How well the workwave solution solves it's targeted problem. There are some bells and whistles for more advanced operators and controllers but my current operation doesn't require them, so we keep it simple. I appreciate the ability to dial in your cost metrics and get information on how much it might cost to do any given route. Review collected by and hosted on G2.com.

The requirement to commit to a yearly contract. I think the solution is priced well for what it does, however if a small company gets in over their head, it would be nice to be able to cancel their subscription without fear of repercussions. Review collected by and hosted on G2.com.

I like to versatility Workwave Route Manager gives you. First the system routes, then you can drag to move the routes around. Then you can export the final routes. Review collected by and hosted on G2.com.

I dislike that after you "approve and dispatch" you can accidentally click on build route and the system reroutes everything you just did. I think that you should be required to "revoke" before being able to build a route. Review collected by and hosted on G2.com.

I like the quick customer service response I receive when I have a question. They assist you via email or over the phone. Review collected by and hosted on G2.com.

I would like to have a report that displays the miles that each user has accumulated for the week. This would help out and cut a lot of the time doing it manually. Review collected by and hosted on G2.com.

Workwave route manager and gps online software is easy to use and setup. The team at workwave is always focused on improving and adding new features which is nice. Lastly the support staff is always very attentive and looking for feedback to improve user experience. Review collected by and hosted on G2.com.

It would be nice to have the ability to change vehicles settings/restrictions from user interface instead of having to request changes. Review collected by and hosted on G2.com.

Workwave is relatively simple to use and get set up. The dispatcher interface has good information and the driver app is very handy. We are able to track our trucks and see exactly where they are with the built in GPS functions and the driver app allows us to send live route updates to our drivers easily. We've even been able to build out a great deal of API integration which is allowing us to automate much of the process. Review collected by and hosted on G2.com.

One of the few complaints I have about WorkWave is that the system feels to me to be more tailored to companies with routes that are more fixed at the beginning of the day than dynamically changing throughout the day. Our company does on demand fuel delivery so we are constantly getting orders throughout the day and the routes change quite often. With the dynamic route changes we have, we need a dispatcher with more hands on presence through a delivery shift to make sure everything runs smoothly. That said we've been using it for over a year and a half now and continue to invest time into integrating our API. Review collected by and hosted on G2.com.

We like that Workwave Route Manager helps to take the guess work of accomplishing a delivery route in a timely and efficient manner. Review collected by and hosted on G2.com.

So far we have found everything to our liking and satisfaction! Review collected by and hosted on G2.com.

WorkWave has made it easy for us to transition from a paper-route system with over 5,000 weekly stops to an online web-based solution. I'm able to monitor drivers progress from anywhere with an internet connection. Review collected by and hosted on G2.com.

Servicing a rural area has GPS and mapping limitations. The inability to update addresses in route would be my only main complaint. All updates have to be performed from the route manager. Review collected by and hosted on G2.com.

I like the simplicity of workwave. Once you know the basics of the program it is simple to get it to do what you want. Sometimes it even surprises me by suggesting a better option to do a route. Review collected by and hosted on G2.com.

I don't like that the export files can't be named. They auto-generate the name. Review collected by and hosted on G2.com.

We can give the drivers all pertinent information along with their route. It's easy to change a route (add or delete a delivery). I like that you can 'fit in' a delivery. I like the drag & drop feature. Review collected by and hosted on G2.com.

Rural locations not always accurate. when you add an order individually, sometimes the custom fields don't come up Review collected by and hosted on G2.com.

That it is cloud connected so colleagues can have access to each other's routes. Review collected by and hosted on G2.com.

It is not as robust for planning as it is for dispatch route management. Review collected by and hosted on G2.com.