# Best Guest Messaging Software

## How Many Guest Messaging Software Products Does G2 Track?

**Total Products under this Category:** 99

### Category Stats (Jul 2026)

- **Average Rating:** 4.42/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Touch Stay (+0.06%) - Among all products in this category, Touch Stay recorded the largest rating increase compared to last month

_Last updated: July 29, 2026_

## How Does G2 Rank Guest Messaging Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 200+ Authentic Reviews
- 99+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Guest Messaging Software
 ![G2 Grid® for Guest Messaging Software plotting products by satisfaction and market presence](https://www.g2.com/categories/guest-messaging/grids.png?focus%5B%5D=1304639&focus%5B%5D=942&focus%5B%5D=79185&focus%5B%5D=29340&focus%5B%5D=70950&focus%5B%5D=138603)

Highlighted products: Touch Stay, Trumpia, Canary Technologies, Medallia Concierge, Xperium by RepUp, and GuestTouch.

Underlying data: [Grid® JSON](https://www.g2.com/categories/guest-messaging/grids.json?focus%5B%5D=touch-stay&focus%5B%5D=trumpia&focus%5B%5D=canary-technologies&focus%5B%5D=medallia-concierge&focus%5B%5D=xperium-by-repup&focus%5B%5D=guesttouch)

### [Touch Stay](https://www.g2.com/products/touch-stay/reviews)

Touch Stay is a guest experience platform that helps hosts save time, reduce guest questions, and generate more revenue - powered by digital guidebooks guests actually use. At its core, Touch Stay enables hosts and property managers to deliver everything guests need in one simple, mobile-friendly place, from check-in instructions and Wi-Fi details to local recommendations and add-ons. Instead of answering the same questions repeatedly, guests can self-serve 24/7, improving the experience while reducing operational workload. Trusted by hosts worldwide, Touch Stay is used across 100+ countries, generating 15.9M+ guidebook visits every year, helping millions of guests access the information they need, instantly. Proven results - Save up to 20 hours per week with automated guest communication - Reduce guest questions by up to 90% - Generate €40-€120+ extra per booking with built-in upsells - Achieve more 5★ reviews (average ~4.8★ guest rating) How Touch Stay works Touch Stay guidebooks become the central hub for the entire guest journey - before, during, and after the stay. Guests can instantly find everything they need in one place, reducing repetitive questions by up to 90%, while you save hours every week and stay in control. Key features - Digital Guidebooks (Core Product) Create mobile-friendly guidebooks that guests actually use, reducing repetitive questions, improving every stay, and replacing PDFs, emails, and scattered information. - AI Chatbot Automatically answers guest questions using your guidebook content - available 24/7. - Upsell Store Turn your guidebook into a revenue channel by offering add-ons, services, and local experiences. - Guest Communication Hub Centralise guest messaging and automate replies to save hours every week. - Built-in CRM Track guest data, preferences, and interactions to deliver more personalised experiences. - Guest Feedback & Reviews Collect feedback automatically and convert great stays into public reviews. - PMS Integrations Automatically sync bookings and guest data with your existing tools. Built for hosts who want to scale Whether you manage a few properties or a large portfolio, Touch Stay helps you: - Deliver consistent guest experiences at scale - Reduce operational workload - Increase revenue without adding complexity Why choose Touch Stay? Because your guests don’t want another app, another email, or another PDF. They want one simple place with everything. And you want fewer questions, more revenue, and better reviews. Touch Stay delivers both.

**Average Rating:** 5.0/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate Touch Stay?

- **Quality of Support:** 9.8/10 (Category avg: 9.2/10)
- **Ease of Use:** 9.4/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Touch Stay?

- **Seller:** [Touch Stay](https://www.g2.com/sellers/touch-stay)
- **Year Founded:** 2014
- **HQ Location:** Uckfield, GB
- **Twitter:** @TouchStay  
2,232 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b7100314607bd88f4929c345da52fe606713da2bd5cf3a2329ec971cfa32ae06&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftouch-stay%2F&secure%5Burl_type%5D=linkedin_company_website)  
26 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospitality
- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Touch Stay?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Touch Stay, praising its intuitive interface and time-saving features.
- Users find daily use of Touch Stay to be **quick and flexible** , simplifying guest information management effectively.
- Users love the **easy integrations** of Touch Stay, streamlining guidebook updates and enhancing the guest experience.
- Users find the **efficiency of Touch Stay** remarkable, saving significant time with its intuitive features and navigation.
- Users love the **flexibility** of Touch Stay, allowing customized content for each guest's guidebook effortlessly.

#### What Are Recent G2 Reviews of Touch Stay?

**["Effortless Guidebook Solution, Loved by Guests"](https://www.g2.com/survey_responses/touch-stay-review-13100760)**

**Rating:** 5.0/5.0 stars

_— Kara T._

[Read full review](https://www.g2.com/survey_responses/touch-stay-review-13100760)

**["Touch Stay: Essential for Lodge Efficiency and Guest Service"](https://www.g2.com/survey_responses/touch-stay-review-11919099)**

**Rating:** 5.0/5.0 stars

_— Verified User in Leisure, Travel & Tourism_

[Read full review](https://www.g2.com/survey_responses/touch-stay-review-11919099)

### [Canary Technologies](https://www.g2.com/products/canary-technologies/reviews)

Easy, intuitive, and secure hotel solutions. Canary Technologies is modernizing the hotel tech stack with the first mobile web end-to-end Guest Management System and its award-winning Digital Authorizations solutions. Digitizing everything from post-booking through checkout, Canary is trusted by thousands of hotels in more than 65 countries, including Four Seasons, Choice Hotels, Standard Hotels and Ace Hotel Group. Canary’s solutions help hotels eliminate paper processes, boost revenue with upsells, raise staff efficiency, ensure PCI compliance, improve the guest experience, and reduce chargebacks and payment fraud. Learn more at canarytechnologies.com. \*\*Our Solutions Include\*\* 1) Contactless Check-In: Contactless Check-In allows guests to check in and out through a mobile experience, allowing hotels to comply with health guidelines, save time on front desk work, and increase revenue through upsells through the Canary interface. 2) Digital Authorizations: Canary’s Digital Authorizations product is vastly more secure than paper forms, preventing chargebacks and fraud. They can be set up and ready to use in less than 20 minutes. 3) Digital Contracts: Hotels using Canary’s Digital Contracts product see their turnaround time decrease from an average of eight days to just three hours, enabling them to book more guests and grow their business. 4) Amenity Store: Canary’s Amenity Store product makes ordering simple and intuitive for guests, and the online store is easy to incorporate into your standard booking flow. Hotels using Canary see a 40% increase in the number of orders placed. \*\*Testimonials\*\* "Given how cost effective it is and the savings from preventing potential fraud, Canary Technologies was a no brainer.” -- Dennise Nizza, Controller @ Ace Hotel “I brought on Canary at all of our properties because it increased productivity and removed all the headaches of collecting credit card authorization forms.” -- Justin Grimes, Director of Operations @ KRC “The Canary solution is simple and powerful. It provides exactly what we needed at our hotels, without being an overkill. The interface is clean and easy to use, and the folks at Canary took care of setup and training, which made implementation a breeze.” -- Esteban Velez, VP of IT & Cyber Security @ Classic Hotels & Resorts

**Average Rating:** 4.8/5.0

**Total Reviews:** 23

#### How Do G2 Users Rate Canary Technologies?

- **Quality of Support:** 9.9/10 (Category avg: 9.2/10)
- **Ease of Use:** 9.4/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Canary Technologies?

- **Seller:** [Canary Technologies](https://www.g2.com/sellers/canary-technologies)
- **HQ Location:** San Francisco, California
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0eafbec3bef439b6ddab6b25b3f492c49703962ef201ac1bde1f13e1d505044f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18722039%2F&secure%5Burl_type%5D=linkedin_company_website)  
370 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospitality
- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of Canary Technologies?

**["Great gratuity solution for hotel staff - from cleaning to breakfast attendant to front desk staff."](https://www.g2.com/survey_responses/canary-technologies-review-8544698)**

**Rating:** 4.0/5.0 stars

_— Chip W._

[Read full review](https://www.g2.com/survey_responses/canary-technologies-review-8544698)

**["Makes Life Easier"](https://www.g2.com/survey_responses/canary-technologies-review-9097282)**

**Rating:** 5.0/5.0 stars

_— Riley A._

[Read full review](https://www.g2.com/survey_responses/canary-technologies-review-9097282)

### [Trumpia](https://www.g2.com/products/trumpia/reviews)

Trumpia has all of the features you would expect from a mass texting provider, but does much more than coupons or mass blasts because our automation leads to long-lasting relationships with customers. That’s why Forbes named us the top SMS marketing provider, and G2 named us the easiest to set up and implement. Our automation offers the ability to personalize customer journeys in order to boost revenue, satisfaction, retention, and day-to-day operations. Trumpia Workbench, our next-gen workflow builder, has a free-form omnidirectional user interface that allows you to build completely flexible workflows and place tiles anywhere. As a result, Trumpia can handle more varieties of sophisticated customer journeys and automate your communications. In addition, we have 50+ prebuilt workflow templates, advanced targeting, integrated email & SMS, review management, and a powerful consolidated inbox. We also offer 365-day online support and upgraded plans that come with live phone support and a dedicated account manager.

**Average Rating:** 4.4/5.0

**Total Reviews:** 55

#### How Do G2 Users Rate Trumpia?

- **Quality of Support:** 9.1/10 (Category avg: 9.2/10)
- **Ease of Use:** 8.2/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Trumpia?

- **Seller:** [Trumpia](https://www.g2.com/sellers/trumpia)
- **Year Founded:** 2006
- **HQ Location:** Anaheim, CA
- **Twitter:** @Trumpia  
4,456 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=65f61de9f9f20f9496ea61895b751a7c3ec5562c9b363be063dd222215a15b2a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1069034%2F&secure%5Burl_type%5D=linkedin_company_website)  
105 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising, Retail
- **Company Size:** 49% Small, 36% Medium

#### What Do G2 Reviewers Say About Trumpia?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **responsive customer support** from Trumpia, which helps them stay on track with their marketing efforts.
- Users find Trumpia's service to be **very easy to use** , making communication with large groups efficient and effective.
- Users find Trumpia **incredibly helpful** for creating engaging messaging and managing outreach effectively.
- Users appreciate the **easy-to-use notification system** that facilitates personalized messaging and effective communication with teams.
- Users appreciate the **ease of creating personalized and automated messaging** , enhancing communication and engagement with target audiences.

##### Cons

- Users find the **difficult setup** of Trumpia challenging initially, but support helps ease the process afterward.
- Users report experiencing **downtime issues** during service renewal, causing interruptions to their overall experience with Trumpia.
- Users find the **learning curve steep** initially, but support helps ease the process after the first campaign.
- Users find the **UX not intuitive** , wishing for a more user-friendly and updated design experience.
- Users experience **onboarding issues** that can complicate initial setup and service renewal processes with Trumpia.

#### What Are Recent G2 Reviews of Trumpia?

**["Outstanding Support Keeps Me Engaged"](https://www.g2.com/survey_responses/trumpia-review-11831591)**

**Rating:** 5.0/5.0 stars

_— Jennifer W._

[Read full review](https://www.g2.com/survey_responses/trumpia-review-11831591)

**["Easy to Use and Reliable, Minor Setup and Renewal Hiccups"](https://www.g2.com/survey_responses/trumpia-review-11891147)**

**Rating:** 4.5/5.0 stars

_— Claudius W. S._

[Read full review](https://www.g2.com/survey_responses/trumpia-review-11891147)

#### What Are G2 Users Discussing About Trumpia?

- [How do you use Red Oxygen?](https://www.g2.com/discussions/how-do-you-use-red-oxygen)
- [What does trumpia cost?](https://www.g2.com/discussions/what-does-trumpia-cost)
- [What is trumpia alerts for?](https://www.g2.com/discussions/what-is-trumpia-alerts-for)
- [What is trumpia?](https://www.g2.com/discussions/what-is-trumpia)

### [Medallia Concierge](https://www.g2.com/products/medallia-concierge/reviews)

Medallia Concierge is a software solution that helps businesses communicate with customers via texting and other mobile messaging channels.

**Average Rating:** 4.6/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate Medallia Concierge?

- **Quality of Support:** 9.4/10 (Category avg: 9.2/10)
- **Ease of Use:** 10.0/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Medallia Concierge?

- **Seller:** [Medallia](https://www.g2.com/sellers/medallia)
- **Year Founded:** 2001
- **HQ Location:** San Francisco, CA
- **Twitter:** @Medallia  
12,225 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8d80f3d6282d9c0ba5d566f563fb36c86bb89ad7f09e57400dd8a99467e21c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F49697%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,938 employees on LinkedIn®
- **Phone:** 650-321-3000

#### Who Uses This Product?

- **Company Size:** 63% Small, 38% Medium

#### What Are Recent G2 Reviews of Medallia Concierge?

**["Communication is Key!"](https://www.g2.com/survey_responses/medallia-concierge-review-3532907)**

**Rating:** 5.0/5.0 stars

_— Mindy K._

[Read full review](https://www.g2.com/survey_responses/medallia-concierge-review-3532907)

**["Medallia makes it so easy to communicate with clients quickly and efficiently."](https://www.g2.com/survey_responses/medallia-concierge-review-8267170)**

**Rating:** 5.0/5.0 stars

_— Verified User in Accounting_

[Read full review](https://www.g2.com/survey_responses/medallia-concierge-review-8267170)

#### What Are G2 Users Discussing About Medallia Concierge?

- [Is zingle free?](https://www.g2.com/discussions/zingle-is-zingle-free)
- [Is zingle free?](https://www.g2.com/discussions/is-zingle-free)
- [What is Zingle ww?](https://www.g2.com/discussions/what-is-zingle-ww)
- [What is Zingle app?](https://www.g2.com/discussions/what-is-zingle-app)
- [What is zingle used for?](https://www.g2.com/discussions/what-is-zingle-used-for)

### [Xperium by RepUp](https://www.g2.com/products/xperium-by-repup/reviews)

Xperium is a guest experience management suite for hotels to establish automated guest engagement processes from booking to check-out, generate additional revenue from upsells, view detailed analytics of online reviews, a powerful CRM tool and marketing tool, an engaging mobile concierge for feedback, requests and operations.

**Average Rating:** 4.9/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Xperium by RepUp?

- **Quality of Support:** 9.8/10 (Category avg: 9.2/10)
- **Ease of Use:** 9.5/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Xperium by RepUp?

- **Seller:** [RepUp](https://www.g2.com/sellers/repup)
- **Year Founded:** 2014
- **HQ Location:** Dubai, AE
- **Twitter:** @xperium\_ai  
179 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ba083a52cbd168f584934798f65834f1b1e84b5a769568136e85ab8dcd43a423&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6636338%2F&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospitality
- **Company Size:** 73% Medium, 27% Small

#### What Are Recent G2 Reviews of Xperium by RepUp?

**["Best Platform for Collect Our Guest Feedback & Promotions"](https://www.g2.com/survey_responses/xperium-by-repup-review-7075253)**

**Rating:** 5.0/5.0 stars

_— Vijay K._

[Read full review](https://www.g2.com/survey_responses/xperium-by-repup-review-7075253)

**["Powerful platform for hotel management. "](https://www.g2.com/survey_responses/xperium-by-repup-review-3668111)**

**Rating:** 4.0/5.0 stars

_— Kane R._

[Read full review](https://www.g2.com/survey_responses/xperium-by-repup-review-3668111)

#### What Are G2 Users Discussing About Xperium by RepUp?

- [What is Xperium by RepUp used for?](https://www.g2.com/discussions/what-is-xperium-by-repup-used-for)

### [GuestTouch](https://www.g2.com/products/guesttouch/reviews)

GuestTouch Platform enables hotels to slash staff workload, turn angry guests into 5-star reviewers, automate revenue-driving conversations, and boost profits through our reputation, messaging and email platforms. GuestTouch Platform: Products that work seamlessly together - use individually or as a complete solution based on your goals. GuestTouch Reviews & Feedback Platform You know when managing guest feedback feels like juggling chaos - scattered reviews across platforms, delayed responses, and no clear insights to improve? GuestTouch is the proactive reputation platform that lets you track, respond, analyze and gather reviews and guest feedback all in one place. Create custom feedback your way - star ratings, NPS scores, custom questions, and more - all powered by guestAI! GuestTouch Messaging Platform Drive efficiencies and uncover more profits through meaningful conversations. GuestTouch is the versatile messaging platform for your team that adapts to your specific needs - send and automate messages the way you want across different stages of the guest journey such as booking, pre-arrival, check-in, check-out, and more via SMS, WhatsApp etc, based on specific guest insights. Guest Email Platform You know when you send generic, one-size-fits-all emails that guests ignore, missing opportunities to drive right engagement due to lack of versatility? GuestTouch solves this with personalized automated email sequences that you design to match your brand - from custom HTML templates to drag-and-drop editors - and automatically adapt to the guest journey based on guest behavior, booking type, and preferences.

**Average Rating:** 4.9/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate GuestTouch?

- **Quality of Support:** 9.8/10 (Category avg: 9.2/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.2/10)

#### Who Is the Company Behind GuestTouch?

- **Seller:** [GuestTouch](https://www.g2.com/sellers/guesttouch)
- **Year Founded:** 2016
- **HQ Location:** San Francisco, US
- **Twitter:** @guesttouch  
23 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5b77ca4e7cf8569025082f598cf85d4143eb5b080498a4ce1c7a7330287bab99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fguesttouch%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospitality
- **Company Size:** 92% Small, 8% Medium

#### What Are Recent G2 Reviews of GuestTouch?

**["Really good! Very attentive team"](https://www.g2.com/survey_responses/guesttouch-review-8463596)**

**Rating:** 4.0/5.0 stars

_— Gianrene P._

[Read full review](https://www.g2.com/survey_responses/guesttouch-review-8463596)

**["Easy to use Guest Messaging and Review Management Platform"](https://www.g2.com/survey_responses/guesttouch-review-7953608)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/guesttouch-review-7953608)

### [hotel BookingCenter](https://www.g2.com/products/hotel-bookingcenter/reviews)

hotel BookingCenter offers a property management system for independent hospitality owners with integrated booking engine, channel manager and payment gateway.

**Average Rating:** 4.4/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate hotel BookingCenter?

- **Quality of Support:** 9.7/10 (Category avg: 9.2/10)
- **Ease of Use:** 9.3/10 (Category avg: 9.2/10)

#### Who Is the Company Behind hotel BookingCenter?

- **Seller:** [BookingCenter](https://www.g2.com/sellers/bookingcenter)
- **Year Founded:** 2000
- **HQ Location:** United States
- **Twitter:** @BookingCenter  
158 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6e65df01c948770fc3f521dc529afcbb7e137f06c6d0f69bf346bbaae4b59866&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbookingcenter%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 55% Small, 36% Medium

#### What Are Recent G2 Reviews of hotel BookingCenter?

**["Smooth and Experiential UI"](https://www.g2.com/survey_responses/hotel-bookingcenter-review-7104686)**

**Rating:** 4.0/5.0 stars

_— Jennifer D._

[Read full review](https://www.g2.com/survey_responses/hotel-bookingcenter-review-7104686)

**["Hotel booking centre"](https://www.g2.com/survey_responses/hotel-bookingcenter-review-7104696)**

**Rating:** 5.0/5.0 stars

_— MANSUKH S._

[Read full review](https://www.g2.com/survey_responses/hotel-bookingcenter-review-7104696)

### [RMS](https://www.g2.com/products/rms-north-america-rms/reviews)

Great hospitality isn’t about paperwork, it’s about people. RMS is a leading hospitality platform trusted by over 7,000 businesses across 70 countries. Designed to simplify operations and elevate the guest experience with: smart automation, real-time insights, and tools that make guest interactions seamless. From smoother bookings and secure payments to a guest portal for managing stays, exploring upgrades, and chatting with your team, RMS connects people, technology, and places, so you can focus on what really matters: keeping your hotel full (not your to-do list).

**Average Rating:** 4.4/5.0

**Total Reviews:** 20

#### How Do G2 Users Rate RMS?

- **Quality of Support:** 8.1/10 (Category avg: 9.2/10)
- **Ease of Use:** 8.7/10 (Category avg: 9.2/10)

#### Who Is the Company Behind RMS?

- **Seller:** [RMS](https://www.g2.com/sellers/rms-840dc8b1-dbed-49b0-bc69-4398be206c8c)
- **Year Founded:** 1983
- **HQ Location:** Keilor Park, VIC
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dfac30fee1cf7412de12b48822875239ad2edf394c9bb744a25e5c0ffa14d3c6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frms-aust-pty-ltd%2F&secure%5Burl_type%5D=linkedin_company_website)  
246 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 65% Small, 25% Medium

#### What Are Recent G2 Reviews of RMS?

**["Leading service providers in Hotel Management system"](https://www.g2.com/survey_responses/rms-review-9186204)**

**Rating:** 4.0/5.0 stars

_— Neelakanta P._

[Read full review](https://www.g2.com/survey_responses/rms-review-9186204)

**["Smart Technology"](https://www.g2.com/survey_responses/rms-review-8788321)**

**Rating:** 4.0/5.0 stars

_— KENNETH D._

[Read full review](https://www.g2.com/survey_responses/rms-review-8788321)

#### What Are G2 Users Discussing About RMS?

- [What is RMS PMS used for?](https://www.g2.com/discussions/what-is-rms-pms-used-for)
- [What is RMS in hotel industry?](https://www.g2.com/discussions/what-is-rms-in-hotel-industry)
- [What are the different features of any hotel management software?](https://www.g2.com/discussions/rms-hotel-what-are-the-different-features-of-any-hotel-management-software)
- [What does RMS software do?](https://www.g2.com/discussions/what-does-rms-software-do)

### [Glad to Have You](https://www.g2.com/products/glad-to-have-you/reviews)

Glad to Have You hospitality mobile app provides guests all the information they need about your vacation rental and integrates with your property management software (even if it's not a HomeAway Software product). By developing the latest automated technology; designing simple, user-friendly mobile app interfaces; and focusing on ways to improve guest experience, we've developed Glad to Have You to make your life easier and improve your guests' stay.

**Average Rating:** 3.7/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Glad to Have You?

- **Quality of Support:** 5.3/10 (Category avg: 9.2/10)
- **Ease of Use:** 6.3/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Glad to Have You?

- **Seller:** [Vrbo](https://www.g2.com/sellers/vrbo)
- **Year Founded:** 2010
- **HQ Location:** Austin, Tx
- **Twitter:** @vrbo  
36,547 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e45bde857b079857f58c85717852eb45c5a28018f644908393fdce4af6262d5f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2442360%2F&secure%5Burl_type%5D=linkedin_company_website)  
27 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Small, 40% Medium

#### What Are Recent G2 Reviews of Glad to Have You?

**["very good experience"](https://www.g2.com/survey_responses/glad-to-have-you-review-6734706)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/glad-to-have-you-review-6734706)

**["Perfect for vacation rentals"](https://www.g2.com/survey_responses/glad-to-have-you-review-3298192)**

**Rating:** 4.5/5.0 stars

_— Mitchell Z._

[Read full review](https://www.g2.com/survey_responses/glad-to-have-you-review-3298192)

#### What Are G2 Users Discussing About Glad to Have You?

- [What is Glad to Have You used for?](https://www.g2.com/discussions/what-is-glad-to-have-you-used-for)

### [Helix By MicroMetrics](https://www.g2.com/products/helix-by-micrometrics/reviews)

Helix by MicroMetrics is a software designed to power memorable guest experiences for the top hotel brands — including IHG, Marriot and Hilton.

**Average Rating:** 3.8/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Helix By MicroMetrics?

- **Quality of Support:** 8.3/10 (Category avg: 9.2/10)
- **Ease of Use:** 10.0/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Helix By MicroMetrics?

- **Seller:** [Micrometrics](https://www.g2.com/sellers/micrometrics)
- **Year Founded:** 2013
- **HQ Location:** Ottawa, CA
- **Twitter:** @MicroMetrics  
580 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7282e81858788b6a34977ef675e7bf840b22d76038512d697a13513e0869aedb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3255776&secure%5Burl_type%5D=linkedin_company_website)  
19 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Small, 40% Medium

#### What Are Recent G2 Reviews of Helix By MicroMetrics?

**["The experience was very positive. More than likely I will recommend it."](https://www.g2.com/survey_responses/helix-by-micrometrics-review-6766647)**

**Rating:** 4.5/5.0 stars

_— Juan Manuel C._

[Read full review](https://www.g2.com/survey_responses/helix-by-micrometrics-review-6766647)

**["Kudos for Guest Engagement"](https://www.g2.com/survey_responses/helix-by-micrometrics-review-9876995)**

**Rating:** 4.0/5.0 stars

_— Summer W._

[Read full review](https://www.g2.com/survey_responses/helix-by-micrometrics-review-9876995)

#### What Are G2 Users Discussing About Helix By MicroMetrics?

- [What is Helix By MicroMetrics used for?](https://www.g2.com/discussions/what-is-helix-by-micrometrics-used-for)

### [ALICE](https://www.g2.com/products/alice-alice/reviews)

Get the job done with ALICE, the all-in-one solution that enables hotel staff to do the most impactful work without all the guesses. Task management, real-time communication and operational analytics reduce the complexity and chaos of hotel operations providing the transparency and flexibility needed to run efficiently.

**Average Rating:** 4.0/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate ALICE?

- **Quality of Support:** 8.3/10 (Category avg: 9.2/10)
- **Ease of Use:** 7.9/10 (Category avg: 9.2/10)

#### Who Is the Company Behind ALICE?

- **Seller:** [ALICE](https://www.g2.com/sellers/alice)
- **Year Founded:** 2013
- **HQ Location:** New York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0fe668a9b0a3b62c7dbc1e1a1cae6a8f316db90c92377be9f69739ca994c341b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falice-hospitality-operations-platform%2F&secure%5Burl_type%5D=linkedin_company_website)  
31 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Small, 40% Large

#### What Are Recent G2 Reviews of ALICE?

**["Better communication"](https://www.g2.com/survey_responses/alice-review-8413728)**

**Rating:** 4.5/5.0 stars

_— Lisa K._

[Read full review](https://www.g2.com/survey_responses/alice-review-8413728)

**["ALICE Review"](https://www.g2.com/survey_responses/alice-review-8312366)**

**Rating:** 4.0/5.0 stars

_— Verified User in Design_

[Read full review](https://www.g2.com/survey_responses/alice-review-8312366)

### [Zenya.io](https://www.g2.com/products/zenya-io/reviews)

Based in Boston, Zenya reimagines the entire guest journey from lead to payment with its all-inclusive integrated software platform for rental business.It brings CRM + PMS + Invoicing + Customer Experience +Automation+ Website Booking +Up-selling+ Insights --- all under one roof with ZENYA. Customers can connect with their entire team; sales & marketing, operation, administration & accounting, guests – on the one system, anywhere, and at any time. Using 100+ configurable rules, customers can customize and create their workflow rules within minutes. Customers do not require tech expertise or an IT person to set it up. It has many offers such as website booking, add partner's inventory, contactless solution, customizable workflows for automating various routine tasks, automating charges, scheduling invoices, customizable reporting, and integration with several software solutions, and data export capabilities.

**Average Rating:** 3.9/5.0

**Total Reviews:** 8

#### How Do G2 Users Rate Zenya.io?

- **Quality of Support:** 8.8/10 (Category avg: 9.2/10)
- **Ease of Use:** 7.0/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Zenya.io?

- **Seller:** [Zenya](https://www.g2.com/sellers/zenya)
- **Year Founded:** 2014
- **HQ Location:** Quincy, Massachusetts
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=64e3d1610da9d78705bdf9d443184da1b62cb718a5c56a138218724361e6ea5a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5228872&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small, 25% Large

#### What Are Recent G2 Reviews of Zenya.io?

**["Comprehensive and Efficient Property Management Solution"](https://www.g2.com/survey_responses/zenya-io-review-7103623)**

**Rating:** 4.0/5.0 stars

_— Mathieu P._

[Read full review](https://www.g2.com/survey_responses/zenya-io-review-7103623)

**["A best hotel manager"](https://www.g2.com/survey_responses/zenya-io-review-7266659)**

**Rating:** 4.0/5.0 stars

_— Gaurav R._

[Read full review](https://www.g2.com/survey_responses/zenya-io-review-7266659)

### [Akia](https://www.g2.com/products/akia/reviews)

Founded in 2018, Akia is the premier guest journey platform that automates 5 star vacations. The platform provides messaging, mobile check-in, digital surveys, F&B menus, arrival guides, and much more through Mini Apps: a personalized mobile experience that doesn’t require developers or downloads. Because Akia’s technology streamlines the experience for both travelers and the businesses that serve them, their mission is to help the world relax.

**Average Rating:** 2.5/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Akia?

- **Quality of Support:** 8.3/10 (Category avg: 9.2/10)
- **Ease of Use:** 8.3/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Akia?

- **Seller:** [Akia](https://www.g2.com/sellers/akia)
- **Year Founded:** 2018
- **HQ Location:** San Francisco, US
- **Twitter:** @ahoyakia  
55 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=06b74329f7c1e1a7fdfc46f97a7a0632e416eeb830e832abe2cb9e322308a28a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fahoyakia%2F&secure%5Burl_type%5D=linkedin_company_website)  
52 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small

#### What Are Recent G2 Reviews of Akia?

**["Great way to give personalized attention to hotel guests"](https://www.g2.com/survey_responses/akia-review-9108525)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/akia-review-9108525)

### [eviivo suite](https://www.g2.com/products/eviivo-suite/reviews)

eviivo Suite is an award-winning, cloud-based booking and property management platform, built to help property managers, hoteliers and hosts go further, faster and simplify without compromise. Transforming collaboration, it provides an easy way to manage bookings, guests, property owners and online travel agencies (OTAs). No matter how complex your accommodation business is, eviivo Suite makes the day-to-day so much smoother. eviivo features: • Property Manager: the easy way to manage bookings, guests, owners & travel agencies with eviivo’s unrivalled all-in-one property management platform • Website Manager: a stunning highly customisable booking engine to strengthen your brand and boost direct bookings like no other • Channel Manager: channels that sing to your tune and run themselves with unparalleled OTA integrations and full automated mapping • Payment Manager: airtight security and unmatched payment automation with built-in support for the widest choice of card processors • Guest Manager: never miss a beat with eviivo’s AI-powered unified Inbox with superior seamless communications and integration with OTA guest services • Promo Manager: ultimate pricing and packaging flexibility with unmatched support for the sale of extra products and services • Performance Manager: powerful KPIs, user-defined analytics, painless reconciliations for top results and the smoothest back-office integration • Owner Manager: extensive multi-everything functionality for all your stakeholders enabling portfolio growth, trust, transparency and full team participation • eviivo Mobile: out of reach, but never out of touch with eviivo’s most comprehensive mobile app eviivo’s Promise: - Less to buy - avoid spiralling add-on costs - Less to learn and train on – faster ramp-up for staff - Less to support - no vendor merry-go-round or finger-pointing - Less to maintain – avoid API compatibility nightmares - Less to worry about! – designed for a better work-life balance. The bottom line? Growing Yours. More bookings. Less effort.  See why eviivo is trusted by more than 28,000 properties worldwide!

**Average Rating:** 3.9/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate eviivo suite?

- **Quality of Support:** 7.8/10 (Category avg: 9.2/10)
- **Ease of Use:** 7.8/10 (Category avg: 9.2/10)

#### Who Is the Company Behind eviivo suite?

- **Seller:** [eviivo](https://www.g2.com/sellers/eviivo)
- **Year Founded:** 2003
- **HQ Location:** N/A
- **Twitter:** @eviivo  
2,919 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6d8dc6fcc4173fbf89d31c0bb434cffec1221bb8e10daa0b762dda151924b0c7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feviivo%2F&secure%5Burl_type%5D=linkedin_company_website)  
189 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospitality
- **Company Size:** 82% Small, 18% Medium

#### What Do G2 Reviewers Say About eviivo suite?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of eviivo Suite, enabling quick management of bookings and tasks.
- Users praise the **responsive and friendly customer support** of eviivo, highlighting their willingness to assist and solve issues.
- Users find the **booking management** of eviivo suite to be smooth and efficient, enhancing overall operational clarity.
- Users find the **user-friendly interface** of eviivo Suite enhances efficiency, especially with its intuitive mobile app.
- Users appreciate the **easy-to-use channel management** features, enhancing direct bookings and reservation handling for events.

##### Cons

- Users find the **limited customization** options frustrating, affecting navigation and overall user-friendliness of the reporting dashboard.
- Users find the **navigation and customization challenging** , making the reporting dashboard less convenient and time-consuming to use.

#### What Are Recent G2 Reviews of eviivo suite?

**["Eviiivo: Simple, Feature-Rich, and Great Value"](https://www.g2.com/survey_responses/eviivo-suite-review-12860239)**

**Rating:** 5.0/5.0 stars

_— Frank L._

[Read full review](https://www.g2.com/survey_responses/eviivo-suite-review-12860239)

**["A Fantastic Partner for Our Pubs With Rooms"](https://www.g2.com/survey_responses/eviivo-suite-review-11999116)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/eviivo-suite-review-11999116)

### [FCS Connect](https://www.g2.com/products/fcs-connect/reviews)

Automate and track handling of guest requests, complaints and internal work orders from assignment to escalation and follow up.

**Average Rating:** 4.8/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate FCS Connect?

- **Quality of Support:** 10.0/10 (Category avg: 9.2/10)
- **Ease of Use:** 10.0/10 (Category avg: 9.2/10)

#### Who Is the Company Behind FCS Connect?

- **Seller:** [FCS Solutions](https://www.g2.com/sellers/fcs-solutions)
- **Year Founded:** 1982
- **HQ Location:** Singapore, SG
- **Twitter:** @FCS\_Hospitality  
572 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8e56a510010ce7041992666be5b6cdf7845907238742732d22ed7314e0938e1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffcs-computer-systems&secure%5Burl_type%5D=linkedin_company_website)  
218 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of FCS Connect?

**["FCS econnect enables you to get the job done (requests, complaints) in a timely and organized manner"](https://www.g2.com/survey_responses/fcs-connect-review-7149937)**

**Rating:** 4.5/5.0 stars

_— Jerelyn S._

[Read full review](https://www.g2.com/survey_responses/fcs-connect-review-7149937)

**["The best on premise guest relation solution ever!"](https://www.g2.com/survey_responses/fcs-connect-review-7135115)**

**Rating:** 5.0/5.0 stars

_— Rosenda Jra I._

[Read full review](https://www.g2.com/survey_responses/fcs-connect-review-7135115)

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Spotlight Categories

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Similar Categories

- [Catering](/categories/catering)
- [Channel Management](/categories/channel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e)

- [Concierge](/categories/concierge)
- [Hotel Management](/categories/hotel-management)

- [Hotel Revenue Management Systems (RMS)](/categories/hotel-revenue-management-systems-rms)

 ![Neya Kumaresan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neya Kumaresan")
NK

Researched and written by [Neya Kumaresan](https://research.g2.com/insights/author/neya-kumaresan)

Updated October 3, 2024

Guest messaging software allows hotel operators and employees to establish a personalized communication channel with individual guests for the purpose of notifications, instructions, or service. These tools ensure optimal guest experiences and staff workflows through timely messages and responses. Guest messaging platforms are used by hotel receptionists and concierge attendants to complement traditional phone systems, and relevant messages are relayed to hotel managers, housekeeping crews, and room service specialists as needed. Proper use of these tools among hotel staff and guests can eliminate or greatly reduce phone call volume, ensure guest complaints or requests are addressed in a timely manner, and generally help provide the best possible customer service.

Guest messaging platforms typically send messages through text (SMS) but in some cases may operate through [email](https://www.g2.com/categories/email) or another communication solution such as a mobile application. These tools may integrate with or offer features of [video conferencing software](https://www.g2.com/categories/video-conferencing-personal), [live chat software](https://www.g2.com/categories/live-chat), or other two-way systems for enhanced interactions between guests and hotel employees. Guest messaging solutions may be offered as part of more comprehensive [hotel management software](https://www.g2.com/categories/hotel-management) platforms or integrate with an existing solution for a cohesive user experience. In some cases, guest messaging products will integrate with [hotel reservations software](https://www.g2.com/categories/hotel-reservations) and [payment gateway software](https://www.g2.com/categories/payment-gateway) so guests can request to modify their reservation details without speaking to the front desk in person. Guest messaging platforms share features of and may integrate with [proactive notification software](https://www.g2.com/categories/proactive-notification) or [enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management) to send guests timely notifications and satisfaction surveys, respectively.

To qualify for inclusion in the Guest Messaging category, a product must:

- Enable two-way communication between hotel staff and hotel guests through SMS or other messaging technology
- Provide tools for manual and/or automated personalized notifications to guests
- Allow guests to conveniently direct questions or requests to front desk or concierge staff
- Integrate with hotel management software and/or staff collaboration tools

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