Verified User in Wholesale
AW
Verified User in Wholesale
Small-Business (50 or fewer emp.)
"Easy to use"
4.5/5
What do you like best about Route?

Working with a team that uses route right now. They have been easy to work with, we onboarded them quickly and seamlessly, and they are taking care of our customers for us on the "boring FedEx mess ups" so that we can be on the phone with customers and helping them with other things. It's a great service and option for anyone sending out lots of packages as a business. I would recommend them highly. Review collected by and hosted on G2.com.

What do you dislike about Route?

I don't have too much visibility into it, but it's not really their fault as they have plenty of visibility on their dashboard. I just don't think to go look at it. Review collected by and hosted on G2.com.

Response from Customer Success of Route Protection & Tracking
Edit edit

Thank you for taking the time to send in your positive feedback! It sounds like the onboarding process went smoothly, which is a testament to the efforts of our implementation team. We take pride in our ability to seamlessly integrate with our client's existing workflows and systems, so hearing that this was the case with your team is great news.

Our aim is to provide a comprehensive solution that takes care of all the necessary logistics so that our clients can focus on what they do best. It sounds like Route is doing just that for your team.

Thank you for your recommendation of our service to others. We are always striving to improve and provide the best possible experience for our customers, so hearing that we are meeting your needs is very valuable feedback for us. Thanks again! Take care, Leea, Customer Service

See how Route Protection & Tracking improved
CT
Casey T.
Enterprise (> 1000 emp.)
"Helpful with tracking and issues"
4/5
What do you like best about Route?

The app and representives were responsive and helpful with resolving my order. Review collected by and hosted on G2.com.

What do you dislike about Route?

Multiple apps/platforms to file a claim. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
UA
Verified User in Apparel & Fashion
Small-Business (50 or fewer emp.)
"Route Solved My Issue Without Hassle"
5/5
What do you like best about Route?

I ordered from JLuxLabel and attached Route to my purchase. Although, the item didn't show up, after contacting route and waiting the appropriate amount of days I had a resolution with my money returned promptly. Review collected by and hosted on G2.com.

What do you dislike about Route?

I disliked waiting five days for a resolution, but understood why. Review collected by and hosted on G2.com.

Verified User in Wholesale
UW
Verified User in Wholesale
Small-Business (50 or fewer emp.)
"Reliable and Excellent Service"
5/5
What do you like best about Route?

can reliably protect my goods and products as well as insure them against potential damages from transit Review collected by and hosted on G2.com.

What do you dislike about Route?

coverage is not complete or expansive, and it is up to Route's discretion and judgement whether or not damage is extensive enough to warrant insurance. Review collected by and hosted on G2.com.

KJ
Karlee J.
Small-Business (50 or fewer emp.)
"I Recommend Route"
5/5
What do you like best about Route?

The App is super helpful and user-friendly to manage. Tracking your packages gives excellent detail, and can watch the whole shipment route on a map, which is a plus. I am relieved to know my packages are safe through Route. Review collected by and hosted on G2.com.

What do you dislike about Route?

I have no downsides or dislikes to report about Route Protection & Tracking. My experiences have been positive and super helpful. Review collected by and hosted on G2.com.

CaTiffany M.
CM
CaTiffany M.
Security Specialist
Small-Business (50 or fewer emp.)
"Amazing customer service"
5/5
What do you like best about Route?

Customer service was absolutely amazing! The communication was great. They made sure to take care of all of my needs and replaced my damaged product with no problem Review collected by and hosted on G2.com.

What do you dislike about Route?

Nothing. They were great. The responded to my need promptly Review collected by and hosted on G2.com.

Tina D.
TD
Tina D.
Small-Business (50 or fewer emp.)
"Route has helped our company"
5/5
What do you like best about Route?

Customer service and providing a service to our customers that protects their packages Review collected by and hosted on G2.com.

What do you dislike about Route?

Service Not offered for social media store purchases Review collected by and hosted on G2.com.

Verified User in Medical Devices
UM
Verified User in Medical Devices
Small-Business (50 or fewer emp.)
"Great service!"
5/5
What do you like best about Route?

Only had to use them once, but they rectified the delivery issue very quickly! Review collected by and hosted on G2.com.

What do you dislike about Route?

There isn't anything I dislike about the service. Review collected by and hosted on G2.com.

Verified User in Luxury Goods & Jewelry
UL
Verified User in Luxury Goods & Jewelry
Small-Business (50 or fewer emp.)
"Prompt customer service"
4/5
What do you like best about Route?

Resolved issue promptly and refund was issued after 5 days Review collected by and hosted on G2.com.

What do you dislike about Route?

Smooth transaction was my experience with route Review collected by and hosted on G2.com.

Kelli W.
KW
Kelli W.
Small-Business (50 or fewer emp.)
"Makes CS life easier and puts power of replacement at the customer fingertips!"
5/5
What do you like best about Route?

The customer can reach out independently and get replacements for damaged in shipping is taken care of! Review collected by and hosted on G2.com.

What do you dislike about Route?

I do not have any dislikes but this website is making me type characters here. Review collected by and hosted on G2.com.