--- title: Route Reviews meta\_title: 'Route Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 114 reviews by the users' company size, role or industry to find out how Route works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 114 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Inventory Management url: https://www.g2.com/categories/inventory-management --- # Route Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Route but has limited features. Are you part of the Route team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Route empowers online brands with a premium post-purchase customer experience. Lost, stolen or damaged packages? Route covers all of that, letting customers reorder in one click, while merchants rack up an additional sale, instead of potential lost revenue. Route delivers proactive shipping and delivery updates for every order, while bringing the entire e-commerce transaction history, visualization map and carrier resolution options in one convenient place. * * * Seller [Route](https://www.g2.com/sellers/route-61af7380-59fa-434e-bfd5-d03f5747f3dc) Discussions [Route Community](https://www.g2.com/products/route-2023-05-09/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Jamie Younse Show More ## Pricing Pricing provided by Route Protection & Tracking. ### Basic Free ### Pro Starting at $349.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/route-2023-05-09/pricing) ## Top-Rated Alternatives [ ![AfterShip](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AfterShip") AfterShip 4.7/5(311) ](https://www.g2.com/products/aftership/reviews) [ ![Elfsight](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elfsight") Elfsight 4.8/5(907) ](https://www.g2.com/products/elfsight/reviews) [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ View All Alternatives ](https://www.g2.com/products/route-2023-05-09/competitors/alternatives) ## User Insights Average based on 114 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") EC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 8/23/2021 "Route Failed to Help our Customers" 0/5 What do you like best about Route? They were pretty helpful at the beginning. Review collected by and hosted on G2.com. What do you dislike about Route? They stopped providing services once the integration was running. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Nothing, we removed Route and have no plans on using them in the future. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-4959336/official_response/edit) Hello, Thanks for the updated review! I am so sorry to hear of any issues you and your customers had while working with our team. That is definitely not the experience we hope to leave you with. We would be happy to assist with any remaining questions or concerns you have regarding the issues experienced. Please feel free to reach out to our team at: https://route.com/help-center. We are always happy to help! Have a great day, Leea, Customer Service 11/17/2022 Current UserValidated ReviewerSource: Organic ![Grace B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Grace B.") GB Grace B. Customer Service Small-Business (50 or fewer emp.) 12/14/2021 "So glad that we utilize Route!" 4/5 What do you like best about Route? Route is such excellent peace of mind for both me, when I'm shopping on our site, but also for customers that utilize the service. Knowing that we have a fast, easy to use service to help people get replacements or refunds for their packages makes everyone's experience better! Review collected by and hosted on G2.com. What do you dislike about Route? Occasionally, our customers will think that they need to download the Route app to track their packages, and they get frustrated. It is often difficult for them to distinguish what their Route order number is from what our store order number is. However, we do also have some customers who are upset when they find out that the Route charge is auto-added (so you have to deselect it) from the checkout page. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? I love to use Route to help our customers if they have a shipping issue that the carrier does not cover, like a lost or stolen package. It provides peace of mind for everyone involved! Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5202977/official_response/edit) Hello Grace, Thanks for taking the time to write a review! We are happy we can offer peace of mind for you and your customers. We appreciate your feedback and I will definitely pass it along. If you have any other questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd be happy to help! Thanks, Bianca, customer service Current UserValidated ReviewerSource: Organic ![Ian A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ian A.") IA Ian A. C Small-Business (50 or fewer emp.) 12/9/2021 "Route Saves Your Shipping Issues Instantly" 5/5 What do you like best about Route? First of all, the Customer Service is great. Most of all, Route resolved shipping issues instantly such as lost, stolen, or damaged while it is in transit to the customers' shipping address. They are also affordable that will give us peace of mind when it comes to shipping problem. Review collected by and hosted on G2.com. What do you dislike about Route? What I don't like about this Route is they don't refund shipping cost for the original order. And customers' need to download the app for them to track their orders, which others may find it hassle for them instead of just having a link to click and track. Review collected by and hosted on G2.com. Recommendations to others considering Route: Route will instantly resolve your shipping issues with no hassle. Their Claim portal is so user-friendly. The Customer/Merchat Supports are responsive and helpful. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Route helps us cover these shipping issues instantly with no hassle as long as the claim will be filed in the timeline they clearly provided on their policies. It also help us make additional sales because people that have claims approved will say to other people that their orders are really secured as long as they purchased this route along with their orders. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5190718/official_response/edit) Hello there, Thank you for taking the time to write this wonderful review! Route prides itself on offering world-class customer service! We appreciate your feedback. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, Customer Service Current UserValidated ReviewerSource: Organic ![Gen S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gen S.") GS Gen S. Customer Service Support Small-Business (50 or fewer emp.) 12/9/2021 "Route effortlessly resolves your order issues regarding lost, damaged, or stolen items." 5/5 What do you like best about Route? Route Package Protection effortlessly resolves your order issues regarding lost, damaged, or stolen items at a very affordable price with just a few clicks through their claim portal. Zero hassle, instant solutions. Apart from that, you can track your order right to your doorstep. The staffs are very helpful and always find ways to help you resolve some concerns. Review collected by and hosted on G2.com. What do you dislike about Route? The refund is just only for the item cost, not including any shipping costs. They cannot change the shipping addresses of the replacement orders if in case customers have an updated shipping address. So you need to contact the merchant to update it before the replacement order takes place. Review collected by and hosted on G2.com. Recommendations to others considering Route: Sign up for this and you will have peace of mind for your orders in case they will be lost, damaged, or stolen instantly as long it's within the advised timeline for filing for the claims. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? It gives us peace of mind especially if their orders are lost in the way, damaged while in transit, or even those were stolen or orders that are marked delivered but package are not received by the customers. Instead of us reaching out to our shipping partners to look for the orders and where are they or the whereabouts of the packages, Route is there to help us resolve the shipping issue instantly. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5189764/official_response/edit) Hello! Thank you for writing this wonderful review! We are happy to hear you have had a good experience with Route. We appreciate the feedback regarding the refunds and I am happy to pass the suggestion along. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Enjoy your day, Bianca, Customer Service Current UserValidated ReviewerSource: Organic ![Ai Ling C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ai Ling C.") AC Ai Ling C. Professional Services Provider Small-Business (50 or fewer emp.) 12/15/2021 "Great Experience for the Merchant" 5/5 What do you like best about Route? Claims are easy and pretty quick (same-day in most cases). I can start a claim for my customers and then Route will liaise with them if they need anything more than what I've sent. Route pays for replacements and I ship them off. Works fantastically for me. Review collected by and hosted on G2.com. What do you dislike about Route? I honestly can't think of anything too annoying. In the beginning it was annoying having to try and prove to Route that things were shipped, but now that I've installed the WooCommerce Shipping Tracking app, it's working automatically. Review collected by and hosted on G2.com. Recommendations to others considering Route: If you have any issues with missing packages or damage during transit, you need Route. Period. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? I ship a lot of glass and sometimes items arrive damaged. Route has helped to make it so that USPS and UPS don't take all my time in entering claims. I just deal with Route's hassle-free procedure and I let them deal with that. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5206430/official_response/edit) Hello Ai, Thanks for your wonderful review! We are happy we could make claims and an easy process for you. Should you run into any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service Current UserValidated ReviewerSource: Organic ![Live F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Live F.") LF Live F. CEO Small-Business (50 or fewer emp.) 12/14/2021 "Thanks Route for making our customers feel secure and safe when shopping with us!" 5/5 What do you like best about Route? I love that Route shipping allows a customer to select whether or not they want insurance for their package. It allows us to put the responsibility on the customer while creating a solution for both them and us. Review collected by and hosted on G2.com. What do you dislike about Route? I don't like the payments and how long it takes to process them. I like to manage my money very closely and sometimes it causes a little bump in that money management on my end. Review collected by and hosted on G2.com. Recommendations to others considering Route: I recommend if you use USPS or UPS and package frequently are lost or stolen from your customers. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Our customers use USPS mostly and USPS isn't 100% reliable. This can be a problem for me as a retailer but Route solves that issue for a few cents or dollars making the customer feel secure when shopping with us and allowing us to be protected from packages being lost/stolen. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5200801/official_response/edit) Hi, Thank you for taking the time to write this review. Route prides itself on offering peace of mind for merchants and their customers! If you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a nice day, Bianca, Customer Service Current UserValidated ReviewerSource: Seller invite ![Sal M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sal M.") SM Sal M. C Small-Business (50 or fewer emp.) 1/14/2022 "Saves and Makes money!" 5/5 What do you like best about Route? It has the simplest of all integration I been worked with. Connects to my shopify store and customers are able to add "order insurance" easily and they will get an email about the claims n process immediately. Plus, it's the only app which has insurance plus order tracking app. Review collected by and hosted on G2.com. What do you dislike about Route? Dashboard could be better. There is no way to see weekly or monthly breakdown of sales or insurance claims. Sometimes they do reject customer order claims without any valid reasons and we end up dealing with the customer. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? This helped us save money in terms of lost/misplaced orders. Route take care of this and refund/replace the order. Plus, we make money when they place a new order. Definitely a must for all e-commerce brand. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5180058/official_response/edit) Hello Sal, Thank you for reaching out to us! We're happy we could be a simple experience for implementation. I would be happy to pass along the information regarding the dashboard. We take feedback seriously and want to make sure the dashboard is a user-friendly experience. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Best, Bianca, customer service Current UserValidated ReviewerIncentivizedSource: G2 invite ![Alistair T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alistair T.") AT Alistair T. C Small-Business (50 or fewer emp.) 12/14/2021 "Just Incredible" 5/5 What do you like best about Route? From the first moment that Route contacted me, the process has been seamless and incredibly professional. 99% of our customers have taken Route on their orders and it has made our shipping more trusted. I am enjoying building a good relationship with the guys, I would recommend to any company. Review collected by and hosted on G2.com. What do you dislike about Route? I feel they have covered every base when it comes to the product, it works perfectly for us as a merchant and I am very happy with the product. I would recommend to any small business who is having problems with the trust of their shipping providors. Review collected by and hosted on G2.com. Recommendations to others considering Route: Just use them Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? We are solving the WISMO problem that we had when not using Route, It is really helpful in managing the time consuming problem of having to deal with shipping problems. We are entirely satisfied with the service. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5202221/official_response/edit) Hi there, Thanks for your raving review! We're happy to hear you have a good experience using Route! Route prides itself on offering peace of mind for merchants and their customers through our package protection and world-class customer service! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a great day, Bianca, Customer Service Current UserValidated ReviewerSource: Organic ![Cassandra S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cassandra S.") CS Cassandra S. Customer Care Specialist Small-Business (50 or fewer emp.) 12/14/2021 "Easy and Effective!" 5/5 What do you like best about Route? Route has been super helpful for our brand by making the claim process easy and efficient for our customers. It's been a great asset to our customer support department. In addition, whenever we reach out to our contacts at Route, they're always very receptive and responsive. Communication is key, and they do a great job at it. Review collected by and hosted on G2.com. What do you dislike about Route? It would be more efficient for the merchant to have access to the pictures from the denied claims. That way, we don't have to ask the customer to resend them to us or wait for the merchant support at Route to get back to us with them. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Route has helped us save money from lost, damaged, and stolen orders. Additionally, they've helped us automate, and eliminate the claim process from our customer support department. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5202834/official_response/edit) Hi Cassandra, Thanks for the kind review! We pride ourselves on our customer service and we are happy we are meeting your standard. We take feedback seriously and I have passed along your suggestion regarding customer photos! If you have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Best, Bianca, customer service Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 8/19/2021 "Best Decision for shipping protection!" 5/5 What do you like best about Route? Direct Customer Resolution, friendly agents, quick responses and resolve Review collected by and hosted on G2.com. What do you dislike about Route? Nothing to dislike so far, best decision we have made to this day Review collected by and hosted on G2.com. Recommendations to others considering Route: Been with Route for over a year now and it still amazes me! I am thankful to have this relationship, for all the help it provides to our customers, which ultimately helps our company. From day 1 Route began resolving customer issues. They continue to adapt to our business and the technological needs of our market/customers/regulation etc. We also have the Best Customer Success Manager (Makaylen) who keeps on top of our company's needs and options and communicates this to us. To the future! Thank you Route! Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Less time spent dealing with the shipping issues directly, more time to grow the business Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-4953125/official_response/edit) Thank you for your kind words! We're happy to hear you have nothing but a good experience using Route! We are fortunate we are able to partner with you. We pride ourselves on offering world-class customer service! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! 2/21/2022 Current UserValidated ReviewerSource: Organic ## Questions about Route? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Route ](https://www.g2.com/products/route-2023-05-09/discussions/new) GU Guest User What is Route Protection & Tracking used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-route-protection-tracking-used-for) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 4 years ago Can't anyone just insure customers on their own? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/can-t-anyone-just-make-an-insurance-product-for-their-customers) [ View all Discussions ](https://www.g2.com/products/route-2023-05-09/discuss) ## Pricing Options Pricing provided by Route Protection & Tracking. ### Basic Free ### Pro Starting at $349.00 Per Month ### Custom Contact Us [ View More Pricing Information ](https://www.g2.com/products/route-2023-05-09/pricing) Route Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8fec2885c1049899b41ff8e1a0b4a1bd/aftership.png "Product Avatar Image") AfterShip 4.7/5(311) [ Compare Now ](https://www.g2.com/compare/aftership-vs-route-2023-05-09) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_18a74909abe6d08a24e6bd4d7976f73c/extend-protection-reviews.jpg "Product Avatar Image") Extend 4.5/5(61) [ Compare Now ](https://www.g2.com/compare/extend-protection-reviews-vs-route-2023-05-09) ##### ##### Route Features Shipping Insurance Claim Tracking Shipment Tracking Integrations Reporting & Analytics [ View More Features ](https://www.g2.com/products/route-2023-05-09/features) ##### Categories on G2 [E-Commerce Tools](https://www.g2.com/categories/e-commerce-tools)[Shipping Insurance](https://www.g2.com/categories/shipping-insurance) ##### Explore More [Is a dedicated unified workspace platform worth it for a mid-size company that wants to replace multiple collaboration apps with one tool?](https://www.g2.com/discussions/is-a-dedicated-unified-workspace-platform-worth-it-for-a-mid-size-company-that-wants-to-replace-multiple-collaboration-apps-with-one-tool%20)[What is the best tool for centralized log monitoring across systems?](https://www.g2.com/discussions/what-is-the-best-tool-for-centralized-log-monitoring-across-systems)[Which punch list platforms are most reliable based on reviews from project managers?](https://www.g2.com/discussions/which-punch-list-platforms-are-most-reliable-based-on-reviews-from-project-managers) [Which partner ecosystem platforms have the strongest integrations marketplace and API support for a company that needs deep connectivity with its existing GTM stack?](https://www.g2.com/discussions/which-partner-ecosystem-platforms-have-the-strongest-integrations-marketplace-and-api-support-for-a-company-that-needs-deep-connectivity-with-its-existing-gtm-stack)[How does UKG consulting compare to in-house implementation and support for enterprise buyers assessing total cost?](https://www.g2.com/discussions/how-does-ukg-consulting-compare-to-in-house-implementation-and-support-for-enterprise-buyers-assessing-total-cost)[Pros and Cons Details](https://www.g2.com/products/route-2023-05-09/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)