1. [Home](https://www.g2.com/) 2. ... 3. [Help Desk Software](https://www.g2.com/categories/help-desk) 4. [Sagicc Discussions](https://www.g2.com/products/sagicc/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b5d42ca540ff533681baee1abd8f0b71/sagicc.png "Product Avatar Image") ](/products/sagicc/reviews) [ Sagicc ](/products/sagicc/reviews) (1)5.0/5 Sagicc is the omnichannel CX software that helps companies tackle the challenge of effectively serving large numbers of customers. How do we do it? 1. Omnichannel Capabilities Take control of all communication channels in a single interface (phone calls, emails, SMS, Facebook, Twitter, Instagram, Telegram, WhatsApp, website and mobile app chats, forms, and video calls). 2. Supervision and Data Analysis Monitor your team in real time and access a dashboard with statistics on each user's performance and workload. 3. AI-Powered Automations Deploy our AI-driven chatbots and voicebots to enhance your service process and create automated experiences across multiple channels (Sagicc Bot Builder, Business Rules, Bulk Messaging, and Customizations). Easily integrate with your company's CRM, ERP, and other information systems. Who uses Sagicc? Sagicc is ideal for companies struggling to serve large volumes of customers simultaneously, adapting to different business sectors. To benefit from Sagicc, a company must have a minimum of five customer service agents to optimize operations. Sagicc is a platform made with ♥ by TechniSupport SAS in Barranquilla, Colombia Show More * * * ### 100.0 Nps Score Already have Sagicc? ### All Sagicc Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is Sagicc used for? ](/discussions/what-is-sagicc-used-for) What is Sagicc used for? [ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Sagicc+questions+and+get+answers+from+expert+users+in+our+Sagicc+Discussions+section.&title=Sagicc+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsagicc%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Sagicc+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsagicc%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsagicc%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Sagicc+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsagicc%2Fdiscuss%0aAsk+Sagicc+questions+and+get+answers+from+expert+users+in+our+Sagicc+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Sagicc+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsagicc%2Fdiscuss%0aAsk+Sagicc+questions+and+get+answers+from+expert+users+in+our+Sagicc+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/sagicc/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/6455f08bcfbb26d1b2d8fff39e626517/sagicc.svg "Product Avatar Image") ### Have you used Sagicc before? Answer a few questions to help the Sagicc community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsagicc%2Fdiscuss%3Fsmall_ask%3Dsagicc) No