The multi-entity integration, automated elimination entries, and the cloud based hosting that is fast & reliable to have multiple users working in the system at one time. Review collected by and hosted on G2.com.

Implementation was a bit challenging in terms of the team who provided it. They didn't seem well versed in the program. We had someone on our team guiding the process, which thankfully worked out because she had just been to Sage Future and the system is relatively user friendly. It's more expensive than I would like to see..more transparent pricing would really make it better rather than just offering massive discounts. Review collected by and hosted on G2.com.

After an intense initial setup with a knowledgeable partner (ours was over seven years ago), the system’s core features have been relatively easy to master, and our reporting is now nearly effortless. Of course, we follow the credo of avoiding "garbage in, garbage out", meaning we take great care in entering data the right way! We have integrated payroll well and have taken advantage of linking bank activity to improve bank reconciliation completion time. We want to continue to integratee other automation features and possibly AI, so that we can continue to be more effective and timely with financial reporting. Review collected by and hosted on G2.com.

Not really a downside per se at all, but it has become so developed that we just don't have the time to master all it offers to fully maximize its potential. We are a relatively small nonprofit with a small staff, so learning time is at a premium!

However, it should be noted that as a small nonprofit on a very tight (and shrinking) budget, the cost of annual membership is quite high, but so far the performance advantages are strong enough to convince our Board to keep this cost in the budget! Review collected by and hosted on G2.com.

What I like most about Sage Intacct is how effectively it brings together financial control and scalability with perfect UI for teams across the world without being feeling overly rigid with reasonable pricing and return on investment, while the support team is also tremendous and readily available.

A few standout areas:

Dimensional accounting

This is probably the biggest differentiator. Instead of creating endless GL accounts, you can analyze transactions by dimensions like entity, department, project, customer, location, or employee. Reporting becomes dramatically cleaner and more flexible.

Strong multi-entity and consolidation capabilities

Intercompany accounting, currency handling, and entity-level reporting are much smoother compared to many mid-market ERPs. For growing international businesses, this is a huge unlock.

Reporting flexibility

Custom dashboards and real-time financial visibility are excellent. Finance teams can move closer to decision support rather than just transaction processing.

Open ecosystem and integrations

It integrates well with tools like Salesforce, payroll systems, expense platforms, and BI tools including Power BI and other FP&A tools. That makes it powerful for building finance automation stacks.

Cloud-native architecture

No heavy on-prem maintenance drama. Updates are smoother, accessibility is better, and remote finance operations become easier.

Audit trail and controls

The system maintains strong auditability and role-based controls, which is valuable from both governance and compliance perspectives. All the way, it is now going towards building AI landscape within Sage's existing capabilities for which I am really excited to look into. Review collected by and hosted on G2.com.

What I dislike most about Sage Intacct is that sometimes it feels like an incredibly powerful finance engine wrapped inside workflows that still require too many clicks, workarounds, and consulting hours.

The biggest pain points I’ve seen repeatedly from finance teams and user reviews:

Heavy reliance on add-ons and consultants

Many advanced workflows, custom reporting needs, or operational capabilities require additional modules, partner support, or paid consulting. Costs can snowball faster than expected.

Some workflows feel unnecessarily rigid

Editing transactions, handling approvals, bank reconciliations, and intercompany processes can sometimes involve too many steps or reversals. Users frequently mention friction in day-to-day operational accounting.

Permissions and controls can become cumbersome

Strong controls are good for governance, but users sometimes feel basic tasks become overly permission-dependent. Review collected by and hosted on G2.com.

I like Sage Intacct's strong advance consolidations, which are probably one of the highest value areas. I enjoy the cloud-based administration and prefer configuration over customization. The integration capabilities and reporting flexibility are also great, along with a solid audit trail and controls. I appreciate the customer advisory board relationship we have. If I had to summarize my top favorite things about Sage Intacct, they would be multi-entity consolidation, dimensional financial reporting, and cloud-based administration. The multi-entity consolidation really cuts down on time since without Intacct, consolidating would require exporting trial balances from multiple entities and a lot more manual work. Review collected by and hosted on G2.com.

But drilling down in our intercompany balances is not as what we had hoped. The drilling down of our consolidation can be complex and hard to navigate. Just the native reporting has limitations. Intacct reporting is good, but leadership and operational teams often want more advanced analytics. Custom dashboards, which is why Aqua continues to leverage Snowflake, SSRS, and Excel, are needed. Troubleshooting integrations can still be challenging, with examples like API failures and import errors being laborious to resolve. Workflow flexibility is an issue as Intacct workflows handle common finance needs well, but highly customized business processes sometimes require external automation, middleware solutions, or manual review steps. It isn't the operational system of record, and with large data volumes from our business, a lot of things have to be imported on a summary basis, which means work with Snowflake to get a more detailed outlook. Occasionally, users may find navigation isn't always intuitive, and some configurations require specialized knowledge. Review collected by and hosted on G2.com.

The automations are great. Reporting is a breeze and customizable. I'm enjoying AI AP invoice uploads and email functions. Review collected by and hosted on G2.com.

When working with AP drafts that I've uploaded using AI upload or email, it would be nice to go directly to the next draft invoice. Once I submit an invoice, it brings me back to the list of drafts. It would be more seamless, similar to bank matching in the Cash Management module, if I can submit and go to the next one. Review collected by and hosted on G2.com.

Sage Intacct makes corrections to entries easy. Also, the ability to drill into invoice detail on expense line items saves time and effort. The drill capability on financial statement line items also saves time related to variances, etc. Review collected by and hosted on G2.com.

If your implementation team is not top-notch, you will not receive a second chance. We recently switched to our third support team in two years. The new teams struggle to figure out what the implementation team did during the first go around. We may be stuck reimplementing the software, and Sage does not have any recourse for us. It has been frustrating and will end up costing us a pretty penny just to get the software to work the way it was intended. Review collected by and hosted on G2.com.

What I like most is the dimensional aspect of fund accounting, especially as a non-profit that supports many projects. I also appreciate the built-in reporting capabilities. The integration with our CRM product was efficitent on the Sage side. Overall, Sage has performed well for our reuirements. Review collected by and hosted on G2.com.

As a non-profit with an international footprints, we find the pricing to be steep for our Kenyan, Liberian, and Ethiopian entities. Review collected by and hosted on G2.com.

Multi-entity consolidation, dimensional reporting, and automation that helps shorten the close. It’s cloud-native and accessible, easy to use for AR/AP processes, and backed by strong integrations - all of which give finance teams faster visibility and smoother workflows. Review collected by and hosted on G2.com.

Reporting is my biggest gripe. The custom report builder is powerful, but it feels rigid when it comes to formatting, it’s hard to learn, and the field naming isn’t consistent. The learning curve is a close second, since new users need significant training to get comfortable.

Pricing is another frequent frustration. The steady, large annual increases are tough, and costs stack up quickly as you add users or modules. I also feel the base package should include more, rather than requiring so many paid add-ons. Review collected by and hosted on G2.com.

Sage's user interface is very clean, and easy to use. Many third party companies, such as Ramp and Salesforce, have integration with Sage, which makes it relatively easy to find a platform or software that will sync information to our ledgers. The required two factor authentication makes me feel there are good safeguards to protect client data. There are many places that I can go to to verify existing data is correct, from reports to ledgers. Review collected by and hosted on G2.com.

The only downsides I've seen so far with Sage Intacct is that the enhanced view is extremely laggy, and the pages load slowly. I appreciate the added filters and informational views when using enhanced views for lists, such as the ledgers and vendor pages, however, I'm unable to click links and open them in new tabs. I work in multiple tabs, and having to use the back and forward buttons when trying to work with an already extremely slow page feels inefficient.

It would also be very nice to be able to delete an invoice, and have the invoice automatically get reversed upon deletion. Review collected by and hosted on G2.com.

user friendly interface. great support from "help"section and "sage community" which helps us troubleshoot common problems. Improved efficiency in using accounting system and reduced manual entries. Easy batch uploads reduces time required for entries. Approvals are now electronic and reduces waste and improve performance. Review collected by and hosted on G2.com.

I disliked the implementation stage and trying to connect with Sage staff and get additional support. Primarily when i needed something fixed it took a long time to get the correct support. First had to talk to a rep and explain the issue, that rep sent my info to another rep which then determined it would take x number of hours to complete the required, then i had to speak to a third rep to explain again what the issue was and what we need done. It like a broken telephone because some of the required gets lost in the communication. Instead of connecting to the rep that will do the work and tell you how much time it will take, there is a lot of back and forth. Review collected by and hosted on G2.com.