--- title: Route Reviews meta\_title: 'Route Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 114 reviews by the users' company size, role or industry to find out how Route works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 114 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Inventory Management url: https://www.g2.com/categories/inventory-management --- # Route Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Route but has limited features. Are you part of the Route team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Route empowers online brands with a premium post-purchase customer experience. Lost, stolen or damaged packages? Route covers all of that, letting customers reorder in one click, while merchants rack up an additional sale, instead of potential lost revenue. Route delivers proactive shipping and delivery updates for every order, while bringing the entire e-commerce transaction history, visualization map and carrier resolution options in one convenient place. * * * Seller [Route](https://www.g2.com/sellers/route-61af7380-59fa-434e-bfd5-d03f5747f3dc) Discussions [Route Community](https://www.g2.com/products/route-2023-05-09/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Jamie Younse Show More ## Pricing Pricing provided by Route Protection & Tracking. ### Basic Free ### Pro Starting at $349.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/route-2023-05-09/pricing) ## Top-Rated Alternatives [ ![AfterShip](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AfterShip") AfterShip 4.7/5(311) ](https://www.g2.com/products/aftership/reviews) [ ![Elfsight](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elfsight") Elfsight 4.8/5(907) ](https://www.g2.com/products/elfsight/reviews) [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ View All Alternatives ](https://www.g2.com/products/route-2023-05-09/competitors/alternatives) ## User Insights Average based on 114 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Manuel I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manuel I.") MI Manuel I. Customer Service Lead Small-Business (50 or fewer emp.) 12/13/2021 "Very Effective Package Insurance Claim Process." 5/5 What do you like best about Route? They have a speedy response time on claims. I had issues in the past with shipping carriers. The claim process was taking too long and sometimes led to losses. Route fixed that problem instantly. Especially during the BFCM and boxing seasons. Very effective and efficient process. Review collected by and hosted on G2.com. What do you dislike about Route? They didn't send notifications on unsuccessful claims. You'd have to be on the dashboard constantly to see updates on resolutions. They fixed that though, I get emails from reps when something is wrong with a claim. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Package loss claims was the biggest issue with shipping carriers. Route solves it by being the middleman between my store and the carrier and solves all package claim issues on my behalf. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5197792/official_response/edit) Hi there, Thank you for writing a review! We're thrilled to hear you have a good experience using Route! Route prides itself on offering great peace of mind for merchants and their customers through our package protection and world-class customer service! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service Current UserValidated ReviewerSource: Organic ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") AA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 12/14/2021 "A must have, especially for holiday shipping!" 5/5 What do you like best about Route? They respond really quickly and can process claims way faster than any shipping company. Customers get impatient, especially when they are looking for Christmas presents to be delivered, and Route gets that! Review collected by and hosted on G2.com. What do you dislike about Route? They are very strict about the date ranges you have to file a claim within, and if you are a few days outside the window I guess there's not much that can be done. Sometimes customers say that they wanted to wait a little longer to see if it would show up, which typically is ideal and what we would ask them to do anyway, but then if they wait too long they might not be able to file a claim at all. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? It takes a lot of work off our customer service team that we can just direct them elsewhere when they are upset about a package being lost. They an also provide actual solutions for them and place reorders without having to tie us down with details. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5202582/official_response/edit) Hello there, Thanks for taking the time to write a review. We are happy to hear you have had a good experience using Route. We appreciate the feedback and I have passed along the suggestions. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Best, Bianca, customer service Current UserValidated ReviewerSource: Organic ![Verified User in Wine and Spirits](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wine and Spirits") AW Verified User in Wine and Spirits Small-Business (50 or fewer emp.) 12/11/2021 "Easy to install, and responsive communication" 4/5 What do you like best about Route? The app is easy to install and an instant setup for merchants. It offers a supplemental experience for the customer to have peace of mind and ease tracking their shipments. Review collected by and hosted on G2.com. What do you dislike about Route? Route's insurance protection is limited to the shipment's merchandise value only, meaning taxes and shipping costs are still lost when we have to make a claim. Also, I would appreciate the ability to add insurance after an order has been placed in our store. For example, if we convince a customer to add the insurance onto the order, we must create a new order and cancel the previous one, which jumbles the paperwork. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Overall, it does add peace of mind to shipments that, in the worst case, we can offer a replacement or reimbursement to the customer and minimize our losses. As a small family business, we operate on tight margins, and Route keeps the margin from collapsing on online orders. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5194721/official_response/edit) Hi there, Thanks for the kind words! We are happy it was an easy process to set up Route. We do appreciate the feedback regarding adding on Route later. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a wonderful day, 
Bianca, Customer Service 6/13/2022 Current UserValidated ReviewerSource: Organic ![Whitney G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Whitney G.") WG Whitney G. Multiline Representive Small-Business (50 or fewer emp.) 12/10/2021 "Takes a lot of stress off business owner" 5/5 What do you like best about Route? Takes a lot of stress off business owner. Have used her out for about a year and even though sometimes it can take a bit longer than you would like to get resolution for issues it doesn’t make a great place for issues that happen during mailing to get taken care of where all of the problems do not fall on a small business owner. As you know even a few small issues can cause a lot of financial trouble when you are a small business. When you’re mailing items that are a priority it is rare that you ever get any luck from the Postal Service and if you use first class there’s absolutely no help. So route is a great alternative to take some of the stress off Review collected by and hosted on G2.com. What do you dislike about Route? Sometimes when there is an issue it takes a bit long to get resolution when a customer is quite pushy Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? I have a place to refer customers to when there are issues and it doesn't come out of my pocket Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5193094/official_response/edit) Hi there, Thank you for taking the time to write this kind review. We're happy to hear you have a good experience using Route! Route prides itself on offering peace of mind for merchants and their customers through our package protection and world-class customer service! We take all feedback seriously and appreciate the observation. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, Customer Service Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 12/9/2021 "Route \> Dealing With Carriers" 5/5 What do you like best about Route? The absolute best thing is not having to deal with carrier claims anymore, which are a massive time suck and will basically ghost me to avoid paying out for their errors. This means our team no longer has to deal with carriers, and it's all in Route's court. We do roughly 2,000 - 3,000 orders a month on a $350 - $400 AOV, so we're doing fairly significant volume on a fragile product. Second best part is my customer service rep is insanely responsive, and I pretty much sent / send a battery of questions his way regularly. Review collected by and hosted on G2.com. What do you dislike about Route? It can be a major pain in the butt to implement with specific 3PL services. Because the SKU is static and not unique, it threw our 3PL for a gigantic loop, requiring them to change their backend to allow for identical SKUs to be used by multiple customers in their system. That's the only downside to be honest. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Save time and save money. If a package is lost with a carrier, we usually lose money, but with Route, we're making it all back. The time to solve a customer issue is a lot better. We don't have a large margins, so we need to run our business efficiently, and this is a big money and time-saving area. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5190565/official_response/edit) Hello, Thank you for writing this wonderful review! Route prides itself on offering world-class customer service! We appreciate the feedback and we will happily pass this feedback along. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Enjoy your day, Bianca, Customer Service Current UserValidated ReviewerSource: Organic LF Laura F. Head of Marketing Small-Business (50 or fewer emp.) 12/14/2021 "Great customer experience!" 5/5 What do you like best about Route? ease of use when filing a claim for customers or having customers file their own claim. Much easier than dealing with shipping carriers when a package is lost or damaged. Review collected by and hosted on G2.com. What do you dislike about Route? needing a police report for lost orders over $100 is somewhat difficult to convince customers to do, i wish there was another way to verify and move forward with the replacement process for larger orders. Review collected by and hosted on G2.com. Recommendations to others considering Route: allow stores to make adding route mandatory Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? huge benefits for our customers and for providing fast and helpful customer service. we save time and provide a better customer service when customers add route to their order. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5201955/official_response/edit) Hello, Thanks for your kinds words. We're happy to hear you have a good experience using Route! We appreciate your feedback regarding police reports and I am happy to pass that information along. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a great day, Bianca, Customer Service Current UserValidated ReviewerSource: Organic ![Chuck B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chuck B.") CB Chuck B. Founder | Head Coach Small-Business (50 or fewer emp.) 2/8/2021 "Route has been an outstanding value-add to our eCommerce customers" 5/5 What do you like best about Route? Outstanding shipment protection offering at a reasonable cost to our customers. Their loss/damage claims approval rate is multiples of other carriers (UPS, Fedex, etc). Claims process is super easy. Review collected by and hosted on G2.com. What do you dislike about Route? Nothing to dislike. Installation was very easy. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? The higher cost we incurred of other shipping insurance. Giving the customer the option to insure (or not) has been wonderful. Claims submission and processing has been super fast. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-4588748/official_response/edit) Hello Chuck, Thanks for taking the time to write this review! We are thrilled to hear your installation was an easy experience for you. We are always here if you have any questions! You can reach us at https://routeapphelp.zendesk.com/hc/en-us. Thank you, Bianca, customer service 2/8/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite KB Kasey B. Owner Small-Business (50 or fewer emp.) 12/9/2021 "Great App" 4.5/5 What do you like best about Route? It is so helpful having an app that integrates with shopify so easily. This makes everything run so smoothly. It is great being able to communicate with the Route team directly as well. Review collected by and hosted on G2.com. What do you dislike about Route? I wish there were better options for Merchant Insurance. There have been times when we needed insurance on non consumer shipments and we weren't able to do so easily. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Not only does Route deal with our customers who are having trouble with missing or problems shipping directly, but it also saves us time and money with little to no additional work. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5190952/official_response/edit) Hello, Thank you for writing this wonderful review! We are thrilled to hear it was an easy onboarding experience. We appreciate the suggestion and I can definitely pass that along. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Enjoy your day, Bianca, Customer Service Current UserValidated ReviewerSource: Organic KW Kathryn W. IT Small-Business (50 or fewer emp.) 12/14/2021 "Wish we would've found it sooner!" 4.5/5 What do you like best about Route? The best thing about Route is that it increases our customer's confidence in purchasing our products. Some of our items are higher ticket items, and with porch pirates roaming around, especially during the holidays, Route gives our customers security that they will receive their order. Review collected by and hosted on G2.com. What do you dislike about Route? We have yet to find a downside to having the Route integration on our website. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? We are saving money by not having to reship items to our customers. Route protection helps the customers resolve their issues with time or money spent on our side. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5202441/official_response/edit) Hello there, Thanks for writing this kind review! We're happy using Route has been a good experience. We pride ourselves on taking care of our merchants and their customer. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Best, Bianca, customer service Current UserValidated ReviewerSource: Organic ![Kameron R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kameron R.") KR Kameron R. Director of Operations Mid-Market (51-1000 emp.) 8/24/2021 "Saves us time and money - but since time IS money, we save money and more money! :)" 4.5/5 What do you like best about Route? Route offers our customers protection for events that don't make sense for us to cover, like misdeliveries and thefts. Allowing customers to choose Route coverage allows us to focus on the things we can control, instead of the things we can't. Review collected by and hosted on G2.com. What do you dislike about Route? The administrative console is sometimes finicky and finding case information is not always as easy as we'd like for it to be. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? We decided not to allow any coverage, other than Route, for orders on our site. In other words, if the shipment is lost, damaged or stolen and you purchased Route protection - you're mostly going to be okay; however, if not, we don't generally cover those events. This has reduced our customer service turnaround times, improved the replacement process for our fulfillment team and protected us from claims that we can't turn around and file with the carrier. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-4963249/official_response/edit) Hello Kameron, Thanks for taking the time to write a review since we know time is money. We're thrilled to hear you have had a good experience using Route. If you ever have any questions in the future, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Enjoy your day, Bianca, Customer Service Current UserValidated ReviewerSource: Organic ## Questions about Route? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Route ](https://www.g2.com/products/route-2023-05-09/discussions/new) GU Guest User What is Route Protection & Tracking used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-route-protection-tracking-used-for) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 4 years ago Can't anyone just insure customers on their own? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/can-t-anyone-just-make-an-insurance-product-for-their-customers) [ View all Discussions ](https://www.g2.com/products/route-2023-05-09/discuss) ## Pricing Options Pricing provided by Route Protection & Tracking. ### Basic Free ### Pro Starting at $349.00 Per Month ### Custom Contact Us [ View More Pricing Information ](https://www.g2.com/products/route-2023-05-09/pricing) Route Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8fec2885c1049899b41ff8e1a0b4a1bd/aftership.png "Product Avatar Image") AfterShip 4.7/5(311) [ Compare Now ](https://www.g2.com/compare/aftership-vs-route-2023-05-09) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_18a74909abe6d08a24e6bd4d7976f73c/extend-protection-reviews.jpg "Product Avatar Image") Extend 4.5/5(61) [ Compare Now ](https://www.g2.com/compare/extend-protection-reviews-vs-route-2023-05-09) ##### ##### Route Features Shipping Insurance Claim Tracking Shipment Tracking Integrations Reporting & Analytics [ View More Features ](https://www.g2.com/products/route-2023-05-09/features) ##### Categories on G2 [E-Commerce Tools](https://www.g2.com/categories/e-commerce-tools)[Shipping Insurance](https://www.g2.com/categories/shipping-insurance) ##### Explore More [Is a dedicated unified workspace platform worth it for a mid-size company that wants to replace multiple collaboration apps with one tool?](https://www.g2.com/discussions/is-a-dedicated-unified-workspace-platform-worth-it-for-a-mid-size-company-that-wants-to-replace-multiple-collaboration-apps-with-one-tool%20)[What is the best tool for centralized log monitoring across systems?](https://www.g2.com/discussions/what-is-the-best-tool-for-centralized-log-monitoring-across-systems)[Which punch list platforms are most reliable based on reviews from project managers?](https://www.g2.com/discussions/which-punch-list-platforms-are-most-reliable-based-on-reviews-from-project-managers) [Which partner ecosystem platforms have the strongest integrations marketplace and API support for a company that needs deep connectivity with its existing GTM stack?](https://www.g2.com/discussions/which-partner-ecosystem-platforms-have-the-strongest-integrations-marketplace-and-api-support-for-a-company-that-needs-deep-connectivity-with-its-existing-gtm-stack)[How does UKG consulting compare to in-house implementation and support for enterprise buyers assessing total cost?](https://www.g2.com/discussions/how-does-ukg-consulting-compare-to-in-house-implementation-and-support-for-enterprise-buyers-assessing-total-cost)[Pros and Cons Details](https://www.g2.com/products/route-2023-05-09/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)