--- title: Route Reviews meta\_title: 'Route Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 114 reviews by the users' company size, role or industry to find out how Route works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 114 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Inventory Management url: https://www.g2.com/categories/inventory-management --- # Route Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Route but has limited features. Are you part of the Route team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Route empowers online brands with a premium post-purchase customer experience. Lost, stolen or damaged packages? Route covers all of that, letting customers reorder in one click, while merchants rack up an additional sale, instead of potential lost revenue. Route delivers proactive shipping and delivery updates for every order, while bringing the entire e-commerce transaction history, visualization map and carrier resolution options in one convenient place. * * * Seller [Route](https://www.g2.com/sellers/route-61af7380-59fa-434e-bfd5-d03f5747f3dc) Discussions [Route Community](https://www.g2.com/products/route-2023-05-09/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Jamie Younse Show More ## Pricing Pricing provided by Route Protection & Tracking. ### Basic Free ### Pro Starting at $349.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/route-2023-05-09/pricing) ## Top-Rated Alternatives [ ![AfterShip](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AfterShip") AfterShip 4.7/5(311) ](https://www.g2.com/products/aftership/reviews) [ ![Elfsight](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elfsight") Elfsight 4.8/5(907) ](https://www.g2.com/products/elfsight/reviews) [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ View All Alternatives ](https://www.g2.com/products/route-2023-05-09/competitors/alternatives) ## User Insights Average based on 114 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") UA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 8/22/2023 "Great customer service" 5/5 What do you like best about Route? Their customer service is fast and they are very helpful. I had a package that was marked as delivered but never arrived and they made sure I received a refund for the order. Review collected by and hosted on G2.com. What do you dislike about Route? At this time, I don't have any issues with route. They've always been able to assist me with issues pertaining to missing packages. And if I don't have a problem, they are spot on when it comes to when my package will be delivered. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? They solve the extra issue of needing to contact the company and the company having to reach out to the shipping distributor to follow up with them. This makes it easy to reach out to one person and get a quick response regarding the status of delivery. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Brandon D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon D.") BD Brandon D. Ecommerce Manager Small-Business (50 or fewer emp.) 4/28/2023 "What a great solution to the headache of dealing with customers saying they don't have their package" 5/5 What do you like best about Route? We started using Route on our ecommerce site this year. They have been great to work with from the very start. Luke Smith and Travis Robinson have always been available when we have questions or need help. I was even invited to a Utah Jazz game to meet them in person and learn more about Route. I would highly recommend doing business with this company. Review collected by and hosted on G2.com. What do you dislike about Route? I have nothing bad to say about Route. We are happy we decided to start having them help insuring our customer's packages. I highily recommend anybody with an ecommerce site to look into using them. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? The biggest headache in the world was when a customer would call and say the package says delivered, but they didn't have it. Route has been our solution to helping customers in this situation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 2/15/2024 "Fast, efficient, helpful" 5/5 What do you like best about Route? Quick resolution time, customers get refund or reshipoment quickly. Review collected by and hosted on G2.com. What do you dislike about Route? N/A nothing bad to say about Route. Always helpful Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Resolving issues when packages or lost, stolen, or damaged Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Andrew M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew M.") AM Andrew M. Managing Director Sales Small-Business (50 or fewer emp.) 8/8/2023 "Product damaged, Route very responsive and helpful in fixing problem" 5/5 What do you like best about Route? The system is easy to use, and the prople who I dealt with were very fast in solving the problem. I had 2 cases shipped and tehy were unfortnately damaged, the claim and refund process was easy, quick and seamless. Review collected by and hosted on G2.com. What do you dislike about Route? Nothing I can think of. It makes 100% sense to use it. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Product as damaged, and with a very easy online form I was able to claim and get refund on the dameged goods, Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Hardware](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Hardware") AC Verified User in Computer Hardware Small-Business (50 or fewer emp.) 8/8/2023 "Excellent Tool For Ensuring Shipments Are Insured" 4.5/5 What do you like best about Route? Route take a large burden off of the administration required for Trace, Tracking and Claims. This is very time consuming and an exhausting process. Route alleviates this headache. Customer can file a claim with Route representatives and the process is efficient and quick. Review collected by and hosted on G2.com. What do you dislike about Route? Sometimes issues are challenging to communicate with representatives in chat, particularly if they are time-sensitive. So at times that can be a little challenging. For the most part, with a little time and effort, these are able to be cleared up and all the reps have genuinely shown they want to assist. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? It take care of the requirement that Shipments are insured against theft, loss or damage. We do not have to send packages with signature required. It also alleviates the long and tedious process of dealing with Shippers Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Adrian S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrian S.") AS Adrian S. Financial Services Representative Small-Business (50 or fewer emp.) 8/22/2023 "Quick and painless" 5/5 What do you like best about Route? The response time was unbelievable quick and the rep was very professional. Review collected by and hosted on G2.com. What do you dislike about Route? Nothing at the moment, there hasn't been an issue that they have not resolved. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Being able to reach out knowing that I will get the support I need and my issue will be resolved in a timely manner. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Berkley C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Berkley C.") BC Berkley C. Small-Business (50 or fewer emp.) 4/28/2023 "We love Route!" 5/5 What do you like best about Route? Route has been fantastic to work with! We integrated Route into our website this year and saw immediate results. It helped bring our customer service to a new level and the customer experience! Highly Recommend! Review collected by and hosted on G2.com. What do you dislike about Route? There has not been anything we dislike about Route. They have been fantastic to work with and have been very helpful to us as a company and our customers. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Route Protection and Tracking is serving as a shipping protection for our website. It benefits us by taking our customer service to the next level; if a customer's order goes missing, they work directly with Route to solve the problem. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Lillian S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lillian S.") LS Lillian S. Owner Small-Business (50 or fewer emp.) 8/8/2023 "Great care and Quick Response Time" 5/5 What do you like best about Route? The response time was great, and the attention to detail was awesome too. I appriciated the communication between the rep and myself, they took the time to understand and explain the process. Review collected by and hosted on G2.com. What do you dislike about Route? Honestly I had an overal good experience, not sure if it was my email but the thread of the conversation was a bit wonky but belive its a google issue not the issue of Route. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Stolen package and solving the issue of reordering the items. Was great and would recommend it to any e-commerce company that needs route insurance. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") EA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 4/3/2023 "Happy small business owner and Route user" 4.5/5 What do you like best about Route? On the business side, Route offers flexible options for package protection and their support team can help you reduce your support team's workload. Their app is so easy to use and their rates are very affordable. On the customer side, Route makes their policies very clear and any shipping-related issues can and will be resolved by their team. Any negative reviews you may see are likely due to the original seller relying too heavily on shipping insurance for other, more product-specific issues. Any time I've used Route as a customer I've been happy to have their service. Review collected by and hosted on G2.com. What do you dislike about Route? Account reps are expected to upgrade client subscriptions. For us, it was specifically to use their product recommendation features which we have alternatives for. We're happy with just leaving Route as a means to insure packages and leverage their support team. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? We moved from a self-fulfillment service called ChitChats which provided affordable package insurance for all labels purchased through the service to a hands-off third-party fulfillment center with less comprehensive and more expensive insurance options. Route gave us a options that were better than both and also provided additional support and a much better claims resolution process. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-7901615/official_response/edit) I'm pleased to hear that you have had a positive experience with Route's package protection options and support team. Our aim is to make in-transit items easy and stress-free for both businesses and customers. We believe that our flexible protection options and the easy-to-use app can provide a seamless shipping experience for businesses of all sizes, while also reducing their support team's workload. Our team is committed to resolving any shipping-related issues quickly and efficiently, and we always strive to make our policies clear and transparent for our customers. We appreciate your feedback and recommendation of our service to others. We understand that these processes can be complex, and we are continuously working to improve our services to meet the evolving needs of our customers. Thank you for choosing Route and we look forward to serving you in the future. Leea, Customer Service [See how Route Protection & Tracking improved](https://route.com/help-center) Current UserValidated ReviewerSource: Organic ![McKenna C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "McKenna C.") MC McKenna C. Small-Business (50 or fewer emp.) 4/18/2023 "No complaints" 5/5 What do you like best about Route? We have had only a positive experience with Route. Our company ships a lot of perfume bottles that unfortunately are bound to break once in a while. Having Route has put our minds at ease knowing that they are able to resolve any damaged packages (or lost and stolen for that matter). Route truly has been a lifesaver for our business and couldn’t recommend it enough. Review collected by and hosted on G2.com. What do you dislike about Route? My only dislike is that their premiums have increased for my customers. However, I understand this was necessary from a business standpoint. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? They have solved all of our order issues related to damages, lost or stolen packages. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Route? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Route ](https://www.g2.com/products/route-2023-05-09/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 4 years ago Can't anyone just insure customers on their own? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/can-t-anyone-just-make-an-insurance-product-for-their-customers) GU Guest User What is Route Protection & Tracking used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-route-protection-tracking-used-for) [ View all Discussions ](https://www.g2.com/products/route-2023-05-09/discuss) ## Pricing Options Pricing provided by Route Protection & Tracking. ### Basic Free ### Pro Starting at $349.00 Per Month ### Custom Contact Us [ View More Pricing Information ](https://www.g2.com/products/route-2023-05-09/pricing) Route Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8fec2885c1049899b41ff8e1a0b4a1bd/aftership.png "Product Avatar Image") AfterShip 4.7/5(311) [ Compare Now ](https://www.g2.com/compare/aftership-vs-route-2023-05-09) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_18a74909abe6d08a24e6bd4d7976f73c/extend-protection-reviews.jpg "Product Avatar Image") Extend 4.5/5(61) [ Compare Now ](https://www.g2.com/compare/extend-protection-reviews-vs-route-2023-05-09) ##### ##### Route Features Shipping Insurance Claim Tracking Shipment Tracking Integrations Reporting & Analytics [ View More Features ](https://www.g2.com/products/route-2023-05-09/features) ##### Categories on G2 [E-Commerce Tools](https://www.g2.com/categories/e-commerce-tools)[Shipping Insurance](https://www.g2.com/categories/shipping-insurance) ##### Explore More [Is a dedicated unified workspace platform worth it for a mid-size company that wants to replace multiple collaboration apps with one tool?](https://www.g2.com/discussions/is-a-dedicated-unified-workspace-platform-worth-it-for-a-mid-size-company-that-wants-to-replace-multiple-collaboration-apps-with-one-tool%20)[What is the best tool for centralized log monitoring across systems?](https://www.g2.com/discussions/what-is-the-best-tool-for-centralized-log-monitoring-across-systems)[Which punch list platforms are most reliable based on reviews from project managers?](https://www.g2.com/discussions/which-punch-list-platforms-are-most-reliable-based-on-reviews-from-project-managers) [Which partner ecosystem platforms have the strongest integrations marketplace and API support for a company that needs deep connectivity with its existing GTM stack?](https://www.g2.com/discussions/which-partner-ecosystem-platforms-have-the-strongest-integrations-marketplace-and-api-support-for-a-company-that-needs-deep-connectivity-with-its-existing-gtm-stack)[How does UKG consulting compare to in-house implementation and support for enterprise buyers assessing total cost?](https://www.g2.com/discussions/how-does-ukg-consulting-compare-to-in-house-implementation-and-support-for-enterprise-buyers-assessing-total-cost)[Pros and Cons Details](https://www.g2.com/products/route-2023-05-09/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)