# JustCall Reviews **Vendor:** Saas Labs **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.3/5.0 **Total Reviews:** 2,385 ## About JustCall JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace ## JustCall Pros & Cons **What users like:** - Users appreciate the **ease of use** of JustCall, highlighting its user-friendly setup and seamless integration for efficient operations. (286 reviews) - Users praise JustCall for its **comprehensive capabilities** that enhance customer communications and streamline sales processes. (207 reviews) - Users appreciate JustCall's **comprehensive capabilities** that enhance customer communication and streamline sales processes effectively. (193 reviews) - Users highlight the **excellent customer support** of JustCall, noting quick resolutions and responsive follow-up service. (161 reviews) - Users value the **seamless call experience** of JustCall, enhancing productivity and organization with excellent call quality. (154 reviews) - Users appreciate the **easy integration** of JustCall, praising its helpfulness and user-friendly navigation for inquiries. (149 reviews) - Easy Integrations (144 reviews) - Intuitive (144 reviews) - Reliability (144 reviews) - Easy Setup (138 reviews) **What users dislike:** - Users experience **call visibility issues** with JustCall, facing difficulties in managing incoming calls effectively. (154 reviews) - Users report frustrating **call visibility issues** with JustCall, struggling to see incoming calls despite hearing them. (99 reviews) - Users often face **connection issues** with JustCall, missing incoming calls despite hearing them and struggling with stability. (78 reviews) - Users express frustration over **missing features** like integration, connectivity issues, and lack of customization in JustCall. (77 reviews) - Users experience **poor call quality** with JustCall, facing issues like call drops and missed connections frequently. (66 reviews) - Users report frequent **slow loading** times, causing delays in call connections and missed moments during live monitoring. (66 reviews) - Limited Features (61 reviews) - Call Limitations (59 reviews) - Limited Functionality (57 reviews) - Dialer Issues (56 reviews) ## JustCall Reviews ### 1. Enforced upgrades **Rating:** 2.5/5.0 stars **Reviewed by:** Nikolai U. | Head of Sales & Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about JustCall?** I started with the most basic subscription and clearly stated that I did not want anything more than that. Few months later, they upgraded my plan to a higher tier subscription simply because they "discontinued" my basic plan. No consent on my end. I started paying twice simply because they got greedy. Moved to another service and had 0 regrets since then. **What do you dislike about JustCall?** Don't be greedy. Small business who don't need your higher tier plans also deserve access to the tool. In fact, they need support more than the larger companies who don't care about an extra $50 per month. **What problems is JustCall solving and how is that benefiting you?** I got two virtual business numbers that both send calls and messages to my cellphone. With JustCall, I was able to port those numbers easily from another provider and take advantage of other awesome features the platform provides. What is more, I am saving almost 50% compared to what I used to pay to the previous provider. ### 2. Efficient Communication Hub for Global Outreach and CRM Syncing **Rating:** 4.5/5.0 stars **Reviewed by:** Soumyajit B. | Jr. Product Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about JustCall?** The best part about JustCall is its seamless integration with CRMs like HubSpot and Salesforce. It automatically logs every call and text, which saves our team a lot of manual data entry. The interface is very intuitive, and setting up international local numbers for our global outreach was incredibly fast and easy **What do you dislike about JustCall?** Sometimes the mobile application experiences a slight delay in syncing notifications compared to the desktop version, which can be a bit distracting during busy hours. Additionally, I would like to see more advanced filtering options in the analytics dashboard to help us break down team performance metrics even further. **What problems is JustCall solving and how is that benefiting you?** JustCall has solved our problem of fragmented communication by consolidating our phone and SMS systems into one platform. This has significantly improved our lead response time and overall team productivity. Being based in India and dealing with international clients, the ability to maintain a local presence through their global numbers has increased our call pickup rates and built better trust with our customers. ### 3. Effortless Connectivity and Seamless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Brittney L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2024 **What do you like best about JustCall?** I use JustCall primarily for texting, and it works well for us. I find it easy to keep track of conversations and assign them to the correct coworker. The platform helps me stay connected to clients easily on a platform that our whole company can use on a computer instead of our phones. I'm happy with how it integrates with Pipedrive, and the initial setup was pretty easy. I'm pretty happy with it overall. **What do you dislike about JustCall?** There used to be a glitch when the "&" symbol was used across our integration with pipedrive, not sure if its still happening. **What problems is JustCall solving and how is that benefiting you?** JustCall keeps me connected to clients easily on a platform our whole company uses on a computer. It works well for texting, making it easy to track conversations and assign them to the right coworker. **Official Response from JustCall Team:** > Thank you for sharing your experience with JustCall! It's great to hear that find it fast and easy to use. Your feedback about the persistent red bar and the integration bug with the "&" symbol is noted. We understand how these issues can be disruptive to your workflow, and we'll look into addressing them for a smoother experience. We appreciate your insights, as they help us enhance our service to better meet your needs. Cheers! ### 4. JustCall: Easy Setup and Smooth Salesforce CRM Integration, Poor Service Once on a Paid Plan **Rating:** 0.0/5.0 stars **Reviewed by:** Richard E. | Group Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about JustCall?** Among all of the telephone solutions JustCall is easy to set up and to configure with our CRM (salesforce) **What do you dislike about JustCall?** Our service was suspended after a few days, with a request for additional information under KYC. It would have been better to ask for this information up front when the service is provisioned. **What problems is JustCall solving and how is that benefiting you?** Unfortunately, JustCall is not solving any problems, it has caused problems. After a few days of service, they suspended our account. We provided all of the necessary KYC information that was requested. JustCall was too focussed on the domain names that we own and their relationship to the legal entity, rather than resolving the issues on our account. **Official Response from JustCall Team:** > Thanks for sharing this, Richard. It is good to hear the Salesforce setup was easy for you, but we are sorry for the frustration the account suspension has caused. We understand how disruptive it is to have service paused for KYC checks shortly after starting. Your point about requesting this information earlier in the process is a fair one, and we have shared that feedback with our compliance team. We want to help get this resolved for you. Please reach out to us at support@justcall.io so we can look into the status of your account directly. ### 5. Streamlined Communication with CRM Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Ankit K. | Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about JustCall?** I like using JustCall because it makes communication really simple and organized. Everything—calls, texts, and logs—is in one place, which saves a lot of time. It’s also easy to use and integrates well with our CRM, so we don’t have to do much manual work. The CRM integration is really helpful because it automatically logs calls and messages, making follow-ups easier. The call history and recordings make it simple to track conversations and stay aligned as a team. Overall, it makes our workflow smoother and more efficient. **What do you dislike about JustCall?** One thing that could be improved in JustCall is reliability. Sometimes calls drop, don’t connect properly, or the quality isn’t great, especially with weaker internet. There are also occasional lags or delays in notifications, which can be a bit frustrating during busy hours. Overall, it works well, but better stability would make it much more reliable. **What problems is JustCall solving and how is that benefiting you?** JustCall simplifies and organizes our communication, connecting us seamlessly with customers. It consolidates calls and messages, saving time and improving efficiency. Its integration with our CRM automates logging, reducing manual work. This makes follow-ups easier and streamlines our workflow, which is essential for our cold calling business. **Official Response from JustCall Team:** > Thanks for sharing this, Ankit. Great to hear that the integration is helping the team stay aligned without the extra manual work. We hear you on the call drops and notification lags during busy hours. Improving stability and connection quality is a top priority, and we have shared your experience with our engineering team. Appreciate you taking the time to share this with us. ### 6. Justcall: One of the Best Cloud-Based Customer Support Tools for Remote Teams **Rating:** 4.0/5.0 stars **Reviewed by:** Umesh K. | IT Team, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about JustCall?** Justcall is one of the best customer support software that we use for our business. This tool enables us in contacting with our clients and send them audios or video messages through laptop, mobiles phones, desktops etc. The software is completely cloud based and can be accessed from multiple remote areas. **What do you dislike about JustCall?** One of the major con of justcall is that the call quality often drops while connecting with our clients also the video conferencing can be better because most of the time we face lagging whenever we do international calls through this tool. Is is a customer support software for a business that can be sustainable for long term. **What problems is JustCall solving and how is that benefiting you?** The integration of one point contacting system for our clients as well as giving them support whenever they need help us in managing our business much efficiently and also create a better supply chain for our services. I would recommended it to all the medium and large businesses because it might not be that feasible tool for them in terms of money. **Official Response from JustCall Team:** > Hi Umesh, thanks for sharing your feedback. We’re glad to hear JustCall has been helpful for supporting your remote teams and managing client communication across devices through a single, cloud-based platform. We appreciate your honest input on call quality and video performance, especially for international calls. This feedback has been shared with our team as we continue to work on improving reliability and overall call experience. Thanks again for taking the time to leave a review. ### 7. Effortless Cloud Support with Call Recording Excellence **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek K. | Graphic Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 01, 2026 **What do you like best about JustCall?** One of the simplest and easiest cloud based customer assistance tool that helps in providing best customer support online. The feature of call recording help us in improving our overall customer support quality of training. **What do you dislike about JustCall?** For accessing justcall from remote areas the main challenge is that the area should must have strong internet connection and the second thing is that the application is not that capable if it is compared with the web version of this tool and if they can work on its premium cost then it would have been made it the best support software. **What problems is JustCall solving and how is that benefiting you?** Justcall is helping us in monitoring the quality of calls and support messages of our sales team and it also help us in tracking overall lead conversion rate. Now we are able to monitor the performance of different members of our team and their productivity every day after we have started using this software for our business. **Official Response from JustCall Team:** > Hi Abhishek, thanks for sharing your feedback. We’re glad to hear JustCall has been easy to use and that call recording is helping improve your team’s support quality and training. We appreciate your input on internet dependency, mobile app limitations, and pricing. These are important areas for us, and your feedback has been shared with our product team as we continue to improve the experience. Thanks again for your review. ### 8. Versatile Tool with Recording Bliss, Needs Call Quality Boost **Rating:** 4.0/5.0 stars **Reviewed by:** Zaid K. | Business Development Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about JustCall?** I use JustCall for cold calling, and I find it useful and easy to use. I really like the call recording feature because it allows me to review my team's performance and guide them better. The SMS feature is another big plus since previous tools we used didn't have it. I appreciate the integration with our HubSpot CRM, which helps us keep everything organized in one place. The power dialer is also nice, making the calling process more efficient. **What do you dislike about JustCall?** Yeah sometime my team complained the call sudden drop and many of our international clients complained about the quality of the call is low. This should be improved as it's cloud based solution. I found the prices are also high for smaller teams. Also I tried AI voice agent for our inbound calls but it's also not as effective as it needs to be **What problems is JustCall solving and how is that benefiting you?** I use JustCall for easy call recordings to review and improve my sales team's communication. It integrates well with HubSpot CRM to track activities and features SMS and a power dialer that previous tools lacked. **Official Response from JustCall Team:** > Thanks for sharing this, Zaid. We are glad the HubSpot integration and call recordings are helping you guide your team more effectively. We hear you on the dropped calls and the quality issues with international clients. That is clearly a point of friction for your team, and we have shared those specific details with our engineering team to look into. Your feedback about the AI voice agent and pricing for smaller teams is also with our product leadership. Appreciate you taking the time to share these insights with us. ### 9. Seamless Global Communication Without Borders **Rating:** 4.5/5.0 stars **Reviewed by:** Neelesh M. | Technical Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2025 **What do you like best about JustCall?** Justcall is a online platform that helps us in connecting through calls and massages online without the availability of original number. This is a platform that works all over the world and it only connects online without any international country code you can connect with your clients whenever you want **What do you dislike about JustCall?** One of the main disadvantage of justcall is that it will only work if there is a strong availability of internet connection. As we are trying to connect it right now with a new client but there is Internet lagging issue in our computer system. That's why now we don't have any kind of communication with these client or other old clients also **What problems is JustCall solving and how is that benefiting you?** There are lots of business benefits that we have been getting after installing justcall in our organisation the first benefit is that our extra expenses has been minimised for large customer base as now we have a software that can handle any clients all over the world without large support team and this happend only with the help of justcall **Official Response from JustCall Team:** > Hi Neelesh, Thanks for your review. We’re glad to hear that JustCall is helping you connect with clients globally and reducing extra expenses for your team. We will work on your feedback. Thanks, Team JustCall ### 10. Unmatched Convenience for Everyday Use **Rating:** 5.0/5.0 stars **Reviewed by:** Ravleen S. | Customer service representative, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about JustCall?** What I appreciate about this service is that it centralizes all calls and texts in one place, which makes managing customer communication much easier for a cleaning company. Having access to call logs, recordings, and message history is extremely useful when handling bookings, follow-ups, or addressing client concerns. It also brings an added level of professionalism, especially since multiple team members can communicate with clients using a single business number. **What do you dislike about JustCall?** What I dislike about Just Call is that the platform can sometimes be unreliable. Calls may drop, fail to connect, or arrive with delays, which is especially frustrating when handling time-sensitive bookings or customer concerns. Notifications can also be delayed, raising the risk of missing important messages. Given the price point, I expect more consistent performance. Although the concept behind the platform is solid, these technical issues can really slow things down during busy workdays. **What problems is JustCall solving and how is that benefiting you?** It benefits us by centralizing all customer communication into one system, which makes it easier to manage booking changes and client follow ups without relying on personal phones. And improves response times, keeps conversations organized and allows multiple team members to support customer seamlessly. The cop according to Messages to help with quality control and resolving issues quickly, and overall it supports a more professional and scalable operation as the business continues to grow. **Official Response from JustCall Team:** > Hi Ravleen, Thanks for the honest review. We are glad JustCall helps keep all calls and texts in one place and makes team communication more professional and organized. We hear you on the reliability issues. That feedback has been shared with our team, and our support is always here if you face this again. Appreciate you taking the time to share this. ### 11. Comprehensive Features and Intuitive Interface Boost Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly C. | CphT - Prior Authorization Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about JustCall?** What I like best about JustCall is its comprehensive suite of features that enhance workflow and clarity. Specifically, the desktop extension and intuitive interface significantly improve ease of use and efficiency. The combination of call recordings, detailed note-taking, and easy-access voicemail provides an excellent system for call review and reducing miscommunication. **What do you dislike about JustCall?** There are two specific areas where I believe JustCall could be enhanced to improve efficiency: In-Call Keypad Input: Currently, there is a lack of ability to use the computer keyboard to input numbers (DTMF tones) while on an active call. This feature is necessary when interacting with automated phone systems (e.g., entering a patient's DOB or navigating a menu), as physically clicking the on-screen buttons is significantly less efficient than typing. Faxing Integration: The addition of faxing capabilities within the software would consolidate our communication tools, removing the need for a separate solution for sending documentation. **What problems is JustCall solving and how is that benefiting you?** The software's intuitive interface far exceeds what we previously utilized. It organizes a wide range of features in a clean, easy-to-understand manner, drastically improving user adoption and overall productivity. ### 12. Seamless Integration with HubSpot, Boosts Call Efficiency **Rating:** 4.0/5.0 stars **Reviewed by:** Jaime C. | Benefits Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about JustCall?** I like the fact that JustCall connects to HubSpot with seamless integration, allowing me to create lists and call through JustCall efficiently. It's a real time saver because it removes the need to call one at a time through HubSpot and instead puts contacts into a sequence where I can continually call. I also appreciate the ability to click on the HubSpot integration and view it on another screen. Setting up JustCall was pretty easy, which added to its appeal. **What do you dislike about JustCall?** I wish that I could see previous conversations on the panel over to the right when I'm actually calling. I know I can click on the 'hubSpot integration, but it'd be nicer if it was in the same panel. **What problems is JustCall solving and how is that benefiting you?** JustCall allows me to call people in sequence, saving time through seamless integration with HubSpot. I can create lists and call through JustCall without dialing one at a time. **Official Response from JustCall Team:** > Hi Jaime, Thanks for sharing your thoughts. We’re glad to hear that the HubSpot integration is helping you save time and make calls more efficiently. It’s great that the setup was easy and that the sequence feature is making a difference in your workflow. We also hear your feedback about seeing previous conversations directly in the call panel and will share it with the team for consideration. Appreciate you taking the time to review JustCall. Best, Team JustCall ### 13. Intuitive One-Stop Phone Dialer with Everything a Click Away **Rating:** 5.0/5.0 stars **Reviewed by:** Earl Marius P. | Shift Manager - Guest Communications Service , Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about JustCall?** JustCall is a one-stop shop for a phone dialer. Everything, every data that you ever need for your phone system needs is a few clicks away. It's also very intuitive. **What do you dislike about JustCall?** The desktop app could use a bit of a tweak to make it work more seamlessly, but it still works very well. **What problems is JustCall solving and how is that benefiting you?** JustCall puts everything you need in one system. It allows showing call logs, call directory, and even the phone dialer to be in one place without having the need of another application. **Official Response from JustCall Team:** > Thanks for the review, Earl. We are glad that having your data just a few clicks away is helping you manage guest communications more efficiently. We hear you on the desktop app. We are working on those refinements to make the experience even more seamless for you. Appreciate you sharing this. ### 14. I have found JustCall a pleasant experience and app to use **Rating:** 5.0/5.0 stars **Reviewed by:** Dana E. | Guest Relations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about JustCall?** All the information for a call is easily accessible and visible. It is very user-friendly. **What do you dislike about JustCall?** I dont always enjoy the ringtone as it gives me a fright. Other than this small (personal) issue of mine, there is not much to complain about. It is a great app! **What problems is JustCall solving and how is that benefiting you?** As a Customer Success Manager at Guesty, my focus is on ensuring smooth guest communication and predictable support quality across multiple properties. JustCall’s AI Voice Agent has been a valuable addition to our workflow, especially for routine guest inquiries such as booking confirmations, check-in guidance, and property FAQs. Within the first few weeks, we saw a noticeable reduction in manual call handling — roughly 15–20% fewer calls needing live agent intervention for standard questions. We also observed faster after-hours resolutions, which helped us maintain better responsiveness without adding extra support capacity. Our team now spends more time on complex or high-touch guest situations, while the AI agent consistently manages repetitive calls. It has made operations smoother, improved guest experience, and provided more predictable support coverage during evenings and weekends. A practical solution for property management teams looking to improve efficiency and call reliability without compromising service quality. **Official Response from JustCall Team:** > Hi Dana, Thanks so much for sharing this. We’re really glad JustCall is helping your team stay organized and improve guest communication, especially with the AI Voice Agent handling routine queries. Also noted on the ringtone feedback, we’ll pass that along. Appreciate you taking the time to write this. Thanks, Team JustCall ### 15. Very reliable and calls have great quality **Rating:** 5.0/5.0 stars **Reviewed by:** Tatiana D. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about JustCall?** I appreciate that my phone stays connected, allowing me to receive calls from clients at any time. **What do you dislike about JustCall?** It seems I got an used phone number but no biggie **What problems is JustCall solving and how is that benefiting you?** As a Customer Success Manager at Guesty, my focus is on ensuring smooth guest communication and predictable support quality across multiple properties. JustCall’s AI Voice Agent has been a valuable addition to our workflow, especially for routine guest inquiries such as booking confirmations, check-in guidance, and property FAQs. Within the first few weeks, we saw a noticeable reduction in manual call handling — roughly 15–20% fewer calls needing live agent intervention for standard questions. We also observed faster after-hours resolutions, which helped us maintain better responsiveness without adding extra support capacity. Our team now spends more time on complex or high-touch guest situations, while the AI agent consistently manages repetitive calls. It has made operations smoother, improved guest experience, and provided more predictable support coverage during evenings and weekends. A practical solution for property management teams looking to improve efficiency and call reliability without compromising service quality. **Official Response from JustCall Team:** > Hi Tatiana, Thanks for sharing your experience. Glad to hear call quality and reliability have been solid for you, and that the AI Voice Agent is helping reduce manual work for your team. Noted the feedback on the number as well, our team can always help there if needed. Really appreciate you taking the time to write this. Thanks, Team JustCall ### 16. JustCall Keeps Calls, Notes, and Contacts Organized in One Easy Place **Rating:** 4.5/5.0 stars **Reviewed by:** Ishan S. | Manager and Dietician at Chaitanya Homoeo Clinic, Medical Store Owner, Content Creator, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2026 **What do you like best about JustCall?** For me, keeping calls and follow-ups in one place makes daily work less messy. I looked into JustCall with this in mind. Along with managing clinic work as a Dietician & Nutritionist and handling routine coordination, I also create health education content, so there are regular calls and messages to handle for follow-ups and basic communication. JustCall feels easy to move around in, and the call history and notes are simple to check later when I need to remember what was discussed. It is not heavy to set up, and the basic calling and messaging flow feels straightforward for regular use. What I found useful is that everything stays linked to contacts, so I don’t have to search my phone log again and again. Having calling, simple notes, and contact details in one place helps keep small follow-ups organized. It also connects with other tools, which makes it easier to keep communication and contact information in sync instead of updating the same details in multiple places. **What do you dislike about JustCall?** One small thing I noticed is that when there are many call logs in a day, it takes a little time to go through them and find a specific conversation. It would be helpful if the recent calls view felt a bit more compact for quick scanning. Apart from this, the overall experience felt smooth. **What problems is JustCall solving and how is that benefiting you?** Handling calls and messages from different places can get confusing during daily clinic work and content coordination. Important follow-ups can be missed when call logs and contact details are spread across phone apps and other tools. JustCall brings calling, basic notes, and contact details into one place, so it is easier to keep track of conversations related to appointments and routine follow-ups. I can quickly see previous call details when I need to continue a discussion, which helps avoid repeating the same questions. This keeps communication more organized and saves time **Official Response from JustCall Team:** > Thanks for sharing this, Ishan. Really glad to hear JustCall is helping you. Appreciate you pointing out the call log experience as well. Feedback like this helps us keep make JustCall better. ### 17. Flexible Multichannel Communication, Needs Modern UI **Rating:** 4.5/5.0 stars **Reviewed by:** rock k. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2025 **What do you like best about JustCall?** I really appreciate that JustCall supports completely free calls to any mobile numbers, which significantly reduces my communication costs. This flexibility allows me to make calls seamlessly with any device, whether I am using a desktop, tablet, or mobile. This capability is especially beneficial when I am traveling or outside the country, as it ensures I can maintain communication without any restrictions. Moreover, I find the Initial setup of JustCall very easy and smooth, which is essential for quickly integrating the software into my daily workflow. The ability to manage business communications across multiple channels such as voice, SMS, email, and WhatsApp all in one platform is invaluable, streamlining my operations and enhancing interactions with customers and prospects. Additionally, the integration of artificial intelligence adds a significant edge to my communication strategy, making it more intelligent and efficient. **What do you dislike about JustCall?** I find the user interface of JustCall to be quite outdated. It doesn't have a modern look and feel, which can be disappointing considering the expectations for current software design. **What problems is JustCall solving and how is that benefiting you?** I use JustCall to integrate multichannel business communication, solving issues with voice, SMS, emails, and WhatsApp, enhancing workflow efficiency and connecting with customers through intelligent communication centers. **Official Response from JustCall Team:** > Hi Rock, Thank you for taking the time to share such detailed feedback. We are glad to hear that JustCall has helped you reduce communication costs and stay connected across devices, especially while traveling or working internationally. We appreciate your honest feedback about the user interface. Improving the look and overall experience of the platform is something our team is actively working on, and insights like yours help guide those improvements. Thank you again for trusting JustCall with your business communication. Thanks Team JustCall ### 18. Feature-Rich, Easy-to-Use Dialer with Seamless CRM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about JustCall?** What I like best about JustCall is how it centralizes calling activity and performance in one clear dashboard. The real-time data, call recordings, and AI scoring make it much easier to track cold call quality, identify coaching opportunities, and spot trends across the team. I also appreciate how seamless it is to dial, log outcomes, and review calls because it saves time, keeps me organized, and helps me give more specific, data-driven feedback to agents. **What do you dislike about JustCall?** What I dislike about JustCall is that some features can feel limiting when it comes to deeper call analytics and customization. The AI scoring is helpful, but it doesn’t always fully capture context or nuance in real conversations, which can sometimes make coaching less precise. I also wish the reporting and filtering options were more flexible so I could slice data exactly the way I need for performance reviews and team insights. **What problems is JustCall solving and how is that benefiting you?** JustCall solves the problem of scattered call activity and subjective performance evaluation. By centralizing calls, recordings, outcomes, and AI scoring in one platform, it makes it much easier for me to monitor team performance, spot coaching opportunities, and ensure consistency in cold calling quality. This benefits me by saving time on manual tracking, making feedback more data-driven, and helping me identify trends that improve overall call effectiveness and meeting conversion. **Official Response from JustCall Team:** > Thanks for the review. It is great to hear the centralized dashboard and AI scoring are making your coaching sessions more data-driven. We hear you on the need for more nuance in the AI scoring and more flexible reporting. Your feedback on how you slice data for performance reviews is with our product team now. ### 19. JustCall: My Best Friend at Work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about JustCall?** JustCall is my best friend at work. I will not be able to fulfill my duties as My Amazon Guy's Customer Advocate without JustCall. Being one of the frontliners of MAG, it is important that I should always be ready to receive the calls of our clients, present and future clients alike, using a phone tool that is very user-friendly and reliable. It does not only serves its purpose as I do inbound & outbound calls but the information I can get in each tabs, not just for reporting purposes but also to help me better understand and assess how I perform my duties and responsibilities. Moreover, JustCall support team is very reliable and responsive "just click away" which for me is very important knowing that there is a team that I can reach out to anytime I need help. **What do you dislike about JustCall?** I cannot think of any at the moment. JustCall does serve well for my role as a Customer Advocate of MAG. **What problems is JustCall solving and how is that benefiting you?** My Amazon Guy call center - to be able to connect to clients and leads through inbound and outbound calls. JustCall telephony system does it all. **Official Response from JustCall Team:** > Thanks for sharing this! Love hearing that JustCall has become such a core part of your day-to-day, especially in a front-line role. It means a lot to know the platform and support team are helping you stay ready for every call. ### 20. Buyers Beware **Rating:** 1.0/5.0 stars **Reviewed by:** Zachary P. | Associate Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about JustCall?** Integration Capabilities worked well. Aside from that, nothing else was special **What do you dislike about JustCall?** They prioritize Money over Customer Experience **What problems is JustCall solving and how is that benefiting you?** I rarely leave negative reviews, but this experience warrants it. JustCall has made it very clear that they prioritize keeping customer money over customer experience or common-sense resolution. I had an account tied to an email that had been sunset. The account itself had been inactive for roughly 18 months and was not being used by my team. Upon logging in to formally cancel the subscription, I discovered that a recent renewal had gone through, resulting in nearly $2,000 in charges for a product that was not active or in use. I reached out to customer support to discuss the situation in good faith, expecting at least a conversation or partial resolution. Instead, I was met with an extremely rigid, policy-only response, with zero empathy, no willingness to review the inactivity, and no effort to find a fair outcome. The stance was essentially: policy is policy, regardless of circumstances. Having worked in tech sales and SaaS myself, I find this approach disappointing and outdated. Strong companies empower their teams to apply judgment and retain long-term customers — not hide behind black-and-white policies to deny reasonable refund requests. As a result of this experience: • We will not be returning to JustCall as our company continues to grow • I am sharing this experience so other teams can make an informed decision The only positive I can point to is their integration capabilities, which my team did like. Unfortunately, integrations alone do not outweigh subpar customer service and a poor customer-first mindset. I strongly recommend that anyone considering JustCall evaluate alternative dialers. Based on this experience, I would sooner direct teams toward Batch Dialer or MoJo, where customer support and flexibility are far better aligned with modern SaaS expectations. Buyer beware — if something goes wrong, do not expect flexibility or advocacy from their support team. **Official Response from JustCall Team:** > We’re sorry to hear about your experience, Zachary. We understand how frustrating unexpected charges can be. Your feedback about flexibility and empathy in customer conversations is noted and will be shared with the team. If you’re open to it, we’d appreciate the chance to review this further. Please reach out to us at help@justcall.io ### 21. Empowers Our Support Team with Seamless Connectivity **Rating:** 4.5/5.0 stars **Reviewed by:** Aman A. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2025 **What do you like best about JustCall?** Justcall is a customer support application that help our support team in connecting with our clients frequently and give resolutions to all of their problems related to our business, sales and operations. This software can work from anywhere just through a availability of internet connection and we are also able to do multi channel conferencing with the help of just call. **What do you dislike about JustCall?** One of the main and only disadvantage of using just call is that sometime the call quality drops suddenly just because there is unavailability of internet connection. This mostly happens when we are travelling because the device is not able to get a stable internet connection rest this software is good in customer support and meetings **What problems is JustCall solving and how is that benefiting you?** Just call help us in recording all of our phone calls that we do for customer support with our clients and the recordings helps in examining our call quality and increase the overall customer experience by knowing our call related mistakes better. Rest it is a package of multiple features for a business. **Official Response from JustCall Team:** > Hi Aman, Thank you for sharing your experience with us. It is great to hear that JustCall is helping your support team stay connected with customers and resolve issues smoothly. We are glad the ability to work from anywhere and run multi channel conferences has been valuable for your operations. We appreciate you calling out the challenge with call quality when the internet connection is unstable. We understand how important consistent audio quality is, especially when working on the move. Our team is focused on improving call reliability in variable network environments and your feedback helps us prioritize these efforts. Thank you again for taking the time to share such thoughtful insights. We are happy to support you and your team and are here if you ever need us. Thanks Team JustCall ### 22. Very Bad Experience with the Provider **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about JustCall?** If the service would not have technical issues, it could be a really great help **What do you dislike about JustCall?** Management and approach. AI voice assistant did not work as intended from the technical side, created communication delays confusing both end users and inside support team. With months of back and forth with very slow reactions on the JustCall side and lots of pushing required on our side, we came to the point that we had to cancel the service and requested a refund - the provider was not able to correct the technical issue. The request was sent mid February. Initially JustCall asked for a management meeting to find the resolution, which we did hold. They came entirely unprepared and suggested to explain our issue from the very beginning. Then they requested another meeting and got a refusal to waste our time further. Since then it's been a month that we have not heard back to the inquiries and the issue remains hanging / ignored. Very unprofessional, and I would certainly advise everyone NOT to work with them because if something goes wrong you will likely have to fight to get the issue resolved.. **What problems is JustCall solving and how is that benefiting you?** The intention was to get the basic day to day questions answered automatically **Official Response from JustCall Team:** > Thanks for the honest feedback. We are truly sorry for the technical issues with the AI voice assistant and the communication gaps that followed. It is frustrating to feel unheard, especially after taking the time for a management meeting, and we clearly missed the mark on getting back to you. We want to make sure your refund request is addressed. Please reach out to us at support@justcall.io so we can personally look into your case and find a resolution. ### 23. JustCall Streamlines Calls, Texts, and CRM in One Intuitive Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Tiwari S. | Systems Integration Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about JustCall?** What I like most about JustCall is how it combines calling, texting, and CRM integrations into one simple, easy-to-use platform. It’s particularly useful for sales and support teams because it removes the need to switch between multiple tools and keeps conversations organized, consistent, and easy to track. Setup is straightforward, the interface feels intuitive, and features like call recording and analytics genuinely add value by helping teams review interactions, improve performance, and deliver better customer experiences over time. **What do you dislike about JustCall?** What I don’t like about JustCall is that the call quality can be inconsistent at times, especially when network conditions aren’t great, and that can affect important customer conversations. I also find it limiting that some advanced features and integrations are only available on higher-tier plans, which makes the pricing feel a bit restrictive for smaller teams. And while the platform is generally easy to use, there are still a few settings and workflows that could be more customizable so it fits different team processes and communication styles better. **What problems is JustCall solving and how is that benefiting you?** JustCall addresses the problem of scattered business communication by bringing calls, texts, and CRM activity into one centralized platform. Rather than juggling multiple tools and losing track of customer interactions, everything stays organized, easy to follow, and accessible for both sales and support teams. For me, that translates into real time savings, stronger follow-ups, and conversations that remain consistent and contextual across every touchpoint. The call tracking and analytics also add a layer of accountability and make it easier to take a more data-driven approach, which ultimately supports better customer experiences and smoother, more efficient workflows. **Official Response from JustCall Team:** > Appreciate you taking the time to write this, Tiwari. Not having to jump between tools all day makes a bigger difference than people realise. Glad JustCall is helping you keep calls, texts, and CRM activity in one place, and that things like recordings and analytics are actually useful, not just nice to have. Also appreciate you pointing out where things haven’t been perfect. Call quality and plan limits can be frustrating, especially when you’re trying to scale. That’s on us to keep improving. Thanks again for the honest review. ### 24. JustCall Streamlines Calls & Messages with Smooth HubSpot CRM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Roelson M. | Sales Development Representative and Inbound Setter, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about JustCall?** What I like best about JustCall is how it streamlines communication. The platform makes it really easy to manage calls and messages in one place, which saves a lot of time and helps me stay organized. Also, I appreciate how JustCall integrates with other tools I use, like CRMs (Hubspot). It makes following up with clients and tracking interactions much smoother. **What do you dislike about JustCall?** Sometimes notifications for missed calls or messages are slightly delayed, which can impact quick follow-ups. **What problems is JustCall solving and how is that benefiting you?** JustCall helps streamline my workflow by integrating with CRMs and other tools I use. This means I can track customer interactions, follow up efficiently, and maintain accurate records without switching between different systems **Official Response from JustCall Team:** > Thanks for taking the time to share this, Roelson. Glad to hear JustCall is helping you manage calls and messages in one place and that the HubSpot integration is making follow-ups easier. Appreciate you pointing out the notification delays as well. We’ll keep working on improving that experience. ### 25. Ultimate Tool for Streamlined Customer Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Syam S. | CEO, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about JustCall?** I really like how JustCall brings all customer communication into one simple and easy-to-use platform. Its call quality is reliable, and the call recording and analytics features help me review conversations to improve performance. I appreciate the seamless CRM integrations that automatically log calls and messages, saving me manual effort. The ability to use virtual numbers and handle calls and texts from anywhere is fantastic, especially for teams that are remote or distributed. JustCall is convenient and does a great job at automation while keeping communication professional and well-organized. **What do you dislike about JustCall?** While JustCall offers a lot of useful features, there are a few areas where it doesn’t work as smoothly or could be improved. One aspect that can be challenging is dependence on internet quality — call clarity and connection stability sometimes suffer if the network isn’t strong, which can disrupt conversations. Another area for improvement is pricing transparency and flexibility, especially for small teams or individual users who may find some plans expensive or bundled with features they don’t need. Finally, while integrations are powerful, initial setup and configuration with certain CRMs can feel a bit complex and may require support or time to get right. **What problems is JustCall solving and how is that benefiting you?** I use JustCall to manage business calls and messages centrally, eliminating multiple devices, reducing manual work with CRM integration, and ensuring professional communication. It helps avoid missed calls and lost leads with features like call routing and call tracking, making remote work more organized and efficient. **Official Response from JustCall Team:** > Thanks for taking the time to share such a thoughtful review, Syam. Really glad to hear JustCall is helping you keep all customer conversations in one place and making remote communication easier for your team. It’s great to know the call recordings and CRM sync are actually helping you review conversations and improve performance, not just ticking a feature box. Appreciate you calling out the areas that feel frustrating too, especially around internet dependency, pricing flexibility, and setup complexity. That kind of honest feedback helps us understand where things break down in real usage. Thanks for being open with us and for trusting JustCall to run such a critical part of your communication. ### 26. Powerful Business Communication, Needs Better Call Quality **Rating:** 4.0/5.0 stars **Reviewed by:** Chronicle M. | Let garger, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2025 **What do you like best about JustCall?** I generally use JustCall for making and receiving business calls and texts without any phone lines. It helped me in managing business communication easily, allowing my team to work from anywhere without traditional phone lines. I loved the AI voice agent because it responds to common questions without needing a human to answer first. It helps me answer calls 24/7 and also handle FAQs and common queries. **What do you dislike about JustCall?** I think JustCall should improve the call quality and connection lag, especially during busy hours or on any network. This is very frustrating according to me. **What problems is JustCall solving and how is that benefiting you?** I use JustCall to manage business communication easily, enabling my team to work from anywhere without phone lines. The AI voice agent helps by answering calls and handling FAQs 24/7 without human intervention. **Official Response from JustCall Team:** > Hello, Thanks for sharing your thoughts. It’s great to hear that JustCall and the AI voice agent are helping your team manage business communication and handle calls 24/7. We understand the frustration with call quality and connection lag, especially during busy times. Thanks, Team JustCall ### 27. Reliable and User-Friendly for Business Calls **Rating:** 4.0/5.0 stars **Reviewed by:** Gaurav R. | marketing assistant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about JustCall?** I like how easy to use and how smoothly JustCall handles calls. The call tracking and logs are very helpful, keeping all business communication organized in one place makes daily work easier. It helps me handle inbound and outbound calls smoothly and keeps track of call logs without using my personal number. It saves time by handling inbound and outbound calls properly and avoids confusion by keeping everything in one place. Call tracking and logging help me keep a clear record of all calls, so I don’t miss any follow-ups. It makes it easy to review past conversations and manage customers better, which saves time and improves overall communication. The initial setup of JustCall was quite easy and quick. The onboarding process was simple, and the instructions were clear, so we were able to start using it without any major issues. JustCall felt more reliable and easier to use and the features suited our daily calling and customer communication needs better. **What do you dislike about JustCall?** Sometimes call quality can be improved and there can be small delays during peak hours. Also, adding more customization options in reports would make it even better. **What problems is JustCall solving and how is that benefiting you?** I use JustCall to manage business calls and communication, handling inbound and outbound calls smoothly. It helps me track call logs, manage call history, and keep everything organized, saving time and avoiding confusion. It enhances customer management and improves communication. **Official Response from JustCall Team:** > Hi Gaurav, thanks for sharing your experience. We’re glad to hear JustCall has been easy to use and that call tracking, logs, and quick setup are helping you manage business communication more efficiently without using your personal number. We appreciate your feedback on call quality during peak hours and report customization. These are areas we’re actively working on, and your input has been shared with our product team. Thanks again for taking the time to leave a review. ### 28. All-in-One Communication Made Easy with Seamless CRM Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin O. | Insurance Agency Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about JustCall?** I like that I can now manage all my calls and texts in one place instead of using multiple platforms. The dashboard is clean and easy to use, and the integration options with CRMs like Zoho are a big plus. Overall, it’s been a solid experience so far and I appreciate the hands-on help during setup. **What do you dislike about JustCall?** The setup process can feel a little confusing at first — especially when you’re porting a number from another provider like Twilio or configuring the 10DLC registration. There are a lot of steps, and sometimes it takes a few support exchanges to get everything working just right. The interface has many settings, so it can take time to get familiar with where everything is. That said, once things are set up, it works reliably. **What problems is JustCall solving and how is that benefiting you?** JustCall has helped me consolidate all of my calling and texting in one place instead of juggling multiple platforms like Twilio. It keeps my business communication organized and makes it easy to manage leads and follow-ups from a single dashboard. Having one number for calls, texts, and CRM tracking saves me time every day and gives my agency a more professional, consistent presence when talking to clients. **Official Response from JustCall Team:** > Hi Kevin, Thank you for sharing such a thoughtful review. We are really glad to hear that JustCall has helped simplify communication for your agency and that the all in one calling and texting experience, along with Zoho integration, has been valuable. It is great to know the setup support was helpful too. We appreciate your feedback about the initial setup and number porting process. We understand it can feel complex at first and we are actively working on making onboarding smoother and more intuitive. Thanks for choosing JustCall and for taking the time to share your experience. Thanks, Team JustCall ### 29. Good value for the price, integrates with HubSpot, texting works well. **Rating:** 3.5/5.0 stars **Reviewed by:** Orlando R. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2024 **What do you like best about JustCall?** Cheap, has most basic functions and many advanced options. I do like that it integrates with HubSpot (and other CRMs, but HubSpot is the one we use currently). I also like that they finally updated their app and it appears to work much better. Text integration right in the app and can easily call out/text out from different numbers for our different brands. **What do you dislike about JustCall?** I've worked with computers/technology for 25 years and the system is not intuitive enough. While the support can be helpful, sometimes it does fall short. The app on the phone used to be pretty buggy and it's not perfect now but it is better. The dialer/integration with HubSpot works well enough, but there is some left to be desired, but at the price point they have, it's hard to complain a lot. **What problems is JustCall solving and how is that benefiting you?** All the basics of incoming/outgoing calls via multiple agents and very basic SMS communication (answering customers questions and such). I know JustCall can do much more, but for our size business not a lot of it is necessary, but also I am very hesitant to use more of the features because the basics are so average, non-intuitive, and the customer support/documentation is really lacking. **Official Response from JustCall Team:** > Hi Orlando, Thank you for sharing such an honest and detailed review. We are happy to hear that JustCall has been a valuable solution for your business and that the HubSpot integration, texting experience, and recent app improvements have been useful for your team. It is great to know the multi number capability is helping across your different brands. We appreciate your feedback on intuitiveness, documentation, and support. We know there is work to be done and feedback like yours helps us improve. Our product and support teams are actively focused on refining the core experience and making the platform easier and more reliable to use. Thanks for being with us and for sharing your thoughts. Thanks, Team JustCall ### 30. Key benefits for the team and great support to lead better **Rating:** 5.0/5.0 stars **Reviewed by:** Divany R. | Directora comercial, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about JustCall?** In general, I like everything, especially the benefits it brings to my team and to me as a leader. It helps me to be able to guide them with the aim of improving more and more. **What do you dislike about JustCall?** So far, I haven't found anything I didn't like, and the options we have enabled according to our plan are super functional for us. **What problems is JustCall solving and how is that benefiting you?** Traceability and transparency of my team and the client, the options for recordings and transcriptions are very functional for us and also serve as support for our operation, so nothing is left to the memory of the salespeople, but there is traceability. In addition to this, the options for implementing AI prospecting agents and others are tools that later speed things up for us and save us a lot of time. **Official Response from JustCall Team:** > Thanks for sharing this, Divany. Really glad to hear JustCall is helping you guide your team better and bring more transparency to your sales process. Appreciate the kind words about recordings, transcriptions, and AI tools as well. ### 31. Streamlined Communication, Efficient Yet Costly **Rating:** 4.0/5.0 stars **Reviewed by:** Deepak K. **Reviewed Date:** January 06, 2026 **What do you like best about JustCall?** I like how JustCall is a user-friendly cloud communication platform that integrates all my business calls, SMS, and customer conversations in one place, making things very organized. It works well on both desktop and mobile, which makes remote communication seamless. I appreciate features like call logging, recordings, and CRM integration because they save time and improve productivity. The automation features like click-to-call, auto dialer, and call analytics are really helpful in boosting productivity. I also value the user-friendly interface and the easy setup, allowing me to quickly create an account, activate virtual phone numbers, and connect with other tools through built-in integrations. **What do you dislike about JustCall?** While JustCall is very useful overall, there are a few areas that don’t work as well or could be improved: Call Quality Can Vary: Sometimes call clarity depends on internet strength, which can lead to choppy or dropped calls. Advanced Features Are Costly: Some of the best tools (like predictive dialers or advanced automation) are only available in higher-tier plans, which may feel expensive for small teams. **What problems is JustCall solving and how is that benefiting you?** JustCall eliminates the need for a traditional phone system by centralizing business calls and messages on any device. It organizes customer interactions, saves time with CRM integration, and boosts productivity with features like click-to-call and auto dialer. ### 32. Justcall: All-in-One Communication with Effortless Cloud History Access **Rating:** 4.5/5.0 stars **Reviewed by:** Rohan T. | Marketing Team, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about JustCall?** For dortoservices Justcall has been a resourcesful software that help us in connecting with our customers regularly. This platform has multiple communicating features like calling SMS or texting, emailing, calling etc and the best part of this tool is that it keeps record of all the chat and call history on it's cloud storage you can access them whenever you want. **What do you dislike about JustCall?** The most difficult part of using Justcall is doing its initial setup with our API softwares. Also for doing the complete integration it took more than 21 days then it become full functional. This software is new to the market so there are some glitches and bugs on their user interface and I trust that they might get them rectified in upcoming future updates. **What problems is JustCall solving and how is that benefiting you?** Earlier we used to store different type of calling and messaging data on our harddisk and the most difficult part was to access them from different devices but after installing justcall everything is integrated in a same cloud based storage of this software and we are able to access all the data whenever you want and use them according to our need **Official Response from JustCall Team:** > Hi Rohan, Thank you for taking the time to share your experience. We are glad to hear that JustCall has helped your team stay connected with customers and that having call and message history stored securely in the cloud has made things easier for you. We appreciate your feedback about the initial setup and integration timeline. Our team is actively working on improving onboarding speed and addressing UI glitches to make the experience smoother. Your trust means a lot and we are committed to continuous improvement. Thanks, Team JustCall ### 33. Seamless International Calling with Excellent Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about JustCall?** I do like the sync and the ease of access between mobile and the desktop user interface. When I'm using my desktop all day and need to step away, I still get calls and text messages directly on my phone, which makes it so much easier to get back to everyone in a timely way. **What do you dislike about JustCall?** I would say maybe automations that are not easily integrated with the CRM we use. We do have to use Zapier for that. I do see that you have native integrations with other CRMs like HubSpot. So it would be nice to have more options so that we could natively integrate it with the CRM we use as well. **What problems is JustCall solving and how is that benefiting you?** I use JustCall for international calls while traveling, making it easy for clients to recognize who’s calling. I like the sync between mobile and desktop, allowing seamless access to calls and messages, improving my response time. ### 34. Local Time for Dialed Numbers Is a Standout Feature **Rating:** 4.5/5.0 stars **Reviewed by:** Harsh S. | SDR, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2026 **What do you like best about JustCall?** The local time feature for the dialed number. **What do you dislike about JustCall?** Sometimes when you dial somebody from the crm it takes too long for the extension to load **What problems is JustCall solving and how is that benefiting you?** We were experiencing low connect rates with our previous dialler, and switching to justcall resolved the issue. ### 35. Easy to Use, Multifunctional Calling Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Bella N. **Reviewed Date:** January 01, 2026 **What do you like best about JustCall?** I find JustCall very easy to use, which is a big plus. I appreciate that it automatically records and transcribes calls, which is super important for us. The ability to use it on multiple devices and easily share information with other team members who share a number is really beneficial. It's also really helpful that it allows us to review calls for improving our sales team performance and helps us tone up our script. Additionally, being able to call from both laptops and phones and have access to the entire chat history with every customer adds great value. **What do you dislike about JustCall?** It would be nice to be able to get back money that has already been spent on credits. The only other thing would perhaps be providing feedback on sales calls and flagging things like tone to pick up where we are losing deals. Billing was not entirely clear from the start, and we weren't expecting to be charged for numbers as we thought these were included free. **What problems is JustCall solving and how is that benefiting you?** JustCall allows us to share numbers among our team, use multiple devices for calls, view full customer chat histories, and automatically record and transcribe calls, which is crucial for improving sales team performance and refining our script. **Official Response from JustCall Team:** > Hi Bella, thanks for sharing such detailed feedback. We’re glad to hear JustCall has been easy to use and that call recording, transcription, shared numbers, and multi-device calling are helping your team improve sales performance. We hear you on billing clarity and credits, and understand how unexpected charges can be frustrating. Your feedback around clearer pricing and more advanced call feedback has been shared with our team. If needed, our support team would be happy to help clarify your setup. Thanks again for your review. ### 36. Effortless Communication with Reliable Call Handling **Rating:** 4.5/5.0 stars **Reviewed by:** mr. Tawar j. **Reviewed Date:** January 01, 2026 **What do you like best about JustCall?** I use JustCall to handle customer calls and texts through a single, cloud-based communication system. JustCall removes the hassle of managing calls from multiple devices by bringing everything into one platform, making communication faster and more organized. What stands out most about JustCall is its clean interface and reliable call handling, which make everyday customer communication simple and efficient. I really like how smoothly JustCall works across devices and how easily calls and messages are tracked without extra effort. I use JustCall with our CRM and other business tools, which helps keep communication and customer data synced and organized. The initial setup was very easy. It took little time to configure, and we were able to start using JustCall without any major issues. **What do you dislike about JustCall?** Overall, JustCall works well, but some advanced settings could be made simpler so new users can understand and use them faster. **What problems is JustCall solving and how is that benefiting you?** I use JustCall to manage customer calls and texts on one platform, making communication faster and organized. It eliminates handling multiple devices, tracks calls and messages easily, and integrates with our CRM, keeping everything synced. **Official Response from JustCall Team:** > Hi Mr. Tawar, Thank you for the review. We’re glad to hear JustCall has helped simplify your calls and messaging by bringing everything into one platform, and that the clean interface, reliable call handling, and CRM integrations have worked well for your team. We appreciate your feedback on advanced settings and ease of onboarding. Making these features simpler and more intuitive is something we’re actively working on. Thanks again for taking the time to share your experience. ### 37. Streamlined Sales Calls with Seamless CRM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** zamiya k. **Reviewed Date:** December 19, 2025 **What do you like best about JustCall?** I love how easy it is to manage calls and get insights with JustCall. The call recording and CRM integration are game-changers for me. I can track every conversation and follow up effectively, and the analytics help me coach my team better. The integration with our CRM makes it easy to log call data and track performance with detailed analytics. JustCall streamlines our sales and customer support calls into one place, saving time and helping us close deals faster. The features like call recording help us review conversations for training and compliance, which has improved our team's sales pitch and customer handling. The automatic logging of calls with the CRM integration ensures nothing falls through the cracks, keeping our data synced. The analytics provide insights into call performance, helping us track metrics like call duration, conversion rates, and follow-ups needed. Additionally, the setup was super easy, getting us up and running in under 10 minutes. JustCall fits our needs right out of the box. **What do you dislike about JustCall?** One thing that could be improved is pricing transparency for add-ons. Some extra features have hidden costs that aren't clear upfront. Also, reporting customization could be more flexible—would love more granular call data filters. **What problems is JustCall solving and how is that benefiting you?** JustCall streamlines our sales and support calls, integrating everything like calling, CRM sync, and call recording. It saves time and helps us close deals faster. The analytics provide insights to improve team performance, and the integration ensures no data falls through the cracks. **Official Response from JustCall Team:** > Hi Zamiya, Thanks for sharing your experience. We’re glad JustCall is helping you connect with clients quickly and saving time compared to texts, and that the setup and integrations made adoption smooth for your team. We hear you on calendar integration. Having a “call via JustCall” button in Outlook or smoother syncing with Google Calendar would make scheduling even easier. Appreciate you taking the time to share your thoughts. Thanks, Team JustCall ### 38. Just Call Makes Outbound Communication Fast and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Stefany O. | Activation Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about JustCall?** My department relies on Just Call primarily for its SMS features, and overall, I find it to be the easiest program to use in a call center environment, especially when making outbound calls and reaching out to customers. The system is straightforward to navigate, and it offers a variety of useful functions. What I appreciate most is the ability to create and save different text messages as quick replies, which really speeds up my workflow compared to the other programs we use. **What do you dislike about JustCall?** There is nothing that I highly dislike with Just call I think some things that can make it easier to use is just contacting the person with 1 number instead of being able to use different numbers because we can't keep up with how many times they are getting contacted. **What problems is JustCall solving and how is that benefiting you?** It solves the way you send text messages to the customers, and it helps you modify the text to a more professional way. It saves your quick replies so you don't have to keep typing the same messages over and over. It's a very easy system to navigate. **Official Response from JustCall Team:** > Hi Stefany, Thank you for such detailed feedback. We're so glad to hear that JustCall has made your outreach faster and easier, especially with features like quick replies and SMS tools. It’s great to know the platform is helping streamline your workflow. We appreciate your suggestion about simplifying contact management. Feedback like yours helps us keep improving the experience for our users. Thanks, Team JustCall ### 39. Reliable, Feature-Packed Communication Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Aniket K. **Reviewed Date:** December 29, 2025 **What do you like best about JustCall?** I like how JustCall simplifies business communication without feeling overwhelming. I appreciate the platform as it brings calling, SMS, and CRM integration together seamlessly, which really saves time and keeps everything organized. Its reliability, ease of use, and automation features make daily communication smoother and help the team focus more on customers rather than managing tools. Additionally, the initial setup was smooth and straightforward, which made it easy for our team to start making calls and sending messages quickly. **What do you dislike about JustCall?** Some areas of JustCall can feel a bit complex for new users. Features like call workflows, automation rules, and advanced analytics dashboards aren’t always intuitive at first and may take time to figure out without guidance. The setup for custom automations and detailed reporting can be especially confusing for teams that haven’t used cloud phone systems before. Improving in-app walkthroughs, clearer labeling, and guided setup tips could help users adopt these powerful features faster and more confidently. **What problems is JustCall solving and how is that benefiting you?** I use JustCall to manage business phone communication, making calls and messages efficient by centralizing everything. It improves call tracking, automates tasks, and integrates with our CRM, supporting our remote team and keeping interactions productive. ### 40. JustCall's excellence as an all-in-one call management tool **Rating:** 4.0/5.0 stars **Reviewed by:** Pratik08 T. | Developer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2025 **What do you like best about JustCall?** I primarily use JustCall for business calling and customer support. This tool is useful for me because it allows me to easily manage calls, SMS, and team call activity on a single platform. The best thing about JustCall is that it offers features like call recording, call logs, and CRM integration, making it easy to keep a record of every conversation with clients. It is also very helpful when working with a remote team, as all calls and performance are visible in one place. The interface is quite simple and doesn't take much time to set up. I really like the call recording and automatic logging features. Direct integration with CRM makes the work more organized and saves time. Additionally, SMS support, call scheduling, voicemail, and reporting features are quite helpful. Its analytics and team monitoring features make it easy to track performance. Overall, JustCall makes everyday business communication easier and more professional. **What do you dislike about JustCall?** Sometimes the user interface navigation can seem a bit complex, especially for new users. It can take time to find some features like the settings or reporting section. Call connectivity is not as smooth as I would like at times, especially under weak network conditions. Additionally, there are some limitations felt in SMS messaging options—such as bulk messaging or the use of automatic templates could be made even simpler. **What problems is JustCall solving and how is that benefiting you?** I use JustCall for business calling and customer support. It manages calls, SMS, and team call activity on a single platform. Call recording, CRM integration, and a user-friendly interface make my work easy and organized. ### 41. Reliable Cloud-Based Solution with Excellent CRM Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Arunoday K. | Content Creator **Reviewed Date:** December 29, 2025 **What do you like best about JustCall?** I like JustCall because it is simple and reliable for everyday business communication. The automatic call logging and smooth CRM integration save a lot of time and keep all customer interactions organized. It's great to handle calls and SMS from anywhere. The integration with CRM removes manual work by automatically saving every call, message, and note, helping with accurate follow-ups, better tracking of customer interactions, and improved team accountability. The initial setup was quick and straightforward, with a user-friendly interface that made onboarding smooth and hassle-free. JustCall is easy to use and offers strong features like CRM integration, call tracking, and automation, making it highly recommendable for teams. **What do you dislike about JustCall?** While JustCall performs well overall, some advanced features take time to fully understand, and the pricing can feel a bit high for smaller teams. Occasional minor delays in loading reports could also be improved to make the experience even smoother. **What problems is JustCall solving and how is that benefiting you?** I use JustCall to centralize business communication, manage calls and SMS, and integrate with my CRM. It solves scattered communication issues, enables remote calling, automatic call logging, CRM sync, and faster follow-ups, saving time and improving productivity. ### 42. Reliable Call Management with Seamless CRM Integration **Rating:** 4.0/5.0 stars **Reviewed by:** ANUPAM K. | Sales Professional **Reviewed Date:** December 28, 2025 **What do you like best about JustCall?** I find JustCall solid for managing calls and SMS from one place. The setup was straightforward, and the call quality has been reliable most of the time. I like how it integrates easily with CRMs, saving a lot of manual work when tracking conversations. The CRM integration automatically logs calls and messages, which saves a lot of time and helps keep follow-ups organized. This makes day-to-day sales and support tasks much easier, especially when handling multiple conversations. The UI is clean, and it organizes overall workflow efficiently when synced with CRM and email tools. **What do you dislike about JustCall?** Some of the advanced features have a learning curve, especially for new users, and the dashboard can feel a bit overwhelming at first. Also, pricing may feel slightly high for small teams or solo users. **What problems is JustCall solving and how is that benefiting you?** JustCall centralizes calls and SMS, keeping all customer communication in one place. It reduces manual tracking by automatically logging in the CRM, saving time and organizing follow-ups, especially for sales and support tasks. ### 43. Seamless Communication Hub with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Abhay J. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2025 **What do you like best about JustCall?** I like how JustCall centralizes all voice calls and texts into one easy-to-use cloud platform. I can call or text clients directly from my computer or mobile app, access call recordings and transcripts instantly, and manage communication history without juggling personal phone lines or messy spreadsheets. This makes staying in touch with customers and team members much more efficient and professional. The initial setup was very easy, and I appreciate its seamless integration with CRM systems, team messaging apps, and scheduling tools. **What do you dislike about JustCall?** One thing that could be improved with JustCall is that call quality and connectivity can sometimes be inconsistent, especially on weaker internet connections, and the pricing structure can get expensive as you add more users or features, which makes scaling it a bit tougher for smaller teams. **What problems is JustCall solving and how is that benefiting you?** I use JustCall for unified cloud-based calling and texting, solving the issue of disconnected communication and allowing me to manage all customer interactions efficiently in one platform without outdated systems. ### 44. Effortlessly Streamlines Sales Calls **Rating:** 5.0/5.0 stars **Reviewed by:** begum p. **Reviewed Date:** December 27, 2025 **What do you like best about JustCall?** I like using JustCall's Power Dialer and Predictive Dialer as they help me efficiently move through lead lists without manually clicking to dial each lead. I appreciate that the system automatically dials the next lead as soon as a call ends. The AI feature is also really valuable; within seconds of hanging up, it generates a bulleted summary of the call, detects the customer's sentiment, and lists the next steps. This has significantly cut down the clerical lag time and manual note-taking, which used to take a lot of my time. The initial setup and sign-up process were very easy too. **What do you dislike about JustCall?** The desktop experience is polished, but the mobile app can still be a weak link. Users often report delays in call logs syncing or notifications for missed calls arriving several minutes late. If you are a remote team that relies on mobile, this can lead to double-calling a lead or missing a 'hot' return call. **What problems is JustCall solving and how is that benefiting you?** I use JustCall's Power Dialer to automate dialing, while AI generates call summaries and sentiment analysis, reducing clerical tasks. This boosts productivity by cutting CRM update time, allowing more calls daily. ### 45. Intuitive and Efficient, JustCall Simplifies Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Prajwal V. **Reviewed Date:** December 25, 2025 **What do you like best about JustCall?** I find JustCall to be a game changer for our workflow with its intuitive interface that my team quickly got the hang of. It's a solid, reliable tool that does what it promises without a massive learning curve. The AI Voice Agent is fantastic, acting like an extra team member who works 24/7, handling after-hours leads and qualifying them before they reach a human, saving us a significant amount of time. The automated call summaries are a lifesaver, capturing everything perfectly so I don't have to take notes during calls. The automation in logging, call recordings, and follow-up texts has freed up an hour of our day, allowing us to focus on actual conversations instead of data entry. Integrating with HubSpot is essential for us, automatically logging every call and transcript under the right contact, keeping our records up to date. The Slack integration is also beneficial, providing us with instant notifications for missed calls and new voicemails, which helps the team respond faster without keeping the JustCall dashboard open all day. The onboarding experience was smooth, and setting up our main business number and inviting the team was surprisingly easy, with the Chrome extension and HubSpot sync working right away. **What do you dislike about JustCall?** The initial setup for the AI Voice Agent flows took a bit more trial and error than I expected. I'd love to see more flexible reporting options in the analytics dashboard too. Right now, the standard reports are good, but I'd like to be able to customize the data views more easily without needing to export everything to a CSV first. It would be amazing if the mobile app had full parity with the desktop version for things like setting up new IVR flows or managing advanced dialing rules on the go. Also, a more visual drag-and-drop builder for call routing would make it much easier for non-technical team leads to adjust our workflow without needing to contact support. **What problems is JustCall solving and how is that benefiting you?** JustCall automates call logging and note-taking, saving us from manual data entry errors. The AI Voice Agent handles after-hours leads efficiently, and automated call summaries save admin time. Its integration with HubSpot and Slack keeps our communication and CRM records up-to-date effortlessly. ### 46. Streamlined Communications with Robust CRM Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Asha K. | Software Developer, Food Production, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2025 **What do you like best about JustCall?** I use JustCall as our primary cloud-based phone system, and it genuinely streamlines communication with customers by managing all business calls and messages in one place, eliminating the need for traditional desk phones. It's great how JustCall centralizes calls, SMS, and call tracking, and the seamless CRM integration and reliable call quality make follow-ups effortless while keeping interactions organized. The power dialer, automatic call logging, and call recordings significantly improve efficiency. Features like smart call routing, SMS automation, and real-time analytics cut down on manual work and enhance performance tracking. The initial setup was quick and straightforward with a user-friendly interface, making it easy for the team to get started. I love how JustCall's automation and integration help reduce manual work and keep communication organized, which saves time and enhances productivity. Overall, JustCall's features make daily operations smoother and more effective. **What do you dislike about JustCall?** Some advanced features in JustCall have a slight learning curve at first, and the pricing can feel a bit high for very small teams. Occasional minor delays in loading analytics could also be improved, but overall the experience remains reliable and effective. **What problems is JustCall solving and how is that benefiting you?** I use JustCall to centralize calls and SMS, solving scattered communication issues. It enhances efficiency with features like automatic call logging, CRM sync, and smart call routing, improving productivity and customer response. I appreciate its seamless integration and reliable call quality, which make follow-ups effortless. ### 47. Centralized Communication That Boosts Team Productivity **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about JustCall?** What I like best about JustCall is how it centralizes communication in one platform. It makes it easy to manage calls, messages, and customer interactions efficiently, while integrating smoothly with other tools the team already uses. This helps improve productivity and ensures better tracking of customer communication. **What do you dislike about JustCall?** “One thing that could be improved in JustCall is the occasional delay or glitches in the interface, especially when switching between calls and messages. Improving the speed and overall stability of the platform would make the user experience smoother, particularly for teams that rely heavily on it throughout the day. **What problems is JustCall solving and how is that benefiting you?** “JustCall solves the problem of managing customer communication across different channels by bringing calls, SMS, and integrations into one platform. This helps streamline communication, keeps conversations organized, and makes it easier to track interactions with customers. For me, it saves time, improves response efficiency, and ensures that no important customer communication is missed. **Official Response from JustCall Team:** > Thanks for the review. It is great to hear that centralizing your communication is helping the team stay organized and productive. We hear you on the lag when switching between calls and messages. Improving that speed and stability is a priority for us, and we have shared your experience with our product team. Appreciate you sharing this. ### 48. Game-Changing Speed and Versatility **Rating:** 5.0/5.0 stars **Reviewed by:** Junaid M. **Reviewed Date:** December 24, 2025 **What do you like best about JustCall?** JustCall is a game-changer for me. I'm really impressed with its efficiency, as it provides instant answers and creative ideas quickly. I love that it's super easy to use, even on the go. It's like having a smart buddy in my pocket. The speed and versatility are fantastic, giving me answers, ideas, and solutions in seconds. It's handy for getting things done on the fly and is a lifesaver in day-to-day life. I use it for quick answers, planning, creativity boosts, problem-solving, and even for fun and trivia. The initial setup was very easy for me, and I highly recommend others to give it a try. **What do you dislike about JustCall?** There is nothing like that **What problems is JustCall solving and how is that benefiting you?** JustCall is a game-changer for me. Its speed and versatility allow me to get quick answers, plan tasks, boost creativity, solve problems, and enjoy fun activities. It’s easy to use anywhere, making it feel like having a smart buddy in my pocket. **Official Response from JustCall Team:** > Hi Junaid, Love the energy here! Really appreciate you taking the time to share this and for recommending us to others. Thanks, Team JustCall ### 49. A software that provides professional calling for businesses through internet **Rating:** 4.5/5.0 stars **Reviewed by:** Poonam P. | Chief Strategy Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about JustCall?** We use justcall as a cloud based phone system as we receive and make calls through this platform with our customers only with the availability of internet connection it also help us in communicating with our clients while working from anywhere in the world. This platform is compatible with android mobile phones and windows devices so it can be accessed from remote areas. It is one of the best and real time help desk for our business. **What do you dislike about JustCall?** The response time of their customer support is little late as whenever we face any kind of complex issue while working with this platform we try to reach their support team and they reply in more than 48 hours which is not a ideal time for a business professional software as most of the time we need to connect with our clients and provide them support and assistance but there are lot of stances where this platform show its limitation and starts lagging. **What problems is JustCall solving and how is that benefiting you?** Justcall is like a digital customer support platform and with the help of this tool we are able to build better relationships with our clients and provide them 100% customer satisfaction. As we belong from a service industry and getting day to day complaints is part of our business so justcall help in giving resolutions to all of our customers and potential leads who raise support tickets from our website and we also try to provide them a proper resolution in shortest duration of time **Official Response from JustCall Team:** > Hi Poonam, Thank you for taking the time to share such detailed feedback. We're so glad to hear that JustCall has helped your team stay connected with clients and deliver great support from anywhere. It’s wonderful to know that the platform fits smoothly into your workflow. We understand your concern about response times and appreciate you pointing it out. Our team is actively working to improve turnaround times so you can get the help you need faster. Thanks, Team JustCall ### 50. Effortless Communication and Seamless CRM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul R. | Sales Incentive Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2025 **What do you like best about JustCall?** What I like best about JustCall is its ease of use and strong integration with CRMs and business tools. It makes calling, SMS, and WhatsApp communication seamless from one platform. The call quality is reliable, setup is quick, and features like call recording, analytics, and automation help improve sales and support team productivity without adding complexity. **What do you dislike about JustCall?** One downside of JustCall is that call quality can occasionally be inconsistent during peak hours or with weaker internet connections. Some advanced features feel locked behind higher pricing plans, and the mobile app can be less stable compared to the desktop version. Additionally, customization options for reports and workflows could be more flexible. **What problems is JustCall solving and how is that benefiting you?** JustCall solves the challenge of managing business communications across multiple channels (calls, SMS, WhatsApp) in one place. Before using it, coordinating customer outreach, logging conversations, and tracking team performance across systems was time-consuming and disjointed **Official Response from JustCall Team:** > Hi Rahul, thanks for the detailed review. We’re glad to hear JustCall’s ease of use, CRM integrations, and multi-channel communication are helping streamline your sales and support workflows. We appreciate your feedback on call quality, mobile app stability, pricing tiers, and customization. These are important areas, and your input has been shared with our product team as we continue improving the experience. Thanks again for taking the time to share your thoughts. ## JustCall Discussions - [Can I send video or audio messages to my clients?](https://www.g2.com/discussions/37309-can-i-send-video-or-audio-messages-to-my-clients) - 2 comments, 1 upvote - [Will you be releasing an update on the Android app to enable the use of saved-reply templates?](https://www.g2.com/discussions/32262-will-you-be-releasing-an-update-on-the-android-app-to-enable-the-use-of-saved-reply-templates) - 3 comments, 1 upvote - [What is the reason you can not copy and paste in the texting portion?](https://www.g2.com/discussions/what-is-the-reason-you-can-not-copy-and-paste-in-the-texting-portion) - 2 comments, 1 upvote - [Any possibility of using VPN while using JustCall?](https://www.g2.com/discussions/any-possibility-of-using-vpn-while-using-justcall) - 1 comment, 1 upvote - [For any incoming call, can I open up their contact information from the dialer window in my CRM as well within the JustCall desktop, mobile, and web apps?](https://www.g2.com/discussions/for-any-incoming-call-can-i-open-up-their-contact-information-from-the-dialer-window-in-my-crm-as-well-within-the-justcall-desktop-mobile-and-web-apps) - 1 comment, 1 upvote - [View JustCall pricing details and edition comparison](https://www.g2.com/products/saas-labs-justcall/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-02+14%3A39%3A04+-0500&secure%5Bsession_id%5D=885c487a-c1a1-4a9d-be1f-1ecbac74782b&secure%5Btoken%5D=22cf78554ceae0f9ba80cc2d05fd4f3d775a456e1491d430c3f26f960b099b94&format=llm_user) ## JustCall Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agile CRM](https://www.g2.com/products/agile-crm/reviews) - [Apollo](https://www.g2.com/products/apollo-2018-12-18/reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - [AppFolio](https://www.g2.com/products/appfolio/reviews) - [Appypie](https://www.g2.com/products/appy-pie-llp-appypie/reviews) - 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[Pipedream](https://www.g2.com/products/pipedream/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) - [Plecto](https://www.g2.com/products/plecto/reviews) - [Portable](https://www.g2.com/products/portable/reviews) - [Re:amaze](https://www.g2.com/products/re-amaze/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Salesmate](https://www.g2.com/products/salesmate/reviews) - [Saras Daton](https://www.g2.com/products/saras-daton/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [SugarCRM Solution Suite](https://www.g2.com/products/sugarcrm-solution-suite/reviews) - [Synchroteam](https://www.g2.com/products/synchroteam/reviews) - [TeamWave](https://www.g2.com/products/teamwave/reviews) - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zapier for G Suite](https://www.g2.com/products/zapier-for-g-suite/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zendesk Sell](https://www.g2.com/products/zendesk-sell/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoho Flow](https://www.g2.com/products/zoho-flow/reviews) - [Zoho Recruit](https://www.g2.com/products/zoho-recruit/reviews) ## JustCall Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Lead Facilitation** - Lead Follow-up - Meeting Scheduling **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Automation - AI Agents** - Customer Interaction Automation - Lead Generation - Feedback Collection **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Audio Conferencing** - Proactive Assistance - Decision Making **Self-Service Experience** - Knowledge Base - Searchable Articles - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Conference Calls - Desk-to-Desk Calls **Monitoring** - Interactions - Web & Application Usage - Screenshots - Web Blocking **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Workforce Management** - Call Monitoring - Performance Evaluation **Generative AI** - AI Text Generation - AI Text Summarization **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting **Autonomy - AI Agents** - Independent Decision Making - Task Execution - Problem Solving **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Activity Monitoring - Employee Monitoring** - Calls - Email Activity Tracking - Social Media Activity Tracking - Live Chat **Contacts** - Personalization - Information Locater - Record Prospect Data **Performance Analysis** - Coaching - Peformance Tracking **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access** - Software Pairing - Browser Extension - Individual Download **Feedback** - Archives **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Generative AI** - AI Text Generation **Productivity Analytics - Employee Monitoring** - Project - Hours - Intelligence - Burnout Indicators **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top JustCall Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,424 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - 4.4/5.0 (1,797 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,554 reviews)