SaaSoptics Reviews & Product Details

Chairman
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

SaaSOptics has taken a lot of the manual processes away and made things super easy for us. SaaS metrics and accounting is really complicated and once we got it set up it cut our finance admin workload by 80 or 90%. Review collected by and hosted on G2.com.

What do you dislike?

We don't use Salesforce so we lack easy CRM integration. But we work around it OK. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's a strong product and their program for startups has been terrific and generous for us. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We no longer have to do complex manual calculations about revenue realization, we have accurate invoices that can be paid by credit card or ACH through Stripe, and we can automatically create and send invoices. Review collected by and hosted on G2.com.

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SaaSoptics Overview

What is SaaSoptics?

SaaSOptics is a subscription management platform that automates financial operations for growing B2B SaaS businesses. A cloud-based solution, the SaaSOptics platform allows businesses to pull accurate SaaS metrics and analytics quickly, scale billing and payments smoothly and automate GAAP-compliant revenue recognition. Businesses built on SaaSOptics eliminate their risky dependency on spreadsheets and streamline financial operations. SaaSOptics is easy to use, trusted by investors, within reach for early-stage startups and provides a streamlined implementation process. SaaSOptics serves more than 800 customers worldwide and manages $8 billion in revenue.

SaaSoptics Details
Website
Languages Supported
English
Product Description

SaaSOptics delivers a subscription management platform that provides subscription billing, revenue recognition and robust subscription analytics.

How do you position yourself against your competitors?

With SaaSOptics, you create a custom hub for
subscription management by combining all
of your key systems with SaaSOptics to form a
single source of truth. SaaSOptics serves as your
system of record and maintains your critical
revenue, billing and analytics data through each
stage of growth.


Seller Details
Seller
SaaSOptics
Company Website
Year Founded
2009
HQ Location
Atlanta, GA
Twitter
@saasoptics
647 Twitter followers
LinkedIn® Page
www.linkedin.com
96 employees on LinkedIn®

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SaaSoptics Reviews

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President
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The flexibility of the system is amazing - they have thought about what a SaaS company needs. Some of our metrics are non-standard and SaaSOptics is able to accommodate them out of the box. Also, their pre-implementation training tools are a great primer into the system and their implementation and support people are excellent. Review collected by and hosted on G2.com.

What do you dislike?

The user experience could use some work - screen layouts and navigation make the system more challenging to use than it needs to be. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

SaaSOptics is a system that takes some time and patience to implement, it isn't a click-and-go application. Make sure you treat it like a project, dedicate appropriate resources to the training, do your homework, and keep at it - it's worth the work. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using SaaSOptics for revenue recognition (ASC 606) / deferred revenue, billing, and dunning. We used to have a home-grown system that I was about 75% confident in the information (rev rec and total ARR) that I was getting and the billing process took a bit of manual manipulation. With SaaSOptics, I now have 95%+ confidence with the information coming out (only because I'm still learning the reporting capabilities) and we've just finished our first month close with the system. Review collected by and hosted on G2.com.

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VP-Finance
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Everything! No seriously, I love this program. I reviewed a bunch of other programs but nothing met our initial needs. Once we started using the solution we began discovering more functionality on what seemed like a weekly basis that just blew us away with what the solution could deliver us. Review collected by and hosted on G2.com.

What do you dislike?

Not much and it's really more around the UAT process. I had no idea in advance how complex the solution really is and I got frustrated that it wasn't more intuitive to use. That said, now that I've had a chance to use it extensively, I would advise anyone who uses this to make sure that they take the time to set learning expectations clearly and devote the time to truly learn the solution. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We moved from the traditional start-up spreadsheet to SaaSOptics so having everything in the cloud solved our initial pain point. Second, it has completely solved our reporting problems. We finally have the information we need for our ARR, churn, retention, collections, revenue reporting, and invoicing needs. Review collected by and hosted on G2.com.

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Senior Accountant
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
AA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

1. The many capabilities available to classify revenues as needed for reporting and accounting requirements.

2. Support is VERY responsive! Very happy with that.

3. Also good support from higher level managers and engineers when we needed them. Review collected by and hosted on G2.com.

What do you dislike?

1. The complexity of the product. It's not very intuitive and since it's so complex (a necessary "evil"), there are plenty of ways to get into trouble (mess up billing, MRR, etc.)

2. There are unexpected results that demonstrate to me the product has some loose ends. Some glitches. Not many, but they're there.

3. The integration with NetSuite presents some difficult (unable to overcome so far) problems, such as: USD to CAD transactions, invoices and payments that cannot be corrected, sync issues that are unresolvable (again, so far - and it's been a few months).

4. The amount of time and effort migrating data from FreshBooks and configuring SaaSOptics to work the ways we need it to work. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

ASC 606 compliance, accurate reporting, better billing control, better autopay options (results in better cash flow). Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The cadences make invoice follow up easy and effective! Review collected by and hosted on G2.com.

What do you dislike?

The autopay option is controlled on the customer level. an improvement would be having the option to control autopay at another level such as the contract, or transaction level. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The setup is a bear if you are starting with a long transaction history. Be patient! It is a really powerful tool once it is up and running! Our implementation specialist was pivotal in getting us off on the right foot. Rely on them to guide you and do not be afraid to ask questions to get the most out of the tool! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to recognize revenue more accurately now using SaaSOptics. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Terrific tool for tracking and managing revenue recognition while staying compliant with ASC606. I have used SaasOptics for years and watched the tool evolve and improve year over year, and I have recommended it to multiple companies. Everyone I have worked with at SaasOptics, from sales team members to implementation and support and so on, has been very responsive and helpful. The customer support is a huge benefit. Review collected by and hosted on G2.com.

What do you dislike?

Finding and creating the right reports can be a little tricky to navigate sometimes, but only because the reporting system is very robust and has a huge array of reports that can be run and customized. It is also difficult to resolve certain errors (like mis-matched items). Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving any revenue recognition compliance issues, tracking renewals, automating invoicing and collections, etc. It has greatly simplified the internal accounting processes for our finance team which saves us time and money. We are learning to use the tool in ever-increasing ways so we can provide even more accurate reporting not just for our finance team but for sales and marketing as well. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

SaaSOptics is very powerful and integrates with all of the best tools in your ERP. Their customer service is also pretty top notch. There is so much to customize, and you can get very specific and detailed to match your company's needs. Review collected by and hosted on G2.com.

What do you dislike?

Along with its power and complexity comes difficulty with understanding exactly what you need to do. It is not the most intuitive platform I have encountered. However, this issue is mitigated by their strong customer support. Recently, they have assigned designated customer success representatives to each account, which has vastly improved the user experience. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's powerful and relatively cheap tool compared to a Netsuite or Intacct. It takes some getting used to due to its complexity, but it can solve essentially all business needs for which it is intended for. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Advanced metric calculations such as retention, churn, ARR / etc. are automated with SaaSOptics' platform. Additionally, they integrate very well with AvaTax, which is a cost-effective Sales Tax platform. Review collected by and hosted on G2.com.

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Finance Assistant
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I love how fast SaaSOptics makes invoicing. We went from spending hours a day manually creating invoices in QuickBooks, to now only spending a few minutes point and clicking to send invoices out. The automation of the creation and sending of invoices has saved us so much time. I also love that is syncs to Salesforce and QuickBooks as a way to integrate systems. The click data on invoices is also very helpful as it helps us figure out which clients may have not received their invoices, etc. Review collected by and hosted on G2.com.

What do you dislike?

We are a cash based business, so much of the reporting is useless to us unfortunately. We were told SaaSOptics is suitable for cash business, and it definitely gets the job done, but it renders a lot of the reporting useless for our needs. I also wish there was more customization within the reports as I think that would fix our problem. Biggest issue though is the receipt of invoices on the customers end. Many customers are telling us their invoices went to spam or were not received. We have spoken with SO and Mandrill and were given ways to "holistically troubleshoot spam filters" but even whitelisting the IP address of the Mandrill server did not work. Many invoices go to spam both internally (BCC for records) and externally (clients) so sometimes creating the invoices is all that is really being done. When I have to go back and manually confirm with each client they received the invoice from SO, it defeats the purpose of trying to automate the process. We still save time on the creation of invoices being automated, but lose a lot of time chasing up invoices that went to spam. I wish SO had some advice on this issue or if there were content experts who knew what would be causing these invoices to be marked as spam. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Definitely get SaaSOptics if you are a small business struggling to find the time to manually create and send out invoices in a clunky accounting software. I would recommend this only to accrual based businesses though to get more revenue management capabilities out of it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Huge time saver for small companies who are outgrowing the capabilities of basic accounting softwares (ex. QuickBooks). Just the automation of creating the invoices saves us a ton of time, and not to mention the ability to automatically send cadences, a lot of the manual work can be reduced with proper use and implementation of SO. We have also realized the benefits of having it integrated with Salesforce, as it has forced us to improve data entry across systems. Data incorrectly entered into an integrated software can affect the data in SO, so it forces all systems to be reconciled in their data. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I have implemented the platform at 3 companies and it works just as well at $100k in ARR or $100M in ARR. It provides a very nice customer-centric view of all transactions making it very easy to manage subscription start and end dates, revenue recognition, MRR/ARR, churn, contraction, expansion and retention numbers. It provides both customer level and company level SaaS reporting and has a very robust reporting back end to generate just about everything you need. And the implementation and support teams are great! Review collected by and hosted on G2.com.

What do you dislike?

There is not much I dislike about the product, it pretty much does everything we need for a SaaS company. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Management of contracts both new and at renewal is much easier and all of our SaaS metrics are at or close to click of a button. It is a huge time saver and beats the heck out of trying to do this on spreadsheets. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

After the initial import and set of historical data, SaaS Optics made it very easy to manage the current subscriptions. Having the data in one place also lends itself to the use of their powerful metric dsahboards Review collected by and hosted on G2.com.

What do you dislike?

The learning curve on how to do many transactions is a bit steep, however, the implementation specialist was great and we were able to pick up at least 90% of it during the implementation. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

SaaS Optics standardizes metric reporting and streamlines the subscriptions bill process Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Managing many subscriptions is now easy, and being able to have standardized historical metrics based on industry standards. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I would always love the cadence feature. It is the best and saved us lots of time. I also like the reports, those are really useful Review collected by and hosted on G2.com.

What do you dislike?

The integration with Stripe. It’s been 2 years and we still haven’t cleaned up most transactions due to different line items Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Dont think twice and go for SaasOptics. This system is life changing! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Problems with collections, renewal reports. We used to chase payment manually but thanks to the cadence we have set it up automatically. We also no longer miss any renewals because the report and expired transactions prompts us what is due Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The creation of future invoices and ability to automatically renew customers subscriptions makes my job much easier. Making changes to transactions is easy and updates are immediate. Report functionality is awesome and very useful at month end. Support is always quick to respond, knowledgeable, and issues are resolved in a timely manner. Having the ability to review all subscriptions, invoices, deferred revenue, recognized revenue for individual accounts at my finger tips is very useful Review collected by and hosted on G2.com.

What do you dislike?

Downside for me is the inability to run all accounting reports based on integrated company customer ID numbers. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I am confident SaaSoptics will be as useful, will be an asset to your accounting department, and upper management Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking deferred revenue was a tedious job before SaaSoptics, now reports are available with just a few clicks. Financial snapshots just a few clicks away. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the flexibility to enter complex contracts and invoicing and SaaSOptics takes care of all of the invoice scheduling and the revenue recognition. Review collected by and hosted on G2.com.

What do you dislike?

Nothing so far ... but I haven't gotten into the reporting and we aren't live on the system yet. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make the most of the Implementation Services and do the homework between calls. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were using ChartMogul and couldn't get the revenue recognition or accurate numbers with our Stripe Sync. SaaSOptics allows the flexibility we couldn't get with Stripe and the reporting we couldn't get with ChartMogul. Review collected by and hosted on G2.com.

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VP Global IT
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Very good people that understand technology and the business side. Good vision for the future as well as monthly improvements that have efficiency impacts on operations and key metrics. Tool considers all aspects of the order to cash process. Good approach for API allowed us to integrate with key systems like salesforce.com and build other integrations to complete our metrics picture for non-subscription revenue. Review collected by and hosted on G2.com.

What do you dislike?

They are still learning to address the nuances of customers with global operations, but the progress is visible. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

For companies with primarily US operations, this is an easy decision. For multiple entities and currencies, do your homework to plan your integrations, invoice requirements and reporting needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have made SaaSOptics the key product for billing and revenue recognition. It has helped us standardize process and metrics across 20+ countries. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The feature I like best is automatic revenue calculations for all existing customers and contracts. Revenue recognition might be possible with a spreadsheet if you have a handful of contracts. But once your company starts scaling, manual revenue recognition can become a nightmare. It's even worse once you start adding products or services, upselling, different terms, etc. Review collected by and hosted on G2.com.

What do you dislike?

SaaSOptics comes with a very detailed analytics report that contains all your SaaS metrics (MRR, churn, etc.). But when the report is exported into Excel, it's not the easiest to read with all that data. Takes a bit of formatting to become readable. Not too big a deal overall. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Benefits include accurate revenue, deferred revenue, and unbilled revenue for financial reporting. SaaS Optics can be used as the detailed ledger for these accounts (QuickBooks and other accounting software is not well designed for this.) Also, invoicing can be automated. This saves a lot of admin time and can speed up cash collection since customer invoices are less likely to be delayed or skipped (vs a manual process). Additionally, the forecasting process simplified by having financial data in one place as opposed to many different schedules. Review collected by and hosted on G2.com.

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Senior Accountant
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The contract management tools make it so easy to set up billing for our clients in advance. No more monthly or weekly invoicing; set everything up for the term of the contract and you are done! Review collected by and hosted on G2.com.

What do you dislike?

There are honestly no down sides, love it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The only problem I am currently having is with the e-invoicing email field. I have had multiple clients request to have invoices sent to one alias and collections to another, however SaaSOptics currently only features one email field. With that being said, I brought this request to their product team and they were very responsive! Even with this issue, the e-invoicing and collections tools have been super helpful in my company. Review collected by and hosted on G2.com.

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AE
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Implemented SaaS optics to sit between Salesforce and QuickBooks to give commercial management more visibility on SaaS Metrics, implement new e-invoicing and reduce manual work in finance team.

The integrations are very powerful, transaction processing and invoicing efficient and the reporting tools give you lots of control on metrics such as subscription levels, growth, churn and retention rates.

Support and CSM team very responsive. Review collected by and hosted on G2.com.

What do you dislike?

We found the implementation complex, it took some months to migrate the data and the process was a little unclear despite good support from the SaaS Optics team who are readily available and quick to respond.

Migration of existing historical data is key if you want to launch meaningful metrics quickly. We had to manually repurpose a lot of our historical data to work in SaaSOptics. Once done which took some months it's now working well!

The invoicing tool is good, although the inability to generate a PDF invoicing without first emailing to a customer is frustrating. Some of the tax/VAT workflows feel overcomplicate.

Whilst reporting is powerful, the actual tool could do with an upgrade, little things like not remembering preferences and orders from a previous report add extra clicks but its a minor annoyance.

Overall a happy customer! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The main driver was to give commercial management visibility on real time SaaS metrics for the business which is something we've not had before and has been a huge benefit. Review collected by and hosted on G2.com.

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Senior Accountant
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I love that in one step, I can create new transactions, generate invoices, and complete revenue recognition. SaasOptics' reporting is extremely helpful in reporting our Financial Metrics to our investors as well as Board. We utilize this solution for all of our revenue recognition needs, and it seems that every day I am learning a new way to use the solution to further our company's monthly close efficiency! Review collected by and hosted on G2.com.

What do you dislike?

There are some things that I would like to be able to edit in bulk; like the revenue recognition for certain transactions and the ability to create custom invoicing frequencies (ex. 50/50 invoicing terms to not be 2 months but rather 3 months). Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have brought our close process down from roughly 14 days to just 4 days (when we are really aggressive in time). We also love that we only need to create one JE for revenue recognition monthly, rather than reconciling revenue through an Excel spreadsheet. You are also able to customize reports easily to show the information you need. Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I really like the being able to keep track of customer contract information and renewals as well as revenue all in one. I really like the monthly revenue entries are generate in the system as well. It makes it very easy to book revenue. Customer support has greatly improved the past couple of months and has been really helpful. I really also like the sales and customer success team are able to login and see up coming renewals or outstanding invoices. It's really helped with our collections process and getting renewals done timely. Review collected by and hosted on G2.com.

What do you dislike?

Learning all the ins and outs of the system can sometimes take a while to learn. The system has a lot of great features but sometimes it can be too much for companies that are smaller. Trying to fix errors created with in balances on contracts can be a little tricky but also is the nature of the product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking deferred revenue and ARR has always been a pain and this system has made it a lot easier to do so. We really like the sync with Salesforce that makes processing new contracts easy. Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

SaasOptics has some fantastic canned reports. They do understand the questions that all SaaS companies need to answer. The product itself is fairly flexible and user friendly. I love that they do not base pricing on number of users. This encourages us to share log in with many in our company so they can see a timely state of affairs. Cuts down on the many questions our finance team has to answer regularly. The customer service team is also fantastic and very timely. Review collected by and hosted on G2.com.

What do you dislike?

Our implementation was a bit rough. To be fair, we were taking two companies and merging into one instance so it was a bit tricky. The consultants are talented but the team is definitely stretched as far as manpower. I would also say it is important to know which fields carry all the way through to reporting. You want to be sure if you decide on a field to track a custom attribute, you are then able to report on said custom attribute. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would not hesitate to use this product. I would caution that you should keep it as simple as possible. Let it do what it does best. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have solved the issue of having one point of truth. We have also developed some great reporting that we can easily pull each month which cuts down on the manual tasks. We are just now getting into using SO for projections. This should be a huge help when it comes to forecasting/budgeting. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

SaaSOptics has helped our organization streamline the invoicing process and report on trends over time. Prior to SaaSOptics we were doing a lot of manual tracking using Google Sheets and emailing invoices. This made it difficult to report on and often led to mistakes. SaaSOptics allows us to report on invoices by status and see a full audit trail of who has opened and viewed an invoice. Review collected by and hosted on G2.com.

What do you dislike?

The tool isn't always the most intuitive, but I have found our account manager to be very helpful in steering us in the right direction when we have a question. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Ask about integrations up front (especially for SF). There are ways to set up things in the SaaSOptics from the beginning that will be important for the integrations and prevent you from having to do any rework. I would also recommend setting up regular times post implementation to meet with your account manager as there are additional features you will most likely learn about once you have gotten familiar with the product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sending and tracking invoices and reporting on outstanding payments are the primary features we use SaaSOptics for. We have found it beneficial to be able to run reports as well as see an audit trail on invoices. As a result payments have actually been coming in quicker and we have had less invoices fall through the cracks. Our organization is also in the process of setting up an integration with SalesForce. This will allow us to better manage our client accounts by syncing our invoices with the rest of the information in our CRM system. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

SaaSOptics has a very nice interface, particularly the way we are able to view & analyze customer contracts, transactions, revenue recognition, & invoices. Additionally, the integrations with Salesforce & Quickbooks Desktop have been extremely helpful from a workflow perspective. We are easily able to bring in bookings that close in Salesforce, process them in SaaSOptics, & export to Quickbooks for invoice editing & recognition in our accounting system. All in all, this allows for our entire organization, from salespeople to the accounting team, to work seamlessly to process & record customer orders. Review collected by and hosted on G2.com.

What do you dislike?

Editing legacy data can be a bit difficult; however, that could mostly be due to the fact I was not working for our company when the software was originally rolled out. Also, reporting features were a bit lacking but got better with the most recent update. We are still looking to utilize the e-invoicing feature as we need to better see how our current workflows would be adjusted. Finally, we would like to see the option to renew a contract directly on the transaction creation screen; to our understanding, this can only be accomplished by renewing the contract first, then creating a transaction under the new contract. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would suggest new customers take advantage of onboarding services to make sure they are getting the most out of SaaSOptics. Additionally, I would encourage users to take time to learn about all the features that the software offers- particularly the e-billing feature. We are not taking full advantage of this at the moment, although I feel this has a lot to offer. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

SaaSOptics does an exceptional job of helping us book daily revenue recognition in Quickbooks. This was very difficult to accomplish in Quickbooks alone prior to bringing in SaaSOptics as we had to set up recurring Journal Entries for each customer. This posed many problems with processing any changes that came up as it relates to contracts. Additionally, visibility was extremely limited. As we scale and bring in more customers, we have cut down on processing times tremendously. Additionally, the visualization of customer contracts, invoices, & transactions is exceptional and makes it very easy for me to train my team on the concepts of bookings and how they flow through to the financial statements. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Their onboarding was superb and very collaborative, and when I have questions now, after months in production use, their support is equally fast and complete. I am very happy with them as a vendor and am going to incorporate some of what they do for onboarding into my own customer success process. Review collected by and hosted on G2.com.

What do you dislike?

I don't have anything to note here. The software has worked as advertised and support is great. No negatives at all. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Understand the revenue scenarios you need to support up front so you can have a strong conversation with your implementation team, and think about issues like sales tax up front -- perhaps adding Avatax. It's so much easier if you do it all at once. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We sell enterprise IoT solutions with SaaS software subscriptions so we have a variety of revenue recognition scenarios, all of which I have been able. to represent in the system. As a small company that uses QuickBooks for accounting, our revenue recognition is in good control now that we've added SaasOptics as the layer between Salesforce and Quickbooks. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)