--- title: Route Reviews meta\_title: 'Route Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 114 reviews by the users' company size, role or industry to find out how Route works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 114 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Inventory Management url: https://www.g2.com/categories/inventory-management --- # Route Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Route but has limited features. Are you part of the Route team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Route empowers online brands with a premium post-purchase customer experience. Lost, stolen or damaged packages? Route covers all of that, letting customers reorder in one click, while merchants rack up an additional sale, instead of potential lost revenue. Route delivers proactive shipping and delivery updates for every order, while bringing the entire e-commerce transaction history, visualization map and carrier resolution options in one convenient place. * * * Seller [Route](https://www.g2.com/sellers/route-61af7380-59fa-434e-bfd5-d03f5747f3dc) Discussions [Route Community](https://www.g2.com/products/route-2023-05-09/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Jamie Younse Show More ## Pricing Pricing provided by Route Protection & Tracking. ### Basic Free ### Pro Starting at $349.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/route-2023-05-09/pricing) ## Top-Rated Alternatives [ ![AfterShip](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AfterShip") AfterShip 4.7/5(311) ](https://www.g2.com/products/aftership/reviews) [ ![Elfsight](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elfsight") Elfsight 4.8/5(907) ](https://www.g2.com/products/elfsight/reviews) [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ View All Alternatives ](https://www.g2.com/products/route-2023-05-09/competitors/alternatives) ## User Insights Average based on 114 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![M. P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "M. P.") MP M. P. Marketing Agency Owner Small-Business (50 or fewer emp.) 8/26/2021 "Honest Company" 5/5 What do you like best about Route? I love that it protects my customers from lost/damaged/stolen orders; they reply quickly and have a great dashboard. Customers receive their money back when there's an issue. Review collected by and hosted on G2.com. What do you dislike about Route? They only pay with Paypal, and some customers refuse to get PayPal. In addition, sometimes they make mistakes and refund customers who already received their item, and also their deadlines are a bit short, you have only a 10-day window to file a claim, sometimes the item is still on its way, and I prefer to wait to make sure the customer receives their product, and only then file the claim if I'm 100% sure it's lost. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? I don't have to refund customers for lost/damaged/stolen orders, I pay the route premiums, and they do it for me. Reduces headaches. Review collected by and hosted on G2.com. Show More 9/20/2021 Current UserValidated ReviewerSource: Organic ![Hailey K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hailey K.") HK Hailey K. Operations Manager Small-Business (50 or fewer emp.) 12/9/2021 "Saves time and money" 4.5/5 What do you like best about Route? The most helpful thing is that they manage the customer returns and refunds! I appreciate the easy-to-use app. We use the integration with shopify. I can't compare to competitors. Review collected by and hosted on G2.com. What do you dislike about Route? As a merchant, we can not use the insurance easily for our business shipments. Everything works properly, this is simply not available to merchants at this time. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? We are solving problems with lost or damaged packages as well as saving time and money by having Route manage the problem orders with our customers directly, leaving us out. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5190762/official_response/edit) Hi there, Thank you for writing this wonderful review! We are happy to hear Route has been easy to use for you! We appreciate the suggestion regarding business shipments. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Best, Bianca, Customer Service Current UserValidated ReviewerSource: Organic ![Osiris M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Osiris M.") OM Osiris M. Content and Digital Marketing Specialist Small-Business (50 or fewer emp.) 12/14/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Incredible Asset for Online Shopping" 5/5 What do you like best about Route? I love being able to feel secure when I shop, knowing that if anything does come about I will be protected and cared for. When issues arise elsewhere, it's always a battle of calling everyone and their mother to get it solved. Not here! Review collected by and hosted on G2.com. What do you dislike about Route? I don't dislike anything really. The cost is transparent, the offering and limitations of Route are also well-known. I have liked having this option when shopping. Review collected by and hosted on G2.com. Recommendations to others considering Route: Love the interface and ability to use an app on my phone to track my shipments. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? While I haven't had to use Route's features (as in, no problem has arisen), I always check the box for Route Protection because it's inexpensive and it truly does protect. Great for peace of mind. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5202316/official_response/edit) Hi there, Thanks for the kind words! We're happy to hear Route is hitting your expectations. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, 
Bianca, Customer Service Validated ReviewerSource: Organic ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") AF Verified User in Food & Beverages Small-Business (50 or fewer emp.) 12/13/2021 "Highly recommend!" 5/5 What do you like best about Route? Our delivery company stopped issuing credits against lost/damaged package claims during Covid, but with Route we now have a solution that covers us and the client in those situations. Review collected by and hosted on G2.com. What do you dislike about Route? The accounting on the back end isn't ideal - the customer pays premiums to your business which is then paid to Route - but hopefully at some point they can work this so the premiums go directly to Route. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? As I mentioned earlier, our logistics provider stopped issuing credits against delivery claims, but with Route we no longer have to eat that cost as a business. And from the customer side, they now have an easy solution for submitting claims against lost/damaged/delayed packages and for being reimbursed against those claims. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5196758/official_response/edit) Hello, Thanks for taking the time to write a review! We are happy to hear you have had a good experience using route. We truly appreciate your feedback and I can pass along this information. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a good day, 
Bianca, Customer Service Current UserValidated ReviewerSource: Organic ![Kate W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate W.") KW Kate W. IT Small-Business (50 or fewer emp.) 12/14/2021 "Easy and effective" 5/5 What do you like best about Route? Route helps to reduce our workload by helping our customers get their items without our team having to work directly with the carriers or pay to re-ship items. Review collected by and hosted on G2.com. What do you dislike about Route? We haven't had a negative experience with Route so far! As far as we can see, there is no downside to using this service on our websites. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? We are no longer losing money by reshipping items lost in transit. Route provides our customers with excellent tracking information and easy claim processing. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5202392/official_response/edit) Hi there, Thanks for taking the time to write this review! We're happy to hear you have had a good experience using Route! We prides ourselves on offering great peace of mind for merchants and their customers through our package protection and world-class customer service! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service Current UserValidated ReviewerSource: Organic ![Natalie H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Natalie H.") NH Natalie H. Customer User Experience Manager Small-Business (50 or fewer emp.) 8/30/2021 "Great company, great CS" 4.5/5 What do you like best about Route? They have always been fast and responsive when we had questions or issues. They have always been personal and treated us well. They help make changes and ensure we are using Route the best way for our business. It's nice that they take care of the issues, so our CS team doesn't need to. Highly recommend! Review collected by and hosted on G2.com. What do you dislike about Route? Sometimes there are glitches here or there, or sometimes they can get backlogged and won't respond to customers as quickly as they advertise. Review collected by and hosted on G2.com. Recommendations to others considering Route: Best solution for lost or damaged products if you don't have a way to take care of these issues within your company. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? We are cutting down our CS time in dealing with packages lost. Provides a cheap way to make customers feel secure in case things go wrong with a delivery. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-4971368/official_response/edit) Hello Natalie, Thanks for the kind words! Route prides itself on offering world-class customer service and we are happy to hear we have been hitting your standard of support. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a great day! Bianca, customer service Current UserValidated ReviewerSource: Organic VN Victoria N. C Small-Business (50 or fewer emp.) 12/13/2021 "Route is AMAZING!" 5/5 What do you like best about Route? When the customer needs help they are happy to assist them in a timely manner. Review collected by and hosted on G2.com. What do you dislike about Route? When a package is lost and a customer complains that they need to file a police report. It is sometimes difficult to get the customer to agree. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Route helps the customer find the information they need. It makes the customers feel like they have someone by there side during the frustrating process. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5197655/official_response/edit) Hello, Thank you for writing this wonderful review! We're thrilled to hear you have a good experience using Route! We feel very fortunate to partner with you as well. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Best, Bianca, customer service Current UserValidated ReviewerSource: Organic IC Ira C. owner Small-Business (50 or fewer emp.) 12/8/2021 "Highly Recommended" 5/5 What do you like best about Route? Ease of set up and great customer support-my customers love it and I have peace of mind that everyone will get what they order Review collected by and hosted on G2.com. What do you dislike about Route? So far I have not found anything that I dislike Review collected by and hosted on G2.com. Recommendations to others considering Route: i will be installing this on my other sites as well Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? its an easier way for customers to track there packages-saves me time to answer emails and calls Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5187448/official_response/edit) Hi there, Thank you for this review! Route prides itself on offering world-class customer service! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Enjoy your day, Bianca, Customer Service Current UserValidated ReviewerSource: Organic ![Katelyn J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katelyn J.") KJ Katelyn J. Lead Web Developer Small-Business (50 or fewer emp.) 12/17/2021 "Easy to Integrate, Great Service" 5/5 What do you like best about Route? This service was very easy to integrate into our custom build WordPress/WooCommerce site. It has been a great experience for both our customers and customer relations employees. I would recommend for any WooCommerce store! Review collected by and hosted on G2.com. What do you dislike about Route? I do think it's been a great service for our company and an easy lift to integrate as a developer. I don't have any dislikes at this point. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? To help with shipping-related issues that are typically out of our hands. Route gives us the extra protection we need and takes quite a bit of the shoulders of our customer relations team. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5211680/official_response/edit) Hello Katelyn, Thanks for this wonderful review! We are happy to hear Route has given you a great experience. We strive to give exceptional customer service and we're happy to hear we hit your standard. If you have any other questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd be happy to help! Best, Bianca, customer service Validated ReviewerSource: Organic ![James Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James Q.") JQ James Q. Remote customer service agent Small-Business (50 or fewer emp.) 1/24/2022 "This company is garbage" 0/5 What do you like best about Route? Nothing about this company is worthwhile Review collected by and hosted on G2.com. What do you dislike about Route? Ordered a package that was insured by Route (required by shipper) the package WAS NOT DELIVERED. Route policy required me to file a police report (fraudulently) even though it could be thoroughly proved the package HAD NOT been delivered due to the lack of the required signature. These pieces of crap are accessories to a crime (Filing a false report). Review collected by and hosted on G2.com. Recommendations to others considering Route: Find some other app. ANY OTHER APP! Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Nothing Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5292868/official_response/edit) Hello James, Thanks for taking the time to reach out. We are sorry you never received your package. We would be happy to help you with your issue, however, we do require a police report for packages labeled delivered but not received. You can view our policies at this link: https://help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies If you do file a police report, please let us know and we can move forward with replacing or refunding your package. Thanks, Bianca, customer service 7/24/2022 Validated ReviewerSource: Organic ## Questions about Route? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Route ](https://www.g2.com/products/route-2023-05-09/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 4 years ago Can't anyone just insure customers on their own? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/can-t-anyone-just-make-an-insurance-product-for-their-customers) GU Guest User What is Route Protection & Tracking used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-route-protection-tracking-used-for) [ View all Discussions ](https://www.g2.com/products/route-2023-05-09/discuss) ## Pricing Options Pricing provided by Route Protection & Tracking. ### Basic Free ### Pro Starting at $349.00 Per Month ### Custom Contact Us [ View More Pricing Information ](https://www.g2.com/products/route-2023-05-09/pricing) Route Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8fec2885c1049899b41ff8e1a0b4a1bd/aftership.png "Product Avatar Image") AfterShip 4.7/5(311) [ Compare Now ](https://www.g2.com/compare/aftership-vs-route-2023-05-09) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_18a74909abe6d08a24e6bd4d7976f73c/extend-protection-reviews.jpg "Product Avatar Image") Extend 4.5/5(61) [ Compare Now ](https://www.g2.com/compare/extend-protection-reviews-vs-route-2023-05-09) ##### ##### Route Features Shipping Insurance Claim Tracking Shipment Tracking Integrations Reporting & Analytics [ View More Features ](https://www.g2.com/products/route-2023-05-09/features) ##### Categories on G2 [E-Commerce Tools](https://www.g2.com/categories/e-commerce-tools)[Shipping Insurance](https://www.g2.com/categories/shipping-insurance) ##### Explore More [Which PHP IDE has the best customer support for SaaS companies under 50 people?](https://www.g2.com/discussions/which-php-ide-has-the-best-customer-support-for-saas-companies-under-50-people)[What platform provides analytics on alert resolution times?](https://www.g2.com/discussions/what-platform-provides-analytics-on-alert-resolution-times)[What are the most trusted gym management platforms by gym managers and fitness studio owners based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-gym-management-platforms-by-gym-managers-and-fitness-studio-owners-based-on-user-reviews) [Best compensation management software for tech startups](https://www.g2.com/discussions/best-compensation-management-software-for-tech-startups)[Top-rated SAP service for office supplies management](https://www.g2.com/discussions/top-rated-sap-services-for-managing-office-supplies)[Pros and Cons Details](https://www.g2.com/products/route-2023-05-09/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)