--- title: Route Reviews meta\_title: 'Route Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 114 reviews by the users' company size, role or industry to find out how Route works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 114 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Inventory Management url: https://www.g2.com/categories/inventory-management --- # Route Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Route but has limited features. Are you part of the Route team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Route empowers online brands with a premium post-purchase customer experience. Lost, stolen or damaged packages? Route covers all of that, letting customers reorder in one click, while merchants rack up an additional sale, instead of potential lost revenue. Route delivers proactive shipping and delivery updates for every order, while bringing the entire e-commerce transaction history, visualization map and carrier resolution options in one convenient place. * * * Seller [Route](https://www.g2.com/sellers/route-61af7380-59fa-434e-bfd5-d03f5747f3dc) Discussions [Route Community](https://www.g2.com/products/route-2023-05-09/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Jamie Younse Show More ## Pricing Pricing provided by Route Protection & Tracking. ### Basic Free ### Pro Starting at $349.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/route-2023-05-09/pricing) ## Top-Rated Alternatives [ ![AfterShip](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AfterShip") AfterShip 4.7/5(311) ](https://www.g2.com/products/aftership/reviews) [ ![Elfsight](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elfsight") Elfsight 4.8/5(907) ](https://www.g2.com/products/elfsight/reviews) [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ View All Alternatives ](https://www.g2.com/products/route-2023-05-09/competitors/alternatives) ## User Insights Average based on 114 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Cecilia M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cecilia M.") CM Cecilia M. marketing specialistmarketing specialist Small-Business (50 or fewer emp.) 12/14/2021 "Its great!" 5/5 What do you like best about Route? My packages are always safe with route. Love the convience Review collected by and hosted on G2.com. What do you dislike about Route? I don't see a downside it is affordable and convenient Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? With so much theft, it is nice to have peace of mind. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5202158/official_response/edit) Hi there, Thank you for writing this review! We are happy to hear you have had a good experience using Route! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Enjoy your day, Bianca, Customer Service Validated ReviewerSource: Organic ![Renee H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Renee H.") RH Renee H. CSR Mid-Market (51-1000 emp.) 12/14/2021 "ROUTE is the BEST !" 5/5 What do you like best about Route? This company is the best! The customer service really went above and beyond. ALL STAR cast. Review collected by and hosted on G2.com. What do you dislike about Route? There is nothing to dislike about route. They went above and beyond. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Excellent staff members Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5202244/official_response/edit) Hi Renee, Thanks for the kind words! Route prides itself on offering world-class customer service and we are happy to hear we have been hitting your standard of support. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a wonderful day,
Bianca, Customer Service Validated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 12/15/2021 "Route really helps us secure our packages that we ship worldwide. The claims process is easy." 5/5 What do you like best about Route? customer service is responsive and always willing to help Review collected by and hosted on G2.com. What do you dislike about Route? There are often glitches with the site when there are updates being done. Review collected by and hosted on G2.com. Recommendations to others considering Route: use them Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? securing our packages worldwide Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5206236/official_response/edit) Hello there, Thanks for the review! We strive to give great customer service. If you ever have any questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd be happy to help! Best, Bianca, customer service Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 8/24/2021 "Great Support and Quality Product" 5/5 What do you like best about Route? The ease of setting it up and the automation in which it works. Route has been great for customers who want it and non invasive for customers who dont. We were onboarded easily and quickly. Review collected by and hosted on G2.com. What do you dislike about Route? Not much I don't dislike! Weve been treated quite well at Route. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Lost packages and theft are a common deal in our industry. Customers who don't have faith in the USPS system or have a history of lost/stolen packages have been covered and insured with Route. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-4962701/official_response/edit) Hello, Thanks for taking the time to write a review. We're thrilled to hear you have had a good experience using Route. If you ever have any questions in the future, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Enjoy your day, Bianca, Customer Service Current UserValidated ReviewerSource: Organic ![Ronald G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ronald G.") RG Ronald G. TL Customer Experience Small-Business (50 or fewer emp.) 9/3/2021 "Fast & Reliable Shipping!!!" 5/5 What do you like best about Route? I like how prompt they offer accurate tracking updates and their App is very user-friendly. Also it is real easy to file claims. Review collected by and hosted on G2.com. What do you dislike about Route? When claiming for a refund it only only refunds the subtotal. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Claims of stolen packages. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-4985991/official_response/edit) Hello Ronald, Thanks for taking the time to write this great review! We are happy to hear Route is hitting your expectations. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Have a wonderful day,
 Bianca, Customer Service Current UserValidated ReviewerSource: Organic ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") AA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 12/15/2021 "Amazing!" 5/5 What do you like best about Route? Great service. Easy & simple to use and route handle everything!! Review collected by and hosted on G2.com. What do you dislike about Route? If I HAD to choose something, I would like for the refund to include my shipping costs as well as the cost of the refunded products. But that's nit picking! Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Saving so much time from not having to deal with customer service related to lost packages!! Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5205831/official_response/edit) Hello, Thanks for taking the time to write a review! We are happy to hear we have been simple to use. If you have any other questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd be happy to help! Thanks, Bianca, customer service Validated ReviewerSource: Organic ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") AA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 12/15/2021 "Route is awesome" 5/5 What do you like best about Route? I love that Route protects everything!!! Review collected by and hosted on G2.com. What do you dislike about Route? The downside is the submission timeframe Review collected by and hosted on G2.com. Recommendations to others considering Route: Definitely do it! Protect your business and loss of packages. So many customers purchase Route. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? It is easy to help someone if their package is lost or stolen. The process is very simple to file the claim and the solution is resolved quickly. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5204898/official_response/edit) Hi there, Thank you for writing this wonderful review! Route prides itself on offering world-class customer service! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Enjoy your day, Bianca, Customer Service Validated ReviewerSource: Organic ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") AA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 12/9/2021 "Highly recommend!" 5/5 What do you like best about Route? Good customer service, functionality, service it provides to the customer. Review collected by and hosted on G2.com. What do you dislike about Route? We had some issues in the beginning, but they were resloved. Overall happy with Route. Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? It streamlines the claims process with shipping carriers if packages are lost or stolen. With this being an increasing problem in the industry, Route is an immense help for our small team. Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-5190502/official_response/edit) Hello, Thanks for taking the time to write this review! We are happy to hear you have had a good experience with Route. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, Customer Service Validated ReviewerSource: Organic KC Kelley C. Franchise Manager Small-Business (50 or fewer emp.) 8/25/2021 "Easy and efficient" 5/5 What do you like best about Route? This app makes it super easy for me to track a package without having to search my inbox and click through multiple links. Review collected by and hosted on G2.com. What do you dislike about Route? i get 2 emails from the shopify acct and then 1 email from route, so it makes for a lot of emails, but is contributed to both platfroms Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Knowing real-time where shipments are. Better understanding of the postal services Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-4965167/official_response/edit) Hello Kelley, Thanks for taking the time to write this review. We're happy to hear you are able to use Route with ease. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Enjoy your day, Bianca, customer service Validated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 8/24/2021 "Excellent!" 5/5 What do you like best about Route? Great app, it does what it´s supposed to do, their customer service team is phenomenal. Review collected by and hosted on G2.com. What do you dislike about Route? It might be a bit tricky at first to install it, but their customer support team is very accessible and prompt to help! Review collected by and hosted on G2.com. Recommendations to others considering Route: This was a great decision, you will be glad you chose Route! Review collected by and hosted on G2.com. What problems is Route solving and how is that benefiting you? Lost items aren´t an issue anymore, their insurance works great! Review collected by and hosted on G2.com. Show More Response from Customer Success of Route Protection & Tracking [Editedit](https://www.g2.com/survey_responses/route-review-4963674/official_response/edit) Hello, Thank you for writing this wonderful review! We're happy that after a few bumps in the road we were able to get you taken care of. Please don't hesitate to reach out if run into any questions. Please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help! Thanks, Bianca, customer service Current UserValidated ReviewerSource: Organic ## Questions about Route? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Route ](https://www.g2.com/products/route-2023-05-09/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 4 years ago Can't anyone just insure customers on their own? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/can-t-anyone-just-make-an-insurance-product-for-their-customers) GU Guest User What is Route Protection & Tracking used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-route-protection-tracking-used-for) [ View all Discussions ](https://www.g2.com/products/route-2023-05-09/discuss) ## Pricing Options Pricing provided by Route Protection & Tracking. ### Basic Free ### Pro Starting at $349.00 Per Month ### Custom Contact Us [ View More Pricing Information ](https://www.g2.com/products/route-2023-05-09/pricing) Route Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8fec2885c1049899b41ff8e1a0b4a1bd/aftership.png "Product Avatar Image") AfterShip 4.7/5(311) [ Compare Now ](https://www.g2.com/compare/aftership-vs-route-2023-05-09) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_18a74909abe6d08a24e6bd4d7976f73c/extend-protection-reviews.jpg "Product Avatar Image") Extend 4.5/5(61) [ Compare Now ](https://www.g2.com/compare/extend-protection-reviews-vs-route-2023-05-09) ##### ##### Route Features Shipping Insurance Claim Tracking Shipment Tracking Integrations Reporting & Analytics [ View More Features ](https://www.g2.com/products/route-2023-05-09/features) ##### Categories on G2 [E-Commerce Tools](https://www.g2.com/categories/e-commerce-tools)[Shipping Insurance](https://www.g2.com/categories/shipping-insurance) ##### Explore More [Is a dedicated unified workspace platform worth it for a mid-size company that wants to replace multiple collaboration apps with one tool?](https://www.g2.com/discussions/is-a-dedicated-unified-workspace-platform-worth-it-for-a-mid-size-company-that-wants-to-replace-multiple-collaboration-apps-with-one-tool%20)[What is the best tool for centralized log monitoring across systems?](https://www.g2.com/discussions/what-is-the-best-tool-for-centralized-log-monitoring-across-systems)[Which punch list platforms are most reliable based on reviews from project managers?](https://www.g2.com/discussions/which-punch-list-platforms-are-most-reliable-based-on-reviews-from-project-managers) [Which partner ecosystem platforms have the strongest integrations marketplace and API support for a company that needs deep connectivity with its existing GTM stack?](https://www.g2.com/discussions/which-partner-ecosystem-platforms-have-the-strongest-integrations-marketplace-and-api-support-for-a-company-that-needs-deep-connectivity-with-its-existing-gtm-stack)[How does UKG consulting compare to in-house implementation and support for enterprise buyers assessing total cost?](https://www.g2.com/discussions/how-does-ukg-consulting-compare-to-in-house-implementation-and-support-for-enterprise-buyers-assessing-total-cost)[Pros and Cons Details](https://www.g2.com/products/route-2023-05-09/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)