Pragma’s RTO Suite is a predictive Return-to-Origin management system built for Indian D2C logistics. It uses machine learning models and pin code intelligence to flag high-risk COD orders before dispatch, reducing failed deliveries and return costs. The system validates addresses, automates customer confirmations via WhatsApp/SMS, and scores orders by historical delivery success and behavioural patterns. Real-time dashboards track courier performance, RTO reasons, and fraud frequency, giving operations teams complete control over pre-dispatch decisioning. APIs integrate directly with checkout, OMS, and courier systems to automate verification, minimise manual reviews, and improve fulfilment accuracy.