1. [Home](https://www.g2.com/) 2. ... 3. [Shipping Insurance Software](https://www.g2.com/categories/shipping-insurance) 4. [Route Discussions](https://www.g2.com/products/route-2023-05-09/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4aa7b3b718e895992ea3d5f00f500626/route-2023-05-09.png "Product Avatar Image") ](/products/route-2023-05-09/reviews) [ Route ](/products/route-2023-05-09/reviews) (114)4.5/5 Route empowers online brands with a premium post-purchase customer experience. Lost, stolen or damaged packages? Route covers all of that, letting customers reorder in one click, while merchants rack up an additional sale, instead of potential lost revenue. Route delivers proactive shipping and delivery updates for every order, while bringing the entire e-commerce transaction history, visualization map and carrier resolution options in one convenient place. Show More * * * ### 73.0 Nps Score Already have Route? ### All Route Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 7 years ago Posted by Route Posted by Route More Options - [ # Is Route a licensed insurance company? ](/discussions/is-route-a-licensed-insurance-company) [ E-Commerce Tools ](https://www.g2.com/tags/e-commerce-tools) * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Route+questions+and+get+answers+from+expert+users+in+our+Route+Discussions+section.&title=Route+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Froute-protection-tracking%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Route+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Froute-protection-tracking%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Froute-protection-tracking%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Route+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Froute-protection-tracking%2Fdiscuss%3Fpage%3D2%0aAsk+Route+questions+and+get+answers+from+expert+users+in+our+Route+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Route+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Froute-protection-tracking%2Fdiscuss%3Fpage%3D2%0aAsk+Route+questions+and+get+answers+from+expert+users+in+our+Route+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 7 years ago Posted by Route Posted by Route More Options - [ # Do customers really want something like this? ](/discussions/do-customers-really-want-something-like-this) [ E-Commerce Tools ](https://www.g2.com/tags/e-commerce-tools) * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Route+questions+and+get+answers+from+expert+users+in+our+Route+Discussions+section.&title=Route+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Froute-protection-tracking%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Route+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Froute-protection-tracking%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Froute-protection-tracking%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Route+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Froute-protection-tracking%2Fdiscuss%3Fpage%3D2%0aAsk+Route+questions+and+get+answers+from+expert+users+in+our+Route+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Route+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Froute-protection-tracking%2Fdiscuss%3Fpage%3D2%0aAsk+Route+questions+and+get+answers+from+expert+users+in+our+Route+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 7 years ago Posted by Route Posted by Route More Options - [ # Does Route cover stolen packages or "porch pirating"? ](/discussions/does-route-cover-stolen-packages-or-porch-pirating) [ E-Commerce Tools ](https://www.g2.com/tags/e-commerce-tools) * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Route+questions+and+get+answers+from+expert+users+in+our+Route+Discussions+section.&title=Route+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Froute-protection-tracking%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Route+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Froute-protection-tracking%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Froute-protection-tracking%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Route+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Froute-protection-tracking%2Fdiscuss%3Fpage%3D2%0aAsk+Route+questions+and+get+answers+from+expert+users+in+our+Route+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Route+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Froute-protection-tracking%2Fdiscuss%3Fpage%3D2%0aAsk+Route+questions+and+get+answers+from+expert+users+in+our+Route+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 7 years ago Posted by Route Posted by Route More Options - [ # Doesn't FedEx and UPS already cover this? ](/discussions/doesn-t-fedex-and-ups-already-cover-this) [ E-Commerce Tools ](https://www.g2.com/tags/e-commerce-tools) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Route+questions+and+get+answers+from+expert+users+in+our+Route+Discussions+section.&title=Route+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Froute-protection-tracking%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Route+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Froute-protection-tracking%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Froute-protection-tracking%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Route+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Froute-protection-tracking%2Fdiscuss%3Fpage%3D2%0aAsk+Route+questions+and+get+answers+from+expert+users+in+our+Route+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Route+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Froute-protection-tracking%2Fdiscuss%3Fpage%3D2%0aAsk+Route+questions+and+get+answers+from+expert+users+in+our+Route+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 7 years ago Posted by Route Posted by Route More Options - [ # How will Route effect checkout flow and conversion rate? ](/discussions/how-will-this-effect-my-conversion-rate-on-my-site) [ E-Commerce Tools ](https://www.g2.com/tags/e-commerce-tools) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Route+questions+and+get+answers+from+expert+users+in+our+Route+Discussions+section.&title=Route+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Froute-protection-tracking%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Route+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Froute-protection-tracking%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Froute-protection-tracking%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Route+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Froute-protection-tracking%2Fdiscuss%3Fpage%3D2%0aAsk+Route+questions+and+get+answers+from+expert+users+in+our+Route+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Route+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Froute-protection-tracking%2Fdiscuss%3Fpage%3D2%0aAsk+Route+questions+and+get+answers+from+expert+users+in+our+Route+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") - [‹ Prev‹ Prev](/products/route-protection-tracking/discuss) - [1](/products/route-protection-tracking/discuss) - 2 - Next ›Next › ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/route-2023-05-09/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/5579c95261ba48d73ebf1434a3be0e56/route-2023-05-09.svg "Product Avatar Image") ### Have you used Route before? Answer a few questions to help the Route community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Froute-protection-tracking%2Fdiscuss%3Fpage%3D2%26small_ask%3Droute-2023-05-09) No ## Top Contributors in Route 1 ![Mark C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark C.") MC Loading... ### [Mark C.](https://www.g2.com/users/8f123c4e-2df3-413c-872e-dd456b24f56f "Mark C.") Director of Demand Gen 9 pts 2 ![Jonathan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan R.") JR Loading... ### [Jonathan R.](https://www.g2.com/users/2dea046e-a2fb-4eaa-b68f-97087621c9fa "Jonathan R.") Web Manager 4 pts 3 ![Brittney N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brittney N.") BN Loading... ### [Brittney N.](https://www.g2.com/users/99a08c1f-9433-4d2c-9441-decac73ec96e "Brittney N.") Business Development 2 pts 4 ![James Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James Q.") JQ Loading... ### [James Q.](https://www.g2.com/users/c1cbb8a5-e0f0-45af-b5df-e322fadaf602 "James Q.") Remote customer service agent 2 pts 5 ![Jane Ann Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jane Ann Z.") JZ Loading... ### [Jane Ann Z.](https://www.g2.com/users/49528877-6448-4974-8dcc-7943ad1d2467 "Jane Ann Z.") Director Customer Success 1 pt