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UH

Verified User in Hospitality

Small-Business (50 or fewer emp.)

9/11/2023

"Ops Training"

4.5/5

What do you like best about RoomRaccoon?

How easy it is to make room moves.

I also enjoy the Housekeeping and Maintenance features. Review collected by and hosted on G2.com.

What do you dislike about RoomRaccoon?

The team is always eager to jump on a call to assist.

My only problem is the sales reports are not quite where I need them as well as guest profiling. Review collected by and hosted on G2.com.

Response from Alba Benítez of RoomRaccoon

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Thank you for your feedback on RoomRaccoon! We're glad you find it easy to manage room moves and appreciate our Housekeeping and Maintenance features.

We're here to assist, and we'll work on improving our sales reports and guest profiling based on your input.

RoomRaccoon's benefits for you in tracking room readiness and maintaining maintenance logs are valuable to us. If you have more suggestions, feel free to share. Thank you for choosing our software.

The RoomRaccoon Team.

KB

Kyle B.

Small-Business (50 or fewer emp.)

3/23/2023

"System is buggy from time to time. The price for what you get does not equate to actual value."

1.5/5

What do you like best about RoomRaccoon?

Its a refesh of similar platforms. A re-skin or perfected beta for short term rental managment UX platforms....I think of asana or slack or g-suite in combination Review collected by and hosted on G2.com.

What do you dislike about RoomRaccoon?

Its buggy and WAY overpriced to without ANY robust features or perks to validate the premium. Too simple to be considered $500+ per month. Definately not thinking of their target market with the price. Review collected by and hosted on G2.com.

What problems is RoomRaccoon solving and how is that benefiting you?

My problem is more of a standard of how I want to manage airbnb short-stays. There are other paltforms that have similar if not exact ability. Having an extra step in intregations set up does not bother my team. Especially when we pay much less to do so. It is actually preferred that they understand how how cloud systems work for the company and how to trouble shoot Review collected by and hosted on G2.com.

Response from Lindsay Krause of RoomRaccoon

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Thank you for taking the time to share your valuable feedback with our team, Kyle. We set a high standard for ourselves and are sorry to hear that our service did not satisfy your expectations at this time. Please provide us with your contact details so our team can assist you further. Alternatively, reach out to contact@support.roomraccoon.com with any further comments, concerns, or suggestions you wish to share.

UH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

11/5/2023

"RoomRaccoon Rating"

3.5/5

What do you like best about RoomRaccoon?

The user accessibility and ease of requesting help in the system. Review collected by and hosted on G2.com.

What do you dislike about RoomRaccoon?

N/A I have enjoyed using it! It's easy and user friendly Review collected by and hosted on G2.com.

Response from Alba Benítez of RoomRaccoon

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Hey there! Thank you for sharing your positive experience with RoomRaccoon! We're thrilled to hear that you find our platform user-friendly and appreciate the ease of requesting help whenever needed.

Your feedback reinforces our commitment to providing excellent user accessibility and support services.

If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to support you every step of the way.

Team RoomRaccoon

AH

Verified User in Hospitality

Small-Business (50 or fewer emp.)

9/19/2023

"serena has been great"

5/5

What do you like best about RoomRaccoon?

the property management software is great and easy to use Review collected by and hosted on G2.com.

What do you dislike about RoomRaccoon?

the costs to add other functions. It should be included with my monthly fee. Review collected by and hosted on G2.com.

Response from Alba Benítez of RoomRaccoon

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Thank you for your review! We're thrilled to hear that you find our software easy to use and that our Raccoon, Serena. has provided you with a great service.

We also appreciate your feedback regarding the additional costs for extra functions. We understand your concern and are continually working to enhance our pricing structure to better serve our users.

If you ever need assistance or have suggestions, please feel free to reach out to our support team. We're here to help and ensure your experience remains excellent. Thank you for choosing us!

The RoomRaccoon Team.