---
title: ROUTEE Reviews
meta_title: 'ROUTEE Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 10 reviews by the users' company size, role or industry to
  find out how ROUTEE works for a business like yours.
aggregate_rating:
  rating_value: 3.6
  review_count: 10
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Vertical Industry
  url: https://www.g2.com/categories/vertical-industry
---


# ROUTEE Reviews
**Vendor:** AMD Telecom  
**Category:** [Integrated Revenue and Customer Management (IRCM) for CSPs Software](https://www.g2.com/categories/integrated-revenue-and-customer-management-ircm-for-csps)  
**Average Rating:** 3.6/5.0  
**Total Reviews:** 10
## About ROUTEE
Routee is a leading cloud communications provider that designs, develops, and distributes advanced Web & API automation solutions. Through its robust platform and scalable API, it helps corporations, retail businesses, and service providers, around the world, to communicate effectively with their target audience. Powered by AMD Telecom’s vigorous infrastructure, Routee brings a powerful engagement toolset to its trusted global partners and some of the most renowned Fortune 500 corporations. What are some of the things you can do with Routee? -SMS Spread your message efficiently all over the globe using the SMS services Routee provides. Marketing SMS, Transactional SMS, Two-Way SMS, SMS Two-Factor Authentication,SMS Survey, Bulk MMS, Verified SMS Sender. -VOICE Let people hear your business’s voice through the numerous VoIP choices. Elevate your brand through Voice Broadcasting, Two Way Voice, Click To Call, Text To Speech, Cloud IVR and Voice Two Factor Authentication. -EMAIL Discover which Email service suits you, customize it and make it happen. Promotional Email, Transactional Email, Email Verifier. Which one do you need? -MESSAGING APPS Reach your clients with more interactive messages and increase your revenues. Engage with them via Viber, RCS, Facebook, Telegram & WhatsApp. -NUMBERS Get your own Premium Rate or Toll-free numbers, validate your contacts list and prevent call-related fraud. This advanced communications platform includes Virtual Numbers, Number Validation, Number Lookup, Missed Call, Call Masking, Toll-free Numbers. -TWO FACTOR AUTHENTICATION Add a second layer of security to your business by utilizing a combination of two different components. Prevent fraudsters from getting access to your sensitive information, application, or software. Use among Two-Factor Authentication with Fallback, SMS, Voice, Viber, or Missed Call.



## ROUTEE Pros & Cons
**What users like:**

- Users appreciate the **automation** features of ROUTEE, enabling seamless communication and enhancing customer support efficiency. (2 reviews)
- Users value the **personalized customer interaction** features of ROUTEE, enhancing engagement and supporting business growth. (2 reviews)
- Users praise ROUTEE for its **personalization services** , enhancing customer interactions and supporting business growth 24/7. (2 reviews)
- Users find the **easy integration** of ROUTEE highly beneficial for enhancing automation and personalized experiences. (1 reviews)
- Users value the **variety of communication options** with ROUTEE, enhancing customer interaction and business growth. (1 reviews)
- Users value the **variety of communication options** ROUTEE offers, enhancing customer interaction and supporting business growth. (1 reviews)
- Users value the **variety of communication options** in ROUTEE, enhancing personalized interactions and supporting 24/7 customer service. (1 reviews)
- Users value the **variety of communication options** provided by ROUTEE, enhancing customer interaction and support availability. (1 reviews)
- Customer Support (1 reviews)
- Customization (1 reviews)

**What users dislike:**

- Users find ROUTEE to be **expensive** and the pricing challenging for small businesses and less tech-savvy owners. (2 reviews)
- Users find that Routee's **complex features** can be challenging, especially for those less familiar with technology. (1 reviews)
- Users find ROUTEE's pricing and **complexity** challenging, especially for less tech-savvy business owners. (1 reviews)
- Users find **difficult navigation** challenging, especially for those less tech-savvy, impacting their overall experience with ROUTEE. (1 reviews)
- Users find ROUTEE's **complexity** challenging, especially for less tech-savvy business owners, impacting overall user experience. (1 reviews)
- High Complexity (1 reviews)
- Integration Issues (1 reviews)
- Limited Features (1 reviews)
- Limited Plans (1 reviews)
- Limited Social Media Integration (1 reviews)

## ROUTEE Reviews
  ### 1. Knowledgeable

**Rating:** 3.0/5.0 stars

**Reviewed by:** Anna N. | Maritz/Experient Agent, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 12, 2022

**What do you like best about ROUTEE?**

When it gives you good information on what you are doing throughout the weeks. Sometimes there is really interesting stuff. i just haven't looked before this unfortunately.

**What do you dislike about ROUTEE?**

there is nothing that I dislike about it.

**What problems is ROUTEE solving and how is that benefiting you?**

what i do on a weekly basis through something like my word stats and things like that.

  ### 2. A new company that may be on the rise!

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 12, 2022

**What do you like best about ROUTEE?**

the demographical design of the characters

**What do you dislike about ROUTEE?**

The customer service if something goes wrong.

**What problems is ROUTEE solving and how is that benefiting you?**

I have solved the problems that deal with the technical side of the internet dealing with deliveries that come into effect each year. With Routee, this company may inspire others to strategize and develop tactics to grow their businesses!


## ROUTEE Discussions
  - [I didn't find an opportunity specific to me, but should I still submit my resume/cover letter?](https://www.g2.com/discussions/i-didn-t-find-an-opportunity-specific-to-me-but-should-i-still-submit-my-resume-cover-letter) - 1 comment, 1 upvote
  - [Can I apply for more than one job at the same time?](https://www.g2.com/discussions/can-i-apply-for-more-than-one-job-at-the-same-time) - 1 comment, 1 upvote
  - [What is the procedure after I apply for a job?](https://www.g2.com/discussions/what-is-the-procedure-after-i-apply-for-a-job) - 1 comment, 1 upvote
  - [I'm interested for a job position. Where can I apply?](https://www.g2.com/discussions/i-m-interested-for-a-job-position-where-can-i-apply) - 1 comment, 1 upvote
  - [I forgot my password. Now what?](https://www.g2.com/discussions/i-forgot-my-password-now-what) - 1 comment, 1 upvote

- [View ROUTEE pricing details and edition comparison](https://www.g2.com/products/routee/reviews?filters%5Bnps_score%5D%5B%5D=3&section=pricing&secure%5Bexpires_at%5D=2026-08-13+20%3A01%3A25+-0500&secure%5Bsession_id%5D=dab8a9aa-d8c3-42e8-b057-20e907ec23ea&secure%5Btoken%5D=b7351af4719feec67000fa4169df2775c469b424989474aa7400476217721cb3&format=llm_user)

## ROUTEE Features
**Additional Functionality**
- Fraud Detection
- PCI Compliance
- Application Management
- Audit Management
- Single Sign On
- Secure Data Storage
- SSL Security
- Privileged Account Management
- Reporting & Statistics
- Two-Factor Authentication
- Member Accounts
- HIPAA Compliant
- AI Copilot
- Self-Service Access Request
- User Provisioning
- Audit Trail
- Third-Party Integrations
- Real-Time Notifications
- Active Directory Integration
- Authentication
- Compliance Management
- Workflow Management
- Access Controls/Permissions
- Access Management
- Secure Login
- Customizable Branding
- Real-Time Monitoring
- Security Auditing
- Policy Management
- Data Synchronization
- Collaboration Tools
- API
- Unified Directory
- Multi-Factor Authentication
- Biometrics
- Activity Dashboard
- Generative AI
- Credential Management
- Event Logs
- Real-Time Analytics
- Password Management
- Access Certification
- Self Service Portal
- Mobile Access

**Authentication type**
- SMS-Based
- Voice-Based Telephony
- Email-Based
- Hardware Token-Based
- Software Token
- Biometric Factor
- Mobile-Push
- Risk-Based Authentication
- Knowledge-Based Authentication
- Two-Factor Authentication
- Mobile Authentication

**Administration**
- Template Creation
- Preset Template Availability
- Custom Unsubscribe
- Email Segmentation
- Detailed Server Logs
- Alerts/Notifications
- Drip Campaigns
- Customer Segmentation

**Messenger**
- Sequencing
- AI
- Video Chat
- Customization Interface
- Generative AI

**Customer Management**
- Customer Lifecycle Management - IRCM for CSPs
- CSP Industry - IRCM for CSPs
- Customer Self-Service - IRCM for CSPs
- CRM Integration - IRCM for CSPs

**Campaigns**
- Customize
- Scheduling
- Retarget
- Segmentation
- Triggered Notifications
- Customer Segmentation

**Text Messaging**
- Bulk SMS
- Two-Way Text Messaging
- Text Scheduler
- Automatic Replies
- Automatic URL Shortening
- MMS Marketing
- Personalization
- Transactional SMS
- Link Shortening
- SMS Messaging
- Scheduled Messaging
- Chat/Messaging
- 2-Way Messaging

**Agentic AI - Personalization**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations

**Messaging - RCS Business Messaging**
- Personalization
- Rich Media
- Interactive Messages
- Branded Templates
- Automation
- Conversational RCS
- Transactional RCS
- Promotional RCS

**Functionality**
- Multi-Device Sync
- Backup

**Integrations**
- Webhooks
- Event Tracking API
- Mail Send API
- Spam Filter Testing
- Activity Dashboard
- Activity Tracking
- A/B Testing

**Channels**
- Social Media Integration
- Website
- Text Message (SMS)
- Voice Assistants
- Other
- Multi-Channel Marketing

**Revenue Management**
- Financial Analysis - IRCM for CSPs
- Compliance - IRCM for CSPs
- Revenue Management - IRCM for CSPs

**Analytics**
- Campaign Performance
- Audience Insights
- Drip Campaigns

**Security / Verification - RCS Business Messaging**
- Verified Sender
- Encryption
- Authentication

**AI Personalization - Personalization**
- Predictive Recommendations
- Audience Segmentation
- Adaptive Content

**Additional Functionality**
- AI Copilot
- Engagement Tracking
- Content Management
- Visual Analytics
- Real-Time Analytics
- Behavior Tracking
- Website Personalization
- Recommendations
- Real-Time Reporting
- Content Analytics
- Behavioral Targeting
- Account Based Marketing
- Website Analytics
- Customer Segmentation
- Customer Profiles
- Template Management
- Multi-Channel Marketing
- Customizable Branding
- Alerts/Notifications
- API
- Abandoned Cart Saver
- Drag & Drop
- Contextual Targeting
- Experience Management
- Campaign Management
- Generative AI
- WYSIWYG Editor
- Reporting/Analytics
- Activity Dashboard
- Multi-Campaign
- Campaign Segmentation
- A/B Testing
- Customizable Forms
- Email Marketing

**Platform**
- Custom Tracking Domain
- Multiple Domains
- Dedicated IP
- Documentation
- Sender Reputation Management
- Tracking & Reporting
- Enterprise Scalability
- Performance and Reliability
- Workflow Management
- List Management
- Template Management
- Email Management
- Subscription Management
- Click Tracking

**Customers**
- Audience Targeting
- Profiles
- Analytics
- Lead Gathering
- Sales Conversion
- Customer Service Analytics
- Reporting/Analytics

**Optimization**
- A/B Testing
- Personalization
- Rich Notifications
- Integrations
- App Notifications
- SMS Notifications
- Web Notifications

**Implementation**
- Easy Setup
- Mobile SDK
- Web SDK

**Analytics / Deliverability - RCS Business Messaging**
- Read Receipts
- Analytics
- SMS Fallback

**Additional Functionality**
- Third-Party Integrations
- Customizable Branding
- Email Monitoring
- Generative AI
- Mobile Access
- WYSIWYG Editor
- Real-Time Data
- Unsubscribe Database
- AI Copilot
- Drag & Drop
- Geolocation
- Event Triggered Actions
- Simple Mail Transfer Protocol (SMTP)
- Contact Database
- Campaign Analytics
- SMS Messaging
- Customizable Forms
- Autoresponders
- Email Marketing
- Message Personalization
- Reporting/Analytics
- Dynamic Content
- Customizable Fields
- Campaign Scheduling
- Email Distribution

**Additional Functionality**
- Credential Management
- Active Directory Integration
- Activity Dashboard
- Remote Access/Control
- Compliance Management
- Audit Management
- Social Sign On
- Secure Login
- Real-Time Monitoring
- API
- Access Management
- Third-Party Integrations
- Event Logs
- Role-Based Permissions
- Policy Management
- Reporting & Statistics
- Fraud Detection
- Access Controls/Permissions
- Member Accounts
- Real-Time Notifications
- AI Copilot
- Generative AI
- Customizable Branding
- Alerts/Notifications
- Secure Data Storage
- Single Sign On
- Real-Time Analytics
- Data Verification
- Biometrics
- Multiple User Accounts
- Workflow Management
- Activity Tracking
- User Management
- Risk Alerts
- Self Service Portal
- Password Management
- Push Notifications
- Access Control
- Email Alerts
- Data Security
- Reporting/Analytics
- Knowledge Base Management
- Monitoring
- Multiple Authentication Methods

**SMS Platform**
- Reporting
- Marketing Automation
- White Label
- Text-to-Landline
- Short Codes
- API Integration
- QR Codes

**Agentic AI - Push Notification**
- Autonomous Task Execution
- Adaptive Learning
- Proactive Assistance
- AI/Machine Learning

**Agentic AI - Conversational Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Multi-Language

**AI - RCS Business Messaging**
- AI

**Additional Functionality**
- Multi-Channel Marketing
- API
- Drag & Drop
- Communication Management
- Event Triggered Actions
- Multi-Language
- Reporting/Analytics
- Template Management
- Geotargeting
- Customer Journey Mapping
- Subscriber Management
- Generative AI
- Visual Workflow Management
- Authentication
- Conversion Tracking
- Behavior Tracking
- Engagement Tracking
- Contact Management
- AI Copilot
- Campaign Management
- Notification Editor
- Workflow Automation

**Additional Functionality**
- Customizable Fields
- API
- Real-Time Notifications
- Lead Nurturing
- Human Handover
- Lead Management
- Product Recommendations
- Customer Experience Management
- SMS Messaging
- Appointment Management
- Chat/Messaging
- Real-Time Monitoring
- Lead Distribution
- Campaign Segmentation
- Data Import/Export
- A/B Testing
- Real-Time Data
- Real-time Conversations
- Customizable Branding
- Lead Qualification
- Template Management
- Autoresponders
- Contact Database
- Customer Segmentation
- One-to-One Messaging
- Communication Management
- Campaign Management
- Activity Dashboard
- Lead Capture
- Appointment Scheduling
- Reporting & Statistics
- Event Triggered Actions
- Chatbot
- Group Messaging
- AI Copilot
- Customer Database
- Multi-Channel Communication
- Email Automation
- Surveys & Feedback
- CRM
- Engagement Tracking

**Agentic AI - SMS Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Campaign Planning
- Multi-Language

**AI Automation - SMS Marketing**
- AI SMS

**AI Content Generation - SMS Marketing**
- AI SMS

**Additional Functionality**
- Campaign Scheduling
- Reputation Management
- Polls/Voting
- Compliance Management
- Customer Segmentation
- Landing Pages/Web Forms
- AI Copilot
- API
- Text-to-Win
- Mobile Coupons
- Natural Language Processing
- Customizable Templates
- Drip Campaigns
- Contact Management
- Activity Tracking
- Communication Management
- Reporting/Analytics
- Keyword Tracking
- Multi-Campaign
- Mass Texting
- Interaction Tracking
- Alerts/Notifications
- Consent Management
- Engagement Tracking
- Open Rate Tracking
- Generative AI
- Automated Responses
- Reporting & Statistics
- Templates
- Survey Builder
- Contact Database
- Real-Time Notifications
- Customizable Fields
- Reminders
- Mobile Alerts
- Automated Scheduling
- Campaign Management
- MMS
- Event Triggered Actions
- Mobile Keywords
- Audience Targeting
- Activity Dashboard
- Template Management
- Autoresponders
- Survey/Poll Management

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