--- title: Route Reviews meta_title: 'Route Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 114 reviews by the users' company size, role or industry to find out how Route works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 114 scale: '5' date_modified: '2026-08-07' parent_category: name: Inventory Management url: https://www.g2.com/categories/inventory-management --- # Route Reviews **Vendor:** Route **Category:** [Shipping Insurance Software](https://www.g2.com/categories/shipping-insurance) **Average Rating:** 4.5/5.0 **Total Reviews:** 114 ## About Route Route empowers online brands with a premium post-purchase customer experience. Lost, stolen or damaged packages? Route covers all of that, letting customers reorder in one click, while merchants rack up an additional sale, instead of potential lost revenue. Route delivers proactive shipping and delivery updates for every order, while bringing the entire e-commerce transaction history, visualization map and carrier resolution options in one convenient place. ## Route Pros & Cons **What users like:** - Users appreciate the **affordable pricing** of Route, making it easy for businesses to enhance package delivery confidence. (1 reviews) - Users appreciate the **excellent customer support** from Route, boosting confidence in their delivery experience. (1 reviews) - Users value the **easy integrations** of Route, especially its seamless compatibility with Shopify for enhanced customer confidence. (1 reviews) - Users value the **time-saving benefits** of Route, significantly reducing headaches and costs in their operations. (1 reviews) **What users dislike:** - Users face **poor support** from Route, highlighted by a frustrating AI chatbot and abrupt service termination. (2 reviews) - Users report **communication issues** with Route, especially regarding abrupt partnership termination and lack of notice affecting customer trust. (1 reviews) - Users often face **email issues** with Route, particularly when unexpected changes disrupt customer communication and trust. (1 reviews) - Users find **integration issues** with Route challenging, as it isn't a built-in Shopify feature. (1 reviews) - Users express frustration over **sudden plan cancellations** by Route, leading to disruption and loss of customer trust. (1 reviews) - Widget Issues (1 reviews) ## Route Reviews ### 1. Honest Company **Rating:** 5.0/5.0 stars **Reviewed by:** M. P. | Marketing Agency Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Route?** I love that it protects my customers from lost/damaged/stolen orders; they reply quickly and have a great dashboard. Customers receive their money back when there's an issue. **What do you dislike about Route?** They only pay with Paypal, and some customers refuse to get PayPal. In addition, sometimes they make mistakes and refund customers who already received their item, and also their deadlines are a bit short, you have only a 10-day window to file a claim, sometimes the item is still on its way, and I prefer to wait to make sure the customer receives their product, and only then file the claim if I'm 100% sure it's lost. **What problems is Route solving and how is that benefiting you?** I don't have to refund customers for lost/damaged/stolen orders, I pay the route premiums, and they do it for me. Reduces headaches. ### 2. Saves time and money **Rating:** 4.5/5.0 stars **Reviewed by:** Hailey K. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2021 **What do you like best about Route?** The most helpful thing is that they manage the customer returns and refunds! I appreciate the easy-to-use app. We use the integration with shopify. I can't compare to competitors. **What do you dislike about Route?** As a merchant, we can not use the insurance easily for our business shipments. Everything works properly, this is simply not available to merchants at this time. **What problems is Route solving and how is that benefiting you?** We are solving problems with lost or damaged packages as well as saving time and money by having Route manage the problem orders with our customers directly, leaving us out. **Official Response from Customer Success:** > Hi there, Thank you for writing this wonderful review! We are happy to hear Route has been easy to use for you! We appreciate the suggestion regarding business shipments. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Best, Bianca, Customer Service ### 3. Incredible Asset for Online Shopping **Rating:** 5.0/5.0 stars **Reviewed by:** Osiris M. | Content and Digital Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Route?** I love being able to feel secure when I shop, knowing that if anything does come about I will be protected and cared for. When issues arise elsewhere, it's always a battle of calling everyone and their mother to get it solved. Not here! **What do you dislike about Route?** I don't dislike anything really. The cost is transparent, the offering and limitations of Route are also well-known. I have liked having this option when shopping. **Recommendations to others considering Route:** Love the interface and ability to use an app on my phone to track my shipments. **What problems is Route solving and how is that benefiting you?** While I haven't had to use Route's features (as in, no problem has arisen), I always check the box for Route Protection because it's inexpensive and it truly does protect. Great for peace of mind. **Official Response from Customer Success:** > Hi there, Thanks for the kind words! We're happy to hear Route is hitting your expectations. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, 
Bianca, Customer Service ### 4. Highly recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Route?** Our delivery company stopped issuing credits against lost/damaged package claims during Covid, but with Route we now have a solution that covers us and the client in those situations. **What do you dislike about Route?** The accounting on the back end isn't ideal - the customer pays premiums to your business which is then paid to Route - but hopefully at some point they can work this so the premiums go directly to Route. **What problems is Route solving and how is that benefiting you?** As I mentioned earlier, our logistics provider stopped issuing credits against delivery claims, but with Route we no longer have to eat that cost as a business. And from the customer side, they now have an easy solution for submitting claims against lost/damaged/delayed packages and for being reimbursed against those claims. **Official Response from Customer Success:** > Hello, Thanks for taking the time to write a review! We are happy to hear you have had a good experience using route. We truly appreciate your feedback and I can pass along this information. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a good day, 
Bianca, Customer Service ### 5. Easy and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Kate W. | IT, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Route?** Route helps to reduce our workload by helping our customers get their items without our team having to work directly with the carriers or pay to re-ship items. **What do you dislike about Route?** We haven't had a negative experience with Route so far! As far as we can see, there is no downside to using this service on our websites. **What problems is Route solving and how is that benefiting you?** We are no longer losing money by reshipping items lost in transit. Route provides our customers with excellent tracking information and easy claim processing. **Official Response from Customer Success:** > Hi there, Thanks for taking the time to write this review! We're happy to hear you have had a good experience using Route! We prides ourselves on offering great peace of mind for merchants and their customers through our package protection and world-class customer service! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service ### 6. Great company, great CS **Rating:** 4.5/5.0 stars **Reviewed by:** Natalie H. | Customer User Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2021 **What do you like best about Route?** They have always been fast and responsive when we had questions or issues. They have always been personal and treated us well. They help make changes and ensure we are using Route the best way for our business. It's nice that they take care of the issues, so our CS team doesn't need to. Highly recommend! **What do you dislike about Route?** Sometimes there are glitches here or there, or sometimes they can get backlogged and won't respond to customers as quickly as they advertise. **Recommendations to others considering Route:** Best solution for lost or damaged products if you don't have a way to take care of these issues within your company. **What problems is Route solving and how is that benefiting you?** We are cutting down our CS time in dealing with packages lost. Provides a cheap way to make customers feel secure in case things go wrong with a delivery. **Official Response from Customer Success:** > Hello Natalie, Thanks for the kind words! Route prides itself on offering world-class customer service and we are happy to hear we have been hitting your standard of support. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a great day! Bianca, customer service ### 7. Route is AMAZING! **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria N. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Route?** When the customer needs help they are happy to assist them in a timely manner. **What do you dislike about Route?** When a package is lost and a customer complains that they need to file a police report. It is sometimes difficult to get the customer to agree. **What problems is Route solving and how is that benefiting you?** Route helps the customer find the information they need. It makes the customers feel like they have someone by there side during the frustrating process. **Official Response from Customer Success:** > Hello, Thank you for writing this wonderful review! We're thrilled to hear you have a good experience using Route! We feel very fortunate to partner with you as well. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Best, Bianca, customer service ### 8. Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Ira C. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Route?** Ease of set up and great customer support-my customers love it and I have peace of mind that everyone will get what they order **What do you dislike about Route?** So far I have not found anything that I dislike **Recommendations to others considering Route:** i will be installing this on my other sites as well **What problems is Route solving and how is that benefiting you?** its an easier way for customers to track there packages-saves me time to answer emails and calls **Official Response from Customer Success:** > Hi there, Thank you for this review! Route prides itself on offering world-class customer service! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Enjoy your day, Bianca, Customer Service ### 9. Easy to Integrate, Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Katelyn J. | Lead Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2021 **What do you like best about Route?** This service was very easy to integrate into our custom build WordPress/WooCommerce site. It has been a great experience for both our customers and customer relations employees. I would recommend for any WooCommerce store! **What do you dislike about Route?** I do think it's been a great service for our company and an easy lift to integrate as a developer. I don't have any dislikes at this point. **What problems is Route solving and how is that benefiting you?** To help with shipping-related issues that are typically out of our hands. Route gives us the extra protection we need and takes quite a bit of the shoulders of our customer relations team. **Official Response from Customer Success:** > Hello Katelyn, Thanks for this wonderful review! We are happy to hear Route has given you a great experience. We strive to give exceptional customer service and we're happy to hear we hit your standard. If you have any other questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd be happy to help! Best, Bianca, customer service ### 10. This company is garbage **Rating:** 0.0/5.0 stars **Reviewed by:** James Q. | Remote customer service agent, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2022 **What do you like best about Route?** Nothing about this company is worthwhile **What do you dislike about Route?** Ordered a package that was insured by Route (required by shipper) the package WAS NOT DELIVERED. Route policy required me to file a police report (fraudulently) even though it could be thoroughly proved the package HAD NOT been delivered due to the lack of the required signature. These pieces of crap are accessories to a crime (Filing a false report). **Recommendations to others considering Route:** Find some other app. ANY OTHER APP! **What problems is Route solving and how is that benefiting you?** Nothing **Official Response from Customer Success:** > Hello James, Thanks for taking the time to reach out. We are sorry you never received your package. We would be happy to help you with your issue, however, we do require a police report for packages labeled delivered but not received. You can view our policies at this link: https://help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies If you do file a police report, please let us know and we can move forward with replacing or refunding your package. Thanks, Bianca, customer service ### 11. Route Is Truly A Customer Service Lifesaver **Rating:** 5.0/5.0 stars **Reviewed by:** Jane Ann Z. | Director Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Route?** Ease of doing business and no more worrying about orders shipping once they leave our Fulfillment Center. **What do you dislike about Route?** "Wait period" for international orders - especially our bordering country's - Canada and Mexico. **What problems is Route solving and how is that benefiting you?** Easy to explain Route to our customers and offering shipping protection at a low cost. No more time wasted and money on lost or stolen parcels. **Official Response from Customer Success:** > Hi there, Thanks for taking the time to write a review. We're happy to hear you have a good experience using Route! We appreciate the feedback regarding North American country lines. I will definitely pass that information along. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service ### 12. Best in the game! **Rating:** 5.0/5.0 stars **Reviewed by:** Joel F. | Customer Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Route?** The team at Route has been absolutely amazing from the very beginning and throughout each interaction!! Implementation was seamless and their support team has only improved over time thanks to their impressive SLA. The best part of all is that they actually listen to our feedback which we've seen used for current releases! They're always actively looking for areas to improve and continue down the path of being the best in the game! **What do you dislike about Route?** Not having deeper self-service reporting tools. **What problems is Route solving and how is that benefiting you?** Alleviating internal support bandwidth and carrier issues. The biggest benefit we've realized is utilizing Route as an extension of our Brand rather than a tool to submit claims. **Official Response from Customer Success:** > Hello Joel, Thank you for writing this wonderful review! We're thrilled to hear you have a good experience using Route! Route prides itself on offering peace of mind for merchants and their customers through our package protection as well as world-class customer service! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a great day, Bianca, customer service ### 13. Route is a Win, Win! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Route?** Route was straightforward to install. It has saved us countless hours we used to spend filing and tracking UPS and Fed Ex claims. Most importantly is that the customers are taken care of and happy! **What do you dislike about Route?** There honestly is nothing to dislike. They have approved about 99% of the claims and when we questioned them on the ones they did not cover they had a legit reason. **Recommendations to others considering Route:** Give it a try! **What problems is Route solving and how is that benefiting you?** The labor hours we spent filing and tracking UPS and Fed ex claims. Huge savings in labor. **Official Response from Customer Success:** > Hi there, Thank you for writing this wonderful review! We're thrilled to hear you have a good experience using Route! We pride ourselves on offering excellent customer service. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service ### 14. Excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Jenna L. | Ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Route?** I love how easy it is to file a claim and resolve customer shipping concerns. Makes our customer service experience far more effective, professional and courteous. **What do you dislike about Route?** Wish i could integrate with recurring orders/auto-renew. Wish i could use fory b2b sales too. But maybe that will come. **Recommendations to others considering Route:** N/a **What problems is Route solving and how is that benefiting you?** Resolving loss and theft **Official Response from Customer Success:** > Hi there, Thanks for taking the time to write this review. Route prides itself on offering world-class customer service! Thanks for the suggestion and I will definitely pass this along. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Enjoy your day, Bianca, Customer Service ### 15. Route Review + $25 Holiday Promotion (EarthHero) **Rating:** 5.0/5.0 stars **Reviewed by:** Quin G. | Community Experience Team Member, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Route?** Route has always helped out when we needed it most! Very friendly and willing to help no matter the situation. **What do you dislike about Route?** The details on what they cover exactly can be a bit confusing. **What problems is Route solving and how is that benefiting you?** Route has helped us replace missing/stolen packages for so many customers! **Official Response from Customer Success:** > Hi Quin, Thanks for your kind words! We pride ourselves on giving great customer service and we are happy we hit your standard. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Best, Bianca, customer service ### 16. High recommend for e-commerce businesses. **Rating:** 5.0/5.0 stars **Reviewed by:** Ray F. | eCommerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2021 **What do you like best about Route?** They offer a service that provides a fast and decisive option for claims that may arise from lost, damaged, or stolen shipments. **What do you dislike about Route?** Sometimes the claims are automatically declined without a person to review the circumstances **What problems is Route solving and how is that benefiting you?** Our chargeback claims have been reduced with Route Shipping Protection **Official Response from Customer Success:** > Hi there, Thanks for taking the time to write a review. We are thrilled to hear you have had a good experience using Route. We take your feedback seriously and will pass it along. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Best, Bianca, customer service ### 17. Love it **Rating:** 5.0/5.0 stars **Reviewed by:** Nadia M. | Owner of caelis boutique, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Route?** I like that its something that i dont have to worry about. Its there if the customer wants to use it and they are a big help if something happenes with a package and i dont even have to stress about it they take care of everything. **What do you dislike about Route?** So far i have liked everything and i havent had any complaints from customers. **What problems is Route solving and how is that benefiting you?** It rlives stress and its not soething madetory for customers its just there if they want to use it. **Official Response from Customer Success:** > Hi Nadia, Thank you for taking the time to write this review! We are happy we could make things less stressful. We strive on offering exceptional customer service. If you have any other questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd be happy to help! Thanks, Bianca, customer service ### 18. Amazing Platform/Company **Rating:** 5.0/5.0 stars **Reviewed by:** Jake J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Route?** Route has been an amazing company for us at BlacktipH, they have made our shipping procedure a lot safer and easier with our customers and saved us hours of customer service trying to track down packages that have been lost with the major shipping companies, Totally recommend **What do you dislike about Route?** We have yet to come across any situations yet **What problems is Route solving and how is that benefiting you?** We have saved hours of customer service time during the holidays trying to track down packages that have been lost **Official Response from Customer Success:** > Hi Jake, Thanks for taking the time to write this review. We are always happy to hear Route is working out for one of our merchants. If you have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service ### 19. Route Shipping Protection is Worth it! **Rating:** 4.5/5.0 stars **Reviewed by:** Jon R. | Vice President of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Route?** I like the ease of use of the backend of the user portal and ease of install on our WooCommerce store platforms. They make shipping protection easy and they have just recently implemented SMS messaging for our customers. **What do you dislike about Route?** After almost a year of use, not much to dislike. **What problems is Route solving and how is that benefiting you?** Giving the freedom to the end-user to decide how they want to receive shipping tracking information is powerful! The customer can choose email, SMS, or use the supported app for Apple or Android. It has simplified our life for delivering tracking info to the customer. **Official Response from Customer Success:** > Hello Jon, Thanks for the kind words! We are happy to hear you have had a good experience using Route. If you ever come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a wonderful day,
 Bianca, Customer Service ### 20. Great Product/ Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Route?** Route is great for surfacing tracking with the major carriers and claims resolutions at reasonable rates. Also, like the fact that you can either pass the charge to your customers or opt in to subsidize the cost of insurance. **What do you dislike about Route?** The fact that it is not that easy to browse multiple stores under one account. **Recommendations to others considering Route:** Yes **What problems is Route solving and how is that benefiting you?** Currently not integrated with a shipping aggregator we use, but it is on the tech roadmap which is good to know. **Official Response from Customer Success:** > Hello, Thank you for taking the time to write this kind review. We're happy to hear you have a good experience using Route! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a nice day, Bianca, Customer Service ### 21. Choose Route! **Rating:** 5.0/5.0 stars **Reviewed by:** Angelo V. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Route?** Route shipping protection is the premier insured tracked shipping company on the market, excellent integration and customer service team **What do you dislike about Route?** Nothing, We have a long and healthy relationship **Recommendations to others considering Route:** If you are used to shipping high volumes of packages route is for you! We have 10+ shopify accounts with them and intergration is seemless and easy. Their customer service team is speedy and helpful in all situations! **What problems is Route solving and how is that benefiting you?** By using route we are able to cut down on customer requests for shipping and tracking information. Pairing our customer service teams has been tremendously helpful **Official Response from Customer Success:** > Hello! Thank you for your kind words! We're happy to hear you have nothing but a good experience using Route. If you ever run into any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us. We are happy to assist you! Enjoy your day, Bianca, customer service ### 22. Great Functionality + Amazing Success Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Route?** Their customer success and support team are very responsive and will ensure they resolve your requests and concerns. **What do you dislike about Route?** The only real downfall is that they don't cover for chargebacks at the moment, but by the sounds of it, they are working on this as it has been a common request among merchants. **What problems is Route solving and how is that benefiting you?** It's a great way to give more clarity to our customers. Our CS team would receive so many questions about our customers orders and Route has been a great solution and a very clean UI for our customers to track their orders. This also opens up countries we were usually hesitant to ship to due to lost packages, stolen products etc. but with Route we are now looking to expand out to those countries. **Official Response from Customer Success:** > Hi there, Thanks for the kind words! Route prides itself on offering world-class customer service and we are happy to hear we have been hitting your standard of support. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a wonderful day,
 Bianca, Customer Service ### 23. Route is Worth It **Rating:** 5.0/5.0 stars **Reviewed by:** Susan R. | Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Route?** I like that my purchases are protected with Route and that I have confidence when placing an order that my order will be financially protected. They offer great assistance as well. **What do you dislike about Route?** I have no dislikes. Route is worth the money. **What problems is Route solving and how is that benefiting you?** Route makes sure if i do not receive my package that I can file a claim whether it was lost in transit or stolen. **Official Response from Customer Success:** > Hi there, Thanks for writing this review! We're happy to hear you have a good experience using Route. Route prides itself on offering peace of mind for merchants and their customers through our package protection and world-class customer service! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a great day, Bianca, Customer Service ### 24. Great Partners! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2021 **What do you like best about Route?** Working with Route has been incredible for our business! They process claims fairly, quickly and without hassle. Communication with the team is timely aswell! **What do you dislike about Route?** I haven't had any dislikes in the year we've worked with them (honest!) **Recommendations to others considering Route:** Service highly reccomended **What problems is Route solving and how is that benefiting you?** Package Protection: Lost, Stolen, Damaged delivered goods. Customers are happy to have a quick resolution to any issues & this helps our credibility. **Official Response from Customer Success:** > Hello there, Thanks for taking the time to write this review! Route prides itself on offering world-class customer service and we are happy we are hitting your expectations. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, Customer Service ### 25. Good but.... Has it's glitches. **Rating:** 3.5/5.0 stars **Reviewed by:** Michael M. | Web Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2021 **What do you like best about Route?** I like how they make it easy to set up and how very hands-off the actual platform is. If a customer has an issue with their order not arriving or being stolen, then they're able to contact Route directly and it will be resolved. **What do you dislike about Route?** I have experienced a lot of glitches with the plugin, about the third month that we had been using the platform we experienced an issue where if a customer would turn off the added protection for their order, it would turn back on after a few seconds thus adding the additional charge to their order, there was no way to turn it off and keep it off. so we had to remove Route from our checkout page and we got in touch with Route's technical support, they are still working on an issue but it has now been a month since this issue first started happening. **Recommendations to others considering Route:** I would say if Route can fix this issue where the button can't be toggled off by the customer, then go for it because they can easily save you and your company a lot of money. **What problems is Route solving and how is that benefiting you?** If a customer's package was stolen or lost in shipping then Route replaced the item with no additional cost to my company. **Official Response from Customer Success:** > Hello, Thanks for taking the time to write a review! We are sorry you have had any glitches with the plug. We can understand how frustrating it turning off and on again can be. If you are still continuing to see issues with the plugin, please reach out to CSM@route.com. Our team would be happy to help you troubleshoot the problem. If you have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service ### 26. Good experience **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Route?** The set-up was seamless and integration worked as expected. **What do you dislike about Route?** Initially there were support problems but they have rectified this. And they even followed-up to tell me they fixed their workflow so no new customer would experience this issue. **What problems is Route solving and how is that benefiting you?** Shipping problems, insurance **Official Response from Customer Success:** > Hi Garrett, Thanks for the review! We are happy to hear you have a seamless experience in setting up Route. If you have any other questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd be happy to help! Enjoy your day, Bianca, customer service ### 27. Route is a huge asset **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2021 **What do you like best about Route?** Us deciding to leverage Route for our eCommerce orders has been a great decision. Our customers consistently express their peace of mind and security when purchasing from us due to us offering package insurance with Route. Our account manager Makaylen and product support specialist Erika are fantastic at ensuring we're in lock-step with customer trends, insights, UX / UI enhancements and any other topics we wish to focus on and the Route team in its entirety are such a pleasure to work with. **What do you dislike about Route?** I wish customers had a way to connect live with Route's customer service agents. While the Route customer service team does a great job on CSTAT, having the optionality of chatting with an agent in real-time would take the customer experience to the next level. **What problems is Route solving and how is that benefiting you?** Route's shipping protection gives customers the added security they can purchase products from us without the worry their package will get lost or stolen with no resolution to their issue. **Official Response from Customer Success:** > Hello there, Thanks for taking the time to write this review and providing this feedback. We're happy you have had a good experience with your CSM and our support team. Route takes pride in offering peace of mind for merchants through our package protection and world-class customer service! If you have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a great day, Bianca, Customer Service ### 28. Easy Follow Through **Rating:** 5.0/5.0 stars **Reviewed by:** Carolyn A. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Route?** They are easy to contact and resolve missing package replacment. **What do you dislike about Route?** There are time limits to coverage that are too short for international shipping in some cases, but they have been generous in covering losses over their limit. **What problems is Route solving and how is that benefiting you?** Our customers are able to process their own replacement orders when a package is lost. It saves us time. **Official Response from Customer Success:** > Hello Carolyn, Thanks for your review! We are happy to hear you are satisfied with Route. We appreciate the feedback and I have passed it along. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Best, Bianca, customer service ### 29. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** James S. | Chief of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Route?** Route offers excellent service; they're fair, fast, and easy to use. They have been critical to our process and offer needed protection if something happens with our customer orders. **What do you dislike about Route?** I'm not really sure. The service has been very good. **What problems is Route solving and how is that benefiting you?** If there is a shipping issue our service with Route protects us from losing on orders. **Official Response from Customer Success:** > Hello James, Thank you for taking the time to write this kind review. We're happy to hear you have a good experience using Route! Route prides itself on offering peace of mind for merchants and their customers through our package protection and world-class customer service! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a nice day, Bianca, customer service ### 30. Very happy with Route+ and their team **Rating:** 5.0/5.0 stars **Reviewed by:** Brittney N. | Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2021 **What do you like best about Route?** I love how personable their team is and how easy it is to work and communicate with them. Sarah is always so helpful whenever I ask for information or have any trouble. I appreciate that they have a free option as well as a pay option if you feel you need it. This has definitely helped our company save money with lost/stolen shipments. **What do you dislike about Route?** Not so much a dislike; their dashboard could offer a deeper dive into metrics. Sarah is always great if I need extra information, though! Would love a hybrid model but that is in the works too. **What problems is Route solving and how is that benefiting you?** Customer satisfaction and cost reduction. Metrics into lost shipments. **Official Response from Customer Success:** > Hello, Thank you for writing this wonderful review! We are thrilled to hear you are enjoying using Route. We pride ourselves on offering world-class customer service! We are fortunate to have partners who help us be better. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Enjoy your day, Bianca, Customer Service ### 31. e-commerce brand **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Route?** Route has saved us so many times from needing to replace lost packages out of pocket. Customers can easily add route to their order and check the status of their Route claims. If an order gets lost, Route seamlessly pays for the replacement. It's a win all around! **What do you dislike about Route?** I wish all customers used it! Some of them opt out and end up needing their order replaced. **What problems is Route solving and how is that benefiting you?** Route solves our need to replace lost packages and reliably coordinates the re-ordering of the item when it is lost. **Official Response from Customer Success:** > Hi there, Thanks for taking the time to write a review! We're happy Route is meeting your standards. If you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service ### 32. Net positive and saved us money and headache **Rating:** 4.5/5.0 stars **Reviewed by:** Alan L. | Head of Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2021 **What do you like best about Route?** We had to deal with a lot of returned products or "product not found" by customers which would cost us time and a headache to refund and reship so route has made that a lot easier. **What do you dislike about Route?** Belive route only offers protection after the shipping label is tracked but sometimes our warehouse also loses items or the shipper doesn't scan things correctly. would be great if we could get full protection right after the shopify purchase. **What problems is Route solving and how is that benefiting you?** the issue we're solving is that people lose their package or packages don't make it to the customer so we have to reship product which costs time and money. **Official Response from Customer Success:** > Hello, Thanks for the review! We're happy you have had a good experience with Route. We are proud to offer world-class customer service. Thank you for the feedback to have full protection. We can definitely pass this information along. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, Customer Service ### 33. Route Protection is Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Justin f. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Route?** How easy it is to file a claim and how quickly they took care of my issues **What do you dislike about Route?** Nothing, it has a super easy process and a quick turnaround time. **What problems is Route solving and how is that benefiting you?** Lost packages or damaged packages (via transit) are always taken care of with a quick turnaround time. **Official Response from Customer Success:** > Hi Justin, Thank you for the review! Route prides itself on offering world-class customer service! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Enjoy your day, Bianca, Customer Service ### 34. Complete waste of time and a terrible experience for your customers. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2021 **What do you like best about Route?** No direct cost to the company. Claims (if they are actually covered) are filed directly by the customer. **What do you dislike about Route?** I set this up on our site, thinking it would be an easy solution for the occasional issue our customers experienced. A customer had an order that was about $280, which was either stolen or delivered to the wrong address (something we're all familiar with). Route claims informed the customer they would have to file a police report for them to cover the claim. However, the customer never received that message. So, not only does the customer have to waste their time dealing with the police in a meaningless gesture, but it also wastes the police department's time. The police are not out searching for lost packages. This is just a hurdle Route uses to avoid paying claims. It results in a terrible experience for your customers, and they don't end up paying anything. Better to stick with carrier insurance and handle it yourself. **What problems is Route solving and how is that benefiting you?** None. **Official Response from Customer Success:** > Hello there, Thanks for taking the time to write a review. We are sorry for any problems you have had with using Route. We understand any hesitation on filing a police report. However, when a package is marked as delivered and not received, Route does consider the package to be stolen. As a result, Route policy usually requires a police report before we can move forward. You can find our policies here: https://help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Enjoy your day, Bianca, customer service ### 35. Route is amazing and proactive! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2021 **What do you like best about Route?** The Route + team is very responsive and quick to resolve any issues. Customer support is clearly a priority for them! **What do you dislike about Route?** I haven't had any trouble with Route yet. **Recommendations to others considering Route:** If you're thinking of giving Route a try, I'd 100% recommend it! Their team is outstanding. **What problems is Route solving and how is that benefiting you?** Route boosts my abilities to make customers feel resolved, and have their order-related issues properly taken care of in a quick manner. **Official Response from Customer Success:** > Hello Aicel, Thanks for writing this review! We are happy to hear we are hitting your standard of support. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service ### 36. Easy installation and great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Route?** Installation was a breeze with my big commerce site. Sales and support have been very upfront and helpful. **What do you dislike about Route?** The description of the service in the cart could be a little more clear. **What problems is Route solving and how is that benefiting you?** Customers have not needed to contact us for shipping updates **Official Response from Customer Success:** > Hello there, Thank you for taking the time to write this kind review! We are happy to hear your installation was an easy process. We appreciate your feedback bout the description and I have passed the suggestion along. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Best, Bianca, customer service ### 37. Great Customer Service ! **Rating:** 5.0/5.0 stars **Reviewed by:** Lawrence K. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Route?** John and Jordan have been very responsive. Despite some issues to launch, both of them handle our questions and problems with a massive sense of urgency. If it wasn't for how quick they were to respond to me, even after hours, I would not have moved forward with Route; they were available anytime any day to handle problems and I crazy emails! Lawrence K **What do you dislike about Route?** The back end needs to show stats a bit better, allowing for users to select timeframes and see total billed amounts, etc **What problems is Route solving and how is that benefiting you?** Not losing as much money with missing parcels! **Official Response from Customer Success:** > Hello, Thank you for taking the time to write this kind review. We're happy to hear you have a good experience with your CSMs! Route prides itself on offering peace of mind for merchants and their customers through our package protection and world-class customer service! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a good day, Bianca, Customer Service ### 38. peace of mind. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2021 **What do you like best about Route?** As a full coverage client, and during such an unprecedented time, I get to have the peace of mind knowing my customers are covered. Our customer service team does not have to drown in lost or delayed order emails. Sarah and her team are beyond excellent in communicating and making us feel valued. **What do you dislike about Route?** the non customizable aspects of email cadence, but that was recently fixed! **Recommendations to others considering Route:** get full coverage! **What problems is Route solving and how is that benefiting you?** In the last two years, carriers have become so overwhelmed that timelines and guarantees are nonexistent. Filing claims with a carrier puts the burden on the company and drains critical customer service focus and time. Having full coverage Route protection alleviates all of that from our small team and lets us focus on selling product and making our customers happy. **Official Response from Customer Success:** > Hello, Thank you for taking the time to write this kind review. We're happy to hear you have a good experience with your CSM! Route prides itself on offering peace of mind for merchants and their customers through our package protection and world-class customer service! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a nice day, Bianca, Customer Service ### 39. Saves us time and money. **Rating:** 5.0/5.0 stars **Reviewed by:** Raymond D. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Route?** We have found the Route app to be very helpful. Most of our customers purchase Route Protection, as the cost is minimal. This has protected us several times from losses due to lost and damaged shipments. **What do you dislike about Route?** Route appears as a product on the website. **What problems is Route solving and how is that benefiting you?** It protects us from losses due to mishandled shipments. **Official Response from Customer Success:** > Hello Raymond, Thanks for taking the time to write this review. We are happy to hear your experience has met your expectations. We take pride in providing great customer service. If you have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service ### 40. Great service! Always willing to help. **Rating:** 5.0/5.0 stars **Reviewed by:** Gina O. | Ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Route?** My account rep Ahseanté Hicks is always positive and provides efficient service! **What do you dislike about Route?** Sometimes the tech integration to my site doesn't work as planned. **What problems is Route solving and how is that benefiting you?** Benefits include immediate replacement or refund to customer with lost shipments! **Official Response from Customer Success:** > Hello Gina, Thanks for taking the time to leave a review! We're thrilled to hear your success manager has been helpful. If you have any other questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us. Thanks, Bianca, customer service ### 41. Its great! **Rating:** 5.0/5.0 stars **Reviewed by:** Cecilia M. | marketing specialistmarketing specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Route?** My packages are always safe with route. Love the convience **What do you dislike about Route?** I don't see a downside it is affordable and convenient **What problems is Route solving and how is that benefiting you?** With so much theft, it is nice to have peace of mind. **Official Response from Customer Success:** > Hi there, Thank you for writing this review! We are happy to hear you have had a good experience using Route! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Enjoy your day, Bianca, Customer Service ### 42. ROUTE is the BEST ! **Rating:** 5.0/5.0 stars **Reviewed by:** Renee H. | CSR, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Route?** This company is the best! The customer service really went above and beyond. ALL STAR cast. **What do you dislike about Route?** There is nothing to dislike about route. They went above and beyond. **What problems is Route solving and how is that benefiting you?** Excellent staff members **Official Response from Customer Success:** > Hi Renee, Thanks for the kind words! Route prides itself on offering world-class customer service and we are happy to hear we have been hitting your standard of support. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a wonderful day,
Bianca, Customer Service ### 43. Route really helps us secure our packages that we ship worldwide. The claims process is easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Route?** customer service is responsive and always willing to help **What do you dislike about Route?** There are often glitches with the site when there are updates being done. **Recommendations to others considering Route:** use them **What problems is Route solving and how is that benefiting you?** securing our packages worldwide **Official Response from Customer Success:** > Hello there, Thanks for the review! We strive to give great customer service. If you ever have any questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd be happy to help! Best, Bianca, customer service ### 44. Great Support and Quality Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Route?** The ease of setting it up and the automation in which it works. Route has been great for customers who want it and non invasive for customers who dont. We were onboarded easily and quickly. **What do you dislike about Route?** Not much I don't dislike! Weve been treated quite well at Route. **What problems is Route solving and how is that benefiting you?** Lost packages and theft are a common deal in our industry. Customers who don't have faith in the USPS system or have a history of lost/stolen packages have been covered and insured with Route. **Official Response from Customer Success:** > Hello, Thanks for taking the time to write a review. We're thrilled to hear you have had a good experience using Route. If you ever have any questions in the future, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Enjoy your day, Bianca, Customer Service ### 45. Fast & Reliable Shipping!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Ronald G. | TL Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2021 **What do you like best about Route?** I like how prompt they offer accurate tracking updates and their App is very user-friendly. Also it is real easy to file claims. **What do you dislike about Route?** When claiming for a refund it only only refunds the subtotal. **What problems is Route solving and how is that benefiting you?** Claims of stolen packages. **Official Response from Customer Success:** > Hello Ronald, Thanks for taking the time to write this great review! We are happy to hear Route is hitting your expectations. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a wonderful day,
 Bianca, Customer Service ### 46. Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Route?** Great service. Easy & simple to use and route handle everything!! **What do you dislike about Route?** If I HAD to choose something, I would like for the refund to include my shipping costs as well as the cost of the refunded products. But that's nit picking! **What problems is Route solving and how is that benefiting you?** Saving so much time from not having to deal with customer service related to lost packages!! **Official Response from Customer Success:** > Hello, Thanks for taking the time to write a review! We are happy to hear we have been simple to use. If you have any other questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd be happy to help! Thanks, Bianca, customer service ### 47. Route is awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Route?** I love that Route protects everything!!! **What do you dislike about Route?** The downside is the submission timeframe **Recommendations to others considering Route:** Definitely do it! Protect your business and loss of packages. So many customers purchase Route. **What problems is Route solving and how is that benefiting you?** It is easy to help someone if their package is lost or stolen. The process is very simple to file the claim and the solution is resolved quickly. **Official Response from Customer Success:** > Hi there, Thank you for writing this wonderful review! Route prides itself on offering world-class customer service! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Enjoy your day, Bianca, Customer Service ### 48. Highly recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2021 **What do you like best about Route?** Good customer service, functionality, service it provides to the customer. **What do you dislike about Route?** We had some issues in the beginning, but they were resloved. Overall happy with Route. **What problems is Route solving and how is that benefiting you?** It streamlines the claims process with shipping carriers if packages are lost or stolen. With this being an increasing problem in the industry, Route is an immense help for our small team. **Official Response from Customer Success:** > Hello, Thanks for taking the time to write this review! We are happy to hear you have had a good experience with Route. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, Customer Service ### 49. Easy and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Kelley C. | Franchise Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Route?** This app makes it super easy for me to track a package without having to search my inbox and click through multiple links. **What do you dislike about Route?** i get 2 emails from the shopify acct and then 1 email from route, so it makes for a lot of emails, but is contributed to both platfroms **What problems is Route solving and how is that benefiting you?** Knowing real-time where shipments are. Better understanding of the postal services **Official Response from Customer Success:** > Hello Kelley, Thanks for taking the time to write this review. We're happy to hear you are able to use Route with ease. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Enjoy your day, Bianca, customer service ### 50. Excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Route?** Great app, it does what it´s supposed to do, their customer service team is phenomenal. **What do you dislike about Route?** It might be a bit tricky at first to install it, but their customer support team is very accessible and prompt to help! **Recommendations to others considering Route:** This was a great decision, you will be glad you chose Route! **What problems is Route solving and how is that benefiting you?** Lost items aren´t an issue anymore, their insurance works great! **Official Response from Customer Success:** > Hello, Thank you for writing this wonderful review! We're happy that after a few bumps in the road we were able to get you taken care of. Please don't hesitate to reach out if run into any questions. Please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service ## Route Discussions - [Can't anyone just insure customers on their own?](https://www.g2.com/discussions/can-t-anyone-just-make-an-insurance-product-for-their-customers) - 2 comments, 1 upvote - [Which carriers will work with Route?](https://www.g2.com/discussions/which-carriers-will-work-with-route) - 2 comments, 1 upvote - [Can I test Route to make sure it works with my online store?](https://www.g2.com/discussions/can-i-test-route-to-make-sure-it-works-with-my-online-store) - 2 comments, 1 upvote - [How much does Route cost?](https://www.g2.com/discussions/how-much-does-route-cost) - 2 comments, 1 upvote - [Is Route a licensed insurance company?](https://www.g2.com/discussions/is-route-a-licensed-insurance-company) - 2 comments, 1 upvote - [View Route pricing details and edition comparison](https://www.g2.com/products/route-2023-05-09/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+16%3A54%3A28+-0500&secure%5Bsession_id%5D=e42fb962-081f-44b1-8b6d-90d42dc85959&secure%5Btoken%5D=5e5a0b3ff20a158be5c993cea222657b4ddb6801d1be6d3fb84a5eb1236c1a5a&format=llm_user) ## Route Features **Shipping Insurance** - Claim Tracking - Shipment Tracking Integrations - Reporting & Analytics - B2C E-Commerce Tracking - Claim Filing **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Additional Functionality** - Ad hoc Reporting - Event Logs - Access Controls/Permissions - AI Copilot - Workflow Management - Debit/Credit Card Processing - Root Cause Analysis - Conditional Logic - Generative AI - Search/Filter - Response Management - Prioritization - Dispute Management - Custom Fraud Rules - Real-time Alerts - Evidence Management - Rate of Return Analysis - Case Management - API - Task Management - Transaction Monitoring - Activity Dashboard - Payment Tracking - Payment Fraud Prevention - Customizable Templates - Refund Management - Data Synchronization - Business Process Automation - Risk Scoring - Predictive Analytics - Chargeback Tracking - AML Compliance - Financial Transaction Approval - Third-Party Integrations - Source Tracking - AI/Machine Learning - Claims Tracking - Real-Time Reporting ## Top Route Alternatives - [AfterShip](https://www.g2.com/products/aftership/reviews) - 4.7/5.0 (309 reviews) - [Elfsight](https://www.g2.com/products/elfsight/reviews) - 4.8/5.0 (887 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,893 reviews)