--- title: Robly Reviews meta_title: 'Robly Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 918 reviews by the users' company size, role or industry to find out how Robly works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 918 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Robly Reviews **Vendor:** Robly Email Marketing **Category:** [Email Marketing Software](https://www.g2.com/categories/email-marketing) **Average Rating:** 4.5/5.0 **Total Reviews:** 918 ## About Robly Robly is an email service provider designed for businesses of all sizes, specializing in supporting charities, non profits, education sections and religious organizations. Leveraging proprietary automation and AI technology, it helps beginners and experts achieve up to 50% higher open rates and grow email lists up to four times faster. Robly’s tools dynamically deliver emails when subscribers are most likely to open, automatically re-targets non-openers, and protects sender status by segmenting and suppressing sends to unengaged users. Founded in 2013, the company is headquartered in New York City. Robly was recognized as a 2022 Email Marketing Data Quadrant Award winner by SoftwareReviews, and was voted Category Leader, Quality choice and Happiest Users Champion on Crozdesk and Leader on G2. ## Robly Pros & Cons **What users like:** - Users appreciate the **ease of use** of Robly, making email marketing simple and effective for everyone on the team. (2 reviews) - Users value the **ease of use and automation** in Robly, making email marketing highly effective and efficient. (2 reviews) - Users love Robly for its **smart automation** , making email marketing easy and improving open rates effortlessly. (1 reviews) - Users love the **easy creation** of campaigns in Robly, enjoying a user-friendly platform that simplifies email marketing. (1 reviews) - Users appreciate the **easy integration** of Robly, which streamlines their email marketing efforts and boosts efficiency. (1 reviews) - Flexibility (1 reviews) - Simple (1 reviews) - Time Management (1 reviews) - User-Friendly Interface (1 reviews) **What users dislike:** - Users experience **editing issues** with Robly that can hinder their overall experience and functionality. (1 reviews) - Error Handling (1 reviews) - Users find Robly's pricing to be **expensive** , especially for those with fewer resources or needs. (1 reviews) - Users find the **limited advanced features** of Robly restricting, impacting overall satisfaction and usability. (1 reviews) ## Robly Reviews ### 1. Fantastic E-mail Marketing Program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2017 **What do you like best about Robly?** I like how easy it is to format marketing e-mails. The tools are sleek and intuitive. **What do you dislike about Robly?** Sometimes switching my marketing e-mail format from my previous server would go wonky. **What problems is Robly solving and how is that benefiting you?** We are reaching out to our clients and blog subscribers on a regular basis and marketing our books and new releases from our authors. ### 2. Switched from Constant Contact, never looked back! **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler R. | Owner, Transportation/Trucking/Railroad, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2016 **What do you like best about Robly?** I used a competitor for years, and I can say that I couldn't be happier switching. With the addition of the OpenGen and RoblyAI, I can safely say that both my open and click & open rates have never been higher. I was skeptical to switch at first since I had never heard of Robly, but it was a great decision in hindsight. We get more opens, more clicks, and pay less money. Robly delivers on what they promise. **What do you dislike about Robly?** The only negative I will say is that Constant Contact seems to be able to update their reports faster, and more "real time" them Robly. However, having to wait a little bit longer to get the data isn't that big of deal. **What problems is Robly solving and how is that benefiting you?** We sell specialized diesel diagnostic equipment at DieselLaptops.com, so we are in a very niche market. We rely on word of mouth, SEO, social media, and our email marketing campaigns. Using the emails to showcase other products and solutions for this industry has worked very well for us. ### 3. Easy to Use and Responsive Service **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth L. | Marketing Associate & Digital Media Manager, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2017 **What do you like best about Robly?** The Price! Cheaper than Constant Contact and no annoying follow up sales calls. Plus they are available for help easily. **What do you dislike about Robly?** Metrics are a little simplified, but enough for our purposes. **Recommendations to others considering Robly:** If you are looking for uncomplicated email service, this is for you. Occasional use, quarterly use is great. There are some analytics and you can automatically send follow up emails to those who don't open the first round. Easy! **What problems is Robly solving and how is that benefiting you?** Got rid of ancient paper newsletters for electronic ones. Also able to share sales and promotions faster than our CMS system can ### 4. Still Testing my experience and results **Rating:** 5.0/5.0 stars **Reviewed by:** Jerry L. | Owner, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2017 **What do you like best about Robly?** Robly is pretty simple to use. The only problem I had was not saving my work enough which only happens a couple times. But I recommend it to other business owners all the time. **What do you dislike about Robly?** The fact that your work is not automatically saved. **Recommendations to others considering Robly:** You just got to try it and see if it works for you. More important is you have to see if you use it. **What problems is Robly solving and how is that benefiting you?** I've been able to do a quick campaign or program out to my customers several times now. ### 5. Great service and value, but not as user-friendly as I'd hoped vs. Constant Contact **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin H. | Owner, Wine and Spirits, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2017 **What do you like best about Robly?** Robly is an affordable option to Constant Contact and the transition over was seamless. **What do you dislike about Robly?** I still find it awkward to access my predesigned template and/or launch a new campaign from there easily, so I just build a new one every time from scratch, which is fast and simple anyway. There's some kind of code I have to build into our website in order to optimize opens, but I'm not savvy to this kind of thing typically so hopefully it won't be too hard once I get around to it. **What problems is Robly solving and how is that benefiting you?** Staying in touch and keeping our membership up to date have been hard. I like the more modern look of the emails and ease of us in terms of building the emails. ### 6. A great design for a simple user experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2016 **What do you like best about Robly?** I like Robly's user friendly design. It's easy to pick up and run with. I was able to recreate the email template I had designed in the program we were using previously. I am also very happy with their one on one customer service. I prefer to talk to a person, rather than email back and forth, and I've always been able to get in touch with a live person when I call in. In addition the sender reputation Robly has is great. I never have problems receiving mail in my inbox, and they automatically remove emails that hard bounce from my list. **What do you dislike about Robly?** I am not able to use the email build tool in my Chrome browser. I have to switch over to Edge to use it, which is a minor inconvenience, but it took me quite a bit of wasted time before I figured out that it was a browser issue causing HTML errors and huge empty spaces in my test sends. Once I started using a different browser to do my build, I have had no error issues. **Recommendations to others considering Robly:** My main recommendation is to use the right browser to save frustration. They are a fantastic service with very reasonable rates, but using them in Chrome will only cause frustration. **What problems is Robly solving and how is that benefiting you?** I am solving issues of increasing open rates. I love the features that resend the same e-mail with a different subject line within the amount of time I specify. Another little feature that is so simple, but I love, is the automatic post to twitter, that I can edit. It's just one more time saver that helps expand my brand footprint. ### 7. A former Constant Contact user... **Rating:** 4.5/5.0 stars **Reviewed by:** Gary C. | Webmaster/Co-Founder, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2017 **What do you like best about Robly?** Several template options for newsletters and easy to use for templates for customization. Responsive staff. **What do you dislike about Robly?** I felt that the price could have been better. **Recommendations to others considering Robly:** Give it a try and you will like it better than Constant Contact and Mail Chimp. **What problems is Robly solving and how is that benefiting you?** Trying to increase awareness about our website and engage current members. ### 8. Fantastic Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Holly M. | Clinical Outreach Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2016 **What do you like best about Robly?** I'm so thankful we switched from Constant Contact to Robly. I have so much more confidence that the content we take the time to produce will actually be seen by the individuals we send it to. Thanks to Robly, I can easily create beautiful emails and send them to a specifically crafted list of people and KNOW they'll be sent at specific times that work for THEM! THAT'S GENIUS! Robly saves me a lot of time and I'm showing my coworker how to use it tomorrow so we can start to send even more emails out as a company and better utilize this resource. **What do you dislike about Robly?** I don't get clear data about what links people have clicked. I'm currently using Bitly to try to better track those clicks. That's an additional hassle I'd rather not mess with. If I use the same Bitly and post the link anywhere else the data gets distorted based off clicks from social media. I'd rather just get it directly from you guys in an easier to understand fashion. I would also like to be able to change the size of pictures easier. **Recommendations to others considering Robly:** Ask for help when you need it and play with it. It gets easier when you use it more regularly! **What problems is Robly solving and how is that benefiting you?** Saves time, improves distribution method, and gives better data about reads and bounces. ### 9. List segmentation, flexible graphics, features we need without a bunch of extras and good price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2017 **What do you like best about Robly?** We brought a fairly large list of international customer emails and got great help porting it over from Robly staff. We can segment and organize our list in a million different ways, and test out different subject lines, sending times, etc. They seem focused on the needs of small businesses and non-profits who don't have a big marketing budget or consultants, and that's very helpful to us. The available graphics and templates for emails are good, and you can look under the hood at the html if you get frustrated with formatting. As a long time Constant Contact user, I'm really pleased with Robly. **What do you dislike about Robly?** Not much, really. They use a lot of light gray text and graphics (like G2crowd does!) that doesn't offer enough contrast, so I'm always swapping that out for plain, high-vis black text and borders so our emails can be clearly read on any device. That is really critical for us. **What problems is Robly solving and how is that benefiting you?** Their tools have helped us refine our sending times since we have customers all over the world. The list segmentation tools have worked well and we can reach the groups of customers and potential customers we want with newsletters, sales posts, etc. ### 10. Easier to Use, More Effective Tools, and Less Expensive than Constant Contact **Rating:** 5.0/5.0 stars **Reviewed by:** Ross R. | Owner, Arts and Crafts, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2016 **What do you like best about Robly?** The two main added features (AI Sending and OpenGen) have been incredibly helpful for us. With clients spanning the entire country, it was always tough to figure out when to send our mass client emails. With AI sending, it takes the guesswork out of it. OpenGen sending has also increased our open rates by 10% and led to sales we would have previously missed out on. It's also very easy to use. The drag and drop boxes make creating great looking emails incredibly easy. It's also less costly than competitors! **What do you dislike about Robly?** Reports only show email addresses rather than client names. The emails (at least our template) hasn't fully optimized for Gmail on android devices in portrait mode, but displays perfect on iPhone. **Recommendations to others considering Robly:** The AI Sending and OpenGen features make Robly stand out amongst the email marketing systems out there. **What problems is Robly solving and how is that benefiting you?** Mass marketing email solution. It's the best email client server we've used so far. It has led to a larger open rate than we were getting before, and increased direct sales from an email campaign. ### 11. Robly has been an easy transition. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2017 **What do you like best about Robly?** I love their template builder software. Much easier to use than the competition. **What do you dislike about Robly?** I have a lower open rate with robly, which makes me think more emails are ending up in spam. **What problems is Robly solving and how is that benefiting you?** Gaining more market share. ### 12. Easy Email marketing solution **Rating:** 3.5/5.0 stars **Reviewed by:** Ray R. | President, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2017 **What do you like best about Robly?** The simplicity of the design tools. ........................................... **What do you dislike about Robly?** The design tools are very limited (You cannot embed videos, very few themes, etc.) **What problems is Robly solving and how is that benefiting you?** We are using Robly as email marketing for our non-profit organization Stages of Freedom. Robly is helping us grow our organization and reach a wider audience. ### 13. Marketing Executive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2017 **What do you like best about Robly?** Easy to use and provides great statistics for our marketing campaigns each month. Switched over from a competitor and realized what we were missing out on. **What do you dislike about Robly?** Implementing some more designs for the campaigns would be a nice addition. **Recommendations to others considering Robly:** Definitely give it a try and you won't be disappointed. **What problems is Robly solving and how is that benefiting you?** We know that our campaigns are being delivered and we have great statistics to back up the work being done. ### 14. robly review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2017 **What do you like best about Robly?** The ease of the control panel and associated features **What do you dislike about Robly?** support after normal business hours would be helpful **Recommendations to others considering Robly:** try it out **What problems is Robly solving and how is that benefiting you?** better response rate ### 15. Excellent platform for improved email deliverability **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2017 **What do you like best about Robly?** OpenGen re-sends your campaign 1 to 10 days later, with a different subject line of your choosing, only to those subscribers who didn't open the first campaign. This is awesome. Don't have to re-tee up the campaign and manually sort the list for opens. **What do you dislike about Robly?** Very little. The entire interface is really intuitive and easy to use. The offer to build templates is not the best. Graphics design was lacking and had to build my own. Some of that was likely down to direction though. Limited bandwidth to give them proper instruction and examples. **Recommendations to others considering Robly:** Move as soon as you can. **What problems is Robly solving and how is that benefiting you?** Better delivery, improved open rates. ### 16. Robly is the best all around email marketing service that I have used **Rating:** 5.0/5.0 stars **Reviewed by:** Brian W. | Founder, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2016 **What do you like best about Robly?** I appreciate the personal support and concern that everyone that I have had contact with at Robly has given to my account. Robly has the best customer service of any service that I have used since I have been online starting in 2008. I strive to emulate that service in my businesss I also like the fact that there are 3 pricing tiers to choose from to meet the needs of each business. **What do you dislike about Robly?** When I send to a 50,000 person list, it takes a couple of hours for all the emails to be sent. I wish it were a little faster. **Recommendations to others considering Robly:** It is definitely worth the 14 day trial to determine if it meets your needs. **What problems is Robly solving and how is that benefiting you?** Driving traffic to my websites through my email lists. Increased traffic is the benefit that I have realized. ### 17. Good product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2017 **What do you like best about Robly?** Ease of use, good features, responsive live chat support. **What do you dislike about Robly?** Some FAQ support articles use obtuse language when attempting to answer questions. **What problems is Robly solving and how is that benefiting you?** Not sure. ### 18. My experience with Robly **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2017 **What do you like best about Robly?** I like it because it is set up to see who read your email, and where it bounced and who complained **What do you dislike about Robly?** Im having problems understanding how to compose emails and when I ask support, they tell me to go to the Help section. Im not so tech savvy and need someone live on the phone to help me navigate through **What problems is Robly solving and how is that benefiting you?** I am running Robly along with another email service so everytime I use Robly I have to coordinate with the other site to remove customers emails. ### 19. A Little Birdie told me about Robly.. **Rating:** 4.5/5.0 stars **Reviewed by:** Duchess D. | Spiritual Director, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2016 **What do you like best about Robly?** This company offers a good alternative to Constant Contact, **What do you dislike about Robly?** We often have a challenge in trying to 'save' changes that don't seem to 'save.' Keep having to sign in again even when we check the box to stay active. **Recommendations to others considering Robly:** The free-trial and the positive reviews should be enough incentive to have others give this a try. **What problems is Robly solving and how is that benefiting you?** Expanding our social media presence by using a weekly email newsletter. ### 20. Awesome Newsletter Format **Rating:** 5.0/5.0 stars **Reviewed by:** Dominique D. | Development Assistant, Non-Profit Organization Management, Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2017 **What do you like best about Robly?** Easy to use - so quick to get ahold of a customer service rep instantly via chat. **What do you dislike about Robly?** Not everyone is familiar with Robly and emails went to spam **Recommendations to others considering Robly:** Customer Service is awesome and newsletters had a great mobile format **What problems is Robly solving and how is that benefiting you?** Newsletter to volunteers ### 21. Worked Well Thus Far **Rating:** 4.0/5.0 stars **Reviewed by:** Drew C. | Executive Director, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2016 **What do you like best about Robly?** The simplicity of the site is very helpful. To me, it does everything you need it to, and not much that you don't. You can design something very simple and basic in a minute, or spend some time and produce something with a little more substance. **What do you dislike about Robly?** Autosave is not the default setting when you first create a new account. I lost an entire campaign due to this. I know I probably should've double checked, but I feel that autosave should be the default versus having to toggle it on. Especially with the fact that a timer logs you out after a certain time, if you don't have autosave on, you are doomed to lose your work if you go searching for something else while you are working on your campaign. **Recommendations to others considering Robly:** Toggle the auto save on when you first create your account that way you don't lose any work that you do. **What problems is Robly solving and how is that benefiting you?** It has definitely been easier to track my engagements throughout the emails compared to other services I've used. ### 22. Robly is efficient and useful. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2017 **What do you like best about Robly?** I really like that I can put together a nice looking newsletter. It's simple and it is not hard to learn all that robly has to offer. **What do you dislike about Robly?** I don't like that sometimes the picture files (depending on the picture) will sometimes not be uploaded because of size. **Recommendations to others considering Robly:** It's really easy to figure out how to use Robly. From what I have experienced, customer support is quick to send out e-mails asking if you need help. **What problems is Robly solving and how is that benefiting you?** We are trying to be better at contacting people and letting them know what's going on in the company. We are doing this through email and social media. Through robly, we have been able to help solve this problem. ### 23. I came over from Constant Contact and have never regretted it. **Rating:** 5.0/5.0 stars **Reviewed by:** Richard P. | Captain, Teacher, Owner, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2017 **What do you like best about Robly?** Personal contact with employees that remember your name is a big deal to me. Also i like the discounts you give out from time to time... **What do you dislike about Robly?** Nothing... I really like everything so far **What problems is Robly solving and how is that benefiting you?** We get many who sign up then never work or open our emails. You recognize this and remove them from my site... ### 24. 100% Customer Service Satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel S. | Director, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2016 **What do you like best about Robly?** Not only has Robly's product been great, their customer service and technical support has been second-to-none. Switching to Robly was virtually seamless. They took care of transferring my existing list, groups and clients, they created and set up the template I wanted and saw that it would be the best thing for the mobile market. My newsletters look great on both desktop and mobile. My clients are happy with the new layout and are able to share on social media, forward to a friend and prospects are able to sign up to my list right from the newsletter or broadcast. **What do you dislike about Robly?** There is nothing that I dislike about Robly. Switching to Robly, I had a pre-conceived notion of the template I wanted (based upon the template I was previously using). Robly helped me see that the old template was obsolete in the world of mobile marketing. I can only say great things about Robly and am looking forward to a long-term working relationship. **Recommendations to others considering Robly:** Give it a try. You have nothing to lose. Try and test it for free. You won't be disappointed. But you have to use it. You can't just sign up and not try at all. **What problems is Robly solving and how is that benefiting you?** I am able to maintain a relationship with my prospects, clients and members in a way that transcends the way we did in the past. I can sign up prospects on my web, broadcasts, social media and just about any other way you can think of. I can upgrade my my prospects into customers, then into clients all from my Robly emails, newsletters, broadcasts or autoresponders. With Robly's autoresponder program, I can create automated broadcasts as easy as set it and forget it. ### 25. Robly is Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole W. | Founder & Chief Marketing Consultant, Public Relations and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2016 **What do you like best about Robly?** I love how easy the interface is and how customizable the templates are, but mostly I love their excellent customer service! I also eally like their Open Gen feature. **What do you dislike about Robly?** I haven't found anything I don't like yet **Recommendations to others considering Robly:** At the very least try their free trial Their customer service is excellent and you will love the program. **What problems is Robly solving and how is that benefiting you?** Their OpenGen feature is excellent ### 26. Five Star **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan S. | Publicist & Founder, Public Relations and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2016 **What do you like best about Robly?** The ease of creating lists & managing contacts. It helps keep things super organized and focused. Since I work in PR, I'm constantly sending out blasts for various reasons, and Robly helps keep things streamlined in terms of contacts. I also love the very user-friendly/easy-to-read way Robly breaks down campaign stats. **What do you dislike about Robly?** One thing I would love to do is use previously sent campaign templates for future/new ones. So it's basically like re-opening an old one and converting it into a new one. **What problems is Robly solving and how is that benefiting you?** I've been able to streamline my press releases & event invites much better than before (I used to bcc 300 people on one email which isn't the greatest look). I've also been able to create more aesthetically pleasing blasts, which is always a plus when trying to get people to read your email, much less open it. ### 27. Straightforward Program For No Nonsense Email Marketing! **Rating:** 5.0/5.0 stars **Reviewed by:** Ensemble E. | Owner, Performing Arts, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2016 **What do you like best about Robly?** Being able to duplicate and then update email templates allows for a standardized composition. For some emails our company lists the logos of our generous partners and sponsors at the bottom. It is a huge time saver to not have to recreate and reformat that list for every email! Customer support is live and has a quick response to any question. I receive a response from most questions in under 30 minutes, and the customer support will go back and forth with me all day if necessary to make sure that any hiccup is resolved. Tracking the success of our emails, opens and clicks. Brilliant! Unlimited image storage. Priceless! Reasonable cost!! **What do you dislike about Robly?** There have been some inconsistencies with having email blasts stay linked to social media for the Auto-Push features. Some emails will stay linked and Auto-Push to our accounts, and other email campaigns will no longer have the option available. In which case it becomes necessary, and tedious, to reestablish the link with social media each time. I also wish there was a way to caption photos that are within a text module. **Recommendations to others considering Robly:** Straightforward email marketing that's easy to learn! They've got excellent directions and videos that can show a new user how to create and set up their emails, and give helpful tips and tricks. For anything else - the customer service support is great! **What problems is Robly solving and how is that benefiting you?** We are able to better track the success of our emails with Robly's features, and thus we've seen an increase in our open rates and click rates! ### 28. Exceeds expectations **Rating:** 5.0/5.0 stars **Reviewed by:** YMCA o. | YMCA of Treasure Coast, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2016 **What do you like best about Robly?** The customer service is amazing. Real people answer the phone and have actual solutions. The chat service is fast. It's like they really care about their customers. I'm seriously impressed. **What do you dislike about Robly?** I'd like more flexibility adding photos where I want within templates, I'd like to add fonts, and I would love the option of setting my color palettes so I don't have to enter hex codes for everything - but even so, I'm liking this a lot. **Recommendations to others considering Robly:** At first, I thought the lower price was indicative of a lower quality - but that's not the case. The quality is great, the customer service can't be beat and it appears Robly is responsive to the needs of the customer base. It's NOT too good to be true... **What problems is Robly solving and how is that benefiting you?** 1. The email list tools and reports within Robly have been a huge help in cleaning up our lists, dupes and bad addresses. 2. We're adding a sign-up feature on our Web site for newsletter type updates. 3. We've begun to send targeted email newsletters, which were too cumbersome to deal with prior to Robly. 4. It's early days yet, but so far, it appears our unsubscribes are declining. 5. The analytics/reports are giving us a much better handle on how to communicate more effectively. ### 29. Excellent Delivery **Rating:** 5.0/5.0 stars **Reviewed by:** John R. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2017 **What do you like best about Robly?** I had been using two of the most "well known" email marketing companies. Open rates have been the best with Robly. **What do you dislike about Robly?** Don't dislike anything about Robly............ **Recommendations to others considering Robly:** We had been using two other email marketing companies with great reputations. Delivery at Robly has been much better. **What problems is Robly solving and how is that benefiting you?** Added income. ### 30. New Robly user **Rating:** 4.5/5.0 stars **Reviewed by:** Striker C. | President, Professional Training & Coaching, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2016 **What do you like best about Robly?** Robly is very easy to use... but so far, what I like best has been their customer support. Any question that I may have has been answered instantly either via chat, call, or email. I have also seen an excellent open rates using OpenGen. A very cool feature. **What do you dislike about Robly?** In any email template program there are always things that can be done to improve the overall design features. Robly's is good, but lacks the ability to simply cut and past the html codes from past campaigns into a new one. You can use older campaigns to work off of, but if what you need is spread across different campaigns you'll need to recreate one of them almost from scratch. **What problems is Robly solving and how is that benefiting you?** I am reaching more clients with OpenGen and AI Sending. My email list is also nicely maintained by Robly when they automatically remove hard bounces. ### 31. Best Cold Call I Ever Received **Rating:** 5.0/5.0 stars **Reviewed by:** Susan R. | President, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2016 **What do you like best about Robly?** First of all, the emails look good when a person opens them. They're very professional. I love the auto gen and Robly Open. Makes me confident my email will for sure be seen. **What do you dislike about Robly?** One tiny thing (and I'm sure it will be enhanced eventually)...I'd like to embed photos easier within the text box. Not all text boxes can have an image with text wrapped around them. One thing I find really annoying is when I enter a wrong password and I have to re-type my full login name. Why not just clear the password part? It's guaranteed I'm going to enter the wrong one because I only have about 114 passwords to try remember. Just an annoyance that could be fixed. **Recommendations to others considering Robly:** Do it. **What problems is Robly solving and how is that benefiting you?** Easier to stay in contact with my customers and prospects. ### 32. This is a great product for sending mass emails! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2017 **What do you like best about Robly?** The easy of navigating through all of the screens. **What do you dislike about Robly?** I honestly can't say there is anything I dislike. **What problems is Robly solving and how is that benefiting you?** Robly solves the limits of how many emails can be sent with Outlook. This makes mas email possible. ### 33. ROBLY is a Nice Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2017 **What do you like best about Robly?** I like the fact that I can creative personalized and or specified general mailers to clients **What do you dislike about Robly?** Need more specialized cookie cutter formats for various occasions. Would ideally like to see more sales formats for say IT technology. **Recommendations to others considering Robly:** Use it...Will pay off. **What problems is Robly solving and how is that benefiting you?** Link-US uses this tool to reach out to their global clientele. Great tool! ### 34. Intuitive and Clean Design **Rating:** 4.0/5.0 stars **Reviewed by:** Noelle P. | Administrative Coordinator, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2016 **What do you like best about Robly?** Robly gave us all the best features of Constant Contact, and then some! They created gorgeous, clean templates for us to use. The website is very user-friendly, and the best feature is OpenGen- ensuring that there's an extra chance for our email to be seen. The other great feature is Robly's mobile intuition. I do not need a specific template for desktop or mobile- Robly is intuitive enough to recognize what kind of device the email is opened. Our previous vendor did not have this kind of technology. **What do you dislike about Robly?** There are a few formatting issues when creating emails- working with the padding of the textboxes, etc., but they do not inhibit us from creating professional, eye-catching emails. **Recommendations to others considering Robly:** I would take a webinar and let them set-up templates for you. They provided many discounts and many opportunities for credits. Great product, competitive pricing and easy to use! As stated, the amount of replies and opens per each email has markedly improved since we moved over to Robly. **What problems is Robly solving and how is that benefiting you?** I have received more email replies than I ever did with our former email marketing company. We host many events and email is a key way to get the people to know! ### 35. total waste of time **Rating:** 0.5/5.0 stars **Reviewed by:** Rafael B. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2017 **What do you like best about Robly?** spend an entire day, jumped through multiple hoops and was not even able to execute a single marketing campaign. you get what you pay for! **What do you dislike about Robly?** lack of customization, and capabilities, platfom is not intuitive, customer service was not helpful **What problems is Robly solving and how is that benefiting you?** nurture marketing ### 36. Solid Product. Great Service. **Rating:** 4.0/5.0 stars **Reviewed by:** Lynn W. | President/Director of Accessibility Services, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2016 **What do you like best about Robly?** The customer service is excellent. Any time I have a question it is answered in about 12 hours. **What do you dislike about Robly?** The inability to incorporate accessible document features into our newsletters. Our staff is made up of a large portion of individuals who are blind. While we do appreciate the ability to add alt tags to pictures, we cannot create headings within the newsletters. Using anchors is helpful but our staff is used to searching for headings with their screen reader software. We would also prefer to see a layout that is less "column like." Our staff with mobility disabilities gets tired from having to scroll when newsletters are so long. **Recommendations to others considering Robly:** There is a learning curve for your staff, despite the advertised ease of use. Realize that you have to work at this a bit to make it work for you. **What problems is Robly solving and how is that benefiting you?** As a microbusiness (less than 10) it has been easy to use conventional email to communicate with clients. Robly has helped us to manage our growing client list more efficiently and to send out professional looking messages and information that reflects our branding. ### 37. Converted to Robly and won't go back **Rating:** 5.0/5.0 stars **Reviewed by:** Caitlin G. | Part-Owner, Business Development, Marketing & Advertising, Sporting Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2016 **What do you like best about Robly?** I like the ease of use, the templates are easy to maneuver and make my own. The unlimited image storaging is fantastic. The extra features like OpenGen have REALLY helped my open rate. We usually see another 10% increase in opens from our OpenGen resends. I like that the program automatically removes bounced and unsubscribed contacts so I'm not being charged for them. Customer support is fantastic and super fast. I usually get an email back within a few hours which never used to happen at Constant Contact. **What do you dislike about Robly?** I wish we could integrate the emails with our wordpress website so we can put the emails up on our blog. Sometimes the emails have a few issues when previewing them. They look fine in the edit function but different in the test and preview function. I wish I could share my templates with other Robly users. I have a few business partners that send emails on my behalf and in Mailchimp I can send them my template and they can send it to all of their contacts. **Recommendations to others considering Robly:** Do the trial and see if it's right for you. Not only play in the program but also send an email and see the increased open rates. **What problems is Robly solving and how is that benefiting you?** I am reaching a lot more customers and getting a lot more opens on my emails. I can track when users read my emails and know the best times to send them. Emails are easy to create and the process is manageable. ### 38. Get more for your money with Robly! **Rating:** 4.5/5.0 stars **Reviewed by:** Tania K. | Manager, Motion Pictures and Film, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2016 **What do you like best about Robly?** I like the look of the emails best since Robly set us up with a template right off the bat based off of our website so there is a nice continuity between the two. **What do you dislike about Robly?** The time it takes for me to create an email is longer than usual because it often takes some finagling to get everything lined up evenly. The staff has been very helpful when it comes to getting the mobile view looking just right. We've worked well together! The issues I've had have helped them make their product, which is already amazing, even better! **Recommendations to others considering Robly:** Give it a shot, you won't be disappointed! If you run into any problems the Robly staff is ready to help make your email look amazing! **What problems is Robly solving and how is that benefiting you?** We had no problems to solve, I just appreciate having the mobile template as part of the plan as opposed to an extra feature for a lower price. I feel like we are definitely getting more for our money with Robly! ### 39. Robly is well worth it! **Rating:** 4.5/5.0 stars **Reviewed by:** Christine J. | Owner, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2016 **What do you like best about Robly?** Switching over to Robly from Constant Contact was so easy & painless! They transferred everything so quickly and even replicated our template to look the same as before but was even more enhanced. The template editor and the website as a whole is very simple and user friendly compared to the other email marketing. I also found OpenGen and Robly Ai to work as they said it should and it has definitely increased our open rate. Having a larger open rate was exactly what we were looking to accomplish, and were amazed it worked so well. I also like the fact you can segment your email campaigns; if you want to send the same email a second week you can have it only send to those who haven't opened the 1st week campaign, which would help you get even more unique opens. Not to mention, the price was very reasonable, you get more for a cheaper price! **What do you dislike about Robly?** It took me a little while to get used to how the Autoresponders work. I think it would be helpful and a smart idea if there was a way you can cancel and stop the process of an autoresponder email sending to a contact before it actually sends. Whether I accidentally send an autoresponder to a contact I wasn't planning to or I planned to do it but changed my mind later on, there is no way of going back. It's good they have an auto-push for Twitter and FB to send posts but they should also add Linked in as an option. **Recommendations to others considering Robly:** If you are unsure, definitely give them a try! I was unsure to switch at first, but then I did a demo and webinar and I just found this email marketing to be fascinating! **What problems is Robly solving and how is that benefiting you?** The main reason we thought it was a good idea to use Robly was the fact there was a higher open rate. The technology they use in order to make that work is very smart and definitely beats any email marketing who doesn't have that technology built it. Because we've seen a difference in the amount of opens, we are hoping it will only strengthen our Marketing and produce more leads for our company. ### 40. Happy Robly User **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher M. | President, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2016 **What do you like best about Robly?** Robly makes managing our email campaigns a real pleasure. We used Constant Contact for many years and Robly's user interface and email design features are head & shoulders superior to Constant Contact. I like the report that shows a ranking of the "opens" with the open frequency and it helps to be able to schedule resend to those who don't open in one quick click at the time we schedule emails to be sent. **What do you dislike about Robly?** This isn't a dislike, but...not sure how that feature works that attempts to put emails in front of people at the right time. I'd like to be able to track each contact to see their history of opens or click throughs....there's probably a way to do this, but we haven't figured it out. **Recommendations to others considering Robly:** Don't fail to look into Robly, it will make you enjoy your email marketing process much more! **What problems is Robly solving and how is that benefiting you?** I don't have to return to the email to schedule resends. ### 41. Robly is an excellent resource for non profit organizations **Rating:** 4.5/5.0 stars **Reviewed by:** Leah Jean S. | Interim Executive Director, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2016 **What do you like best about Robly?** Robly is a very useful tool for non profits to communicate with volunteers, donors, and community partners. The user friendly interface is simple, yet versatile and helps create professional looking communications with ease. Robly has greatly improved functionality of image editing tools. Clunky and limited editing options used to be a drawback of the software, but now with drastic improvements made, it is now strong point. I love the features that allow you to enhance, crop, and resize images while composing a document. Is also very important feature to be able to copy paste contacts from Excel. **What do you dislike about Robly?** Robly still has soem annoying "glitches." I sometimes find formatting to be frustrating. Paragraph styles are often lost when cutting and pasting is done. Text wrapping features behave inconsistentl,y and words will jump from one line to another. Would be nice to have more control over layout, both on micro scale (word postioning) and macro scale, editable column widths. **What problems is Robly solving and how is that benefiting you?** We are a non profit that needs to communicate effectively with hundreds of volunteers, donors, and community partners. Each group is large and diverse and our messaging/content needs to vary according to the audience. From volunteer recruitment to soliciting donation, and from praising partners to expressing gratitude to volunteers, we are able to reach a broad audience, quickly and colorfully with Robly. ### 42. It's a new fresh look! **Rating:** 4.0/5.0 stars **Reviewed by:** Gregg F. | Curriculum Director, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Robly?** Robly has great looking templates that display well on any platform. The representative made the transition from Constant Contact very easy. I also like the OpenGen feature. It's amazing the number of additional opens we get on the second mailing. **What do you dislike about Robly?** Robly seems to have difficulty recognizing opens on from our Google Apps account. We always receive the campaign the second time when the OpenGen mailing goes out. I would like to be able to add captions to photos inserted in to text modules. **Recommendations to others considering Robly:** Give it a try. **What problems is Robly solving and how is that benefiting you?** We work with affiliates in 115 countries of the world. We are glad to be able to keep in touch and communicate our latest news in a clear concise manner with Robly. ### 43. So far, so good! **Rating:** 5.0/5.0 stars **Reviewed by:** Teresa C. | Spanish Linguist, Cultural Community Liaison & Development Professional, Public Relations and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2016 **What do you like best about Robly?** The best part of Robly is its reasonable price! **What do you dislike about Robly?** It's not so much a dislike but a preference to insert images where the curser is placed. At this time when inserting images into a content box it is automatically placed at the top and needs to be moved through text to position in desired location. **Recommendations to others considering Robly:** I highly recommend Robly as an email marketing tool for e-newsletters. It is competitively priced and user friendly. **What problems is Robly solving and how is that benefiting you?** Attempting to improve community engagement and business recognition. Since changing to Robly AND changing marketing strategies there has been a slight increase in sales. ### 44. Gets the job done... **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2016 **What do you like best about Robly?** Robly is very easy to use and gets the job done. I had little experience of using software products like Robly before using it; however, I had no issue and was able to learn the system quite easily. My company and I really appreciate the "OpenGen" option where Robly will automatically send another email if the recipient seemed to ignore the first email. **What do you dislike about Robly?** I will admit this is a major dislike of mine! For some reason when I make a custom template for our newsletter, it will look completely different when I send the test newsletter to myself. Many times there are added spaces and old edits that never changed. Sometimes when I am working on the software program building a new template for our newsletter it will reset out of nowhere and I have to re-edit the whole newsletter again. **Recommendations to others considering Robly:** Again, I personally at this point do not have a lot to compare Robly with. However, it gets the job done! I would you encourage you to research other software programs, do trials with your top choices, and go for Robly if in the end you like it the best! **What problems is Robly solving and how is that benefiting you?** Like I said earlier, we have realized that the "OpenGen" is a major benefit in order to make sure our newsletters are being seen and open. ### 45. Former Constant Contact Customer - Invited to Try and we are here to stay. **Rating:** 5.0/5.0 stars **Reviewed by:** Jarred C. | UPS, Transportation/Trucking/Railroad, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2016 **What do you like best about Robly?** Price Point is excellent Unlimited Image Storage Easy of Use Customer Support - Live Person - Fast Turn Around and They Listen! :) White Label Support / SPF / DKIM Robly AI and Open Gen is excellent.... Oh Did I Mention the generous referral program. When I called constant contact to cancel (we have been long customers of 8 years) they didnt ask why and didnt offer any reprise... just cancelled... it wasn't until a week after I received a 'please come back offer' TOO LATE **What do you dislike about Robly?** Wish there was a way to 'stop' or 'cancel' a scheduled campaign.... doesn't even give 5 minutes. Copy/Paste WYSIWYG Could be a little bit more friendly.... But still is an excellent tool. In our prior platform we could copy and paste from our website into an email template... now we have to do a workaround. **Recommendations to others considering Robly:** Try it out.... you will save money and ultimatly make more $ with more OPENS **What problems is Robly solving and how is that benefiting you?** The Robly AI and Open Gen.... Open Gen does what we always wanted to do... automate the tasks of sending to contacts who missed your email... And AI I assume learns more about when a contact is opening emails... not sure if it is specific to OUR campaigns... or if it uses all data at its disposal. ### 46. Works great **Rating:** 4.0/5.0 stars **Reviewed by:** Paul S. | Executive Director, Events Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2016 **What do you like best about Robly?** The mobile email templates are nice and clean. I regularly use OpenGen and Ai. My contacts when discussing OpenGen to seek feedback, generally don't notice that sometimes they receive a "double tap" on the emails we sent out. I was concerned that the feature might be considered spammy, but have not encountered any issues in that regard. **What do you dislike about Robly?** I do wish that this email service was easily compatible with website sign up plugins for wordpress sites. This is industry standard, and it is a shame that this is not an option with Robly. Mind blowing, actually. **Recommendations to others considering Robly:** If you use a pop up email sign up plugin on your wordpress site, and that is important to you, don't switch to Robly until they get it sorted out. This is not a feature we heavily relied on in the past, so it isn't a major sacrifice in switching services. Folks looking to capitalize on traction from their web traffic should think twice. I'd like to suggest to Robly that they get support for "Bloom" email opt in, as this is the product I am most interested in implementing once the feature is available for Robly. **What problems is Robly solving and how is that benefiting you?** We've seen an 8-12% increase in our total open rate, going from 28-32% up 20 40-42% over constant contact. ### 47. Really enjoy ease of use and 24hr support. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2017 **What do you like best about Robly?** 24 tech support . I love that i can access all my social media platforms in one place. **What do you dislike about Robly?** So far no dislikes. I enjoy everything so far we have only had for a few months. **Recommendations to others considering Robly:** Try it they offer a free trial you can't go wrong. **What problems is Robly solving and how is that benefiting you?** I am solving the use of unread emails. They actually have a feature which can track when emails are opened that way they send yours minutes before they log on so its one of the first you see. ### 48. Delighted with Robly **Rating:** 5.0/5.0 stars **Reviewed by:** Mike R. | Director Outreach & Social Justice, Religious Institutions, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2016 **What do you like best about Robly?** Robly is easy to use --- easier than Constant Contact --- and the brief instructioin videos are excellent. **What do you dislike about Robly?** We have no issues in using the product and are very pleased with the product. **What problems is Robly solving and how is that benefiting you?** We are a the Outreach and Social Justice Office of St. Thomas the Apostle Catholic Church and we use it to provide updates on our activities and call people to action on social justice issues. ### 49. Fantastic Results **Rating:** 5.0/5.0 stars **Reviewed by:** Abbey H. | Administrative Associate, Museums and Institutions, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2016 **What do you like best about Robly?** The initial set-up was quick; the Robly staff was very helpful with any and all questions. The customized template for our eNewsletters was a huge bonus! We have found our open and click through rates to at least double since beginning the Robly subscription earlier this year. Overall, a great choice for our small non-profit! **What do you dislike about Robly?** Sometimes, when I create an email blast, then send the test to myself and co-workers, some of the spacing and colors differ from the template I am working from. So it takes a few test emails to get it all right. **What problems is Robly solving and how is that benefiting you?** We have been able to drive more business toward our Museum Store, as well as promote upcoming events. Our subscribers also enjoy the links to YouTube that we provide. Many of these users do not use Social Media, so they do not see our Facebook and Twitter posts. We are able to reach a broad group of our followers with Robly. ### 50. Great, easy to use website! **Rating:** 4.5/5.0 stars **Reviewed by:** Carter D. | Land Stewardship Coordinator, Information Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2016 **What do you like best about Robly?** The step-by-step process makes it so that its really hard to miss something when sending out an email. **What do you dislike about Robly?** Share to Twitter only tweets a link and not the actual picture. Not many people are going to take the time to click on the link to see the picture. **Recommendations to others considering Robly:** Make the change!! **What problems is Robly solving and how is that benefiting you?** Brand awareness, many positive replies which will hopefully lead to more donations! ## Robly Discussions - [Is there any training on line?](https://www.g2.com/discussions/50571-is-there-any-training-on-line) - 1 comment, 1 upvote - [Is there a way to use Robly offline?](https://www.g2.com/discussions/is-there-a-way-to-use-robly-offline) - 1 comment, 1 upvote - [View Robly pricing details and edition comparison](https://www.g2.com/products/robly/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+10%3A17%3A33+-0500&secure%5Bsession_id%5D=3fcfaa43-0ce2-40aa-b990-9149e512beea&secure%5Btoken%5D=819b396360b66a40bbc097f67b89bf6cb6fbda879e4d2ab430b1714adb4d7678&format=llm_user) ## Robly Features **Email Marketing** - Email and Mobile Preview - Manage Email Lists - High-Volume Sending - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account **Reporting & Analytics** - A/B Testing - Basic Reporting **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration ## Top Robly Alternatives - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - 4.3/5.0 (12,672 reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - 4.1/5.0 (7,226 reviews) - [GetResponse](https://www.g2.com/products/getresponse/reviews) - 4.3/5.0 (1,114 reviews)