--- title: Route Reviews meta\_title: 'Route Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 114 reviews by the users' company size, role or industry to find out how Route works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 114 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Inventory Management url: https://www.g2.com/categories/inventory-management --- # Route Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Route but has limited features. Are you part of the Route team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Route empowers online brands with a premium post-purchase customer experience. Lost, stolen or damaged packages? Route covers all of that, letting customers reorder in one click, while merchants rack up an additional sale, instead of potential lost revenue. Route delivers proactive shipping and delivery updates for every order, while bringing the entire e-commerce transaction history, visualization map and carrier resolution options in one convenient place. * * * Seller [Route](https://www.g2.com/sellers/route-61af7380-59fa-434e-bfd5-d03f5747f3dc) Discussions [Route Community](https://www.g2.com/products/route-2023-05-09/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Jamie Younse Show More ## Pricing Pricing provided by Route Protection & Tracking. ### Basic Free ### Pro Starting at $349.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/route-2023-05-09/pricing) ## Top-Rated Alternatives [ ![AfterShip](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AfterShip") AfterShip 4.7/5(311) ](https://www.g2.com/products/aftership/reviews) [ ![Elfsight](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elfsight") Elfsight 4.8/5(907) ](https://www.g2.com/products/elfsight/reviews) [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ View All Alternatives ](https://www.g2.com/products/route-2023-05-09/competitors/alternatives) ## User Insights Average based on 114 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Jane Ann Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jane Ann Z.") JZ Jane Ann Z. Director Customer Success Small-Business (50 or fewer emp.) 12/13/2021 "Route Is Truly A Customer Service Lifesaver" 5/5 What do you like best about Route? Ease of doing business and no more worrying about orders shipping once they leave our Fulfillment Center. Review collected by and hosted on G2.com. What do you dislike about Route? "Wait period" for international orders - especially our bordering country's - Canada and Mexico. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Easy to explain Route to our customers and offering shipping protection at a low cost. No more time wasted and money on lost or stolen parcels. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5190528/official_response/edit) Hi there, Thanks for taking the time to write a review. We're happy to hear you have a good experience using Route! We appreciate the feedback regarding North American country lines. I will definitely pass that information along. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service Current UserValidated ReviewerSource: Organic ![Joel F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joel F.") JF Joel F. Customer Experience Manager Mid-Market (51-1000 emp.) 8/26/2021 "Best in the game!" 5/5 What do you like best about Route? The team at Route has been absolutely amazing from the very beginning and throughout each interaction!! Implementation was seamless and their support team has only improved over time thanks to their impressive SLA. The best part of all is that they actually listen to our feedback which we've seen used for current releases! They're always actively looking for areas to improve and continue down the path of being the best in the game! Review collected by and hosted on G2.com. What do you dislike about Route? Not having deeper self-service reporting tools. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Alleviating internal support bandwidth and carrier issues. The biggest benefit we've realized is utilizing Route as an extension of our Brand rather than a tool to submit claims. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-4969556/official_response/edit) Hello Joel, Thank you for writing this wonderful review! We're thrilled to hear you have a good experience using Route! Route prides itself on offering peace of mind for merchants and their customers through our package protection as well as world-class customer service! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a great day, Bianca, customer service Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 12/15/2021 "Route is a Win, Win!" 5/5 What do you like best about Route? Route was straightforward to install. It has saved us countless hours we used to spend filing and tracking UPS and Fed Ex claims. Most importantly is that the customers are taken care of and happy! Review collected by and hosted on G2.com. What do you dislike about Route? There honestly is nothing to dislike. They have approved about 99% of the claims and when we questioned them on the ones they did not cover they had a legit reason. Review collected by and hosted on G2.com. Recommendations to others considering Route: Give it a try! Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? The labor hours we spent filing and tracking UPS and Fed ex claims. Huge savings in labor. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5206505/official_response/edit) Hi there, Thank you for writing this wonderful review! We're thrilled to hear you have a good experience using Route! We pride ourselves on offering excellent customer service. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service 6/16/2022 Current UserValidated ReviewerSource: Organic ![Jenna L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenna L.") JL Jenna L. Ceo Small-Business (50 or fewer emp.) 12/8/2021 "Excellent customer service" 5/5 What do you like best about Route? I love how easy it is to file a claim and resolve customer shipping concerns. Makes our customer service experience far more effective, professional and courteous. Review collected by and hosted on G2.com. What do you dislike about Route? Wish i could integrate with recurring orders/auto-renew. Wish i could use fory b2b sales too. But maybe that will come. Review collected by and hosted on G2.com. Recommendations to others considering Route: N/a Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Resolving loss and theft Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5187669/official_response/edit) Hi there, Thanks for taking the time to write this review. Route prides itself on offering world-class customer service! Thanks for the suggestion and I will definitely pass this along. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Enjoy your day, Bianca, Customer Service Current UserValidated ReviewerSource: Organic QG Quin G. Community Experience Team Member Small-Business (50 or fewer emp.) 12/15/2021 "Route Review + $25 Holiday Promotion (EarthHero)" 5/5 What do you like best about Route? Route has always helped out when we needed it most! Very friendly and willing to help no matter the situation. Review collected by and hosted on G2.com. What do you dislike about Route? The details on what they cover exactly can be a bit confusing. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Route has helped us replace missing/stolen packages for so many customers! Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5205912/official_response/edit) Hi Quin, Thanks for your kind words! We pride ourselves on giving great customer service and we are happy we hit your standard. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Best, Bianca, customer service Current UserValidated ReviewerSource: Organic ![Ray F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ray F.") RF Ray F. eCommerce Manager Small-Business (50 or fewer emp.) 12/10/2021 "High recommend for e-commerce businesses." 5/5 What do you like best about Route? They offer a service that provides a fast and decisive option for claims that may arise from lost, damaged, or stolen shipments. Review collected by and hosted on G2.com. What do you dislike about Route? Sometimes the claims are automatically declined without a person to review the circumstances Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Our chargeback claims have been reduced with Route Shipping Protection Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5193154/official_response/edit) Hi there, Thanks for taking the time to write a review. We are thrilled to hear you have had a good experience using Route. We take your feedback seriously and will pass it along. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Best, Bianca, customer service Current UserValidated ReviewerSource: Organic ![Nadia M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nadia M.") NM Nadia M. Owner of caelis boutique Small-Business (50 or fewer emp.) 12/15/2021 "Love it" 5/5 What do you like best about Route? I like that its something that i dont have to worry about. Its there if the customer wants to use it and they are a big help if something happenes with a package and i dont even have to stress about it they take care of everything. Review collected by and hosted on G2.com. What do you dislike about Route? So far i have liked everything and i havent had any complaints from customers. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? It rlives stress and its not soething madetory for customers its just there if they want to use it. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5206393/official_response/edit) Hi Nadia, Thank you for taking the time to write this review! We are happy we could make things less stressful. We strive on offering exceptional customer service. If you have any other questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd be happy to help! Thanks, Bianca, customer service Validated ReviewerSource: Organic ![Jake J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jake J.") JJ Jake J. Owner Small-Business (50 or fewer emp.) 12/14/2021 "Amazing Platform/Company" 5/5 What do you like best about Route? Route has been an amazing company for us at BlacktipH, they have made our shipping procedure a lot safer and easier with our customers and saved us hours of customer service trying to track down packages that have been lost with the major shipping companies, Totally recommend Review collected by and hosted on G2.com. What do you dislike about Route? We have yet to come across any situations yet Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? We have saved hours of customer service time during the holidays trying to track down packages that have been lost Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5202827/official_response/edit) Hi Jake, Thanks for taking the time to write this review. We are always happy to hear Route is working out for one of our merchants. If you have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service Validated ReviewerSource: Organic ![Jon R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jon R.") JR Jon R. Vice President of Operations Small-Business (50 or fewer emp.) 8/25/2021 "Route Shipping Protection is Worth it!" 4.5/5 What do you like best about Route? I like the ease of use of the backend of the user portal and ease of install on our WooCommerce store platforms. They make shipping protection easy and they have just recently implemented SMS messaging for our customers. Review collected by and hosted on G2.com. What do you dislike about Route? After almost a year of use, not much to dislike. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Giving the freedom to the end-user to decide how they want to receive shipping tracking information is powerful! The customer can choose email, SMS, or use the supported app for Apple or Android. It has simplified our life for delivering tracking info to the customer. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-4966075/official_response/edit) Hello Jon, Thanks for the kind words! We are happy to hear you have had a good experience using Route. If you ever come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a wonderful day,
 Bianca, Customer Service Current UserValidated ReviewerSource: Organic ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") AF Verified User in Food & Beverages Small-Business (50 or fewer emp.) 12/13/2021 "Great Product/ Service" 4.5/5 What do you like best about Route? Route is great for surfacing tracking with the major carriers and claims resolutions at reasonable rates. Also, like the fact that you can either pass the charge to your customers or opt in to subsidize the cost of insurance. Review collected by and hosted on G2.com. What do you dislike about Route? The fact that it is not that easy to browse multiple stores under one account. Review collected by and hosted on G2.com. Recommendations to others considering Route: Yes Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Currently not integrated with a shipping aggregator we use, but it is on the tech roadmap which is good to know. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5198282/official_response/edit) Hello, Thank you for taking the time to write this kind review. We're happy to hear you have a good experience using Route! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a nice day, Bianca, Customer Service Current UserValidated ReviewerSource: Organic ## Questions about Route? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Route ](https://www.g2.com/products/route-2023-05-09/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 4 years ago Can't anyone just insure customers on their own? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/can-t-anyone-just-make-an-insurance-product-for-their-customers) GU Guest User What is Route Protection & Tracking used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-route-protection-tracking-used-for) [ View all Discussions ](https://www.g2.com/products/route-2023-05-09/discuss) ## Pricing Options Pricing provided by Route Protection & Tracking. ### Basic Free ### Pro Starting at $349.00 Per Month ### Custom Contact Us [ View More Pricing Information ](https://www.g2.com/products/route-2023-05-09/pricing) Route Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8fec2885c1049899b41ff8e1a0b4a1bd/aftership.png "Product Avatar Image") AfterShip 4.7/5(311) [ Compare Now ](https://www.g2.com/compare/aftership-vs-route-2023-05-09) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_18a74909abe6d08a24e6bd4d7976f73c/extend-protection-reviews.jpg "Product Avatar Image") Extend 4.5/5(61) [ Compare Now ](https://www.g2.com/compare/extend-protection-reviews-vs-route-2023-05-09) ##### ##### Route Features Shipping Insurance Claim Tracking Shipment Tracking Integrations Reporting & Analytics [ View More Features ](https://www.g2.com/products/route-2023-05-09/features) ##### Categories on G2 [E-Commerce Tools](https://www.g2.com/categories/e-commerce-tools)[Shipping Insurance](https://www.g2.com/categories/shipping-insurance) ##### Explore More [Which PHP IDE has the best customer support for SaaS companies under 50 people?](https://www.g2.com/discussions/which-php-ide-has-the-best-customer-support-for-saas-companies-under-50-people)[What platform provides analytics on alert resolution times?](https://www.g2.com/discussions/what-platform-provides-analytics-on-alert-resolution-times)[What are the most trusted gym management platforms by gym managers and fitness studio owners based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-gym-management-platforms-by-gym-managers-and-fitness-studio-owners-based-on-user-reviews) [Best compensation management software for tech startups](https://www.g2.com/discussions/best-compensation-management-software-for-tech-startups)[Top-rated SAP service for office supplies management](https://www.g2.com/discussions/top-rated-sap-services-for-managing-office-supplies)[Pros and Cons Details](https://www.g2.com/products/route-2023-05-09/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)