Tiffany R.
TR
Tiffany R.
Customer Support Manager
Small-Business (50 or fewer emp.)
"Amazing Onboarding and Support while making our clients onboarding a breeze"
5/5
What do you like best about Rocketlane?

Recent Rocketlane added the AI note taker and it has proven to save our team members time. Review collected by and hosted on G2.com.

What do you dislike about Rocketlane?

Everyone at Rocketlane is super friendly and the platform works as expected. I can't think of any adjustments at the moment. Review collected by and hosted on G2.com.

Response from Akshaya Nagarajan of Rocketlane
Edit edit

Thank you for taking the time to share your experience. We are glad to hear that Rocketlane is helping make your onboarding process smoother and more efficient.

We are especially happy to hear that the AI Fills (note taker) is saving your team time. It is feedback like this that reinforces the value of the features we continue to build.

Thanks again for your kind words and for being a part of Rocketlane’s journey.

Himanshu S.
HS
Himanshu S.
AI consultant
Mid-Market (51-1000 emp.)
"Review for rocketlane"
5/5
What do you like best about Rocketlane?

Project management and progress tracking is very easy. The feature of linking the jira tickets with the tasks created in rocketlane help alot by tracking the progress and sprint planning gets easier Review collected by and hosted on G2.com.

What do you dislike about Rocketlane?

selecting the meetings from calendar one by one gets a bit time taking, if this can be improved a bit that would be better Review collected by and hosted on G2.com.

Response from Akshaya Nagarajan of Rocketlane
Edit edit

Thank you for taking the time to share your feedback. We are glad to hear that Rocketlane is making project management and progress tracking easier for you, and that the Jira integration is helping streamline sprint planning and task tracking.

We also appreciate you letting us know about your experience with selecting meetings from the calendar. We have made continuous improvements to enhance usability and make such interactions smoother and more efficient. We will continue to build on this to further improve the experience.

Thanks again for your valuable feedback.

Verified User in Computer Software
GC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Effortless Timesheet Tracking with Excellent Support"
4/5
What do you like best about Rocketlane?

Timesheets is very easy to track, there is lots of automation possible and support respond quickly to issues. The detail you can add for each project makes it a tool worth using to track project progress as well as financials. Review collected by and hosted on G2.com.

What do you dislike about Rocketlane?

Some integrations with common tools such as GSuite would be useful. This is not the ideal tool for large projects with many people as project management tool inside is not mature enough. Review collected by and hosted on G2.com.

Response from Akshaya Nagarajan of Rocketlane
Edit edit

Thank you for sharing your feedback!

We’re glad to hear that timesheet tracking has been easy to use and that the level of detail across projects is helping you track both progress and financials.

Thank you as well for calling out the integration. As a heads-up, Rocketlane does support adding events from your Google Calendar directly into your timesheets, which can help reduce manual entry (attaching the help doc link). That said, we’d love to better understand what specific GSuite integrations you’re looking for and the workflows you’re trying to enable.

If you’re open to it, we’d encourage you to reach out to our support team. They can walk you through the existing calendar setup, explore whether there are alternate ways to achieve what you need today, and pass along your integration requirements to our product team.

We also appreciate your honest perspective on project scale and complexity. We do work with many enterprise teams who use Rocketlane to successfully run large-scale, multi-workstream implementations. We know that “large projects” can look very different depending on team structure, dependencies, and delivery complexity. If there’s a specific type of large project or setup you’re trying to manage, we’d love to understand it better.

Thanks again for taking the time to share your experience and for using Rocketlane as part of your delivery workflow.

See how Rocketlane improved
Lavanya H.
LH
Lavanya H.
Implementation Consultant
Enterprise (> 1000 emp.)
"Collaborative, Streamlined, and Truly User-Friendly"
5/5
What do you like best about Rocketlane?

it is collaborative, streamlined and user friendly Review collected by and hosted on G2.com.

What do you dislike about Rocketlane?

nothing much - i think it is perfect. less is more always Review collected by and hosted on G2.com.

Response from Krithika Anand of Rocketlane
Edit edit

Thank you, Lavanya! Removing the manual overhead of tracking time across multiple projects and making that data immediately useful for billing and admins is exactly the kind of daily efficiency we're here for. When a platform fits naturally into how your team already works, the value shows up in ways that are easy to take for granted. Really glad to hear Rocketlane is delivering that for you. If anything comes up, we're always at support@rocketlane.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"Easy to Use with Outstanding Screenshot-Based Chat Support"
4.5/5
What do you like best about Rocketlane?

Easy to navigate and use. Best part is chat help that provides the screenshots to the asked help. Review collected by and hosted on G2.com.

What do you dislike about Rocketlane?

Sometimes some functionality stopped working. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Beautiful UI, but Timesheets Take Too Long with Many Projects"
3.5/5
What do you like best about Rocketlane?

I really like the user interface love it ! Review collected by and hosted on G2.com.

What do you dislike about Rocketlane?

Timesheet are really long to complete with lot of projects Review collected by and hosted on G2.com.

KG
Kanika G.
Project Manager
Enterprise (> 1000 emp.)
"Rocketlane’s Super-Responsive, Helpful Support Team"
5/5
What do you like best about Rocketlane?

Rocketlane support team is very helpful. Whenever we have any queries, they are very quick to respond. The onboarding and training was also very seamless and it's fairly easy to use. Review collected by and hosted on G2.com.

What do you dislike about Rocketlane?

We cannot forward any email from outside to RL Review collected by and hosted on G2.com.

Response from Akshaya Nagarajan of Rocketlane
Edit edit

Thank you so much for taking the time to share your review! We’re glad to hear that your experience with our support team, onboarding, and training has been smooth and helpful.

Appreciate your feedback on forwarding emails into Rocketlane. We’ll be sure to pass this input along to our product team as we continue shaping future improvements.

Thanks again for your thoughtful feedback and for trusting Rocketlane to support your projects.

Kayla B.
KB
Kayla B.
Project Manager
Information Technology and Services
Mid-Market (51-1000 emp.)
"We improve pipeline management, project delivery, and client happiness"
5/5
What do you like best about Rocketlane?

Its collaborative, customer experience-oriented design works very well with our onboarding procedures, software installations, project management including outside clients. Dealing with the client to reach the project goal is among the most crucial elements. Without having to go over every detail, I can change what each section views and maintain client updates. Real-time tracking technology enabled us to foresee possible issues and resolve them before they disrupted the plans. Perfect and orderly communication between internal and outside teams directly produced deliverables of excellence Review collected by and hosted on G2.com.

What do you dislike about Rocketlane?

Although the mobile app serves its purposes, it has several limits, especially when it comes to reviewing or updating difficult items while you're not in the office. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Which purpose are you using Rockelane for?"
4/5
What do you like best about Rocketlane?

-Great integration with Salesforce and Zapier.

-UI is generally pleasant to look at.

-API is more mature than most other vendors I've worked with.

-Support is generally quick to respond.

-Automations are useful for manual Tasks.

-The ability to create filters for other less-technical teammates is useful. Review collected by and hosted on G2.com.

What do you dislike about Rocketlane?

-No logging on Rocketlane Automations, whether they ran or not.

-No logging on if emails are being sent from Rocketlane without having to go through Support.

-No current native functionality to re-send customer invites to a Project if they haven't accepted it.

-No ability to upload an attachment to a Task via API.

-Viewing a Customer Portal as a customer lacks features, and some buttons are not clickable. Review collected by and hosted on G2.com.

Response from Akshaya Nagarajan of Rocketlane
Edit edit

Hi there!

Akshaya here, and I work closely with our customer community to make sure we’re listening, improving, and building around what matters most to you.

Thank you so much for the detailed feedback! It really helps! I'm glad to hear Rocketlane is already streamlining your workflows, especially with the Salesforce integration, automations, and API capabilities.

I also appreciate you calling out the areas where we can do better, especially around logging, resend functionality, API limitations, and the Customer Portal experience. These are valid points, and I’ve shared your feedback directly with our team.

For a deeper dive and to explore potential workarounds, I’d suggest reaching out to your CSM or directly connecting with Vishnu (Head of Customer Success) They’ll be happy to walk you through what’s possible today and what’s on the roadmap.

Thanks again for helping us improve. We’re building this with you, and for you!

Aya M.
AM
Aya M.
Principal Consultant
Mid-Market (51-1000 emp.)
"User friendly, versatile, robust"
5/5
What do you like best about Rocketlane?

Finally, a project management tool designed for implementation projects! It is easy to use and easy to configure to meet your use cases, even if you have multiple, unique use cases within your org. The more you use it, the more you can streamline projects because of the visibility it provides, the ease of use, and the automations and AI features. It was so successful we literally had other teams in the org asking to move their work into Rocketlane. As a leader, it was great to be able to give my team the autonomy to improve their projects by enhancing templates and ever improving the system, because it was that easy to use. Review collected by and hosted on G2.com.

What do you dislike about Rocketlane?

It can’t do everything, obviously. It would be nice to have some excel like functions in the doc space, but that is probably coming. The fact is, by the time you find something you don’t like, there is usually a solution on the roadmap! Review collected by and hosted on G2.com.