--- title: Route Reviews meta\_title: 'Route Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 114 reviews by the users' company size, role or industry to find out how Route works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 114 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Inventory Management url: https://www.g2.com/categories/inventory-management --- # Route Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Route but has limited features. Are you part of the Route team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Route empowers online brands with a premium post-purchase customer experience. Lost, stolen or damaged packages? Route covers all of that, letting customers reorder in one click, while merchants rack up an additional sale, instead of potential lost revenue. Route delivers proactive shipping and delivery updates for every order, while bringing the entire e-commerce transaction history, visualization map and carrier resolution options in one convenient place. * * * Seller [Route](https://www.g2.com/sellers/route-61af7380-59fa-434e-bfd5-d03f5747f3dc) Discussions [Route Community](https://www.g2.com/products/route-2023-05-09/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Jamie Younse Show More ## Pricing Pricing provided by Route Protection & Tracking. ### Basic Free ### Pro Starting at $349.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/route-2023-05-09/pricing) ## Top-Rated Alternatives [ ![AfterShip](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AfterShip") AfterShip 4.7/5(311) ](https://www.g2.com/products/aftership/reviews) [ ![Elfsight](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elfsight") Elfsight 4.8/5(907) ](https://www.g2.com/products/elfsight/reviews) [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ View All Alternatives ](https://www.g2.com/products/route-2023-05-09/competitors/alternatives) ## User Insights Average based on 114 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) AV Angelo V. Operations Manager Mid-Market (51-1000 emp.) 8/24/2021 "Choose Route!" 5/5 What do you like best about Route? Route shipping protection is the premier insured tracked shipping company on the market, excellent integration and customer service team Review collected by and hosted on G2.com. What do you dislike about Route? Nothing, We have a long and healthy relationship Review collected by and hosted on G2.com. Recommendations to others considering Route: If you are used to shipping high volumes of packages route is for you! We have 10+ shopify accounts with them and intergration is seemless and easy. Their customer service team is speedy and helpful in all situations! Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? By using route we are able to cut down on customer requests for shipping and tracking information. Pairing our customer service teams has been tremendously helpful Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-4962050/official_response/edit) Hello! Thank you for your kind words! We're happy to hear you have nothing but a good experience using Route. If you ever run into any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us. We are happy to assist you! Enjoy your day, Bianca, customer service Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") UC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 8/24/2021 "Great Functionality + Amazing Success Team" 4.5/5 What do you like best about Route? Their customer success and support team are very responsive and will ensure they resolve your requests and concerns. Review collected by and hosted on G2.com. What do you dislike about Route? The only real downfall is that they don't cover for chargebacks at the moment, but by the sounds of it, they are working on this as it has been a common request among merchants. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? It's a great way to give more clarity to our customers. Our CS team would receive so many questions about our customers orders and Route has been a great solution and a very clean UI for our customers to track their orders. This also opens up countries we were usually hesitant to ship to due to lost packages, stolen products etc. but with Route we are now looking to expand out to those countries. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-4963769/official_response/edit) Hi there, Thanks for the kind words! Route prides itself on offering world-class customer service and we are happy to hear we have been hitting your standard of support. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a wonderful day,
 Bianca, Customer Service Current UserValidated ReviewerSource: Organic ![Susan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Susan R.") SR Susan R. Customer Experience Small-Business (50 or fewer emp.) 12/14/2021 "Route is Worth It" 5/5 What do you like best about Route? I like that my purchases are protected with Route and that I have confidence when placing an order that my order will be financially protected. They offer great assistance as well. Review collected by and hosted on G2.com. What do you dislike about Route? I have no dislikes. Route is worth the money. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Route makes sure if i do not receive my package that I can file a claim whether it was lost in transit or stolen. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5202173/official_response/edit) Hi there, Thanks for writing this review! We're happy to hear you have a good experience using Route. Route prides itself on offering peace of mind for merchants and their customers through our package protection and world-class customer service! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a great day, Bianca, Customer Service Validated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") UC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 12/9/2021 "Great Partners!" 5/5 What do you like best about Route? Working with Route has been incredible for our business! They process claims fairly, quickly and without hassle. Communication with the team is timely aswell! Review collected by and hosted on G2.com. What do you dislike about Route? I haven't had any dislikes in the year we've worked with them (honest!) Review collected by and hosted on G2.com. Recommendations to others considering Route: Service highly reccomended Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Package Protection: Lost, Stolen, Damaged delivered goods. Customers are happy to have a quick resolution to any issues & this helps our credibility. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5191198/official_response/edit) Hello there, Thanks for taking the time to write this review! Route prides itself on offering world-class customer service and we are happy we are hitting your expectations. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, Customer Service Current UserValidated ReviewerSource: Organic ![Michael M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael M.") MM Michael M. Web Analyst Small-Business (50 or fewer emp.) 6/14/2021 "Good but.... Has it's glitches." 3.5/5 What do you like best about Route? I like how they make it easy to set up and how very hands-off the actual platform is. If a customer has an issue with their order not arriving or being stolen, then they're able to contact Route directly and it will be resolved. Review collected by and hosted on G2.com. What do you dislike about Route? I have experienced a lot of glitches with the plugin, about the third month that we had been using the platform we experienced an issue where if a customer would turn off the added protection for their order, it would turn back on after a few seconds thus adding the additional charge to their order, there was no way to turn it off and keep it off. so we had to remove Route from our checkout page and we got in touch with Route's technical support, they are still working on an issue but it has now been a month since this issue first started happening. Review collected by and hosted on G2.com. Recommendations to others considering Route: I would say if Route can fix this issue where the button can't be toggled off by the customer, then go for it because they can easily save you and your company a lot of money. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? If a customer's package was stolen or lost in shipping then Route replaced the item with no additional cost to my company. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-4796677/official_response/edit) Hello, Thanks for taking the time to write a review! We are sorry you have had any glitches with the plug. We can understand how frustrating it turning off and on again can be. If you are still continuing to see issues with the plugin, please reach out to CSM@route.com. Our team would be happy to help you troubleshoot the problem. If you have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Warehousing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Warehousing") AW Verified User in Warehousing Small-Business (50 or fewer emp.) 12/15/2021 "Good experience" 2.5/5 What do you like best about Route? The set-up was seamless and integration worked as expected. Review collected by and hosted on G2.com. What do you dislike about Route? Initially there were support problems but they have rectified this. And they even followed-up to tell me they fixed their workflow so no new customer would experience this issue. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Shipping problems, insurance Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5206488/official_response/edit) Hi Garrett, Thanks for the review! We are happy to hear you have a seamless experience in setting up Route. If you have any other questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd be happy to help! Enjoy your day, Bianca, customer service 1/20/2022 Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Enterprise (\> 1000 emp.) 8/23/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Route is a huge asset" 5/5 What do you like best about Route? Us deciding to leverage Route for our eCommerce orders has been a great decision. Our customers consistently express their peace of mind and security when purchasing from us due to us offering package insurance with Route. Our account manager Makaylen and product support specialist Erika are fantastic at ensuring we're in lock-step with customer trends, insights, UX / UI enhancements and any other topics we wish to focus on and the Route team in its entirety are such a pleasure to work with. Review collected by and hosted on G2.com. What do you dislike about Route? I wish customers had a way to connect live with Route's customer service agents. While the Route customer service team does a great job on CSTAT, having the optionality of chatting with an agent in real-time would take the customer experience to the next level. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Route's shipping protection gives customers the added security they can purchase products from us without the worry their package will get lost or stolen with no resolution to their issue. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-4959204/official_response/edit) Hello there, Thanks for taking the time to write this review and providing this feedback. We're happy you have had a good experience with your CSM and our support team. Route takes pride in offering peace of mind for merchants through our package protection and world-class customer service! If you have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a great day, Bianca, Customer Service Validated ReviewerSource: Organic CA Carolyn A. Manager Small-Business (50 or fewer emp.) 12/15/2021 "Easy Follow Through" 5/5 What do you like best about Route? They are easy to contact and resolve missing package replacment. Review collected by and hosted on G2.com. What do you dislike about Route? There are time limits to coverage that are too short for international shipping in some cases, but they have been generous in covering losses over their limit. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Our customers are able to process their own replacement orders when a package is lost. It saves us time. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5204216/official_response/edit) Hello Carolyn, Thanks for your review! We are happy to hear you are satisfied with Route. We appreciate the feedback and I have passed it along. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Best, Bianca, customer service Validated ReviewerSource: Organic ![James S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James S.") JS James S. Chief of Operations Small-Business (50 or fewer emp.) 12/15/2021 "Excellent Service" 5/5 What do you like best about Route? Route offers excellent service; they're fair, fast, and easy to use. They have been critical to our process and offer needed protection if something happens with our customer orders. Review collected by and hosted on G2.com. What do you dislike about Route? I'm not really sure. The service has been very good. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? If there is a shipping issue our service with Route protects us from losing on orders. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5206475/official_response/edit) Hello James, Thank you for taking the time to write this kind review. We're happy to hear you have a good experience using Route! Route prides itself on offering peace of mind for merchants and their customers through our package protection and world-class customer service! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a nice day, Bianca, customer service Validated ReviewerSource: Organic ![Brittney N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brittney N.") BN Brittney N. Business Development Small-Business (50 or fewer emp.) 8/23/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Very happy with Route+ and their team" 5/5 What do you like best about Route? I love how personable their team is and how easy it is to work and communicate with them. Sarah is always so helpful whenever I ask for information or have any trouble. I appreciate that they have a free option as well as a pay option if you feel you need it. This has definitely helped our company save money with lost/stolen shipments. Review collected by and hosted on G2.com. What do you dislike about Route? Not so much a dislike; their dashboard could offer a deeper dive into metrics. Sarah is always great if I need extra information, though! Would love a hybrid model but that is in the works too. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Customer satisfaction and cost reduction. Metrics into lost shipments. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-4959004/official_response/edit) Hello, Thank you for writing this wonderful review! We are thrilled to hear you are enjoying using Route. We pride ourselves on offering world-class customer service! We are fortunate to have partners who help us be better. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Enjoy your day, Bianca, Customer Service Validated ReviewerSource: Organic ## Questions about Route? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Route ](https://www.g2.com/products/route-2023-05-09/discussions/new) GU Guest User What is Route Protection & Tracking used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-route-protection-tracking-used-for) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 4 years ago Can't anyone just insure customers on their own? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/can-t-anyone-just-make-an-insurance-product-for-their-customers) [ View all Discussions ](https://www.g2.com/products/route-2023-05-09/discuss) ## Pricing Options Pricing provided by Route Protection & Tracking. ### Basic Free ### Pro Starting at $349.00 Per Month ### Custom Contact Us [ View More Pricing Information ](https://www.g2.com/products/route-2023-05-09/pricing) Route Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8fec2885c1049899b41ff8e1a0b4a1bd/aftership.png "Product Avatar Image") AfterShip 4.7/5(311) [ Compare Now ](https://www.g2.com/compare/aftership-vs-route-2023-05-09) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_18a74909abe6d08a24e6bd4d7976f73c/extend-protection-reviews.jpg "Product Avatar Image") Extend 4.5/5(61) [ Compare Now ](https://www.g2.com/compare/extend-protection-reviews-vs-route-2023-05-09) ##### ##### Route Features Shipping Insurance Claim Tracking Shipment Tracking Integrations Reporting & Analytics [ View More Features ](https://www.g2.com/products/route-2023-05-09/features) ##### Categories on G2 [E-Commerce Tools](https://www.g2.com/categories/e-commerce-tools)[Shipping Insurance](https://www.g2.com/categories/shipping-insurance) ##### Explore More [Which PHP IDE has the best customer support for SaaS companies under 50 people?](https://www.g2.com/discussions/which-php-ide-has-the-best-customer-support-for-saas-companies-under-50-people)[What platform provides analytics on alert resolution times?](https://www.g2.com/discussions/what-platform-provides-analytics-on-alert-resolution-times)[What are the most trusted gym management platforms by gym managers and fitness studio owners based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-gym-management-platforms-by-gym-managers-and-fitness-studio-owners-based-on-user-reviews) [Best compensation management software for tech startups](https://www.g2.com/discussions/best-compensation-management-software-for-tech-startups)[Top-rated SAP service for office supplies management](https://www.g2.com/discussions/top-rated-sap-services-for-managing-office-supplies)[Pros and Cons Details](https://www.g2.com/products/route-2023-05-09/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)