--- title: Ruddr Professional Services Automation Reviews meta_title: 'Ruddr Professional Services Automation Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 341 reviews by the users' company size, role or industry to find out how Ruddr Professional Services Automation works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 341 scale: '5' date_modified: '2026-06-30' parent_category: name: ERP url: https://www.g2.com/categories/erp --- # Ruddr Professional Services Automation Reviews **Vendor:** Ruddr **Category:** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) **Average Rating:** 4.6/5.0 **Total Reviews:** 341 ## About Ruddr Professional Services Automation Ruddr is an AI-native Professional Services Automation (PSA) platform that helps professional services organizations manage project delivery, resource planning, financial operations, and business performance in a single system. The platform is designed for consulting firms, agencies, IT services companies, and other project-based organizations with 20 to 2,000 billable employees. Our software supports the full professional services lifecycle, including client management, project planning, budgeting, task management, resource allocation, time and expense tracking, invoicing, revenue recognition, forecasting, utilization tracking, gross margin analysis, and KPI reporting. The platform also supports more than 150 global currencies, making it suitable for firms operating across multiple regions, subsidiaries, and distributed teams. Ruddr Intelligence, the platform’s embedded AI functionality, enables users to analyze operational data, generate reports and visualizations, answer business questions, and identify trends using natural language prompts. Teams can use AI-powered workflows to reduce manual reporting, improve visibility into project and financial performance, and support faster operational decision-making. Users can also create downloadable custom reports and generate data visualizations for executive reporting and planning. Ruddr is designed to provide enterprise-level functionality with an intuitive user experience and flexible deployment options for growing and established services organizations that need operational visibility, financial oversight, and scalable project management capabilities. Key capabilities include: - Project management, budgeting, forecasting, and resource management - Time tracking, expense management, invoicing, and revenue recognition - AI-powered reporting, analytics, and operational insights through Ruddr Intelligence - Support for multi-currency operations and global professional services teams - Flexible subscription options with monthly or annual billing and free licenses for non-billable users ## Ruddr Professional Services Automation Pros & Cons **What users like:** - Users find Ruddr Professional Services Automation to be incredibly **easy to use** , facilitating smooth project and resource management. (38 reviews) - Users value the **efficient time tracking** features of Ruddr, enhancing project management and overall productivity. (25 reviews) - Users praise the **intuitive interface** of Ruddr, making project management and resource allocation effortless for teams. (20 reviews) - Users appreciate the **clean and intuitive UI** of Ruddr, which streamlines project management and resource tracking effectively. (16 reviews) - Users value the **excellent customer support** from Ruddr, appreciating quick responses to questions and issues. (15 reviews) - Users value the **responsive and feature-rich interface** of Ruddr PSA, enhancing productivity with efficient reporting and tracking tools. (15 reviews) - Users praise the **quick usability and comprehensive functionality** of Ruddr, especially for time tracking and reporting. (15 reviews) - Time-saving (15 reviews) - Project Management (14 reviews) - Implementation Ease (13 reviews) **What users dislike:** - Users express a need for better **report customization** in Ruddr, highlighting limitations in filtering and exporting data. (12 reviews) - Users find that Ruddr lacks **essential features** like better PTO management and insufficient reporting tools. (11 reviews) - Users find the **limited features** of Ruddr somewhat restrictive, particularly regarding custom reports and specific reporting time ranges. (10 reviews) - Users find the **learning curve steep** for beginners, making initial setup and advanced features challenging to grasp. (9 reviews) - Users find the **limited customization options** in Ruddr's reports and dashboards restrictive for their project management needs. (7 reviews) - Users find **reporting challenging** due to limited customization and missing essential comparison features in Ruddr’s interface. (6 reviews) - Steep Learning Curve (6 reviews) - Users face **time tracking issues** due to the inability to copy previous rows and challenges in finding reports. (6 reviews) - Access Limitations (5 reviews) - Inadequate Reporting (4 reviews) ## Ruddr Professional Services Automation Reviews ### 1. Full-featured PSA With Simple Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Eric S. | Advisory CISO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Ruddr Professional Services Automation?** I love how full featured the product is while also maintaining a simple and intuitive interface. I'm able to be very flexible about how projects are created. For example, creating a project as time & material, flat-fee, or even monthly flat-fee with an hours budget are all possible. While the team is small, I expect Ruddr to scale with the business. Their customer service has always been very responsive and easy to reach. **What do you dislike about Ruddr Professional Services Automation?** There are two things that Ruddr could improve. 1. Integrations. There just aren't very many integrations available. For us, Quickbooks is the most important, but if we ever wanted to move from QB to a different accounting solution, it would be difficult due to the lack of other integrations. This is just an observation. For us, it's not even an annoyance at the moment. 2. Reselling products. It is possible to resell products (very common as a vCISO), but it is a bit wonky. We do it by creating new projects dedicated to the product being sold to the customer. It would be useful if this was a standalone feature with screens and reports specific to reselling. This is a feature that we measurably improve our workflow. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** We are a small cybersecurity and compliance consulting agency that started in 2022 completely bootstrapped. We needed a tool from day 1 that supported solid customer, project, time tracking, invoicing, and Quickbooks integrations. Ruddr fit the requirements perfectly. Their billing model makes so much sense for a small consulting organization, but I expect us to keep using it even as we grow larger. **Official Response from Rob Patten:** > Hi Eric and thank you for this review! On the integrations topic, we are definitely going to be adding many more integrations moving forward. In addition to the QBO integration we have an accounting integration with Xero and will be adding Netsuite and Sage Intacct as well. Plenty of other integrations will be added in the future as well. Regarding product reselling, currently we do have the ability to invoice those via our "Other Items to Bill" ledger on the Accounting tab of the Edit Project drawer. We will look to expand that functionality over time though! ### 2. Life changing **Rating:** 5.0/5.0 stars **Reviewed by:** Steve F. | Principal Consultant and Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Ruddr Professional Services Automation?** We are a tiny tiny little company... two people working part time. The fact that this enterprise class tool is available to us (for free, for now), is shocking. Especially in this world where you can't even have a glass of water on a plane without a fee. Ruddr does everything one would expect in the realm of time tracking, and can even invoice. We use Quickbooks for our accounting, and there's a bit of manual work to migrate the hours from Ruddr into Quickbooks - probably because I haven't figured out the integration quite yet - but it's NOTHING compared to the massive pain in the rubber parts it could be. Of note, the reporting is tight. Very very clean and detailed. Pretty much everything you'd need to track and report for clients. Also, how often do you get a product where, if you have a question, you can just chat with a developer in real time? The support is outstanding. I'm sure one day these guys will sell this product for a gazillion dollars, and they'll deserve to. I hope they buy a nice boat with the proceeds and never have to work again. Until then, I'm very very happy to have Ruddr. Thanks so much. **What do you dislike about Ruddr Professional Services Automation?** There's a rule about looking a gift horse in the mouth that I fully do not intend to violate here. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** Tracking time detail for client work is so much easier with Ruddr. **Official Response from Rob Patten:** > Thanks so much for this review Steve! We love to see a title of "Life changing"!! We'll continue making Ruddr better for you with our weekly releases. ### 3. Simple, Intuitive and User Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Ruddr Professional Services Automation?** The user experience has been executed very well. The app is intuitive to use. **What do you dislike about Ruddr Professional Services Automation?** Time tracking is so simple and easy with Ruddr. I've only used the tool for a few days and it doesn't feel like an admin task to track my time. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** My main use for Ruddr is tracking my billable hours for projects so and the platform has made that easy. **Official Response from Marina Pagliari:** > Thank you for sharing your feedback. It’s great to hear that Ruddr’s intuitive design has made your experience straightforward and enjoyable. We’re glad the platform has simplified tracking billable hours for your projects and continues to deliver a smooth user experience. ### 4. As good as it can be **Rating:** 5.0/5.0 stars **Reviewed by:** Ripan A. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Ruddr Professional Services Automation?** The UI is very responsive, looks minimal, and is feature rich as well. Shortcuts like "copy last week's row" etc makes work much easier we been using it as our daily tracker for an year and it's been amazing **What do you dislike about Ruddr Professional Services Automation?** The Ui Should offer some theming options **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** We can track bandwidth easily now, also we can manage time and resources easily which ultimately results in better cost management for the company **Official Response from Rob Patten:** > Thanks for this review, Ripan! We appreciate your feedback and we'll keep working to improve the UI for you over the months and years ahead! ### 5. Hugely exceeded expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Shaun L. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2024 **What do you like best about Ruddr Professional Services Automation?** I love the look and feel of the app. The thinking behind the functionality is very thorough... AND they have a roadmap of new functionality coming thick and fast which is really going to make Ruddr a game-changer. The support we have received through the trial, purchase, and onboarding has been second to none. They have gone way beyond expectations. In our situation, we migrated from another system... so Ruddr had a lot of work on their hands... but they managed brilliantly. This made implementation a breeze, which is great on top of an app that is already straightforward to use. Ruddr is always open, always being used, and at the centre of what we do as a consulting firm. **What do you dislike about Ruddr Professional Services Automation?** Ruddr is relatively new on the market and thus has some features that are still in the pipeline - if you need them. So, while using Ruddr, we are watching the new functions roll in every few weeks, which means any current gaps are being filled really quickly **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** Managing client projects for improved delivery - managing the budget, resource management, time management, invoicing, checking workload to find available time, and most importantly, financial projections using reports. **Official Response from Rob Patten:** > Hi Shaun! Thanks for this review!! We will keep working hard to add the features and integrations that our users need. A lot of work ahead and we appreciate your input! ### 6. Ruddr and their onboarding team (Jason!) are incredible **Rating:** 5.0/5.0 stars **Reviewed by:** Adam H. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Ruddr Professional Services Automation?** Probably the single greatest investment we will make into our Company this year! A platform to help us become the market leader we strive to become. **What do you dislike about Ruddr Professional Services Automation?** There is definitely a steep learning curve to using the platform and it requires the commitment to get it right. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** We are focusing in on profitability, efficiency, and streamlining operations for our professional services organization. **Official Response from Marina Pagliari:** > Thanks for sharing your experience, Adam. It’s great to hear that Ruddr has been such a valuable investment for your organization and is supporting your goals around profitability and efficiency. ### 7. Good option to keep your work organized and up to date **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Ruddr Professional Services Automation?** What I like most about the software is the ease with which you can record your time, manage your projects and see the status of each one. As a user I mainly use it to record the hours worked on projects, this function is excellent and relatively easy to do. Integrating it with the projects is comfortable and simple since you can create them and add functions according to your needs and I like that a lot. **What do you dislike about Ruddr Professional Services Automation?** What I like least about Ruddr is that it is not the most intuitive tool that exists and the fact that I can't access it on my mobile phone because it doesn't have a responsive design that allows me to do so. Some things are “hidden” in the menu and in sections where I would not expect these functions to be. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** The main problem that Ruddr solves in my work is the time and task management of the different projects we work on. It benefits us a lot because we have everything unified in one place and so not only us as users but also our project manager and other administrative positions have the control and the constancy of what each of us is spending our time on. **Official Response from Rob Patten:** > Thank you for your feedback! We are going to be improving our mobile apps and adding new functionality. Then, we will look at ways to make our web app more responsive as well. We can definitely make improvements there! ### 8. Through **Rating:** 4.5/5.0 stars **Reviewed by:** Adrienne U. | Project Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Ruddr Professional Services Automation?** Easy to add members. Easy to track time. Excellent customer support. **What do you dislike about Ruddr Professional Services Automation?** I would like to have an option to see weekly burn within a project. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** Project budget tracking. Expense tracking. **Official Response from Marina Pagliari:** > Thanks for your review, Adrienne. It’s great to hear that Ruddr’s time tracking and member management features have been straightforward for your team to use and that our support team has been helpful. Your note about viewing weekly burn within projects is a useful suggestion, and we appreciate you sharing it along with your experience managing budgets and expenses through Ruddr. ### 9. Easy PMO monitoring of projects **Rating:** 4.5/5.0 stars **Reviewed by:** Myles V. | Head of Project Management Office, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Ruddr Professional Services Automation?** The system is intuitive and easy to use. Lots of flexibility as well as extensive reporting options. We've had fantastic support and guidance in onboarding and beginnning our Ruddr journey from the Ruddr team. Looking forward to the new functionality on the roadmap which will further enhance a great offering. **What do you dislike about Ruddr Professional Services Automation?** At this stage I am missing the ability to customise reports. There is a workaround via Excel but look forward to being able to develop custom reports in Ruddr **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** Ability to see status of multiple projects (in excess of 175 currently), including time, budget and resource management **Official Response from Rob Patten:** > Thanks for this review, Myles! We definitely plan to add both custom fields and custom reports in the future. Stay tuned! ### 10. Game.Changer. **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah C. | Chief People Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Ruddr Professional Services Automation?** Ruddr has optimized our business, start to finish. **What do you dislike about Ruddr Professional Services Automation?** Nothing, it was easy to adopt, and the team was incredible onboarding our specific company and use cases. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** Resource allocation, operations costs, profitability, utalization rates. **Official Response from Marina Pagliari:** > Thanks for your review, Hannah. It’s great to hear that Ruddr has optimized your operations from start to finish and that onboarding was such a positive experience for your team. We’re glad the platform is helping you manage resource allocation, profitability, and utilization with greater clarity and control. ### 11. Very useful and productive. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2025 **What do you like best about Ruddr Professional Services Automation?** I use to forget about submitting my timesheet, but ever since using Ruddr, it's timely email reminder keeps me on track to submit on time. **What do you dislike about Ruddr Professional Services Automation?** Nothing much to say here. Probably no black theme to switch to. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** Ruddr is being used in my company to keep track of the employees ongoing projects, timimgs, timesheet tracking and a lot of other areas too. **Official Response from Marina Pagliari:** > Thank you for your review. It’s great to hear that Ruddr’s timesheet reminders have helped streamline your submissions and keep your projects on track. We appreciate you mentioning how the platform supports time and project tracking across your team — it’s good to know it’s proving useful in your day-to-day operations. ### 12. Long awaited for Simplified PSA Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Cheryl B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2024 **What do you like best about Ruddr Professional Services Automation?** Ruddr is a easy to use, but yet complex tracking for professional services organizaitons. Most tools are costly even when your company is small. My favorite part of Ruddr is it's flexible pricing model that allows us as a small company to have a solid, first-class tool that we can grow into as we grow! I also like that it was built by people who have run a professional services organizaiton so they truly understand the metrics and ares of difficulty in managing a services organization. **What do you dislike about Ruddr Professional Services Automation?** I would like to have the ability to add some custom fields so hoping some day this will be possible since their roadmap seems agressive and proactive. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** The biggest problem Ruddr solves for us it the ability to "turn off" people when not billing. With a smaller organization, PSA tools can be cost prohibative or just lack features and capabilities. With Ruddr, we can have the best of both worlds. **Official Response from Rob Patten:** > Thanks for this review Cheryl! Ensuring that Ruddr is intuitive and simple to use has been at the top of our list since day one. Regarding the custom fields topic, that is in our backlog and we look forward to building that one! ### 13. IT Consultancy using Ruddr to track project time, cost and revenue **Rating:** 5.0/5.0 stars **Reviewed by:** Tony S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Ruddr Professional Services Automation?** I would start with the overall customer service provided, from the initial sales dicussions with Matt who took time to understand our requirements and helped us to make an informed decision to choose Ruddr. We were then introduced to Jason who took us through a very clear and structured onboarding process and was a reassuring and knowledgable prescence throughout. Jason continued to provide excellent ongoing support throughout our implementation. The features of the platform itself is very user friendly with the simplicity of the product being it's stongest asset. We also find the speed of load times is great and the reports are generated quickly. There is a wide variety of useful metrics available which enables Agenor to analyse project perfomance effectively. **What do you dislike about Ruddr Professional Services Automation?** The one feature that would enhance the tool is if it tracked time in days as well as hours as this is the model in which Agenor operate. Jason has assured us that this is part of their development roadmap. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** Cost of PSA: Ruddr is an exceptionally cost effective tool compared to other platforms we have used and reviewed: Centralising Time Tracking: Extremely user friendly and simple to use Expenses: Easy for users to upload receipts and reports. Central admin team able to manage specific expense categories effectively Project Analysis: Easy to set up and configure projects, assign resources and get a clear overview of project revenue, cost, profit and budget management Client Invoicing: Templates and invoice customisation options are great. The automated billing process is very straight forward with invoices being generated seamlessly **Official Response from Rob Patten:** > Tony, thanks for this review! We love working with the Agenor team and look forward to further improving Ruddr for you in the future. ### 14. Incredible onboarding experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Ruddr Professional Services Automation?** The onboarding process was very helpful and hands on. The Ruddr team was attentive and felt like an extension of our team. I looked forward to our calls to dig in and learn more about the tool. **What do you dislike about Ruddr Professional Services Automation?** Ruddr is constantly taking feedback and making improvements, but at this moment our team has been wishing for the ability to copy previous day's rows in the daily time tracking timer view rather than having to create new rows when starting a timer each day. It would also be great to have a list of or more visibility on what reports each user role is able to view. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** Ruddr is helping us eliminate the need for multiple tools and spreadsheets but being able to do more in one place. It is very userfriendly for our team. **Official Response from Rob Patten:** > Thanks so much for this review and we are thrilled that you had an enjoyable onboarding experience! Regarding the ability to easily create time entries, here is something that may help. In the workspace settings, you (or a Workspace Admin) can turn on the "Allow time entries to be copied from the previous week" setting. Then, on the week view of the time screen you will be able to either 1) copy the previous week's projects to the new week (with no time entries filled in); or 2) copy the previous week's projects and time entries to the new week. Give it a shot! ### 15. Ruddr - User friendly and seamless conversion **Rating:** 5.0/5.0 stars **Reviewed by:** Stacie C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Ruddr Professional Services Automation?** Ruddr was everything they said it was in our demo and more. Seamless integration with QBO, and Expensify, the onboarding process was amazing, Jason was extremely helpful and always there with the answer! Our conversion was so easy and done within a day or less, setting up the clients and projects was the best way to learn the system with Jason right there to answer any questions. I find myself working in Ruddr daily and finding more things that it can help us with than we originally planned. Shortly after implementation we decided to add our independent contractors because it was so easy to use and a more accurate way to capture their time. Invoicing in Ruddr is amazing and we have quickly switched our process over from QBO invoices to Ruddr. **What do you dislike about Ruddr Professional Services Automation?** I have not found it yet all of my questions are resolved quickly by Jason! **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** managing client contracts dollars and resource allocaton. **Official Response from Rob Patten:** > Thanks so much for this review Stacie! We love hearing that your onboarding with Jason went well! He knocks it out of the park every time! ### 16. Good Ruddr Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mark Kenneth Q. | Campaign Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Ruddr Professional Services Automation?** Tracking Time and using it to see how productive I can be **What do you dislike about Ruddr Professional Services Automation?** It's not all that self-intuitive to use, could use more instructions and ease **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** It's helping me see how productive I am **Official Response from Marina Pagliari:** > Mark, it’s great to hear that Ruddr’s time tracking is helping you measure your productivity effectively. If you’d like, our step-by-step guides at help.ruddr.io offer helpful tips for navigating the platform, and our support team is always available to assist. Thanks for sharing your thoughts. ### 17. A great platform for time entry and project management. **Rating:** 5.0/5.0 stars **Reviewed by:** Matt C. | Project Manager/Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Ruddr Professional Services Automation?** It's fairly intuitive and allows all data to be reviewed in the format required at the time. **What do you dislike about Ruddr Professional Services Automation?** I'm used to keeping track of my time based on the project number. Unfortunately Ruddr does not seem to allow project number search while adding to the timesheet. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** Ruddr offers a better system of planning resources and tracking time within individual projects. **Official Response from Marina Pagliari:** > Thanks for taking the time to share your experience. It’s good to hear that Ruddr’s layout and data review options make time entry and project tracking straightforward for your team. ### 18. Great foundation for a new consulting team **Rating:** 5.0/5.0 stars **Reviewed by:** Rifle H. | Mentor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Ruddr Professional Services Automation?** Ruddr matches the way we think about tracking hours and projects **What do you dislike about Ruddr Professional Services Automation?** Not a dislike per se, but it's massive potential for customization can be a lot to take in at first **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** Ruddr helps us budget and track time for a distrubted team of employees and outside contractors **Official Response from Rob Patten:** > We appreciate your review, Rifle! We will continue to look for ways to make Ruddr simpler and more intuitive. ### 19. Useful tool for resource allocation and management **Rating:** 5.0/5.0 stars **Reviewed by:** James C. | Business Systems Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Ruddr Professional Services Automation?** Easy to use for entering timesheet information and checking metrics related to project utilization and billable hours. **What do you dislike about Ruddr Professional Services Automation?** my use of Ruddr has been limited to timesheet entries so haven't found anything I disliked so far. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** It allows the upper/senior management team to assess resource allocation and project cost management in terms of billable hours when employees are entering their timesheets. **Official Response from Rob Patten:** > Thanks for this review James! We appreciate you!! ### 20. Great experience from the onboarding team at Ruddr. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Ruddr Professional Services Automation?** The 1-1 contact with a Ruddr support professional. This has changed the way we use Ruddr. **What do you dislike about Ruddr Professional Services Automation?** Inclusion of limited onboarding as standard. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** Resource scheduling, forecasting and budget management. **Official Response from Marina Pagliari:** > Thanks for your review. It’s good to hear that the 1-1 onboarding support made a meaningful difference in how your team uses Ruddr day to day. We appreciate your comment about including limited onboarding as standard — feedback like this helps us understand how to make the experience even more consistent. ### 21. Client care exceeds my expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Ruddr Professional Services Automation?** I like that my customer success manager- Jason Barrett went above and beyond to solve my problems and always has an answer and solution to my issues. **What do you dislike about Ruddr Professional Services Automation?** I wish the tasks page would show % completed per task, and clearly indicate the amount of hours completed. I guess this can be seen with a report, but would be nice if the Tasks page had metrics I'm used to seeing with my old system. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** I like that there's a nice graph to show my project's progress. **Official Response from Rob Patten:** > Thank you for this review! Jason does an incredible job and we really appreciate you recognizing him in your comments! We will take a look at the tasks list and see if we can make some improvements there over time. ### 22. Professional Service Platform Perfection **Rating:** 5.0/5.0 stars **Reviewed by:** Brad F. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Ruddr Professional Services Automation?** Fit for purpose professional services time tracking and billing platform. Super intuitive but highly flexible and fully functional. We transition from a custom built platform and Rudder was able performed 99% of our old systems capabilities right out of the box. The number 1 best part of Rider is their customer service, responsiveness and besides that, they are just good people. **What do you dislike about Ruddr Professional Services Automation?** So far, nothing that I dislike. There are features that would be nice to have, but these features such as an android app are coming soon. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** In our old system, project status reporting required hours of work. This taxed the project managers such that they often were reactive on Costs verses being proactive. The visibility was just not easily available to quickly manage projects and teams. Ruddr solved this for us. Also, with it's integration with QuickBooks online, we will send invoicing and receive payment sooner and we will be able to manage poor paying clients better. We also will save account fees and have more confidence in our financial data with Ruddr. **Official Response from Rob Patten:** > Thanks so much for this review, Brad! We appreciate your comments and love hearing that you find Ruddr to be intuitive, flexible, and functional. We'll keep working to improve Ruddr for your team! ### 23. Saves Us Time and Money **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Ruddr Professional Services Automation?** First, the team is great. Always available to help and receptive to new ideas or use cases. Second, Ruddr is easy to set up and use. The training resources for staff are great and saved me a lot of time during implementation. We looked at many time keeping options and no others had a good interface, captured the right amout of data, supported allocations for future projects, and simplified invoicing. Monthly invoices take 20% of the time to complete, look nicer than ever, are syned with QBO, and are out the door at least a week earlier than before. All around, our staff are happier, we have better insights, and we're getting paid faster. **What do you dislike about Ruddr Professional Services Automation?** We look forward to the integration with Rippling/SSO and more report options or a report builder. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** Our professional services firm has up to 40 active contracts each month - time and materials or fixed fee - each with different rates and invoicing requirements. Ruddr makes it simple for staff to capture their time and activities, efficient for managers to review and approve entries, and simple for us to send timely and accurate invoices to clients. The allocations module allows our project leaders to project profits and adjust staffing earlier, and the reports give our managers more insights beyond just hours worked. We're continuing to grow into all of the functions of Ruddr and are happy the team is receptive to our suggestions and questions. **Official Response from Rob Patten:** > Thanks much for this review! We have recently rolled out SSO in the event that you want to check that out. Our integration with Rippling is in development. We'll keep making Ruddr better and better for you! ### 24. Great product with even greater customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Rob S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Ruddr Professional Services Automation?** Ruddr is a feature rich Professional Services Platform that seems to just get better! Their support team was invaluable in assisting us in migrating from our previous time tracking tool. They took time to understand our business needs and demonstrate the value that their platform provides. The platform's ease of use helped to expedite the onboarding of our team and we haven't looked back. **What do you dislike about Ruddr Professional Services Automation?** Our biggest challenge with Ruddr is that it does not currently display task budgets for Fixed Fee projects on the project dashboard. I'm told, however, that this feature is on the product roadmap. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** Ruddr's robust feature set not only enables us to replace our time tracking application with a platform that meets our current needs, but their continuous enhancements, enables our organization to take advantage of features that will become necessary to us as our organization continues to grow. **Official Response from Rob Patten:** > Thanks for this review Rob! We appreciate your partnership and look forward to enhancing Ruddr for you in the future. ### 25. Extremely Responsive Team - for products that enhance our ability to make data-informed decisions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Ruddr Professional Services Automation?** -Team is extremely responsive, patient, listens thoughtfully to requests, truly cares about our needs, and seeks to support our success. They are friendly and great to work with. We are grateful for their partnership! -Enhanced, more timely visibility into our budget tracking is supporting our data-informed decision making in ways not possible before. The insight provided by Ruddr allows us to better calibrate our real time expenditures against our scoped engagements to help us stay within our budgets. -We have greater company-wide visibility in terms of workload capacity and billable targets. -Functionality continues to evolve, in many cases meeting needs that we have expressed as desirable to better support our business. **What do you dislike about Ruddr Professional Services Automation?** -There are a few elements that have been cumbersome in terms of staff time for our small company, HOWEVER, as we raise these issues, Ruddr is rolling out systems and processes to make these elements easier to use and less cumbersome, so over time these are becoming fewer and less impactful to our implementation. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** -We didn't previously have real-time, detailed insight into how much we were actually spending down towards each budget subsection. Having Ruddr has made it easier to identify where we need to recalibrate, and to proactively manage to prevent us from going over budget. -We have more detailed insight into how much workload capacity we have at a given time, which is helping support our business development strategy. **Official Response from Rob Patten:** > Thanks so much for this review. We are likewise grateful for our partnership with your company. We are excited about the future and ensuring that Ruddr evolves to meet your needs! ### 26. Design Agency using Ruddr as main PSA **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Design | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Ruddr Professional Services Automation?** Ruddr's interface is sleek and user friendly. We recently onboarded to the tool last month, and implementation has been very easy! Ruddr has a very detailed library of help articles and tutorials which have been invaluable. Unlike other PSAs I've used, the Onboarding and views are intuitive and easily understandable. It has very robust capabilities, but does a great job of prioritizing their placements so that those team members who don't use the tool for much more than time tracking aren't overwhelmed with features they don't need. **What do you dislike about Ruddr Professional Services Automation?** The things we dislike are mostly nit and what we love is Rob and the team act as true partners by listening to our needs and offering open visibility into their enhancement roadmap. We feel heard by them and are confident that anything we think may need adjusting will be addressed actionably by the Ruddr team. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** Until recently, we used Harvest and Forceast for Time tracking and Resource Management needs. They are great tools, but we were missing the Cost Management and Invoicing/Budgeting tools a true PSA offers. Ruddr handles it all for us now! **Official Response from Rob Patten:** > Thanks so much for this review! We promise to continue to work hard and make Ruddr better for your team!! ### 27. Great Product and Working Experience With the Ruddr team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2024 **What do you like best about Ruddr Professional Services Automation?** The product itself has a lot of great features and functionality and the onboarding process onto the platform itself was straightforward. I really enjoy the fact that the Ruddr team takes input/feedback from our team and puts that back into their future development and releases, so we regularly see value add improvements being released. **What do you dislike about Ruddr Professional Services Automation?** N/A Nothing specific that I would call out for this **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** Having time tracking, resource management, allocations, invoicing all in one platform makes running our company more efficient. **Official Response from Rob Patten:** > We really appreciate this review! We love our customers!! ### 28. Ruddr is a sensational tool for project and time management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2024 **What do you like best about Ruddr Professional Services Automation?** The one thing I love about ruddr is its simplicity. **What do you dislike about Ruddr Professional Services Automation?** Maybe making the UI a little bit more cute will help selling more. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** The time management of our company **Official Response from Rob Patten:** > Thanks for your review! We are glad that you are enjoying the simplicity of Ruddr. We will continue to add functionality and integrations while keeping the experience as simple as possible. ### 29. Ruddr is user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Ruddr Professional Services Automation?** Can easily fill the timesheets and track the hours. **What do you dislike about Ruddr Professional Services Automation?** Eveything is good. didn't face any obstacles or issues. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** Able to track the project I was assigned and status of the projects easily. **Official Response from Rob Patten:** > Thanks so much for this review! We are glad that you find Ruddr to be user friendly. We will continue to improve and simplify the user experience of Ruddr in the future. ### 30. User Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Ruddr Professional Services Automation?** Easy to navigate & can track the time entries easily. **What do you dislike about Ruddr Professional Services Automation?** Nothing to say. everything is good based on my experience. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** We are using it for the Time Entries and Tracking of projects. **Official Response from Rob Patten:** > We appreciate your review of Ruddr! ### 31. Have already recommended Ruddr to others **Rating:** 5.0/5.0 stars **Reviewed by:** Pip G. | Steering Committee Member, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Ruddr Professional Services Automation?** Simplicity and dashboards. Great on-boarding by the Ruddr team. **What do you dislike about Ruddr Professional Services Automation?** Nothing really, I am sure we'll find additionally functionality as we go **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** Team capacity, project profitability **Official Response from Rob Patten:** > Thanks for this review Pip! We love working with your team! ### 32. Seamless User Experience and Great Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Ruddr Professional Services Automation?** The User Interface of Ruddr is great - simple and intuitive enough to use that our team required little to no training in order to start using the system to track time, log expenses, allocate resources to projects, and create and send invoices. However, the best part about Ruddr is their team. The customer service throughout the implementation was top notch. Their team checked in regularly without appearing aggressive, walked our team through the features, and was quick to respond each time we had an inquiry about a feature or when we were looking for guidance on the best practices when setting up or using the system. Highly recommend. **What do you dislike about Ruddr Professional Services Automation?** Cannot think of any. There were some features that we were looking for (such as the mobile app) that are not currently available, but it's in the works and our team looks forward to its launch. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** One of the main problems that Ruddr solved for us is automating our resource allocation process. Previously, we've been doing this offline in an Excel spreadsheet, but as our organization looks to scale, this will no longer be a feasible option. With Ruddr, we are able to easily and efficiently forecast our staffing for projects. It helps too that it's in the same system that we use to track time and expenses. **Official Response from Rob Patten:** > Thanks so much for this review! The mobile apps for both iOS and Android should now be in the respective app stores. We appreciate your partnership! ### 33. Fantastic Solution - highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** David T. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2023 **What do you like best about Ruddr Professional Services Automation?** The entire experience was outstanding. From demo and vendor selection to data migration, implementation and post launch support, the Ruddr team has done an examplary job. Ruddr was designed by PS Professionals and it shows. The UI is easy to follow and during the evaluation process, the Ruddr team continuously talked about the UI being one of their most important features as they rollout additional functionality. Flexible but strong security permissions for various roles was important to us and it works really well. Multi-Level time approvals also is a nice feature as you can have multiple roles receive time approvals. Some of the reports are dynamic in that you can click on a number and it allows you to drill through and even update the data, like a time entry that was entered incorrectly. Again, it goes back to the strong UI! Pricing - only being charged for licenses for those users that enter time only. Admin and management who only approve time and run reports are not charged a license. **What do you dislike about Ruddr Professional Services Automation?** There are a few features that are lacking, but Ruddr is very clear about their future roadmap. Custom Reporting & Report Repository is probably the biggest feature that is missing. While the prewritten reports are good and well designed, sometimes you have to run multiple reports to obtain the data you want. i.e. Starting budget, burned hours, future forecasted hours to obtain your net budget remaining is not in a single report. However, custom reporting is on the roadmap for later this year. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** Our old system was cumbersome and lacked so many features that it was extremely time consuming for time entry and approvals. Our team saves time in both entry and approvals with Ruddr. **Official Response from Rob Patten:** > Hi David, thanks for your review and feedback! We are looking forward to getting custom reports built in the future. ### 34. Very promising software for managing professional services **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Ruddr Professional Services Automation?** Ruddr is one of the few pieces of software we looked at that allows you to view scheduling form an individual employee perspective, and from a project perspective. Other software seems to force you into one or the other. Over all, Ruddr covers all the basics of what we're trying to do, without a lot of nonsense that we don't use (but still would have to pay for). On top of that, the pricing model is very reasonable and the Ruddr team is very responsive to emails and feedback. The software is early stage, but I expect it to keep getting better with this team. **What do you dislike about Ruddr Professional Services Automation?** Right now our biggest issues are around how manual the data entry is. Everything seems to take a lot of time to set up. If you get behind on time entries there's no bulk entry option, you're just stuck clicking through each and adding time one by one. Projects don't convert to "in progress" when the start date is reached. Projects also don't auto close (or prompt you for to close) when the project end date is reached. Its not the end of the world, but anyone who has run a business knows that getting people to consistently do new manual processes is a challenge. Our other pain point is integration with Xero. It would be nice to have revenue recognition come from our actual accounting system. That feature is on the backlog though, so it should be resolved soon. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** Having a single location to view the schedule is something we struggled with for a long time. There's only so much excel sheets can do. Its also very useful to have easily accessible financial statistics about our profit margins. Most people are able to run through the process of finding those numbers, but having them available in a few clicks is extremely helpful. **Official Response from Rob Patten:** > Thanks for your review! We are currently working on an integration with Xero and we hope to launch that within a few weeks. We look forward to getting your feedback on that integration. ### 35. Customer Satisfaction **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Ruddr Professional Services Automation?** The time entry and reporting in Ruddr are great but it is their customer service that is truely excellent. We found that the team was very supportive and really tried to help make our conversion from our old program to Ruddr as seamless as possible. **What do you dislike about Ruddr Professional Services Automation?** The review of invoices and timesheets together and seeing what is being sent to the client has quite a few steps, especially with multiple jobs being invoiced. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** Overall reporting **Official Response from Rob Patten:** > Hi there and thank you for this review! We prioritize customer service in everything that we do and I am thrilled that your experience has been exceptional. We will continue working to improve efficiency and reduce manual steps related to time tracking and invoicing. ### 36. Fantastic PSA solution delivered by world-class deployment team. **Rating:** 5.0/5.0 stars **Reviewed by:** Robert S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2023 **What do you like best about Ruddr Professional Services Automation?** Ruddr has allowed financial transparency across our firm fixed projects to help us understand and manage project, client, and employee P&L. **What do you dislike about Ruddr Professional Services Automation?** There are not many downsides and most wishes we had for the solution have been shared with development team for implementation. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** We are able to have financial transparency across all our client engagements. This helps us better understand how we need to bid and manage future work. **Official Response from Rob Patten:** > Thanks for this feedback Robert! Keep your product ideas coming our way!! ### 37. The Best PSA Application I've Ever Used! **Rating:** 5.0/5.0 stars **Reviewed by:** Sherri C. | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Ruddr Professional Services Automation?** Ruddr is incredibly intuitive. The UI design stands head and shoulders above any other PSA system we've used. The training was a breeze thanks to the Ruddr-produced training video recorded from our configured instance. Using Ruddr cut our PSA platform costs by more than 70% per seat while offering a stellar set of constantly improved functionalities. We are a consulting services firm, and we were able to migrate 16 months of timekeeping data from our old system into Ruddr and got the entire platform up and running in just over a month. We implemented Ruddr in three waves, starting with just under 50 users and growing to over 150 within the first three months. We are now expanding our use of Ruddr to include allocations to support sales forecasting and the revenue and accounting features to help keep everything aligned with our financial system of record. Ruddr's client support is outstanding in every way. Our questions were answered same day, and they offered us full support during our implementation and migration efforts. We still get same-day service on almost every inquiry. I wish all platform vendors could operate more like Ruddr. If I could grade Ruddr and their entire team, I would give them an A+++. **What do you dislike about Ruddr Professional Services Automation?** Not being able to make bulk edits/moves. Auditing and updating timekeeping entries are currently done one at a time, rather than being able to move multiple hours and users around when fixing incorrect entries. However, with all the other functionality Ruddr gives us, it's still leagues better than what we were using previously. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** The most significant issue Ruddr solved for us is we have a proper understanding of the margin of our services, a straightforward way to resource for new consulting projects, and an easy way for our employees to enter their hours to support client invoicing. **Official Response from Rob Patten:** > Thanks for this review Sherri! We will continue to work hard to make Ruddr better for your team. We definitely plan to add the bulk actions that you mention. That will help streamline some operations for sure! ### 38. A very user-friendly PSA tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Ruddr Professional Services Automation?** Ruddr is very intuitive. Implementation was easy and customer support is best in class. **What do you dislike about Ruddr Professional Services Automation?** I haven't come across a downside to the tool yet. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** Time and expense tracking, budget management, invoicing, and reporting. One tool has eliminated our manual process involving multiple Excel spreadsheets to produce the date we need. **Official Response from Rob Patten:** > Thanks so much for your review! We love that you find Ruddr intuitive and we'll continue to prioritize customer support across our company. ### 39. Exceptional Implementation Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Ruddr Professional Services Automation?** The Ruddr platform has a very intuitive interface. We recently migrated to Ruddr from another tool and just 2 weeks in we are seeing higher adoption of the tool. The reporting features and filters available have proven to be very useful and give us better visibility into utilization and financials. **What do you dislike about Ruddr Professional Services Automation?** There is nothing I can comment at the moment about a dislike at all! It would be helpful to be able to see the billing rate in the time detail report within the platform. That said it's not a deal-breaker as you can easily download this view to see the billing rate. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** Better user adoption and a much better ROI. Their cost for the platform is much less than the tool we were using. Users can navigate the tool much quicker and have found time savings in running budget reports and managers running utilization reports. **Official Response from Rob Patten:** > Thank you for this review! We will continue to work on our User Experience in order to simplify and streamline user adoption. ### 40. Great customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Naveen R. | Vice President Global Strategy & Transformation, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Ruddr Professional Services Automation?** Competitive pricing. Great service and support from Jason Barrett. The team responds to all questions in days, if not hours. I personally like how the tool is evolving and the features that they planned to release are impressive. **What do you dislike about Ruddr Professional Services Automation?** I haven't seen any downsides of the tool. Any wishlist that is brought forward is usually in corporated as a feature. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** Ruddr helps us gain a 360 view of the organization health by providing metrics like - Billable Utilization, Bench resources. Features like Timesheet automation and email approvals to clients have been greatly valuable. **Official Response from Rob Patten:** > Thank you for this feedback Naveen! We appreciate you and your team and look forward to continuing to improve Ruddr together. ### 41. Using Ruddle **Rating:** 4.0/5.0 stars **Reviewed by:** Hanna K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Ruddr Professional Services Automation?** Ruddle is easy to use, provides analytics of the time spent in the context of tasks and projects. With this application, it is easy to keep track of the time spent and make adjustments if necessary. There is also the functionality of booking time for projects for the future. Information is very conveniently visualized and structured for the organization. **What do you dislike about Ruddr Professional Services Automation?** I love everything about this service. The points for improvement, perhaps, are the design (this is subjective, it can always be better) and the possibility of a "designer" - changing the location, turning on / off some categories for a specific account, for ease of use. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** Ruddr solves the problem of time charging. It is very convenient to use the application, and not keep notes in a notebook. You can turn on the timer function and not keep track of how much time is spent on which task. This allows you to concentrate on work and not worry that time tracking will be missed. **Official Response from Rob Patten:** > Thanks so much for this review of Ruddr! We will continue to make improvement to the User Experience such that Ruddr can be more intuitive as well as functional. ### 42. Simplicity, organization and huge time savings **Rating:** 5.0/5.0 stars **Reviewed by:** Don D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about Ruddr Professional Services Automation?** 4Tier develops software applications for our parent organization as well as to market commercially. We have used Ruddr to organize each area where we build software and track our time against each. We can separate support from development efforts and accurately track each. Ruddr's extensive reports allowed me to quickly and simply build reporting for month-end close activities and reduced my efforts to 10-20% of what they used to be before using Ruddr! **What do you dislike about Ruddr Professional Services Automation?** This question is a hard one! Ruddr has so many great features and very few disadvantages! We have experienced the most challenges when creating custom holiday schedules. We could make the needed schedules, but the process wasn't as intuitive as we had hoped. However, Ruddr help was great in helping us find the path to creating custom holidays and including them in our schedule. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** Accurate small team time tracking across a significant number of internal and external projects. **Official Response from Rob Patten:** > Thanks so much for this review Don! We will take a look at the holiday schedule functionality and see if we can make that a bit easier. Thanks for this feedback! ### 43. Ruddr is great! **Rating:** 4.0/5.0 stars **Reviewed by:** Fernanda L. | Media Services Senior associate, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2022 **What do you like best about Ruddr Professional Services Automation?** I love the time tracking option that connects to your desktop, helps me be detailed about specific minutes and what im doing. I also think its easy to request time off **What do you dislike about Ruddr Professional Services Automation?** I think the platform can be a little confusing from a user standpoint. People need to search how to use the app in order to understand it and i would like it if it was somehow more intuitive **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** Ruddr helps me with time tracking and making sure my times are actually reflective of the work ive done and the hours i spent on it. I also appreciate the desktop mac app so i dont have to keep clicking online **Official Response from Rob Patten:** > Thanks for this review Fernanda! We agree that Ruddr needs to be a bit more intuitive in places. We will continually work to make incremental improvements to Ruddr's user experience. ### 44. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jana Beth W. | Operations Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Ruddr Professional Services Automation?** Ruddr is easy to use and they are always making improvements. Project setup is simple- cloning previous projects makes it quick, logging time is straight forward, adding new members is quick and easy. The report library is extensive. The invoicing feature has changed my life! **What do you dislike about Ruddr Professional Services Automation?** So far nothing- there are still so many features that I haven't even tried in the 2 years that we have been using Ruddr. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** A main concern for us has been unsubmitted timesheets and time submitted without a rate (or the incorrect rate) with Ruddr it's pretty much impossible for this to happen. **Official Response from Rob Patten:** > Thanks so much for this review Jana Beth. We are thrilled to hear that your onboarding was seamless and efficient. We will continue to work hard to bring additional features to your team. ### 45. Flexible, Robust, Great UX, and delivered with excellent partnership - A game changer all around! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Ruddr Professional Services Automation?** Ruddr offers a solution that far exceeds their competitors with an intutive user experience that is not complicated by excessive settings and yet still delivers all the flexiblity you need to match the setup to your business needs. We have multiple billing models and exception after exception and still Ruddr was able to cover all of our use cases. We are delighted to find something that fits our needs and is easy to use. Additionally, the team at Ruddr is patient, friendly, knowledgable and responsive. Highly recommend! **What do you dislike about Ruddr Professional Services Automation?** I really can't think of a downside with the platform. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** Made job costing clear and accessible to all business leaders and unified the billing the process across multiple departments and saved tons of hours at the end of month billing. **Official Response from Rob Patten:** > Thanks so much for this review! We will continue to work hard to deliver the features you need within Ruddr. ### 46. A quantum leap for management of our professional services **Rating:** 5.0/5.0 stars **Reviewed by:** Michael B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2023 **What do you like best about Ruddr Professional Services Automation?** Very Easy to use Exceptionalal Graphical User Interface Incredible Ability to Manage People and Services with Granular Visibility to Resourcing, P&L and Reporting **What do you dislike about Ruddr Professional Services Automation?** There is very little that we dislike about Ruddr. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** We were attempting to manage our professional services and related project profitability in Quickbooks with poor results. This is a quantum leap forward for us. **Official Response from Rob Patten:** > Thanks for this review Michael! We are going to continue to work hard to make Ruddr better for you every day. We want to be a small part of your team's success story. ### 47. New platform that is very easy to use, navigate and report from **Rating:** 4.5/5.0 stars **Reviewed by:** Doris S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Ruddr Professional Services Automation?** I like the ease of use. The side toolbar has everything at my fingertips in one view, which is then easy to direct others using the tool as to where to find reports and other functions. **What do you dislike about Ruddr Professional Services Automation?** I haven't found many, but I have only been using Ruddr since May 2022. I would love a summary report of the project, task, role and possibly member so i don't have to combine multiple reports to get what I need for reporting **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** Ruddr is very efficient and easy to use for time tracking as well as explaining the steps to employees. The reports available are amazing when creating invoicing for corporate **Official Response from Rob Patten:** > Thank you for this review! We will be adding new reports to Ruddr throughout the next year. Also, we will eventually offer custom reporting where you'll be able to create just about any type of report you'd like. ### 48. Customer Satisfaction, Reliability & Consistency are Ruddr's strengths **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Ruddr Professional Services Automation?** Ruddr is very simple and intuitive. The features are helpful for smooth project management and to streamline processes. Most of the steps on Ruddr are just one click for the end user. The experience with Ruddr has been good. **What do you dislike about Ruddr Professional Services Automation?** Nothing much. Awaiting new features, such as SSO, Import option available for the workspace administrator, custom fields etc., the tool can be fully leveraged. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** The features are intuitive, with simple and easy steps. The automatic reminders and easy steps have helped streamline timesheet submission and approvals processes. **Official Response from Rob Patten:** > Thanks so much for this review! We are working hard to add new features to Ruddr regularly. ### 49. A convenient and intuitive way to report on the time used **Rating:** 5.0/5.0 stars **Reviewed by:** Павло . | Аудитор, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Ruddr Professional Services Automation?** User-friendly design, it's built in a way it's easy to navigate and find the section you need. There are no redundant elements and long paths to access the necessary functionality **What do you dislike about Ruddr Professional Services Automation?** You can get a little lost on the first day of using it. In case you are going to use it for time charging, a lot of other functionality can distract and lead you astray. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** Ruddr lets me charge time in an easy way, does let me track time used for each task and doesn't require me to describe every 15 minutes of my work. **Official Response from Rob Patten:** > Hi, we really appreciate your review of Ruddr! We will be adding new training videos in the future which should help with the initial onboarding. You can check out our existing videos here: https://www.youtube.com/@Ruddr/videos ### 50. Streamline business financials and improve workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Ruddr Professional Services Automation?** Ability to easily view all costs associated with projects within my business unit and track profitability. **What do you dislike about Ruddr Professional Services Automation?** An additional financial review or trigger to manager for approval would be valuable before job marked completed and ready to bill. **What problems is Ruddr Professional Services Automation solving and how is that benefiting you?** P&L, time tracking and financial consolidation within single platform. **Official Response from Rob Patten:** > Thanks for your review of Ruddr! ## Ruddr Professional Services Automation Discussions - [What is Ruddr used for?](https://www.g2.com/discussions/what-is-ruddr-used-for) - 1 comment - [View Ruddr Professional Services Automation pricing details and edition comparison](https://www.g2.com/products/ruddr-professional-services-automation/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-06+01%3A40%3A49+-0500&secure%5Bsession_id%5D=83e8487f-9197-411a-8515-0e29eda37421&secure%5Btoken%5D=29dc7f1362ea408bd54884c781b67deb846bd3e3d7453516d8f64502c502c13a&format=llm_user) ## Ruddr Professional Services Automation Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Azure DevOps Server](https://www.g2.com/products/azure-devops-server/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Darwinbox](https://www.g2.com/products/darwinbox/reviews) - [Expensify](https://www.g2.com/products/expensify/reviews) - [GPT for Work](https://www.g2.com/products/gpt-for-work/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Xero](https://www.g2.com/products/xero/reviews) ## Ruddr Professional Services Automation Features **Cost Tracking** - Identification - Allocation - Standard Costs **Planning** - Resource Definiton - Capacity - Scheduling **Customer Management** - Customer Profiles - Sales **Optimization** - Performance - Forecasting **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Analytics** - Forecasting - Reporting - KPIs **Administration** - Standard Integrations - Workflow - Access Management **Mobile Time Tracking** - Time Tracking **Platform** - APIs - Internationalization - Performance and Reliability - Mobile **Administration** - Business Tool Integration - Workflow - Automated Reminders - User, Role, and Access Management **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance ## Top Ruddr Professional Services Automation Alternatives - [BigTime](https://www.g2.com/products/bigtime/reviews) - 4.5/5.0 (1,689 reviews) - [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) - 4.2/5.0 (1,451 reviews) - [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) - 4.3/5.0 (644 reviews)