The chatbot handles over 1,500 customer questions per day, taking a huge chunk of repetitive support off our team so we can focus on big-picture work. Review collected by and hosted on G2.com.

There are no major issues to point out for the agentic bot Review collected by and hosted on G2.com.

The AI agents are responsive, context-aware, and do a great job handling customer queries without compromising on tone or depth. It's allowed our support team to scale without increasing headcount, and most importantly, it aligns with our vision of creating frictionless sales experiences across all touchpoints. Review collected by and hosted on G2.com.

Nothing major to dislike in the product. Review collected by and hosted on G2.com.

The end to end process from initial demo, a quick pilot and the final integration is fast and customized. I just shared a few documents and APIs to the Robylon team and it was good to go in a matter of couple of weeks!

Also, most importantly for me, their chatbot really understands the US consumers and businesses, their likes and dislikes. Review collected by and hosted on G2.com.

Nothing, everything is all good.

There can be more features around analytics and tracking though. Review collected by and hosted on G2.com.

I find Robylon AI's voice assistant incredibly useful due to its AI capabilities, effectively mimicking human interaction. It has significantly reduced overhead costs while improving customer satisfaction scores like CSAT and NPS. The setup was seamless and impressively fast, completed within a month. I would readily consider repurchasing Robylon AI for its advanced AI features that align well with our business objectives. I rate it a solid ten out of ten for recommendation. Review collected by and hosted on G2.com.

There are no dislikes in Robylon's voice product Review collected by and hosted on G2.com.

The AI chatbot responds immediately to candidates and replies to their questions and filters profiles in an efficient manner, being a proactive contact recruitment approach. Review collected by and hosted on G2.com.

No major issues. Some complicated requests might require following up manually, although there is little of it. Review collected by and hosted on G2.com.

The actual strength is the automation of the tickets. Categorization and prioritization are also intelligent to make the customer support more efficient, faster, and easy to manage. Review collected by and hosted on G2.com.

No major drawbacks observed. The experience might be further improved with the addition of several more analytics filters. Review collected by and hosted on G2.com.

Their automation engine feels like having an extra support teammate who loves repetitive work. It auto-resolves tickets, organizes queries neatly, and keeps our support queue clean. Reporting is simple which our ops manager feels relived about. Review collected by and hosted on G2.com.

No significant drawbacks that's creating hassle for our team Review collected by and hosted on G2.com.

The ticket automation system will put order in the HR queries and requests and will automatically assign priorities to do nothing miss. Review collected by and hosted on G2.com.

Custom reporting would be a little more elaborate but will not have an impact on day-to-day operations. Review collected by and hosted on G2.com.

It enhanced efficiency in the provision of customer support to a great extent automating routine customer requests that enabled the human agents to attend to more complex ones and customer satisfaction was achieved. Review collected by and hosted on G2.com.

The product is too good, no dislikes till now. Review collected by and hosted on G2.com.

I find Robylon AI's support during setup exceptional, making it very easy due to their dedicated team. It has effectively solved our issues with order cancellations, delivery tracking, and refund initiation, significantly reducing the need for a separate customer support setup. The AI's negotiation abilities are impressive, even preventing fake order cancellations. The product’s return on investment has exceeded my expectations, as it reduced our operational costs by 40%. Its overall AI capability is outstanding, making it a valuable tool for my business. Review collected by and hosted on G2.com.

Everything was perfect, no dislikes to mention. Review collected by and hosted on G2.com.