Martyn R.
MR
Martyn R.
Head of Fasset Technologies
Information Technology and Services
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"You can't get away from simplicity and common sense"
5/5
What do you like best about SaaSAssure?

This is easy, one solution / window to control all of your backup & recovery requirements. Not only that I am resting comfortably now knowing that I have added significant value to my business as well as others to lower risk and improve security and compliance concerns.

Our business has now migrated to Microsoft Office 365 and we have taken advantage of Asigra's ability to ensure our data is recoverable should the need arise.

With the risks associated with the number of mobile phones & tablets now in our business it is nice to know the software also supports the backup up of these devices and enables remote wiping if necessary.

Lastly I should mention cost. We were looking for an Op Ex solution that scales with our business. Asigra not only offers this but also helps keep our costs down by scaling our recovery costs based on what we actually recover. So for the last 6 months my recovery costs have been £0.00. Review collected by and hosted on G2.com.

What do you dislike about SaaSAssure?

There is honestly not too much to say on this topic. As a business we are more than happy with the move to Asigra's Backup & Recovery Solution . Review collected by and hosted on G2.com.

Stephen S.
SS
Stephen S.
Network Operation Center Manager
Information Technology and Services
Small-Business (50 or fewer emp.)
"Asigra Backup and Automation"
1/5
What do you like best about SaaSAssure?

Asigra offers the ability to use templates via XML. Along with templates you are also granted access into the API for the product. These 2 items together allow for the ability to completely automate your backup set creation and management of the product. If you do have an issues with the Asigra product, the Asigra support staff does help a lot and if the issue is a bug within there system they will release a hotfix within a week. Review collected by and hosted on G2.com.

What do you dislike about SaaSAssure?

Management of the company is poor at best. They do not care about the clients unless they are huge. We have been bounced between accounts managers at least 4 times in the last 2 years. Ability to resolve account issue is poor, most times you do not get an acceptable response.

Asigra's user interface is a bit dated. It would do with a face lift. Some of the features are becoming stale or irrelevant in today's market. Currently Asigra releases new product updates every year, but more recently it is taking longer than a year to get new features. When dealing with support and you are not top level certified you must pay a triage fee, we have never had to do this since we are top level certified but that is something to be aware of. Review collected by and hosted on G2.com.

Johnathan T.
JT
Johnathan T.
IT Technician
Computer Software
Mid-Market (51-1000 emp.)
"Complete cloud backup solution"
4/5
What do you like best about SaaSAssure?

The software has exceptional logging and fine-grained detail into what's happening at any given moment. IP addresses, software version numbers, machine hostnames, dates, times and pretty much any other detail you can think of is logged in the software. This greatly assists in troubleshooting efforts across the board. Review collected by and hosted on G2.com.

What do you dislike about SaaSAssure?

The ds-client service sometimes randomly stops on customer's servers. We have used task scheduler as a workaround to restart this service a few minutes prior to backup jobs, but we would still like to find out why the service randomly dies. Nothing informative is in the system event logs. Review collected by and hosted on G2.com.

Mark S.
MS
Mark S.
Director
Information Technology and Services
Small-Business (50 or fewer emp.)
"Asigra Enterprise Cloud Backup"
5/5
What do you like best about SaaSAssure?

Asigra offers outstanding recoverability, automation and security. With the right design, Cloud Backup services powered by Asigra can provide an economy of scale beyond all its competition. If data protection is about keeping the lights on and reducing risk, Asigra is number one Review collected by and hosted on G2.com.

What do you dislike about SaaSAssure?

The positioning by analysts of the Asigra solution solely as Cloud Backup when it is an Enterprise Backup solution Review collected by and hosted on G2.com.

Richard G.
RG
Richard G.
Director
Telecommunications
Small-Business (50 or fewer emp.)
"Asigra as a partner for growth."
5/5
What do you like best about SaaSAssure?

Asigra has one of the best channel partner programs I have experienced. They provide seemingly endless resources to support your sales and marketing effort and also a pricing an product approach which creates a strong commercial proposition as a service provider which creates long term business value.

The turnkey marketing campaigns and the support with generation and distribution of PR that supports and promotes your own business demonstrates Asigra's mutual commitment to your own investment in their product and relationship. I am a particular fan of how Asigra's social media integration is so intuitive as a partner, but is not simply designed to promote the Asigra Brand. It is also there to connect you to the right people in the Asigra community but also give credit to you for your own experiences and successes. Review collected by and hosted on G2.com.

What do you dislike about SaaSAssure?

There is very little to dislike about the relationship one experiences with Asigra as one of their channel partners. I suppose a partner conference somewhere in Europe would be a convenience, but then again the trip to Toronto each year enables us to access more of Asigra's team and technology. Review collected by and hosted on G2.com.

MG
Marco G.
Network Administrator
Accounting
Mid-Market (51-1000 emp.)
"Asigra: Almost Top Notch Backup Solution"
3/5
What do you like best about SaaSAssure?

The file level backup restore process in version 11 was flawless. I was able to restore files to customers at any time from my desk.

Support staff very knowledgeable. Good to have engineers available to assist.

Level 1 training very useful. Staff at their office were very nice. Felt like I was apart of their family while there.

Simple offsite file restores are quick and easy.

Setting up customer backups are very easy. Initial seed process quite easy. Review collected by and hosted on G2.com.

What do you dislike about SaaSAssure?

Version 11 did not have the ability to take snapshots they said it would be available in their later version.

Trying to restore email from full exchange store backup was very difficult. We were not successful in find email.

Have to purchase support credits. I ran out of these quickly and would rather have paid for a full year of support. I did not like it when I was out of credits and had to get more before I could get assistance. Review collected by and hosted on G2.com.

Verified User in Management Consulting
UM
Verified User in Management Consulting
Enterprise (> 1000 emp.)
"Fantastic cloud backup software"
4.5/5
What do you like best about SaaSAssure?

I like the ease of backup, and the fact that it is a fully integrated backup solution for our business needs. Review collected by and hosted on G2.com.

What do you dislike about SaaSAssure?

It took a bit of time to fully understand the capabilities of the product, however after that initial period it became easy to use. Review collected by and hosted on G2.com.

Brent R.
BR
Brent R.
Principal
Information Technology and Services
Small-Business (50 or fewer emp.)
"Asigra v13 Product Review"
4.5/5
What do you like best about SaaSAssure?

Asigra has a couple of unique features/capabilities that I like best. The first feature is that the Asigra solution is agentless. Asigra is one of the very few and only backup technology that I've worked with that doesn't require the user to download a software agent onto the target device, install the agent, then reboot the device before beginning the backup process. The second interesting feature is the ability to backup data both locally to an appliance (NAS like) and also transfer information off-site to predefined data centers. Most backup technologies can do one or the other but not both BDR. The last key point is that it's really hard to find a device (server, desktop, or mobile phone/tablet) that Asigra can't backup up. With Asigra you can pretty much backup everything you have using the same platform and management software. Review collected by and hosted on G2.com.

What do you dislike about SaaSAssure?

Depending on which region of the world you reside in and the level (capability) of your technical staff limited product localization could be an issue. The Asigra product is very in-depth and allows you do to a lot of different things but all this flexibility can get lost if you don't have a strong understanding of English, German or Chinese. Review collected by and hosted on G2.com.

Matthew H.
MH
Matthew H.
Channel Development - Business Continuity
Information Technology and Services
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"SMB customers with Enterprise backup challenges"
4.5/5
What do you like best about SaaSAssure?

All encompassing: from smartphones to data centres and everything in between and out into the cloud space and back again. You pay for what you recovery and all under one management window... Oh and it's agentless, secure, reliable and if you don;t have it, why not? Review collected by and hosted on G2.com.

What do you dislike about SaaSAssure?

Maybe a more intuitive GUI and a Dashboard mobile app, but these are cosmetic points. Review collected by and hosted on G2.com.

Gary A.
GA
Gary A.
Chief Technology Officer
Information Technology and Services
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Capable, Comprehensive, and Innovative"
4/5
What do you like best about SaaSAssure?

Management of solution. The centralized controls of the DS-System (heart of the solution) plus its agentless backups means fewer moving parts that can all be controlled with just a few steps. Review collected by and hosted on G2.com.

What do you dislike about SaaSAssure?

Being so broad-based — support for many platforms, application specific backups, replication, etc. — it is complex and expensive. Review collected by and hosted on G2.com.