I really like how easy it is to navigate RUN Powered by ADP through the app and website. Everything is organized in tabs, making it easy to add employees and manage manual checks. It's really organized and easy to use, which helps make payroll super fast, super quick, and super easy. We can get it all done in just a few hours. The transition to using it was very smooth, and it's easy to understand after a few days. I like that everything is organized on the side, and when you click on a symbol, it tells you what it is, like 'report' or 'payroll,' making it really easy to navigate. Review collected by and hosted on G2.com.

This may be a technical issue, but I the app crashes sometimes, and is also slow. Review collected by and hosted on G2.com.

The payroll register is probably the part of RUN I value most. I use it as a reference point for checking deductions and reconciling payroll totals with our accounting records. Having payroll history available also helps when I need to trace a figure during month-end work. The UI/UX matters to me mainly because I need to find those records and reports without wasting effort navigating around. I wouldn't choose a payroll system based on AI or intelligence features, though. Those can be useful in principle, but they don't replace an accountant reviewing payroll liabilities and confirming that the numbers agree with the books. Review collected by and hosted on G2.com.

One area I’d like to see become stronger is the support experience when a payroll question falls outside the routine process. RUN handles the standard payroll work well enough for my needs, but an unusual accounting or payroll question can require more clarification than I’d prefer. I’m fairly comfortable investigating numbers myself, so this isn't something that causes major disruption, but I do notice the difference when I need a precise answer rather than general guidance. More direct support for those less common situations would make the product more useful from an accounting perspective. I don't need constant assistance; I’d mainly value having a dependable path to a specific answer when something falls outside the normal workflow. Review collected by and hosted on G2.com.

In terms of entering and finding important data, it's extremely organized. I've used a couple other payroll services that are extremely difficult to track down specifics about past paychecks or obtain W2's. I can also chat with someone either on the phone or the text box right on the home page, which makes solving any particular issues simple. Review collected by and hosted on G2.com.

Some employee side issues. I have an employee who works at a different site than me and works primarily in a kitchen with fast paced high turnover. He's unable to access his personal account and for some reason I'm required to make a three way call while he's trying to log in to troubleshoot together. I don't understand how I can't authorize an employee to troubleshoot only his own account. Review collected by and hosted on G2.com.

What I like most about RUN Powered by ADP is how user-friendly and efficient it is for managing payroll and employee information. It streamlines key tasks such as processing payroll, tracking time, and handling tax filings, which helps maintain accuracy while saving time. I also appreciate that employees can easily access their own information, which makes onboarding simpler and keeps day-to-day management running more smoothly. Review collected by and hosted on G2.com.

One downside of RUN Powered by ADP is that some processes can feel limited or not very flexible, especially when you need to make changes after payroll has already been submitted. A few features can also be confusing to navigate at times, particularly for newer users, and resolving certain issues may require contacting support, which can slow things down. In addition, some setup tasks—such as onboarding or account configuration—can be time-consuming, especially if they aren’t completed correctly the first time. Review collected by and hosted on G2.com.

RUN software is easy to use, and the chat assistant is quick. The associates that do help resolve your issues smoothly. I have yet to come across any difficult problem that ADP has not been helpful on. The process of payroll is super easy, and all the reports you need at your finger tips. I would chose ADP RUN over any other software out there. Review collected by and hosted on G2.com.

To be honest I have no bad reviews of ADP. All my questions and concerns have always been answered perfectly by an ADP representative. The small issue is the wait queue but that doesn't matter to me when I know it will get done once a representative gets online. Review collected by and hosted on G2.com.

The chat feature really is great. Unlike most chat features that take you in circles with AI, they will connect you to a live agent if they can't provide a solution with the automated prompts. Review collected by and hosted on G2.com.

I called in because I was concerned about our cost with processing weekly. They were able to work with us, as long time customers, to get the right price to keep us loyal. Review collected by and hosted on G2.com.

I like how I can connect with agents via chat instead of calling. I like the convenience and the customization. It's valuable because I need support with issuing special payrolls, like how to do a payroll advancement without impacting gross salary and taxable income. I requested guidance from the customer service team via chat, and they assisted with the best resolution. Review collected by and hosted on G2.com.

When structuring PTO days, it does not update from Time to RUN Powered by ADP. Especially for salaried employees, the PTO days captured in Time do not calculate in RUN, so when processing bi-weekly payrolls, I have to manually add those PTO days again. Review collected by and hosted on G2.com.

I use RUN Powered by ADP for payroll and HR needs. It helps me process payroll with ease and handle payroll taxes, so it's one less thing to worry about. The ease was perfect for our Open Enrollment needs. I love how easy it is to navigate. I also like how easy it is to reach the help desk if there is an issue, and that most things can be resolved this way. Review collected by and hosted on G2.com.

I didn't like how I requested for my payroll packages to be delivered by UPS going forward and I have had to call and rerequest this three times now. I'd like to see when preferences are set that they remain that way unless the customer requests to change the parameters. Also, with the ADP Courier, they left our W2 package outside over the weekend, which is risky because we're in a neighborhood where personal identifying information could be compromised. That's why we requested UPS, but we had to call in to have this set a few times after we made the original request to switch to UPS. Additionally, my hours are from 5 am to 2 pm, and I want to receive the payroll before I leave for the day. UPS gets our payroll to us no later than 9 am, whereas the ADP Courier comes whenever based on their route, and that doesn't work for our needs. Review collected by and hosted on G2.com.

The online agent is always friendly and helpful. They take a few minutes to review the issue and then offer a solution to the problem. Staff is very knowledgeable and professional. Review collected by and hosted on G2.com.

This time there was a longer hold time to wait for an actual agent to get online to assist me. I wish there were more online agents to assist but the agent jumped in and helped me as quickly as possible. Review collected by and hosted on G2.com.

RUN is very easy to use. Our time tracking integrates, as does our 401(K), so I just have to input my payroll numbers that vary each time. It's very easy to get tax jurisdictions set up and the customer support is incredibly easy to use. There is rarely a wait and they almost always can help within a few minutes. Review collected by and hosted on G2.com.

The Custom Reports are limited. There are pre-created reports to select from, but sometimes when I need to put census data together, I have to pull from multiple reports and individual employee pages. The custom reports lack flexibility and the filters aren't helpful. Review collected by and hosted on G2.com.