JustCall is easy to use. It is a clean and intuitive experience that makes calling, texting, and managing conversations straightforward. The HubSpot integration works well and helps keep activities automatically logged, saving time on admin work. Performance has been reliable, with good call quality and minimal issues. The onboarding process was smooth, and support has been responsive whenever I've needed assistance. I also like the AI-powered features, such as call summaries and insights, which help me stay organized and focus more on conversations with prospects. Overall, it's a practical platform that fits well into my daily workflow. Review collected by and hosted on G2.com.

I've only been using JustCall for a little over a month, so I haven't encountered any major issues so far. The platform has performed well, the features have worked as expected, and the overall experience has been positive. If I had to point to an area for improvement, it would simply be continuing to expand AI capabilities and reporting features as the product evolves. At this stage, though, I don't have any significant complaints or drawbacks to highlight based on my experience. Review collected by and hosted on G2.com.

I started with the most basic subscription and clearly stated that I did not want anything more than that. Few months later, they upgraded my plan to a higher tier subscription simply because they "discontinued" my basic plan. No consent on my end. I started paying twice simply because they got greedy. Moved to another service and had 0 regrets since then. Review collected by and hosted on G2.com.

Don't be greedy. Small business who don't need your higher tier plans also deserve access to the tool. In fact, they need support more than the larger companies who don't care about an extra $50 per month. Review collected by and hosted on G2.com.

I think the best thing about JustCall is its integration with HubSpot, allowing me to make calls directly within the HubSpot platform and have them automatically recorded in the HubSpot CRM contact records. I also like that I can use the app on my phone to make calls, so I don't need a second phone just for work. Using the app is by far the best way to receive incoming calls because I don't have to be sitting at my desk, making it really convenient. Review collected by and hosted on G2.com.

The SMS process is a little bit clunky. If I'm starting an SMS and it doesn't keep a draft of who I was texting, it's quite frustrating. If I click out of the part of the app that's integrated with HubSpot, and I get distracted and move to a different webpage, sometimes the draft SMS is lost, and I have to start again. That can be quite annoying. Also, it would be great if JustCall and HubSpot spoke to each other so that any contacts in HubSpot are automatically contacts in JustCall. This way, I could type a name into JustCall, and it would look up that contact in HubSpot and automatically fill in the person's phone number, which would be very useful. Additionally, during setup, we faced an issue with incoming calls being routed directly to voicemail because the administrator didn't assign the phone number correctly, and it was unclear that it needed assigning to the user as the owner. This led to some lost productivity. Review collected by and hosted on G2.com.

The best part about JustCall is its seamless integration with CRMs like HubSpot and Salesforce. It automatically logs every call and text, which saves our team a lot of manual data entry. The interface is very intuitive, and setting up international local numbers for our global outreach was incredibly fast and easy Review collected by and hosted on G2.com.

Sometimes the mobile application experiences a slight delay in syncing notifications compared to the desktop version, which can be a bit distracting during busy hours. Additionally, I would like to see more advanced filtering options in the analytics dashboard to help us break down team performance metrics even further. Review collected by and hosted on G2.com.

The software itself generally worked as expected, and the interface was easy enough to navigate. The available features were sufficient for our team's needs once we got everything set up. Review collected by and hosted on G2.com.

The sales process was misleading. I specifically asked about all potential fees and was told our calls would be unlimited except for international calling. The sales rep failed to disclose that toll-free inbound calls, external call forwarding, and other common business scenarios would incur additional credit charges, despite knowing our exact setup before we signed. There was a big lack of transparency. Review collected by and hosted on G2.com.

I use JustCall primarily for texting, and it works well for us. I find it easy to keep track of conversations and assign them to the correct coworker. The platform helps me stay connected to clients easily on a platform that our whole company can use on a computer instead of our phones. I'm happy with how it integrates with Pipedrive, and the initial setup was pretty easy. I'm pretty happy with it overall. Review collected by and hosted on G2.com.

There used to be a glitch when the "&" symbol was used across our integration with pipedrive, not sure if its still happening. Review collected by and hosted on G2.com.

I use JustCall for business communication and outreach activities. What I like most is that it brings calling, SMS, and call tracking into a single platform. The interface is easy to use, and features like call recording and contact management help keep communication organized. Review collected by and hosted on G2.com.

Occasionally, call quality can depend on internet connectivity, and some advanced features are available only in higher-tier plans. Apart from that, the platform is straightforward and reliable. Review collected by and hosted on G2.com.

It offers an intuitive cloud phone system with reliable calling, SMS, AI-powered call insights, and seamless CRM integrations. It makes it easy to manage customer conversations across teams, helping improve productivity and response times. Review collected by and hosted on G2.com.

Call quality can vary depending on network conditions, and some advanced analytics and AI features are only available on higher-tier plans. More customization options for reporting would also be helpful. Review collected by and hosted on G2.com.

Among all of the telephone solutions JustCall is easy to set up and to configure with our CRM (salesforce) Review collected by and hosted on G2.com.

Our service was suspended after a few days, with a request for additional information under KYC. It would have been better to ask for this information up front when the service is provisioned. Review collected by and hosted on G2.com.

I like using JustCall because it makes communication really simple and organized. Everything—calls, texts, and logs—is in one place, which saves a lot of time. It’s also easy to use and integrates well with our CRM, so we don’t have to do much manual work. The CRM integration is really helpful because it automatically logs calls and messages, making follow-ups easier. The call history and recordings make it simple to track conversations and stay aligned as a team. Overall, it makes our workflow smoother and more efficient. Review collected by and hosted on G2.com.

One thing that could be improved in JustCall is reliability. Sometimes calls drop, don’t connect properly, or the quality isn’t great, especially with weaker internet. There are also occasional lags or delays in notifications, which can be a bit frustrating during busy hours. Overall, it works well, but better stability would make it much more reliable. Review collected by and hosted on G2.com.