What I like best about RUN Powered by ADP is how user-friendly and efficient it is. The platform makes running payroll quick and straightforward, even for someone without a deep payroll or HR background. I also appreciate the accuracy and reliability—it gives me confidence that taxes and filings are handled correctly. The built-in reporting tools are very helpful for tracking payroll and business insights, and the customer support is responsive whenever I need assistance. Overall, it saves me time and reduces stress when managing payroll and HR tasks. Review collected by and hosted on G2.com.

While RUN Powered by ADP is very reliable, there are a few areas that could be improved. At times, the interface can feel a bit outdated or less intuitive when navigating more advanced features. Some processes, like making certain adjustments or accessing detailed reports, can take a few extra steps compared to other platforms. Additionally, pricing can be higher than some competitors, especially for smaller businesses. However, these drawbacks are relatively minor compared to the overall value and reliability the platform provides. Review collected by and hosted on G2.com.

RUN Powered by ADP is a reliable, user-friendly solution. While it may not have the most modern interface or the most UX flexibility, it excels in the areas that matter most—payroll accuracy, tax compliance, and dependability.

RUN handles multi-state payroll and tax filings efficiently. Managing different state requirements can get complicated quickly, but ADP does a solid job staying current with regulations and ensuring filings are accurate and on time. That level of compliance support gives us confidence, especially during audits and year-end processing.

RUN's onboarding and task management features are a strong advantage. New hires can easily complete all required forms electronically, and the system ensures everything is submitted and set up correctly before their first day—so they’re ready to go for payroll without delays or manual follow-up. This has significantly streamlined our internal onboarding process.

We’ve also seen improvement with RUN’s recent integration with CareerPlug, our recruiting platform. The transition from applicant to candidate to employee is much more seamless now, helping eliminate duplicate entry and improving efficiency across our hiring and onboarding workflows.

Payroll processing itself is straightforward once you’re familiar with the platform, and the reporting tools are helpful for internal tracking and financial review.

From a performance standpoint, the system is reliable and fast. We can process payroll and pull standard or custom reports on demand, without lag, which is important for day-to-day operations and executive-level reporting.

ADP has also introduced AI-driven tools like Payroll Inspector and intelligent search, which help catch errors early and make it easier to find information or complete tasks quickly—adding another layer of efficiency and confidence to our payroll process.

RUN is also competitively priced for the value it delivers—especially considering the compliance support, automation, and time savings it provides. It strikes a good balance between functionality and affordability compared to other providers we’ve evaluated. Review collected by and hosted on G2.com.

The user interface feels a bit outdated and less intuitive than newer systems. There’s a noticeable learning curve for new users, especially when working with multi-state setups or pulling more detailed reports.

Integrations with other systems (such as ERP platforms or time-tracking tools) could also be smoother and more seamless—we’ve often had to rely on manual processes to bridge the gaps. Review collected by and hosted on G2.com.

I have my payroll and 401(k) with ADP. As a business owner and parent of two, I appreciate how easy it is to work with RUN Powered by ADP support and with the website interface. I seldom have to contact customer service because the website is so natural and easy to use. When I do, their AI answers a lot of my questions before connecting me with a live agent. When I am connected to a live agent, the wait time is less than five minutes. The webpages and reports load very quickly, so performance is excellent. The entire onboarding process has been turn-key without any hiccups. You can tell the employees respect their position and value the people in the companies they work with. I onboarded at the end of the quarter, a very busy time. I did not feel rushed and was impressed when an upper manager hopped on my implementation meeting to cover for one of her team members. They really do work as a team to make switching easy. I also didn't ask for any kind of financial promotion, but was awarded one because there was a hefty fee from the 401(k) company I was switching from. Another pleasant surprise was they helped me figure out how to communicate the change to my employees and quelled any anxiety around compliance during this change. Overall, they are not the cheapest with respect to pricing, but the VALUE I am getting by not having to coordinate with employees when there are changes, the data entry of thsi transition, the integration they have between payroll and 401(k), and the option to do profit sharing and add a benefit where employees can pay off their student loans from their 401(k) is so worth it. They work hard to take off weight to my mental load. Thanks to Juan, Ana, Tony, and DeMashe! Review collected by and hosted on G2.com.

I have not experienced downsides to RUN by ADP. Review collected by and hosted on G2.com.

RUN powered by ADP offers a clean layout with easy-to-understand icons that assist in locating functionality. Huge callouts on the home page with key tasks, reminders, and alerts. Immediate access to live agents, during business hours, when you need more than the chatbot can provide. Review collected by and hosted on G2.com.

It is frustrating that check date drives everything. This can cause alignment problems with accrual accounting. It should not matter that the check was issued/deposited on January 2nd if the pay period is for December 31st - as in an accrual accounting system. With ADP, if the check date is on January 2nd, you are in the next year's tax quarter for reporting purposes. Check Date and Pay Period should be selectable and ADP should recognize the differences in how a particular business maintains its' Accounting Records - specifically for Accrual based businesses. Review collected by and hosted on G2.com.

I like the customer support solutions and the support staff. I have not yet met a support staff person that was not 1) willing to solve my issue 2) provide alternate solutions, 3) friendly and never judgmental about my questions or concerns 4) always willing to make sure that I set up my system correctly Review collected by and hosted on G2.com.

There is a feature with retirement that I do not prefer. But recently ADP has shared with me a solution to that issue. So there is not anything that I dislike about RUN. Review collected by and hosted on G2.com.

I like that RUN Powered by ADP is an easy platform for managing employee time and attendance. The onboarding process is straightforward, and the background check process is effective. I receive helpful reminders via text when payroll is approaching, as well as reminders for paying out unused PTO when an employee leaves. The setup process for RUN Powered by ADP is easy and user-friendly. Review collected by and hosted on G2.com.

Nothing I can think of. When I initiate a chat, the agents are always helpful and quick to respond to my questions or issues regarding time and attendance. Review collected by and hosted on G2.com.

The dashboard is super user friendly but it is the customer representatives that keep me there. Review collected by and hosted on G2.com.

At this point there is not a thing I would change Review collected by and hosted on G2.com.

There are a few things that I like best about RUN Powered by ADP. 1. is how the employees of the company actually care. Everyone that I've spoken with has been so thorough, had phenomenal performance, and given me the best customer service. I've never experienced that at such a large company. 2. Integrations were seamless because of such thorough communication. 3. The interface is actually really easy to use. It used to take me around 5 hours total to process payroll and with ADP, I can enter in all employees hours manually (if I have to) and have it processed within 1 hour. I can easily locate the HR function, generate my own COI for workmans comp, and don't even get me started on onboarding new employees.The whole interface is absolutely gorgeous. 4. The pricing is genuinely so fair and there really is an ROI for the support and services that you receive. I'm really genuinely so impressed with ADP. Review collected by and hosted on G2.com.

Literally nothing. And I don't say that lightly. Review collected by and hosted on G2.com.

ADP RUN has been an excellent payroll and HR solution for our business. The platform is easy to navigate with a clean, intuitive interface, and its integrations help streamline operations across multiple systems. Payroll processing is reliable and efficient, saving us valuable administrative time and providing a strong return on investment. One of the biggest advantages is ADP's customer support—every representative I've worked with has been knowledgeable, responsive, and genuinely helpful, making even complex issues easy to resolve. Their AI assistant is also a great addition, helping quickly answer questions or locate features when needed. Overall, ADP RUN combines great usability, dependable performance, and outstanding support into a platform I would highly recommend. Review collected by and hosted on G2.com.

Not really anything yet. So far everything has been pleasant. Review collected by and hosted on G2.com.

RUN Powered by ADP streamlines payroll by automating wage calculations, tax filing, direct deposits, and compliance. It integrates time tracking, employee self-service, HR tools, onboarding, benefits administration, reporting, and mobile access. AI-powered payroll checks help identify errors before processing, improving accuracy, efficiency, and compliance while reducing administrative workload for HR teams. Review collected by and hosted on G2.com.

RUN Powered by ADP now offers AI-powered ADP Assist, Payroll Inspector, and enhanced task automation. However, improvements are still needed in user experience, reporting flexibility, native time tracking, and pricing transparency. Review collected by and hosted on G2.com.