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Roomanos Suite

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(1)5.0/5

Roomanos Suite is a hotel staff application for managing guest messages, room-service orders, and operational requests through a single mobile dashboard. Guests engage via in-room QR codes — no app download, no login — while staff see the full picture at a glance. Key capabilities: - Instant notifications and audio alerts: Phone alerts arrive within seconds of a guest message or order. Urgent items trigger three beeps; messages a single beep — distinguishable even when the app is closed. - Smart message classification: Guest messages are auto-categorized as Request, Complaint, Suggestion, Praise, or Other, and time-grouped (today, yesterday, this week, archive). - Status tracking: Every message moves through New → Picking Up → In Progress → Done with a single tap. Shift handovers stay clean. - Live feed: Real-time orders, guest requests, and room-service status in one screen. - Food order tracking: Orders from partnered restaurants arrive with timestamp and room number; monthly summaries show order volume and revenue per restaurant. - Room-based view: Each room gets a card with today's activity at the top and historical records below. - Review-link analytics: Track how often guests scan to leave a Google/Tripadvisor/Booking review via the room QR (30-day rolling window). - Secure staff access: Per-hotel credentials with one-tap revocation when staff leaves; guest data stays restricted to authorized roles. Integrates with Roomanos Kitchen for in-house restaurant order operations. Part of the Roomanos ecosystem for hospitality operations.

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