Verified User in Sporting Goods
AS
Verified User in Sporting Goods
Mid-Market (51-1000 emp.)
"Flexible, Modular Platform easily communicating with 3rd party applications"
4/5
What do you like best about Rootstock Cloud ERP?

It’s very flexible and modular. You can adjust just about everything and create new pieces that work alongside the existing modules. Review collected by and hosted on G2.com.

What do you dislike about Rootstock Cloud ERP?

It’s currently not natively adjusted to Poland’s financial laws, so it requires a lot of bespoke solutions and manual work. Review collected by and hosted on G2.com.

Response from Rootstock Software of Rootstock

Thanks so much for taking the time to write this, and for the honest note on Poland. You're right that local financial compliance there still leans on partner-built solutions today. We have been working diligently to close the gaps experienced by our global customers, and will continue this effort to improve the global capabilities of the product. On the flip side, it's great to hear the flexibility of a Salesforce-native ERP is paying off for you. That modularity and ease of customization is exactly why manufacturers choose Rootstock as their manufacturing ERP. And we love that you're running the full product lifecycle through our inventory and warehouse management, from first supplier order to final sale. That kind of end-to-end visibility is where customers usually see the biggest ROI and business outcomes.

Thanks again for taking the time to leave such a detailed review, and for being a Rootstock customer!

Jelle P.
JP
Jelle P.
Assistant Manager
Mid-Market (51-1000 emp.)
"Missing Key EU Features, Performance sometimes too slow, and Pricing Feels Too High"
2/5
What do you like best about Rootstock Cloud ERP?

Ability to maintain without external parties for most of the day-to-day requests. Reporting functionalities are quite user friendly and extended. Review collected by and hosted on G2.com.

What do you dislike about Rootstock Cloud ERP?

Functionalities that are common in Europe are not available (e.g. bank book, posting directly on AP subledger, settlement function of balance sheet accounts). Performance is sometimes too slow (loading screens takes too long). Pricing is in relation to offered functionalities too high.

Date and currency settings are by default from US perspective and sometimes confusing (FX format inverse vs normal, dates mixed up US vs European annotation). Review collected by and hosted on G2.com.

Response from Rootstock Software of Rootstock

Hi Jelle,

Thank you for your honest feedback. We understand European and US accounting workflows can differ significantly and are working to narrow this gap. We value the perspective of customers like you who work with us in this process. We would welcome a conversation with you to review your comments and ensure you are getting the full value of what's available in the system today and visibility into what's coming. You can reach out to your Account Manager to be connected with our Product team.

Verified User in Manufacturing
AM
Verified User in Manufacturing
Small-Business (50 or fewer emp.)
"Clean, Customizable UI, Reliable Performance, Fast Support & Seamless Salesforce Integration"
4.5/5
What do you like best about Rootstock Cloud ERP?

UI/UX is clean and familiar, and customizable page layouts allow each team to see exactly what they need.

Integrations with Salesforce's API ecosystem made connecting our EDI systems much easier.

Performance has been reliable and stable.

The ROI shows up in efficiency and a lot less manual reconciliation.

For support and onboarding, the team actually took time to understand our import workflows before configuring anything, and support responds in 1-2 business days with helpful insights and suggestions.

AI features with Agentforce expanding there is considerable upside for forecasting and operational intelligence down the road. Review collected by and hosted on G2.com.

What do you dislike about Rootstock Cloud ERP?

1. Modularized apps require user to switch between different apps. It does help users to focus on their tasks within a specific app, but it is not that user-friendly to a system admin.

2.Living inside Salesforce is a double-edged sword. User inherits its quirks — governor limits on large transactions, the cost of additional licenses and storage. Review collected by and hosted on G2.com.

Response from Rootstock Software of Rootstock

Thanks for the review! A clean, familiar UI with customizable page layouts so each team sees exactly what they need, and the near-disappearance of data syncing and double-entry between systems, is exactly what Rootstock Cloud ERP is designed to deliver.

Your point about app-switching is well made: modularized apps help end users focus on their tasks, but we hear that moving between them is less convenient for a system admin. We've shared that with our product team as UX feedback. If it's slowing your admin work today, your technical account manager can suggest configuration approaches that reduce the switching.

Thanks for being a valued Rootstock customer, and thank you again for taking the time to leave us a review!

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Seamless Salesforce-Native ERP That Streamlines Manufacturing and Operations"
5/5
What do you like best about Rootstock Cloud ERP?

We use Rootstock Cloud ERP to manage our manufacturing, inventory, purchasing, sales orders, work orders, and financial processes. Since Rootstock is built natively on Salesforce, it integrates seamlessly with our CRM providing employees with a complete view of both customer and operational data in one place. It delivers strong performance for our day-to-day business operations, with stable and efficient processing across ERP functions. The UI enhancements and automation capabilities help reduce clicks and manual effort, improving overall efficiency. The Rootstock team keeps customers well informed about product updates, new features, learning hours and has a responsive customer support which makes the pricing well aligned with the value it delivers. Review collected by and hosted on G2.com.

What do you dislike about Rootstock Cloud ERP?

No specific dislikes observed in the current usage experience Review collected by and hosted on G2.com.

Response from Rootstock Software of Rootstock

Thank you for such a positive review! We're so happy to hear the success you've been having with the system. We're especially glad the UI enhancements and automation capabilities are reducing clicks and manual effort, and that you feel well informed through product updates and learning hours.

Real-time visibility into production, stock levels, and material flow is a core promise of the platform, and it's great to see it working for your day-to-day operations. We'll share your kind words with our support team.

Thanks for being a valued Rootstock customer!

Verified User in Manufacturing
UM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"Rootstock ERP Streamlined Our POs and Accounts Payable"
5/5
What do you like best about Rootstock Cloud ERP?

Rootstock ERP is helping to get our business running more efficiently. We are now able to create and maintain PO's digitally, as well as simplify the accounts payable process. We are loving the new system and are excited to see where this will take us! Review collected by and hosted on G2.com.

What do you dislike about Rootstock Cloud ERP?

The one thing that I dislike about Rootstock ERP is that the site can be pretty slow at times causing disruptions. We are struggling to get more employees excited about the implementation due to time concerns. Review collected by and hosted on G2.com.

Response from Rootstock Software of Rootstock

Thanks for the five stars and the energy in this review, it comes through! Digital purchase orders, a simpler accounts payable process, and finally being able to see spend and return on products you couldn't track before is a great first chapter, and we're excited for what comes next for your team too.

On the speed issue, please don't just live with it. Raise it with our support team, since performance disruptions often trace back to specific configurations or integrations that can be tuned, and fixing that will make winning over the rest of your employees much easier. Thank you for being a valued Rootstock customer!

Verified User in Medical Devices
AM
Verified User in Medical Devices
Mid-Market (51-1000 emp.)
"Highly Customizable ERP with Occasional Bugs"
4.5/5
What do you like best about Rootstock Cloud ERP?

I like the customization ability of Rootstock Cloud ERP, which allows us to build highly customized workflows and automation. This feature helps us adapt the system to our specific business needs and processes. Additionally, I appreciate that Rootstock is good at addressing bugs and incorporates fixes into new releases. Review collected by and hosted on G2.com.

What do you dislike about Rootstock Cloud ERP?

There are some bugs with the system that we encounter sometimes. It was a bit cumbersome to set up, with a lot of moving parts, and it took a while for things to settle in post-implementation. Review collected by and hosted on G2.com.

Response from Rootstock Software of Rootstock

Thank you for the review! We're glad Rootstock Cloud ERP's customization is letting you build workflows and automation around your specific business processes, and that purchasing, sales orders, inventory management, and finance operations are now streamlined on one platform.

We also appreciate the honest notes. You're right that a deeply integrated ERP has a lot of moving parts during setup, and we're glad things have settled in since implementation. On bugs: thank you for recognizing that fixes make it into new releases. Please keep reporting anything you hit, since that's what drives prioritization, and your technical account manager can make sure open issues get visibility.

Thanks for being a valued Rootstock customer.

Verified User in Import and Export
UI
Verified User in Import and Export
Small-Business (50 or fewer emp.)
"Flexible, Customizable Rootstock ERP with Strong Ongoing Support"
4/5
What do you like best about Rootstock Cloud ERP?

Rootstock provides multiple levels of support, both during our implementation and as we continue to improve the platform over time. Unlike other ERP platforms, Rootstock can be modified with greater flexibility, which helps it adapt to our business needs more quickly than traditional ERPs. Review collected by and hosted on G2.com.

What do you dislike about Rootstock Cloud ERP?

Some of the standard functionality—especially around Finance objects—doesn’t make it easy for our Finance team to carry out the normal day-to-day activities you’d expect from any finance group in a business. Review collected by and hosted on G2.com.

Response from Rootstock Software of Rootstock

Thank you for taking the time to leave us this review! We're glad to hear that you appreciate our strong ongoing support and the flexibility of our platform. We understand that standard finance functionality may not fully meet your team's needs, and we are continuously working to improve in that area.

Thank you for sharing your valuable feedback with us.

Verified User in Manufacturing
AM
Verified User in Manufacturing
Small-Business (50 or fewer emp.)
"Top-Notch Account Management and Responsive Support"
4/5
What do you like best about Rootstock Cloud ERP?

The support team is very responsive, and our account manager is top-notch. Review collected by and hosted on G2.com.

What do you dislike about Rootstock Cloud ERP?

The documentation is sometimes outdated, but the support team more than makes up for it. Review collected by and hosted on G2.com.

Response from Rootstock Software of Rootstock

Thank you for the wonderful review! Your description of the outcome is exactly what we aim for: manufacturing, inventory, order management, and finance unified on the Salesforce platform, with everyone from the shop floor to accounting to customer service working from the same real-time information. Eliminating siloed systems and manual reconciliation, and giving you a live view of what's actually happening in the business, is the core promise of Rootstock Cloud ERP.

We'll pass the kind words along to your support and account teams; they'll be glad to hear it. And your point on documentation is taken. Improving the accuracy and freshness of our documentation is a priority we're actively working on, so the docs can match the standard our support team sets.

We thank you for being a Rootstock customer!

Verified User in Manufacturing
UM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"Easy Power BI Dashboard Connectivity, but Needs Better Training and Streamlined Item Updates"
3.5/5
What do you like best about Rootstock Cloud ERP?

The platform has an easy connectivity to create dashboards in PowerBi that can enable the proper visualization of data once organized. Review collected by and hosted on G2.com.

What do you dislike about Rootstock Cloud ERP?

I believe a system is only as good as how it’s set up. The current challenges we have with RS are mostly related to training and know-how, and we haven’t formally developed a “super user.” One specific area I currently struggle with is updating item information, since we have to jump between multiple screens to get everything set up properly. Review collected by and hosted on G2.com.

Response from Rootstock Software of Rootstock

Hi there,

Thank you for the detailed review! Reducing stockouts to zero by running MRP in Rootstock Cloud ERP is a fantastic result. That's the core promise of an AI-native ERP for product-centric companies: accurate, timely supply planning that keeps orders flowing. We're also glad the platform's open connectivity makes it easy to build Power BI dashboards on top of your ERP data.

Your point about training is well taken. You're right that an ERP delivers the most value when a team has deep product knowledge and a designated SF Administrator who knows the ins and outs of the system. We'd love to help you build that internal expertise: The Learning Center, Rootstock Success Community, plus your technical account manager can help design a super-user enablement plan. And your feedback on item setup requiring multiple screens is noted; simplifying multi-step workflows like item master updates is an active area of UX investment for our product team.

We thank you for being a valued Rootstock Customer!

Verified User in Manufacturing
UM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"Scalable, customizable, and developer-responsive — needs faster bug fixes"
3.5/5
What do you like best about Rootstock Cloud ERP?

Adjusted for Hastens, with the developers implementing our requested changes. Supports high volume of transactions and customisable reports. Review collected by and hosted on G2.com.

What do you dislike about Rootstock Cloud ERP?

I find that bug fixes generally take a considerable amount of time to be implemented. Review collected by and hosted on G2.com.

Response from Rootstock Software of Rootstock

Thank you for the review! It's great to hear that Rootstock is handling your high transaction volumes and that our team has been able to adapt the system to your specific requirements. That flexibility is core to how we serve product-centric companies. Your foreign currency revaluation work is a great example of the value: automating monthly FX revaluation and eliminating manual quarterly journal entries is exactly the kind of measurable efficiency gain (hours saved, better accuracy) that modern cloud ERP financials should deliver.

Your feedback on bug fix turnaround is heard. Resolution speed matters, and we're working to improve response times on reported issues. If there are specific open items affecting your team, please flag them with your technical account manager so we can make sure they're prioritized appropriately.

Thanks for being a Rootstock customer!