Daniel S.
DS
Daniel S.
CSM
"AI-Powered Efficiency, Seamless Integration"
5/5
What do you like best about JustCall?

I like the AI feature in JustCall, which helps with writing prompts and getting what I need for a specific topic of the call. It saves me time and makes me more efficient when sending follow-up emails or jumping straight to a specific topic of the conversation. The initial setup was super easy, and the integrations work very well. Review collected by and hosted on G2.com.

What do you dislike about JustCall?

Sometimes the AI results need to be more concise, like when there's a lack of information, they could be more detailed. It would also be great if it could generate PDFs or other docs related to the conversation, and even images. Review collected by and hosted on G2.com.

Response from JustCall Team of JustCall
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Hi Daniel,

Thanks for the thoughtful feedback. Great to hear the AI features and integrations are saving you time and making follow ups easier.

We hear you on making AI outputs more concise and flexible. That’s useful input and we’ll pass it along to the team as we keep improving.

Appreciate you sharing this.

Team JustCall

Aattisho B.
AB
Aattisho B.
Project Coordinator
Mid-Market (51-1000 emp.)
"Feature-Rich Workflow Tool That’s Very Good Overall"
5/5
What do you like best about JustCall?

Its very good. Contains a lot of good features like workflow and more. Review collected by and hosted on G2.com.

What do you dislike about JustCall?

The token based system is the only hinderance. This monthly or quaterly recharge is a very big hassle. Review collected by and hosted on G2.com.

Response from JustCall Team of JustCall
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Thanks for the review, Aattisho. We are glad the workflow tools are helping with your projects and that JustCall is making your international calling easier.

We hear you on the token system. Manually recharging can definitely feel like a hassle, so we have passed your feedback to our team as we look for ways to simplify the billing process.

Appreciate you sharing your thoughts with us.

Érica S.
ÉS
Érica S.
"JustCall: Compliant and Easy to Use"
5/5
What do you like best about JustCall?

I appreciate the practicality of JustCall in terms of compliance, particularly with the call summaries that save me from taking my own notes. The call summaries received by email quickly after each call are very useful. This also facilitates the closing of my cases, allowing me to fulfill my compliance requirements and meet the demands of my professional order. Furthermore, the integration with Pipedrive works well and the initial setup of JustCall is very easy. Review collected by and hosted on G2.com.

What do you dislike about JustCall?

The web page does not always refresh easily, so I do not see the updated information and the notifications do not clear themselves. Review collected by and hosted on G2.com.

Response from JustCall Team of JustCall
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Hi Érica,

Thanks for sharing this. Glad to hear the call summaries and Pipedrive integration are helping with compliance and saving you time.

Sorry about the page refresh and notification issues. If this continues, please reach out to us at help@justcall.io and we’ll get it sorted.

Thanks again,

Team JustCall

Yvette M.
YM
Yvette M.
"Effortless Setup, Boosts Sales and Customer Service"
5/5
What do you like best about JustCall?

I really appreciate JustCall for its comprehensive capabilities that support our customer communications in sales and marketing. I love how it allows us to automate numerous processes, which greatly enhances our sales conversions and ensures exceptional customer service. The integration with our CRM is particularly beneficial as it enables us to quickly send out automated texts to our new customers, effectively starting them through our sales funnel. I also value the recording feature and AI analytics, which contribute significantly to training our contact center team. This ensures they provide the best service in line with our company guidelines. Overall, our experience with setting up JustCall was very easy, which I found to be a substantial advantage. The seamless usability and impactful features make JustCall incredibly valuable to our operations. Review collected by and hosted on G2.com.

What do you dislike about JustCall?

Nothing at this time. Review collected by and hosted on G2.com.

Response from JustCall Team of JustCall
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Hi Yvette,

Thank you so much for sharing your experience and for taking the time to review JustCall. We are really glad to hear that the setup was smooth and that features like CRM integration, automation, call recordings, and AI analytics are helping your team improve conversions and deliver great customer service.

It means a lot to us to know that JustCall is supporting your operations and training workflows in a meaningful way. Feedback like yours keeps us motivated to build even better experiences.

Thanks again for trusting JustCall. We are always here if you need anything.

Team JustCall

Emily W.
EW
Emily W.
"Seamless CRM Integration, Easy Setup!"
5/5
What do you like best about JustCall?

I love that JustCall syncs and integrates with Pipedrive contacts. We know exactly who's calling and when, and can easily pull up their file. It is the number one, most important feature we were looking for in a call system. We use it on my phone, as the CEO, and on the phone of our booking/admin manager. We can easily pull up conversations from the computer or phone from any company account and I really like that. The initial setup of JustCall was very easy! Review collected by and hosted on G2.com.

What do you dislike about JustCall?

I don't love the look of the interface. Could be a bit more modern. Review collected by and hosted on G2.com.

Response from JustCall Team of JustCall
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Hi Emily,

Thanks for sharing your thoughts. It’s great to hear that the Pipedrive integration is helping you and your team stay on top of calls and access contact info easily. We’re also glad the setup was smooth.

We hear you on the interface look and will keep this in mind as we continue to improve the user experience.

Appreciate you taking the time to give detailed feedback!

Cheers,

Team JustCall

Rahul T.
RT
Rahul T.
Account Executive
Small-Business (50 or fewer emp.)
"Calling Dashboards and Transcripts That Deliver"
4/5
What do you like best about JustCall?

Calling dashboards, recording transcripts Review collected by and hosted on G2.com.

What do you dislike about JustCall?

add on cost for each feature, multiple numbers for international calling Review collected by and hosted on G2.com.

Tannu V.
TV
Tannu V.
Senior Software Engineer
Small-Business (50 or fewer emp.)
"Efficient Call Management with Handy Features, Minor Room for Improvement"
3.5/5
What do you like best about JustCall?

Managing calls across my teams is easy on JustCalls. It have features like call recording and voicemail drop, which helps me a lot. Review collected by and hosted on G2.com.

What do you dislike about JustCall?

It's mobile app lags a bit. When you are handlings calls back to back it'll take few extra seconds to load. Review collected by and hosted on G2.com.

Phillip M.
PM
Phillip M.
Director Of Sales And Business Development
Public Safety
Small-Business (50 or fewer emp.)
"They refused to cancel a $178 invoice over a 2 minute error"
0.5/5
What do you like best about JustCall?

The functionality was ok and integrates directly with Zoho but it was by no means seamless nor easy Review collected by and hosted on G2.com.

What do you dislike about JustCall?

Their customer service is horrible, they issue invoices without explanations and their plans change routinely without any explanation. Overall, anything having to do with money feels like you're getting ripped off. Review collected by and hosted on G2.com.

Response from JustCall Team of JustCall
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Hi there,

Thank you for sharing such honest feedback. We really appreciate you taking the time to write this review.

We are working internally to make our pricing and plan structure more stable and predictable, and to communicate changes well in advance. Your feedback helps us improve and we are grateful for it.

Thank you again for being open with us. If you would like to discuss this in more detail, we would be happy to connect and make things right.

Thanks

Team JustCall

Kelvin B.
KB
Kelvin B.
CEO
Financial Services
Small-Business (50 or fewer emp.)
"Streamlined Call Management with JustCall"
1/5
What do you like best about JustCall?

They don't live up to their word. If they try to pay you for a review, using an amazon gift card, just know that they have no intention of ever giving you the card. Don't take the bait. Review collected by and hosted on G2.com.

What do you dislike about JustCall?

They don't live up to their word. If they try to pay you for a review, using an amazon gift card, just know that they have no intention of ever giving you the card. Don't take the bait. Review collected by and hosted on G2.com.

Response from JustCall Team of JustCall
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Hi Kelvin,

Thanks for the thoughtful review. Great to hear the CRM tracking and sales dialer are working well for your team, and that the switch from Aircall has been a positive one.

We hear you on wanting local numbers in the regular dialer and more control over summary prompts. That feedback is noted and shared with the team. If you are open to it, feel free to reach out to us at help@justcall.io

and we can look at possible workarounds or updates.

Appreciate you taking the time to share this.

Thanks,

Team JustCall

Andy M.
AM
Andy M.
"Effortless Integration with CRM and Powerful Call Analytics"
4/5
What do you like best about JustCall?

I like how JustCall integrates with our CRM and provides full call analytics, which are essential for managing KPIs and assessing the performance of our sales reps. The call analytics feature stands out to me as it provides us with the information we need. I also appreciate the ease of adding phone numbers, which helps us vary our calling strategy. Additionally, the initial setup of JustCall was very easy for our team. Review collected by and hosted on G2.com.

What do you dislike about JustCall?

I don't like that the costs of additional features, like overseas calls, are not easy to find in an itemized way. Review collected by and hosted on G2.com.

Response from JustCall Team of JustCall
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Hi Andy,

Thanks for sharing your feedback! We’re glad the CRM integration and call analytics are helping your team.

We hear you on the transparency of additional costs. Please reach out to us at help@justcall.io. We’d be happy to clarify and help you make the most of your account.

Thanks,

Team JustCall