I find ADP very user friendly. I recently took over a new role and saw ADP for the first time and I was a bit intimidated first but after a few payrolls and some repetition I realized how simple it was to use the tool. I also did call ADP phone support a few times and I was amazed of how fast and effective their call center agents were. Review collected by and hosted on G2.com.

The only struggle I have had so far was having to change account ownership, but I mean that its expected from any company dealing with security matters, everyone trying to protect and secure your information so its understandable. Review collected by and hosted on G2.com.

The support staff is very responsive and accurate if any questions arise. The AI chat feature is helpful for basic questions. It's simple and quick to onboard new employees. Review collected by and hosted on G2.com.

I would like to see the Time and Attendance feature integrated with the main RUN software more. It would help me tremendously if I could run a time card report for a certain date or range of dates that includes pay rates, to get a picture of actual labor cost for that day or those dates. Review collected by and hosted on G2.com.

It saves me time that I can chat with an associate instead of calling. I have multiple accounts on ADP so it helps save time that im able to search all people from the main menu. It is integrated with my 401k vendor. The website and app both are fast. I get a discount when I open a new business and the pricing is reasonable. The AI interface helps save time when searching. Review collected by and hosted on G2.com.

I am not able to go to the deductions page when running payroll on my 1099 people. When im running payroll and click on deductions or any other item, I cannot change to any of the other update profile items within the same screen. When I click save it brings me back to the main payroll screen. I would like to update multiple things within the person when in payroll screen like I can when i go to the people option from the main menu. Review collected by and hosted on G2.com.

Punctual under normal circumstances. Easy to enter and send . Usually able to answer your questions quickly not always the answer you want be they do answer Review collected by and hosted on G2.com.

Many different people that are sometimes difficult to understand. Mostly okay. If by the chance you forget to move money over to your payroll account--adp punishes you for ever----even if you have been an exceptional client for many years. They treat you as a criminal for ever instead of excepting one mistake that you are charged for and fixted Review collected by and hosted on G2.com.

I find RUN Powered by ADP to be a fantastic program that allows me to easily pay hourly, salary, and production pay employees. I really like that I can access it on my phone, which was super helpful when there was a question about a paycheck. I was able to quickly access the needed information to address my employee's concern. The knowledgeable specialists that assist are very nice and offer great customer support, which is one of the reasons our team switched from QuickBooks. I also found the setup to be different but easy to learn. Overall, it's user-friendly and the support makes it valuable. Review collected by and hosted on G2.com.

I wish RUN Powered by ADP had a debit card option for payroll. It would be great if ADP could issue a debit card in lieu of a paycheck. Review collected by and hosted on G2.com.

They are easy to use and they have really good support. I don't have any specifics on integrations but the performance is good. The pricing is also priced very fairly for such a large company that does so much. I don't currently use the AI very much but any time I've tried to use it, it didn't work great, so I usually just transfer to a human. Review collected by and hosted on G2.com.

My experience onboarding with them has been a nightmare. If I hadn't used them before and knew the other benefits, I might have cancelled. Review collected by and hosted on G2.com.

Everything is available in the one section. There are always knowledgeable people awaiting to assist. You can go on anytime and get support. And never have an issue that we are not aware of Review collected by and hosted on G2.com.

Sometimes the site is slow and requires me to log in and out. The system can be slow at times and requires us to log in later. I wish it would be easier to navigate when it is slow at times Review collected by and hosted on G2.com.

I like the ease and reports that RUN Powered by ADP offers. We just started going paperless, which is wonderful. Every employee was able to get on the app on their device, and they can get their check stubs themselves, so employees are not asking me to print their stubs anymore. It feels great that everyone is already on direct deposit, making the transition even smoother. Also, I appreciate the ability to run reports between years, which has been a wonderful change. Review collected by and hosted on G2.com.

CALLING IN FOR HELP IS DIFFICULT- BUT CHATTING IS VERY EASY & HELPFUL. COULD BE COSTLY FOR SMALL BUSINESSES. It could be costly but they offer discounts for longterm customers! Review collected by and hosted on G2.com.

ADP RUN is a very user-friendly platform and an excellent solution for small businesses. It covers the core aspects of HR in one place, including payroll processing, tax compliance, pre-screening, and employee management. Review collected by and hosted on G2.com.

While ADP RUN is user-friendly and great for small businesses, it does have a few drawbacks. Some users find the reporting features a bit limited compared to more robust HR platforms, and customizing certain workflows can be tricky. Customer support can occasionally be slow to respond during peak periods. Additionally, while the pricing is reasonable for small businesses, costs can add up as your team grows or if you need extra features. Overall, it’s a solid solution, but there are areas that could be improved. Review collected by and hosted on G2.com.

I like that RUN Powered by ADP is fast and efficient. The addition of importing through AI for timesheets has been excellent, even though there are still some kinks to work out. It works very well and makes my time easier since I don't have to manually key in everyone's hours. It's very user friendly, and with all the updates that have been happening lately, it's even easier. Review collected by and hosted on G2.com.

I'm gonna say the new hire documentation. Such as when I upload a sheet onto there for the employees to finish, I wish that if the employee didn't finish it, I could go in there and select it and finish it for them, without it leaving a little yellow yield symbol on there. I tried to do the integration, but the amount of money for the Homebase integration, I didn't wanna have to pay for Homebase. I used the basic service, and then I'd have to pay for an API to get Homebase into ADP, and I didn't wanna do that. Review collected by and hosted on G2.com.