The automation of chatbot is free-flowing. It puts things into context and manages FAQs, complex queries are directed with almost human accuracy. Review collected by and hosted on G2.com.
It does not have any significant dislikes yet Review collected by and hosted on G2.com.
I appreciate Robylon AI's exceptional AI capability, which consistently performs without any issues. The automation features, particularly in segregating and routing tickets, are outstanding. The setup was incredibly easy, aided by a supportive team. It efficiently automates ticket flow, handling FAQs with precision, and rarely experiences inaccuracies. Review collected by and hosted on G2.com.
The product was perfect, not even a single reason to dislike Review collected by and hosted on G2.com.
Voice AI is natural and adjustive. It handles multilingual communications with ease and its support grows without negatively affecting quality. Review collected by and hosted on G2.com.
No critical concerns for the voice product of robylon Review collected by and hosted on G2.com.
Robylon automates high-frequency interactions with accuracy and the right tone. Whether it is a prospective job applicant inquiring about open roles or a researcher seeking information on our reusable launch vehicle technology, it manages these requests smoothly. It responds promptly, shares relevant resources, and escalates issues where necessary, saving the team significant time while ensuring every stakeholder receives a consistent experience. Review collected by and hosted on G2.com.
Nothing to dislike, working fine for the team. Review collected by and hosted on G2.com.
The AI Voice assistant of Robylon sounds exactly like a human, we were shocked by its capability to negotiate with people and solve FAQs Review collected by and hosted on G2.com.
No downsides for using the product, it has been wonderful experience. Review collected by and hosted on G2.com.
We are an AI company that helps brands optimize their performance marketing. We have been using Robylon’s customer support for almost 6 months now. Here's what I like about Robylon the most:
Their integration process is very quick
Their team is willing to make custom changes as per our requirements
Direct connect with the CEO helps us resolve issues swiftly Review collected by and hosted on G2.com.
They do support a functionality to consume older tickets and chats for training the model. But this feature is not automated and needs to be done manually. Review collected by and hosted on G2.com.
Robylon has taken 50% workload off my support team. I like how half the queries are not resolved by Robylon's AI agent itself.
On top of that, we are using it as a standalone software without any other customer support mgmt software. So, we are saving significantly on costs too. Review collected by and hosted on G2.com.
The AI agent hallucination is a persistent issue in 5-10% cases. But the accuracy has improved a lot in last 2 months. Review collected by and hosted on G2.com.
I am extremely satisfied with Robylon. My team and I experienced a notable reduction in overall handling time of customer queries. Review collected by and hosted on G2.com.
Ticket loading time is higher than it should be Review collected by and hosted on G2.com.
The ability to take actions like canceling a call and requesting refunds, processing pending payments, checking coupon validity, communicating schedule of the mentors, etc. Review collected by and hosted on G2.com.
Would be good if they could provide insights on how to improve agent performance - like personalized training suggestions for each agent. Review collected by and hosted on G2.com.
As a product person myself, I love the wide variety of features they have added. The use cases are very well thought of (like connected workflows, ability to activate/ deactivate automations, etc.) Review collected by and hosted on G2.com.
A dashboard where I can see all the automations and what all variables, functions, API calls, triggers are being used would be good to have. Review collected by and hosted on G2.com.