the ability to have all of the employees information, payroll, timesheets, and company reports at the tips of my fingers. And each year, the Criterion team strives to make it better based on customer reviews. I also like how efficient the help desk is. Review collected by and hosted on G2.com.

Criterion has many great things, but we have had issues with the system glitching in the past and either removing something important or changing something. We have also had a few issues with the end of year time accruing and roll over, but the support team was able to help us through that and found a solution. Review collected by and hosted on G2.com.

I previously worked with Criterion during my tenure with the government. During our implementation and integration, the Criterion team was very flexible and understanding. Every module is easy to follow and when there was a question, the customer support team would quickly respond. Criterion provides all the features needed in HR. Review collected by and hosted on G2.com.

During the role out, we didn't have enough training on the Learning Module. Even though we didnt have enough training on this particular module, we did receive plenty of training on the remainder of the modules. Review collected by and hosted on G2.com.

I like the most that everything is gather together, and everything works well together. Other HR systems feel that they added the functions one by one, but Criterion keep everything connected well versed. Easy to use, and easy to figure out, with a lot of flexibility for different types of businesses. Review collected by and hosted on G2.com.

Customization is tricky. I like how you can tailor stuff based on your business, but sometime it takes more time than you would expect. If you are not good with technology or have someone dedicated to doing that, in might be an issue. Review collected by and hosted on G2.com.

Criterion HCM has the ability to customize alot of very complicated payroll rules. We have alot of very process intensive rules that require a trusted rules engine. Criterion has been able to handle these in most cases and has worked with us when we need to modify them, Review collected by and hosted on G2.com.

Implementation took longer than expected, but this could have been scope changes or not fully grasping the complicated rules we needed. Otherwise the integration was pretty good. Eventually we were able to get all our rules accounted for. Review collected by and hosted on G2.com.

What I like most about Criterion HCM is how easy it makes managing everything in one place. It’s user-friendly, keeps things organized, and helps save time by simplifying processes like payroll, performance tracking, and employee data. It just makes HR tasks smoother and more efficient. Review collected by and hosted on G2.com.

What I don’t like is that some parts aren’t very flexible. It works fine for basic tasks, but if you want to adjust things your way, it can be tricky. Sometimes it also runs a bit slow or has small glitches. Review collected by and hosted on G2.com.

The customer support is exceptional. The developers are always implementing improvements based on client input. We use the system every day all day and we have not been disappointed. Our employees are 'tech-shy' but Criterion doesn't scare them ad it is easy for them to understand. We have been able to integrate with other systems. Review collected by and hosted on G2.com.

So far I have had nothing but a positive experience. Review collected by and hosted on G2.com.

Their customer service and response time. Review collected by and hosted on G2.com.

Need some flexibility in report distribution to our management team by location. Review collected by and hosted on G2.com.

its easy to post my PTO and check to see how much ive worked. Review collected by and hosted on G2.com.

A little confusing where everything is still. but overall a good tool for work Review collected by and hosted on G2.com.

All healthcare in one place instead of over a few platforms Review collected by and hosted on G2.com.

Nothing to dislike at this moment new to this program Review collected by and hosted on G2.com.

Their staff is pretty responsive. The program will hopefully do what we need it to! Review collected by and hosted on G2.com.

Alot of hiccups. I know implementing a new HR program is no easy task, but there seems to be alot of weird programming errors. Review collected by and hosted on G2.com.