It has been helpful for our clients. We’ve been using the Community edition, and we’re able to modify it to suit our use cases. It’s easy to use, and its integration with Google Dialogflow and an agentic architecture is a real boon. It’s also straightforward to deploy on our website, internal CRKs, WhatsApp, and other social media channels. Review collected by and hosted on G2.com.

It’s still using an older version of MeteorJS, and because of that we aren’t able to integrate front-end enhancements easily. Review collected by and hosted on G2.com.

What I like most about Rocket.Chat is the level of control it gives you, especially with the option to self-host. It’s great knowing that you own your data and can customize the platform based on your needs. The channels, direct messages, and file sharing make team communication straightforward, and it works well for both small teams and more structured setups. I also like how flexible it is when it comes to integrations. Review collected by and hosted on G2.com.

The setup and configuration can be a bit complex, especially if you don’t have much technical experience. The interface also isn’t as polished as some other chat tools, so it can take a little time to get used to. In some cases, performance depends a lot on how it’s hosted, and you might need to spend time maintaining it. Review collected by and hosted on G2.com.

I use Rocket.Chat for project collaboration and sharing, especially alongside WhatsApp, and it makes sharing easier. I like that it's an open-source platform for sharing information. It's very easy to use and quite understandable, which makes the initial setup smooth. I appreciate being able to create and shorten things using Rocket.Chat, and overall, I like it a lot. Review collected by and hosted on G2.com.

I DONT DIISLIKE Review collected by and hosted on G2.com.

I really like how Rocket.Chat balances flexibility, control, and everyday usability. It's great to have the option to fully manage, customize, and even self-host communications, especially when security, privacy, or compliance are important. I enjoy how it adapts to different team structures with channels, roles, and permissions, making collaboration organized rather than chaotic. I also appreciate that it serves as a central hub by integrating with other tools, so conversations stay connected to the actual work instead of being isolated. Plus, the basic messaging, file sharing, and threaded discussions are reliable and familiar, keeping teams productive without a steep learning curve. Review collected by and hosted on G2.com.

While Rocket.Chat is powerful, it can sometimes feel complex and heavy, especially during initial setup or when managing advanced configurations. The interface isn’t always as polished or intuitive as some mainstream chat tools, which can slow down adoption for new users. Performance can also vary depending on hosting and configuration, requiring ongoing maintenance. Simplifying setup, improving UI consistency, and offering clearer guidance for administrators would make the experience smoother without reducing its flexibility. Review collected by and hosted on G2.com.

I find Rocket.Chat very convenient and easy to use. It really helps us collaborate within the team and discuss our ideas. I also like that Rocket.Chat is open source software, allowing us to see what new features are coming up and recommend what features to include, which is really nice. Setting it up was very easy with no issues whatsoever. Review collected by and hosted on G2.com.

It's slightly lagging in between, which interrupts the flow of ideas. Review collected by and hosted on G2.com.

I like that the interface is clean and easy for people to adopt. The customization options actually matter because you can tailor channels, permissions, and integrations, which prevents you from being boxed into someone else's workflow. Having full control over data and hosting is a major win, making security and compliance easier to manage. The integrations with automation tools and external systems work smoothly, and the API gives you room to build whatever you need. I also appreciate having ownership over the communication platform instead of just renting it. The initial setup was easy. Review collected by and hosted on G2.com.

The UI is dated and needs a cleaner, more modern look. Review collected by and hosted on G2.com.

I like Rocket.Chat for its organized channels that keep conversations structured and easy to find. The customization options allow us to tailor it to our specific needs, and the ability to integrate with other tools helps reduce context switching by connecting with our other applications. The initial setup was really easy, and I appreciate the better data control, customization, and flexibility in deployment compared to what we used before. Review collected by and hosted on G2.com.

I think the user interface could be more intuitive. It could be improved by simplifying navigation, providing guided tours, using clearer icons, offering better onboarding guidance, and allowing for customizable layouts. Review collected by and hosted on G2.com.

I use Rocket.Chat for company and personal communication, and I really like its fast process for communication. It solves problems like easily sending any type of files anytime, anywhere, and I enjoy everything in Rocket.Chat. The initial setup was very easy for me and it's good for me. Review collected by and hosted on G2.com.

Nothing is there to dislike about it in rocket chat Review collected by and hosted on G2.com.

I appreciate Rocket.Chat for its flexibility and ability to support our workflow effectively. It allows us to create an almost unlimited number of channels and integrate various bots, which significantly enhances our communication capabilities. The platform provides real-time notifications from different business systems, which is crucial for staying updated. I love that Rocket.Chat is lightweight and fast, operating smoothly on all devices, whether we are in the office or on the move. This comprehensive functionality allows it to fully replace our previous need for Slack. Its seamless integration with our existing tools and systems, such as monitoring platforms and custom bots, centralizes notifications and streamlines communication across teams, making it an invaluable asset. One of the standout benefits is the option for self-hosting, which gives us full control over our data and infrastructure—an essential factor since we handle highly sensitive information. Review collected by and hosted on G2.com.

There are a few areas that could be improved for sure. Some integrations require additional setup or plugins, and occasional updates introduce small interface quirks that need adjustment. A more polished mobile UI and smoother notification handling would also make the experience even better. Review collected by and hosted on G2.com.

I like Rocket.Chat for its simplicity and real-time communication. It's very easy to understand and use, so we don't need to train employees on it. Everything's centralized, allowing my whole company to work and share thoughts together, which is great for team communication. Review collected by and hosted on G2.com.

Maybe the user interface because compared to other tools it's less impressive, other things are good. Review collected by and hosted on G2.com.