Rollbar Reviews & Product Details

AT
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I already use this product on 2 projects. I love how I get all needed information and how fast it notifies me by email on any given problem and the trello integration Review collected by and hosted on G2.com.

What do you dislike?

I can't currently think of anything.. this product gives me everything I wanted Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were having problems knowing about exceptions when they happen on a rails application.

Other solutions didn't have a great UI to manage the exception or they cost too much money. Review collected by and hosted on G2.com.

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Rollbar Overview

What is Rollbar?

The continuous code improvement platform. Proactively discover, predict, and remediate errors with real-time AI-assisted workflows.

Rollbar Details
Website
Languages Supported
English
Product Description

Full-stack error monitoring for web & mobile apps. JS, Ruby, Python, PHP, Node, Golang, Android, iOS, more.

How do you position yourself against your competitors?

Rollbar is the leading continuous code improvement platform that proactively discovers, predicts, and remediates errors with real-time AI-assisted workflows. With Rollbar, developers continually improve their code and constantly innovate rather than spending time monitoring, investigating, and debugging.


Seller Details
Seller
Rollbar
Company Website
Year Founded
2012
HQ Location
San Francisco, CA
Twitter
@rollbar
4,320 Twitter followers
LinkedIn® Page
www.linkedin.com
88 employees on LinkedIn®

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Rollbar Screenshots

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Rollbar Reviews

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

some advanced features like RQL (querying your data in Rollbar) , dashboards - these are nice yet not must have for early stage Review collected by and hosted on G2.com.

What do you dislike?

Version support is important even (or especially) for early stage projects thus the only option is to jump in to advanced plan ... Or just go to alternative solution being good enough for start and beyond.

Also got disappointed finding out there is no wildcard support for source maps which I found very useful feature of Bugsnag. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I got curious to try Rollbar seeing high rating. After giving a try in a new project I got quickly disappointed concerning few key flaws and decided to integrate with Bugsnag I used in the past and had no issues with it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Collecting bugs from both front-end and back-end. No benefits when comparing to alternatives. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

- Great integration with programming frameworks and different environments

- We use Rollbar to track all errors generated both in front and backend in our app

- The deployments section is very useful in a DevOps environment like ours

- The redesign of the webpage is very beautiful and everything is easier to find after that Review collected by and hosted on G2.com.

What do you dislike?

- Instrumentalization is a manual process, so you will have to use Rollbar library to report the errors. Sometimes a little automatization is desirable, at least for exceptions.

- Usually, the search function is not precise and does not return results using only keywords or information that is not in the title of the error.

- The grouping does not work always, so there Items that are highly related but they appear is it was a different error. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Use if you are ready to implement error tracking in your app

Make sure that you have the right team to instrument it, they must know the breaking points of your app Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

- Track errors on our production app.

- Identify the deployments which cause errors.

- See how many times an error is occurring.

- Separate errors by the environment, so it is possible to know which errors are really affecting the customers.

- Share and assign error to our development team.

- We use as a debugging tool, in Rollbar we can send our app message specifying the message-level. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The ability to look into the error trace log. We were able to identify the major issues happening in the system. We are able to find out new issues after deployment. It allows us to identify proactively what issues or errors we need to look into by looking at the first started time/date. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes it over merges errors and causes the title to be misleading. It would be great if there is a better integration with JIRA that we can edit the tickets directly from Rollbar. And if there's a Zendesk support integration, that will be very helpful! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for a tool to help you monitor the health and errors of your system, Rollbar is a great choice. It's easy to use. It allows us to proactively identify errors that we need to care about. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Rollbar to monitor system errors, troubleshoot by looking at the logs. It allows us to identify proactively what issues or errors we need to look into by looking at the first started time/date. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Rollbar advantages are multi-faceted but I think the biggest one out there is their RQL interface. I've been a big fan of them since their very San Francisco meetup. I tried some competitors for small projects to try different options in the ecosystem but always ended up migrating them back to Rollbar.

Their interface is one of the simplest to use while still keeping the power user features in there (eg: JSON error grouping configuration). Review collected by and hosted on G2.com.

What do you dislike?

I don't have much to say there. There's always growing pains using software but nothing that has been a dealbreaker while using Rollbar. Everything is very customizable Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Dive Right in! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Monitor usage, crash, and errors in all our production system (backend, web, native, Cron jobs). Rollbar makes me confident that I'm getting the right reports and that I'm not dropping things. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Exceptions occur. No matter what. Nice way to trace things and very easy to integrate.

Github and Bitbucket plugins work very well and are great.

Querying capacity is very handy and worked likes a charm.

Integration guidelines and API docs are nice and we'll designed.

It has SSO. Don't need to remember credentials. Review collected by and hosted on G2.com.

What do you dislike?

Duplicates issues are treated as separate.

The UI has a small understanding curve. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Probably add support for other technologies. I had a friend telling me the lack of react/node support.

Customer could customise the UI based on their preference. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Debug errors and catch exceptions on real time.

Saves on time. And helps us proactively monitor and fix stuff. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Ability to group similar logs together. Issues tracking is straight-forward and assignments are simple. Switching to rollbar in place of emails cleaned up my inbox and allows me to pinpoint the most commonly occurring issues and triage. Feels like JIRA without the overhead. Review collected by and hosted on G2.com.

What do you dislike?

Automatic grouping doesn't always work properly; sometimes duplicates are treated as separate issues. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Definitely give the trial a shot if you're on the fence; implementation was straightforward and you'll know pretty quickly whether it's a good fit or not. The free tier is really generous and should be enough for small projects while the base level for the paid product is very reasonably priced. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking issues with user submitted data; problems with data integrity. Tracking bugs across releases and having a centralized repository of issues with their causes allows faster resolutions. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

It is a versatile and practical tool, which allows you to stabilize the integration and management of applications that are used by the entire team. Its notifications and alerts are very useful to manage since they all arrive in real time. Achieving stabilize and treat any incident. Review collected by and hosted on G2.com.

What do you dislike?

Some of the groupings offered by the tool are a little complex to handle and to understand what would be an ideal way to handle it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Integration of tools in a very agile way to manage, managing the entire process of alerts and notifications if there is an incident with any application the alerts will arrive in real time, managing the incident in a short period of time. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Very powerful tracing at an individual level, easy to set up, very advanced querying capabilities, smart errors grouping, telemetry feature is quite powerful, the integration with slack is very good with a native experience. Github integration is also great. Review collected by and hosted on G2.com.

What do you dislike?

Limited capabilities for filtering slack notifications. Suspect deploys produces a lot of fake positives. Automatic grouping doesn't work so well.

The frontend error tracking is too noisy as it detects also errors out of our scope as the errors provoked by browser extensions, bots, non-supported browsers, etc. This makes the frontend tracking useless as we can't trust the alerts as we do for the rest of the stacks. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Don't use it for logging purposes as it prices per error. Use error categories properly and set as warning those which don't require your immediate attention. Ensure you have all errors under control as once you receive too much notification the service became useless, press special attention to frontend error tracking which generates many unknown errors from browser extensions, bots, and non supported browsers. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Realtime error tracking: it completes our feedback loop to detect errors as soon as we deploy new code. Its deployment integrations make it easier to guess what deploy introduced the bug.

Debugging: the individual level tracing allows us to easily debug reported bugs. It is easy to enrich the errors with customers' properties that we can later filter by.

Proactive customer support: notify customers about errors that probably they haven't noticed but we have already solved. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

PrestaShop required admin 'enable debug' to expose an issue. So the issue must be recreated as errors are normally not enabled. For us to support our eCommerce clients we wrote in-house integrate of rollbar and run on all our client production and development environments. Knowing there is issue before reported from field adds a valuable service to our clients. Review collected by and hosted on G2.com.

What do you dislike?

The UI takes a little getting used to but the team is more comfortable setting up our client environements. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are proactive, we open tasks for each error and some warning to be worked. These add also to our service chargeable. Our client shops are healthy and happy! Review collected by and hosted on G2.com.

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AF
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We are an early-stage startup in the payments industry. So, we cannot afford to have downtime or persistent uncaught errors that negatively affect the conversion through our flow. We have been using Rollbar for monitoring our backend service and web application for over 1.5 years now. Here are the things we like best:

1. Extremely easy to set up

2. We can monitor exceptions across different environments and versions of our application.

3. We have configured automated alerts that notify us whenever we have a new exception or the incidence rate of an exception crosses a threshold. This has enabled us to detect issues in our system as well as downstream services within a few minutes of the issue.

4. Unlike most other services, they include SSO as a part of their basic offering.

5. They have integrations with Slack, OpsGenie and other tools that we leverage for building our workflow. Review collected by and hosted on G2.com.

What do you dislike?

There is only one thing that I dislike currently. This is an area that Rollbar has been investing but they still need to do more. They need to further improve the detection of the exception's fingerprint, especially when the exception message includes identifiers and/or other helpful parameters in the middle. This results in existing exceptions being incorrectly classified as new ones. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are an early-stage startup and looking for ways to improve your uptimes and user experience, Rollbar is a key weapon in your arsenal. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are an early-stage startup in the payments industry. So, we cannot afford to have downtime or persistent uncaught errors that negatively affect the conversion through our flow. We have been using Rollbar for monitoring our backend service and web application for over 1.5 years now.

It has helped us rapidly identify exceptions in a new version of our code or downtime in one of our downstream partners. We have leveraged the integration with Slack and OpsGenie to ensure that we get alerted within a few minutes of the issue. That has helped us significantly lower the downtime of our service, improve our user experience, and thereby, increase our business. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The ease of importing the rollbar python module makes converting custom error handling and exception handling to notify the Rollbar UI is very easy. The demo required 2 lines to add, and just replacing existing exception handlers was as easy running a search and replace.

The Live Dashboard on the front page is very useful to see if there is an active issue, although having a more granular information on the particular issue (which app/which user/which Ip) on the dashboard would be preferred.

The backtrace information for python was convenient , but it would be nice to also have meta information about the state of the system (current memory usage of app, active threads etc.) or have some post exception hook to auto populate company specific meta-data (i.e. in a microservice system, the state of other microservices or how far into the pipeline the exception occured).

The RQL Shell was something new I hadn't seen before, it seems promising, but would need more data from an evaluation to really know.

The User API was very straightforward, which in all honestly is what would be most likely the selling point to the app, as most of the time we would want to create a custom dashboard/application to view this data, and integrate with existing internal apps. Review collected by and hosted on G2.com.

What do you dislike?

As an embedded system developer, I was interested in perhaps having issue tracker that can be integrated easily with C/C++ or even some static library/app that can be compiled and linked in.

It would be great if the same ease of exception handling could be integrated into a C/C++ framework, but it seems like the only route here is to use the "Other" route, requiring a bit more manual work. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The evaluation was to perform a comparison with existing software tracking like Sentry. The out of the box feature set appears richer than the currently used Sentry feature set, and could be interesting to possibly integrate in parallel. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Error tracking across multiple services with custom attributes. Rollbar allows us to see and resolve errors as they happen. Additionally, we can proactively contact our users to let them know that an issue they experienced has been resolved. Review collected by and hosted on G2.com.

What do you dislike?

Currently, Rollbar does not support the Expo framework for React Native, which we use extensively. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Just use it, you won't regret it! Super easy to setup and manage. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to track errors across multiple applications and services in real time. Additionally, seeing a stack trace with line level error messages is invaluable to maintaining our applications. Users don't always report issues, so it's good to know when and how they happen. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Rollbar was really easy to set up, with good integrations for multiple languages. This was really important for us in order to be able to in a fast and convenient way collect errors from all our services.

Also like the integrations, use both Slack and Jira integrations and they work fantastic. Review collected by and hosted on G2.com.

What do you dislike?

I have nothing to complain about, works smooth. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Just go for it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The best part is that it collects errors in the users clients. But when using it to also track server errors it provides a neat way to investigate issues that might be connected (server/client), to have it all in one place is a big plus. Review collected by and hosted on G2.com.

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Web Developer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

They provide an extremely low bar of entry to add error tracking to your production and staging sites. Review collected by and hosted on G2.com.

What do you dislike?

Issue resolution & long term tracking can be cumbersome. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have Rollbar set up across our primary properties' production and staging instances. It's been a life saver identifying system outages before Twitter does and finding buggy code before we deploy it. We can set up a new site in rollbar in less than a minute. And our entire dev team across skill levels instantly understood how to interpret errors and respond to them.

Rollbar has helped us by alerting us to API and integration outages within seconds of the problem occurring. Without their alerts, we would have relied on either a fellow employee or the Twitterverse reporting the issue. They let us avoid all kinds of eggs from hitting our face like we used to have.

We've also folded Rollbar into our continuous delivery system. We can track errors on our staging sites to catch early problems and can easily identify errors that pop up only because code is 1/2 deployed. (and thus that don't require all-hands-on-deck). Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like that it alerts for an error, then the 10th error, the 100th error and so on. This allows me to go from seeing an error report to knowing that something big is breaking. Review collected by and hosted on G2.com.

What do you dislike?

I don't have any particular problems with Rollbar - it's a great service and it's perfect at what it does. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

We use Python on our backend and it was a very easy implementation, getting Rollar setup for our site. The free plan is fine but the paid plan is quite affordable and definitely worth it since you get a generous cap on the number of issues you can have monthly. The quality of the integrations is superb and there's nothing in my Rollbar experience that would cause me to look at alternatives. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I need to know when a major problem has hit the site (in our case, server errors causing the site to crash) and where that problem originated. The stack traces and information available from Rollbar are wonderful. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Easy to organise our error logs into projects and filter by environment, runtime information, etc. Stack trace analysis imported from our source control makes it easy to find the exact function and arguments which caused a particular error. Review collected by and hosted on G2.com.

What do you dislike?

Interface can be a little confusing at first, errors sometimes get grouped under an unrelated error header meaning you have to go into view occurrences to see the actual message. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Centralised error management! We've been able to easily customise our alerts to reduce noise and respond to the errors that actually matter. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Errors grouping. Rich data about the error, the user and the version, much more than I could know by my own logging system. Finding the cause of the error is super simple. Rollbar supports almost all environments that exist. Review collected by and hosted on G2.com.

What do you dislike?

Nothing. Everything is great. I used Rollbar in several places I worked. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We solve all problems with Rollbar. The big benefit is the easy discovery of the cause of the error, and the amount of time until knowing there is an error which is almost zero. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Easy to use and setup. Becomes extremely powerful as-and-when needed. Review collected by and hosted on G2.com.

What do you dislike?

At a smaller size, the pricing can be harder to work with. We have found that we have moved up and down between free plans as our usage varied seasonally, which meant a small amount of additional work was needed to monitor this. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Look into using Rollbar for event monitoring as well as error monitoring. Rollbar is a powerful tool to analyse the number and type of events occurring over a given period of time, and for organisations where period programs/scripts are run regularly this can provide easier monitoring. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Effectively analysing and identify errors and events fast. Allowing anyone in our company to have easy access to production system monitoring. Analysing the cause of errors/issues by integrating with our continuous integration pipeline. Review collected by and hosted on G2.com.

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UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

- auto grouping exceptions and show the information in one place, see the information in 1 place

- integrate deployment, see what's the new exception after the latest deployment

- easy to install anywhere Review collected by and hosted on G2.com.

What do you dislike?

- RQL is hard to use, and the document is not clearly enough to search the information I needed. (Seems it's revised! 👍🏻)

- Search function is not powerful, if you want to search by a keyword, you may find nothing out. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

- catch the exception that user faced, such as race condition, request to external API failed.

- I think the most benefit is that I don't handle and manage these exceptions at all! It saves a lot of time, I don't need to build another system to store these logs. On the other hand, I can easily catch exceptions in my application code (and mark as different level) just 1 line of code. Then it'll show on the web page with a readable and beautiful UI. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Telemetry details & error item page with detailed information especially Tracebacks. Gianina from Rollbar Support was really helpful with debugging sourcemap issues. Review collected by and hosted on G2.com.

What do you dislike?

Not being able to customize time & date range when looking at errors. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Just try it! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Telemetry allows us to trace back the steps of our users before any errors/exceptions were thrown. That helps us understand our users need better and help us improve the experience of our app. Review collected by and hosted on G2.com.

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UF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The interface is very intuitive. You can see your errors in chronological order and filter by environment or language (eg PHP errors). Rollbar also pushes these errors into Slack in realtime which means we are very quickly alerted to any issues.

We've used it for a number of years now - and we all sleep better at night, particularly just after deploying new updates to our site. Review collected by and hosted on G2.com.

What do you dislike?

Honestly, I can't think of anything. The pricing structure makes it affordable and I've never had an issue with it. Surely there must be something, you ask? There must - but right now nothing comes to mind! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use it to alert us to any JS or PHP errors. Even silly bugs that you can't believe are part of your site quickly get found - and then we can go and fix it. Peace of mind is the best aspect of Rollbar. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Out of the box, rollbar does a good job of presenting errors in a human-digestible manner. It makes sure that 100 of the same error is properly packaged and presented as "this error, 100 times" rather than 100 CTAs. Review collected by and hosted on G2.com.

What do you dislike?

I found it challenging to set up specific identifiers for hosts / application instances, so that it wasn't always clear which instance of our application had generated an error. User identification works out of the box which is nice, but I was less successful with application instance identification. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have used rollbar for error reporting across a multi-instance cloud-hosted SaaS platform. It makes errors much more visible, and the site tools make it much easier to correlate errors to deploys. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the Integration options and ease of use! Review collected by and hosted on G2.com.

What do you dislike?

My least favorite thing is the lack of BitBucket Pipeline support. I had to write a manual integration with BitBucket Pipelines for CI and it would have been awesome if there was already a bitbucket-pipelines.py sample file to go from. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I was amazed at the simplicity of Rollbar to setup and integrate with existing products! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Random client issues and assured compatibility across all devices. Review collected by and hosted on G2.com.

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Senior Software Engineer
Small-Business(50 or fewer emp.)