---
title: RoundTrip Reviews
meta_title: 'RoundTrip Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how RoundTrip works for a business like yours.
aggregate_rating:
  rating_value: 4.0
  review_count: 1
  scale: '5'
date_modified: '2025-08-27'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# RoundTrip Reviews
**Vendor:** Dial 800  
**Category:** [Other Customer Service Software](https://www.g2.com/categories/other-customer-service)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 1
## About RoundTrip
Dial800 is the go-to resource for thousands of businesses every year with over 25 years of experience providing essential call tracking, analytics, and cloud-based communication software. With Dial800, every call goes further through bold analytics and meaningful insights. RoundTrip® integrations from Dial800 takes data from multiple sources and standardizes it across platforms. Often used by call centers who use different call management and agent tracking software, RoundTrip® makes patterns in call call volume and agent performance easier to review and analyze. If you don't need a RoundTrip® integration, Dial800 offers several other call tracking integration options: - Pre-build integrations for the most requested sales & CRM software including Google, Salesforce, HubSpot & Netsuite - Do It Yourself integrations using Dial800's open API framework and customizable data reporting options - Custom integration services where a dedicated Dial800 development team builds, deploys, and supports a custom integration specifically for your business




## RoundTrip Reviews
  ### 1. Good Review

**Rating:** 4.0/5.0 stars

**Reviewed by:** Aneeb A. | Jr. Machine Learning Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 26, 2024

**What do you like best about RoundTrip?**

Round trip is amazing. I cannot wait to use it one more time

**What do you dislike about RoundTrip?**

I am not sure because I never found something complaining in it.

**What problems is RoundTrip solving and how is that benefiting you?**

It is great and i am solving my business problems with its help



- [View RoundTrip pricing details and edition comparison](https://www.g2.com/products/roundtrip/reviews?filters%5Bnps_score%5D%5B%5D=4&section=pricing&secure%5Bexpires_at%5D=2026-08-13+23%3A09%3A18+-0500&secure%5Bsession_id%5D=fe8b7bcf-fe19-43fb-b7e2-bba27bb09e6e&secure%5Btoken%5D=670333880eaae5316a92f2d5f54b5130d7ef5cf5b028ec8564fd87a31afdc934&format=llm_user)

## RoundTrip Features
**Additional Functionality**
- CRM
- Data Import/Export
- Alerts/Notifications
- Calendar Management
- Third-Party Integrations
- Sales Pipeline Management
- Collaboration Tools
- Activity Dashboard
- Reporting/Analytics
- Lead Scoring
- Task Management
- Document Management
- Calendar/Reminder System
- Lead Qualification
- Client Management
- Customer Database
- Territory Management
- Commenting/Notes
- Access Controls/Permissions
- Mobile Access
- Email Management
- Lead Management
- Event Triggered Actions
- Interaction Tracking
- Segmentation
- AI Copilot
- Generative AI
- Data Visualization
- Appointment Scheduling
- Lead Generation
- Feedback Management
- NPS Survey Structure
- Search/Filter
- Visual Analytics
- CSAT Survey Structure
- Engagement Tracking
- SMS Messaging
- Sentiment Analysis
- Customizable Templates
- CES Survey Structure
- AI/Machine Learning
- Survey/Poll Management
- Customer Experience Management
- Chat/Messaging
- Customizable Forms
- Customer Journey Mapping
- Trend Analysis
- Complaint Monitoring
- Widgets
- Customer Segmentation
- Social Media Integration
- Multi-Channel Communication
- Performance Metrics
- Workflow Automation

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