I really like JustCall's reliable call quality, which is crucial for my outbound sales activities. The integration with HubSpot is a standout feature for me, especially because it includes call recordings being added to each HubSpot record. This makes it super convenient for other team members to easily listen to call recordings directly from HubSpot without needing to log into JustCall and search for the phone number. Plus, the initial setup of JustCall was very easy, which I appreciate. Additionally, I like that it supports multiple users, which is beneficial for my team. Review collected by and hosted on G2.com.

Sometimes when I click call in HubSpot, the dialer doesn't pop up right away. Review collected by and hosted on G2.com.

I like the ease of use of JustCall. I also appreciate the availability of integrations, allowing us to connect the lists seamlessly. Review collected by and hosted on G2.com.

Within integrations, there's not a lot of options. Like for Leadconnector, you can only use tags, and when a campaign is resynced it doesn't remove contacts no longer in the list, it only adds. Setup and troubleshooting require a lot of calls with support. Zapier connections only allows removal from one campaign at a time. Review collected by and hosted on G2.com.

I appreciate having access to call recordings, as it allows me to refer back to important conversations whenever needed. Additionally, being able to use the software on my desktop is a valuable feature for me. Review collected by and hosted on G2.com.

The desktop feature isn't very robust, and I've experienced problems with receiving random MFA prompts even when I haven't requested them. It seems like there are quite a few bugs in the computer usage functionality, which is disappointing since that's the feature I rely on the most. Review collected by and hosted on G2.com.

I use JustCall for multi-channel communication, managing calls, SMS, WhatsApp, and email all in one place, which consolidates communication nicely. I find the interface simple, making it easy for beginners to set up and use for daily tasks like mass texting. I really appreciate the features like AI call transcription, summaries, and agent assist that save time. The pricing model offers good value for money, especially for small and mid-sized businesses compared to more expensive enterprise options. Setting up JustCall was very easy. I would definitely recommend it to my friends. Review collected by and hosted on G2.com.

Many users report occasional dropped calls, audio lag, choppy connections, and general connectivity problems. Review collected by and hosted on G2.com.

I really like the transcript feature in JustCall. It's my favorite part because I can quickly review anything from a call with ease. The transcript groups are really good, and they summarize everything brilliantly for us, so when I need to find something specific, it's just there. This makes reviewing calls so simple. Review collected by and hosted on G2.com.

I wish the transcripts had some way of finding something in particular. If transcripts or just calls in general could allow me to find a certain point in a call by putting in a few words into some sort of chat box, that would be really helpful. I don't want to go through an hour worth of transcripts to find what I need. Review collected by and hosted on G2.com.

I like that JustCall is deeply integrated with Salesforce CRM, which means we don't have to leave Salesforce for making calls and sending texts. This integration is a big time-saver for our agents as they can stay in Salesforce for their tasks. Having immediate visibility at the management level is important for us, and JustCall provides that with access to calls, transcripts, and text messages. I also appreciate the texting feature because we can use templates to trigger text messages, and we can run text and call campaigns directly within Salesforce. The setup was fairly easy for us, although we did face some additional complexity with Salesforce configuration. Review collected by and hosted on G2.com.

Nothing works great. Review collected by and hosted on G2.com.

I like the ability to leave voicemails if the client doesn't answer. Connectivity is quite fast, and I appreciate that it shows the local time of people I call. This helps me be more mindful of the client's availability when I call them and assists with quick check-ins and follow-ups, saving time spent on emails. The setup was super easy; I just had to log in and go straight to the dialpad. Review collected by and hosted on G2.com.

I think a voice-controlled text message could be a nice feature to have. Sometimes voicemails are full and we cannot leave a message, so it would be convenient to send a voice-controlled text message instead. Review collected by and hosted on G2.com.

I love that with JustCall, there's no more manual logging since all calls, texts, and recordings are automatically logged in the CRM. This saves agents a huge amount of time and keeps data up-to-date. I also really appreciate the easy setup; getting started is as simple as signing up for a trial, choosing a plan, and getting a new phone number instantly. It's also super easy to invite team members through email links and codes. The integration with CRM systems for click-to-call and automatic activity logging is crucial, and the Sales Dialer tools enhance sales productivity and connect rates. Review collected by and hosted on G2.com.

Dropped Calls: Calls unexpectedly disconnecting. Connection Problems: Difficulties in managing incoming calls and frequent logouts/disconnections. Review collected by and hosted on G2.com.

I like how JustCall gives us a phone number to dial and contact leads, and it helps us set up power dialing campaigns and analyze data. I really appreciate the HubSpot integration because HubSpot and JustCall are deeply integrated, making it easy to segregate leads and deals in HubSpot based on the last call outcome from JustCall. Additionally, call recordings are directly thrown into HubSpot. Overall, we are happy with the platform. Review collected by and hosted on G2.com.

I find the UI could be improved. The clicks of buttons are not affirming, which leaves users wondering if a voicemail has dropped or not. Review collected by and hosted on G2.com.

I appreciate that JustCall allows me to make a quick call to anyone at any time, which is incredibly convenient for immediate connections, particularly with individuals residing in other countries. The platform helps optimize agent-customer interactions and enhances deal success through integrated customer communication features. JustCall's capability to turn property inquiries into leads even during non-business hours with AI agents is impressive, as is its ability to equip agents with powerful automations and real-time insights for quicker deal conversions. I am also pleased with the intelligent call routing and AI-powered insights which foster meaningful customer interactions. Additionally, the platform's ease of integration with over 100 popular business tools stands out to me. For personal use, I enjoy the reliability and security of its Voice & SMS communications, answering patient inquiries 24/7 with AI support, and managing patient communications effectively with advanced call management. The HIPAA-compliant communications reassure me regarding patient data security. I find the platform's call management options robust and the design accurate enough for any user, whether literate or not, making the setup a hassle-free experience. Review collected by and hosted on G2.com.

I think there are communication breaks occurring on the other side, which creates hindrances in better communication. Review collected by and hosted on G2.com.