--- title: Rootly Reviews meta_title: 'Rootly Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 97 reviews by the users' company size, role or industry to find out how Rootly works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 97 scale: '5' date_modified: '2026-08-07' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Rootly Reviews **Vendor:** Rootly **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 97 ## About Rootly Rootly is the AI-native on-call and incident management platform that helps you resolve incidents faster, improve system resilience, and streamline on-call operations. It’s your always-on production AI agent that automates root cause analysis and identifies patterns that drive continuous improvement—trusted by thousands of companies like NVIDIA, Replit, Elastic, Canva, Clay, DoorDash, SoFi, and Superhuman. ## Rootly Pros & Cons **What users like:** - Users appreciate the **ease of use** with Rootly, seamlessly integrating into Slack and enhancing incident management effortlessly. (19 reviews) - Users admire Rootly's **exceptional customer support** , noting the team's proactive assistance and seamless communication throughout the process. (14 reviews) - Users praise the **Slack integration** of Rootly for enhancing real-time collaboration and minimizing context switching. (14 reviews) - Users praise Rootly for its **seamless automation** which simplifies incident management and enhances team collaboration and efficiency. (11 reviews) - Users love Rootly's **seamless integrations** , which simplify workflows and enhance collaboration with existing tools like Slack and Jira. (11 reviews) - Customer Satisfaction (6 reviews) - Users appreciate the **easy setup** of Rootly, enabling quick onboarding and efficient integration with existing tools. (6 reviews) - Flexibility (6 reviews) - Intuitive (6 reviews) - Efficiency (5 reviews) **What users dislike:** - Users identify **feature issues** with Rootly, particularly in analytics, reporting, and custom forms that need improvement. (5 reviews) - Users note **integration issues** with Rootly, as it lacks robust out-of-the-box options compared to competitors. (4 reviews) - Users note the **missing features** in Rootly, particularly lacking out-of-the-box integrations and automation options. (4 reviews) - Users find Rootly's **initial setup complexity** challenging, especially for smaller teams without DevOps expertise. (3 reviews) - Users highlight **limited features** , like needing multiple channels per incident and complex workflows, which can hinder usability. (3 reviews) - Users note a **lack of tutorials** for advanced workflows, leading to trial-and-error in customizations. (2 reviews) - Limited Customization (2 reviews) - Users experience **notification overload** in Slack during incidents, leading to frustration and distraction from critical tasks. (2 reviews) - Users feel that the **overwhelming options** in Rootly can lead to confusion and notification overload during incidents. (2 reviews) - Template Issues (2 reviews) ## Rootly Discussions - [What is Rootly - Manage Incidents on Slack used for?](https://www.g2.com/discussions/what-is-rootly-manage-incidents-on-slack-used-for) - [View Rootly pricing details and edition comparison](https://www.g2.com/products/rootly/reviews?page=6&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+05%3A35%3A51+-0500&secure%5Bsession_id%5D=3f7ebd35-c2a8-40dd-b762-e325d781c801&secure%5Btoken%5D=4d7c835a528ac0b28202743da336216b26fbd3bfa6d2f7ffec1c54e910cc599b&format=llm_user) ## Rootly Integrations - [Amazon Elastic Container Service (Amazon ECS)](https://www.g2.com/products/amazon-elastic-container-service-amazon-ecs/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Backstage](https://www.g2.com/products/backstage/reviews) - [Checkly](https://www.g2.com/products/checkly/reviews) - [Chronosphere](https://www.g2.com/products/chronosphere/reviews) - [Cloudflare Application Security and Performance](https://www.g2.com/products/cloudflare-application-security-and-performance/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Coralogix](https://www.g2.com/products/coralogix/reviews) - [Cortex](https://www.g2.com/products/ledger-bennett-cortex/reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - [Fivetran](https://www.g2.com/products/fivetran/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [GitLab](https://www.g2.com/products/gitlab/reviews) - [Glean](https://www.g2.com/products/glean-technologies-glean/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews) - [Honeycomb](https://www.g2.com/products/honeycomb/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) - [Kubernetes](https://www.g2.com/products/kubernetes/reviews) - [Linear](https://www.g2.com/products/linear/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MongoDB Atlas](https://www.g2.com/products/mongodb-atlas/reviews) - [New Relic](https://www.g2.com/products/new-relic/reviews) - [Nobl9](https://www.g2.com/products/nobl9/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Openai](https://www.g2.com/products/openai/reviews) - [Opsgenie](https://www.g2.com/products/opsgenie/reviews) - [OpsLevel](https://www.g2.com/products/opslevel/reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - [Prometheus](https://www.g2.com/products/prometheus/reviews) - [Pulumi](https://www.g2.com/products/pulumi/reviews) - [Pylon](https://www.g2.com/products/pylon-pylon/reviews) - [Sentry](https://www.g2.com/products/sentry/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Splunk](https://www.g2.com/products/splunk-2025-01-30/reviews) - [Status.io](https://www.g2.com/products/status-io/reviews) - [Superhuman Docs](https://www.g2.com/products/superhuman-docs/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Rootly Features **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring - Mobile Alerts - Email Alerts - Real-Time Monitoring - Real-Time Notifications **Reliability Objectives & Service Operations - AI SRE Tools** - Intelligent On-Call Workflows - Error Budget Tracking - SLI & SLO Management - Service Health Modeling & Reporting **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **AI Detection & Signal Quality - AI SRE Tools** - Cross-Telemetry Correlation - Change-Aware Detection - Adaptive Anomaly Detection - Alert Correlation & Noise Reduction **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Investigation & Root Cause Analysis - AI SRE Tools** - Guided Incident Investigation - Live Debugging in Production - AI Root Cause Analysis - Runtime-Verified Root Cause Analysis **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Automation & Platform Controls - AI SRE Tools** - Automated Runbook & Workflow Execution - Human-in-the-Loop Remediation - Integration, APIs & Secure Access Controls - AI-Assisted Code Fix Generation **Additional Functionality** - Alerts/Notifications - Forms Management - Safety Incident Management - Compliance Management - OSHA Compliance - Task Management - Single Sign On - AI Copilot - Disaster Recovery - Document Management - API - Multi-Channel Communication - Customizable Templates - Real-Time Reporting - Corrective and Preventive Actions (CAPA) - Activity Dashboard - Issue Management - Communications Management - Audit Trail - IT Incident Management - Audit Management - Event Logs - Risk Analysis - Workflow Management - Risk Assessment - Incident Reporting - Self Service Portal - Customizable Reports - Ticket Management - Service Level Agreement (SLA) Management - Reminders - On Call Scheduling - Investigation Management - Maintenance Scheduling - Status Tracking ## Top Rootly Alternatives - [incident.io](https://www.g2.com/products/incident-io/reviews) - 4.8/5.0 (227 reviews) - [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews) - 4.5/5.0 (142 reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (950 reviews)