GR
Greg R.
Sales Manager
Small-Business (50 or fewer emp.)
"Decent Software, but amazing support"
4/5
What do you like best about Roster?

Roster provides a convenient platform for us to track the referrals and commissions we pay to partners. The platform has been largely seamless. Beyond that, their customer service has been absolutely on point. Review collected by and hosted on G2.com.

What do you dislike about Roster?

Roster lacks the customization options that would be most useful for what we do. It can be difficult to get the kind of visibility we need for our projects and partners. Review collected by and hosted on G2.com.

Response from Danny Webb of Roster
Edit edit

Greg, Thanks for the shout-out to our incredible support team. They try very very hard to answer questions quickly, and make it a delightful experience. We love them and are grateful you do too! Also, thanks for the product feedback. We take it seriously, and know that your feedback is what drives the creation of game-changing products. Our team will be in-touch to learn more.

CH
caleb h.
Project Manager
Small-Business (50 or fewer emp.)
"Roster / Wooly - Save your money"
0/5
What do you like best about Roster?

The false promise is the best part. The hope that this product would work was my favorite time using it. Review collected by and hosted on G2.com.

What do you dislike about Roster?

The product didn't integrate with my website. I paid an extra $500 for an "integration fee" with the promise that the tool would be integrated without me having to worry about anything. Despite paying that fee and monthly subscription fees has not prompted the service desk with any action to ensure that the tool is actually working. Customer service and functioning products are not a priority for this team. I've worked in the IT industry for years and have never seen such disappointing priorities. Any software developer knows that the value you bring your customers is paramount.

It's been a horrible experience since I signed on the dotted line. From there, they're very hard to get in touch with. I send an email to my customer rep explaining that the tool is not working, despite many requests-11 days later I receive a message saying we should have a meeting to see what's wrong. These guys lack the ability to empathize. If someone is paying you thousands of dollars for a broken tool, is it unreasonable to at least provide them with the bare minimum service to get it fixed? Review collected by and hosted on G2.com.

OR
Oliver R.
CMO
Mid-Market (51-1000 emp.)
"Really the tool we needed…."
5/5
What do you like best about Roster?

Roster makes it simple easy and effective to manage our ambassador program without really having to do much other than enter some stuff a couple times a month and dedicate one staff member to monitoring things. Review collected by and hosted on G2.com.

What do you dislike about Roster?

I dislike how many times we are not reached out via member of staff to check on our account and see that everything is working Review collected by and hosted on G2.com.

Response from Danny Webb of Roster
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Oliver - Thank you for the great review! We are trying very hard to make "automated ambassador engagement" a reality. We appreciate the comments. Also, we appreciate the feedback on your experience with our CSM team. We apologize this has been your experience! We own up to it, but are working very hard to grow the team enabling them to be more proactive with our customers. I'm sure you've even seen a few differences in the last month or so!

Taylor J.
TJ
Taylor J.
Brand Manager
Small-Business (50 or fewer emp.)
"Great support, great product."
4/5
What do you like best about Roster?

I've been super impressed with the customer support and on-boarding. The platform is robust and the insights are great. We've had a "love group" and affiliates for our product for years, but have never engaged them. Roster was perfect for re-engaging a stagnant list of followers and engaging them in brand-supporting initiatives in a simple way. Review collected by and hosted on G2.com.

What do you dislike about Roster?

I would like to see some more features that support the affiliate side and not just ambassadors... i.e. commission tracking and unique code creation + analytics. Review collected by and hosted on G2.com.

Response from Danny Webb of Roster
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Taylor! We really appreciate the kind words here. No marketing medium can really compete with a "love group" who is engaged in helping you build your brand. We're glad we can be part of it! Also, We DO have some powerful commission tracking and unique code creation tools. Our team will be following up to make sure you are taking advantage of those features.

SA
Stormie A.
Social media and Influencer marketing manager
Small-Business (50 or fewer emp.)
"Roster is so helpful for my brand!"
5/5
What do you like best about Roster?

The simplicity and organization of the program. I also love the campaigns and how effective they are at generating content Review collected by and hosted on G2.com.

What do you dislike about Roster?

I feel like I don't have enough time to learn and use all of the features, I also wish it had an option to be able to reset passwords and emails for users on our end, and a way for us to adjust commission amounts. Review collected by and hosted on G2.com.

Response from Stacy Wells of Roster
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Hello there, Stormie! We are delighted to see that you are finding value in Roster and are getting a wealth of user content from your community. It sounds like you're rocking it.

As far as the ability to reset passwords and emails, we have the answer for you. Roster just released magic links that bypass the need for usernames and passwords. The new process is very easy!

Chris B.
CB
Chris B.
President
Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Worked OK"
3/5
What do you like best about Roster?

supports a lot of different social media networks Review collected by and hosted on G2.com.

What do you dislike about Roster?

It was difficult to cancel the account when it was time for us to move on. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"The best software we could find for running our ambassador program"
3.5/5
What do you like best about Roster?

My favorite part about Roster is the ability to incentivize our ambassadors through gamification. Review collected by and hosted on G2.com.

What do you dislike about Roster?

A lot of this probably falls on us as company owners, but we don't have the best participation rates in our ambassador program. Because Roster isn't app-based we can't send push notifications and I think those would help engagement a lot Review collected by and hosted on G2.com.

Response from Danny Webb of Roster
Edit edit

Thank you for kind words and comments! We agree that having multiples ways to incentive (like gamification) makes a big difference! Recently we released Actions, which allows you to boost participation rates. We are adding even more actions to help amplify engagement with ambassadors and influencers. This should help a lot. Stay tuned for even more ways soon!

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Love Roster's service"
4.5/5
What do you like best about Roster?

Their team is so responsive and helpful, Always quick to answer questions. My weekly meetings with Libby are always insightful, and she is continually coming up with new ways to improve engagement. Review collected by and hosted on G2.com.

What do you dislike about Roster?

I was hoping to see better engagement with our ambassadors than what I'm seeing. Review collected by and hosted on G2.com.

Response from Danny Webb of Roster
Edit edit

And we love you! Thanks for the great review. We are especially appreciative of your shout out to Libby. She is an all-star member of our team and deserves so much recognition. Regarding engagement - have you launched our new "actions" feature? Give a try, I think you'll be impressed.

MB
Maddie B.
Marketing Manager
Small-Business (50 or fewer emp.)
"Allowed us to better activate word of mouth"
5/5
What do you like best about Roster?

Roster makes it easy to compile and activate brand advocates. It has been essential in helping us compile UGC and increase word of mouth. Review collected by and hosted on G2.com.

What do you dislike about Roster?

The analytics/reporting dashboard is a little confusing and clunky sometimes. More data would be great. Review collected by and hosted on G2.com.

Response from Danny Webb of Roster
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Maddie - We love the feedback. Thank you! We have been happy to see all the great success stories you are able to capture and the UGC your ambassadors have created. Also - we appreciate the feedback on the dashboard. More improvements to come!

Verified User in Consumer Goods
AC
Verified User in Consumer Goods
Small-Business (50 or fewer emp.)
"It's an easy option for the price so I'd recommend to beginners but not large brands."
3.5/5
What do you like best about Roster?

Easy to use! It's easy for affiliates to onboard with the program and to understand the details of the campaign. Review collected by and hosted on G2.com.

What do you dislike about Roster?

It's not very customizable. I don't think it would work well for a large influencer / affiliate program. Review collected by and hosted on G2.com.

Response from Danny Webb of Roster
Edit edit

Thank you for the review. We take the feedback, good and bad, very seriously. We are also adding many features to support our biggest brands with the largest programs in new an innovative ways. Our goal is that all brands grow to a point where they will need the "big" brand features :)