# RouteMatch Reviews
**Vendor:** RouteMatch Software  
**Category:** [Public Transportation Software](https://www.g2.com/categories/public-transportation)  
**Average Rating:** 2.0/5.0  
**Total Reviews:** 1
## About RouteMatch
With RouteMatch, you are assured of technology innovation that allows you to make a positive impact on your operations, ridership and bottom line.




## RouteMatch Reviews
  ### 1. RouteMatch Doesn't Deliver

**Rating:** 2.0/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 30, 2018

**What do you like best about RouteMatch?**

That the software is consumer centric, so all of the information is in one place on that rider. 

**What do you dislike about RouteMatch?**

It does not produce the reports that were promised and we can not resolve that issue working with their support staff. They had promised that the software would also schedule properly. Even with their support configuring the scheduling does not work well.

**Recommendations to others considering RouteMatch:**

Ask for an experienced project manager if there is one. We went through 4 or 5 project managers during the implementation and never really got everything we were promised. The paratransit and fixed route modules are really separate and work differently, reports are so ,so, if you need anything specific like a STOA report forget it, they will promise but never deliver. The company seems to keep switching staff roles and realigning their departments, it is a very young company with staff seeming to leave within a short period of time.

**What problems is RouteMatch solving and how is that benefiting you?**

We wanted to schedule rides electronically so that consumers would be picked up and delivered on time. Also generating the reports needed for billing and funders. Only partial of these business problems were resolved.


## RouteMatch Discussions
  - [What is RouteMatch used for?](https://www.g2.com/discussions/what-is-routematch-used-for)

- [View RouteMatch pricing details and edition comparison](https://www.g2.com/products/routematch/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-12+02%3A25%3A33+-0500&secure%5Bsession_id%5D=d1be2bb0-5514-4198-9554-217003b6167e&secure%5Btoken%5D=b3ab606823e291862f8c30b021c293b4a4a6b9a7d38b64811755737edc9f8372&format=llm_user)

## RouteMatch Features
**Transit Operations**
- Scheduling & Routing
- Fleet Management
- Fare Collection
- Data Analytics

**Rider Experience**
- Vehicle Tracking
- Alerts

**Agentic AI - Public Transportation**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

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