They were pretty helpful at the beginning. Review collected by and hosted on G2.com.

They stopped providing services once the integration was running. Review collected by and hosted on G2.com.

Route is such excellent peace of mind for both me, when I'm shopping on our site, but also for customers that utilize the service. Knowing that we have a fast, easy to use service to help people get replacements or refunds for their packages makes everyone's experience better! Review collected by and hosted on G2.com.

Occasionally, our customers will think that they need to download the Route app to track their packages, and they get frustrated. It is often difficult for them to distinguish what their Route order number is from what our store order number is. However, we do also have some customers who are upset when they find out that the Route charge is auto-added (so you have to deselect it) from the checkout page. Review collected by and hosted on G2.com.

First of all, the Customer Service is great. Most of all, Route resolved shipping issues instantly such as lost, stolen, or damaged while it is in transit to the customers' shipping address. They are also affordable that will give us peace of mind when it comes to shipping problem. Review collected by and hosted on G2.com.

What I don't like about this Route is they don't refund shipping cost for the original order. And customers' need to download the app for them to track their orders, which others may find it hassle for them instead of just having a link to click and track. Review collected by and hosted on G2.com.

Route Package Protection effortlessly resolves your order issues regarding lost, damaged, or stolen items at a very affordable price with just a few clicks through their claim portal. Zero hassle, instant solutions. Apart from that, you can track your order right to your doorstep. The staffs are very helpful and always find ways to help you resolve some concerns. Review collected by and hosted on G2.com.

The refund is just only for the item cost, not including any shipping costs. They cannot change the shipping addresses of the replacement orders if in case customers have an updated shipping address. So you need to contact the merchant to update it before the replacement order takes place. Review collected by and hosted on G2.com.

Claims are easy and pretty quick (same-day in most cases). I can start a claim for my customers and then Route will liaise with them if they need anything more than what I've sent. Route pays for replacements and I ship them off. Works fantastically for me. Review collected by and hosted on G2.com.

I honestly can't think of anything too annoying. In the beginning it was annoying having to try and prove to Route that things were shipped, but now that I've installed the WooCommerce Shipping Tracking app, it's working automatically. Review collected by and hosted on G2.com.

I love that Route shipping allows a customer to select whether or not they want insurance for their package. It allows us to put the responsibility on the customer while creating a solution for both them and us. Review collected by and hosted on G2.com.

I don't like the payments and how long it takes to process them. I like to manage my money very closely and sometimes it causes a little bump in that money management on my end. Review collected by and hosted on G2.com.

It has the simplest of all integration I been worked with. Connects to my shopify store and customers are able to add "order insurance" easily and they will get an email about the claims n process immediately.

Plus, it's the only app which has insurance plus order tracking app. Review collected by and hosted on G2.com.

Dashboard could be better. There is no way to see weekly or monthly breakdown of sales or insurance claims.

Sometimes they do reject customer order claims without any valid reasons and we end up dealing with the customer. Review collected by and hosted on G2.com.

From the first moment that Route contacted me, the process has been seamless and incredibly professional. 99% of our customers have taken Route on their orders and it has made our shipping more trusted. I am enjoying building a good relationship with the guys, I would recommend to any company. Review collected by and hosted on G2.com.

I feel they have covered every base when it comes to the product, it works perfectly for us as a merchant and I am very happy with the product. I would recommend to any small business who is having problems with the trust of their shipping providors. Review collected by and hosted on G2.com.

Route has been super helpful for our brand by making the claim process easy and efficient for our customers. It's been a great asset to our customer support department. In addition, whenever we reach out to our contacts at Route, they're always very receptive and responsive. Communication is key, and they do a great job at it. Review collected by and hosted on G2.com.

It would be more efficient for the merchant to have access to the pictures from the denied claims. That way, we don't have to ask the customer to resend them to us or wait for the merchant support at Route to get back to us with them. Review collected by and hosted on G2.com.

Direct Customer Resolution, friendly agents, quick responses and resolve Review collected by and hosted on G2.com.

Nothing to dislike so far, best decision we have made to this day Review collected by and hosted on G2.com.