Khushboo D.
KD
Khushboo D.
Control Manager
Enterprise (> 1000 emp.)
"1 Stop solution for your hotel booking"
5/5
What do you like best about RMS?

The team is very supportive. App is easy to use and navigate. Less expensive and giving good experiences. Integration with good hotels. Review collected by and hosted on G2.com.

What do you dislike about RMS?

Sometimes app is working slow. But it can be improvized Review collected by and hosted on G2.com.

Deborah H.
DH
Deborah H.
Small Business Owner of Deborah's Cottage Rentals
Small-Business (50 or fewer emp.)
"Great Tool To have all my information in one location"
5/5
What do you like best about RMS?

Quick reference of bookings, locations, and guests. All critical data is in one location. Review collected by and hosted on G2.com.

What do you dislike about RMS?

Choice of words and credit cards are limited. Review collected by and hosted on G2.com.

Nidhi K.
NK
Nidhi K.
Lead
Small-Business (50 or fewer emp.)
"RMS hotel good software for hospitality platform"
5/5
What do you like best about RMS?

site graph and details helpful for find all property management in one platform Review collected by and hosted on G2.com.

What do you dislike about RMS?

not any dislike faced for RMS Hotel and faculty Review collected by and hosted on G2.com.

Bimal B.
BB
Bimal B.
Principal Consultant
Mid-Market (51-1000 emp.)
"Pleasant and very good ambience with supportive staff"
4.5/5
What do you like best about RMS?

Well supportive staff and good ambience and the serviced apartments Review collected by and hosted on G2.com.

What do you dislike about RMS?

Nothing in particular which is disliked for it Review collected by and hosted on G2.com.

Verified User in Human Resources
UH
Verified User in Human Resources
Small-Business (50 or fewer emp.)
"Great overall experience with this software"
5/5
What do you like best about RMS?

Easy to use, straightfowrward and great customer support Review collected by and hosted on G2.com.

What do you dislike about RMS?

The software has had a few hiccups when intergrating with our old platform. Review collected by and hosted on G2.com.

Elizabeth W.
EW
Elizabeth W.
Fraud Dispute Specialist
Banking
Small-Business (50 or fewer emp.)
"Lots of bugs but great idea"
5/5
What do you like best about RMS?

I loved the ease of making reservations and sending emails to the guests, even once they have arrived. I love that you are able to make multiple reservations at the same time. Review collected by and hosted on G2.com.

What do you dislike about RMS?

When making multiple reservations, it is difficult to make the deposit for each reservation. You have to charge the account for all of the and then go in and individually apply the deposits.

We also had an issue where we had to close the online reservations because it was double booking reservations and then would reserve golf carts that were not available. Review collected by and hosted on G2.com.

AS
Amanda S.
Service Express Agent
Mid-Market (51-1000 emp.)
"Switched from Ciirus"
4/5
What do you like best about RMS?

Custom dashboards you can make for different lines of business within your resort. They have many widgets you can add to your own personal dashboard including occupancy graphs, live housekeeping information, and links to any reports or functions in the program that you would like. You can save this dashboard for just yourself so every user can have their own, or you can save a dashboard for one line of business, say all your reservations agents can see the same dashboard as a default and all your maintenance staff will see a different more relevant dashboard for them. It took some time to set up and get used to all the features but RMS is very easy to explore and forgiving if you make a mistake. Review collected by and hosted on G2.com.

What do you dislike about RMS?

I work specifically for a rental home company, so there are features of this program that only really relate to hotels as a opposed to rental homes, so there are some differences in business needs that we have to work around within RMS that we didn't used to have to, for instance taking payments and how the payment tab is in this program is specifically designed for hotels and not exactly for how we previously took and processed payments, but we make it work. Review collected by and hosted on G2.com.

Response from Adelle Rodriguez of RMS

Hi Amanda, thanks for your positive feedback! We're glad that our custom dashboards and multi-property management features are making your life easier. We're committed to helping your properties reach their full potential, so we're happy to help with training and software configuration at any time.

Josh R.
JR
Josh R.
Co-founder, CTO, Lead Designer
Information Technology and Services
Small-Business (50 or fewer emp.)
"Awesome reservation software. Does everything and more!"
5/5
What do you like best about RMS?

Very intuitive for making reservations. Tons of features. Review collected by and hosted on G2.com.

What do you dislike about RMS?

The menus are not organized well. Sometimes when I'm trying to configure things I spend more time looking for the menu item then I should have to. Review collected by and hosted on G2.com.

Verified User in Restaurants
UR
Verified User in Restaurants
Mid-Market (51-1000 emp.)
"It takes time but you’ll like it."
5/5
What do you like best about RMS?

Good interface makes it easy to use. Scalable to your business size. Review collected by and hosted on G2.com.

What do you dislike about RMS?

Split reservations can be a challenge, rates don't always calculate correctly. Reporting isn’t always intuitive. Review collected by and hosted on G2.com.

Response from Adelle Rodriguez of RMS

Thank you for your feedback! We're glad that RMS is meeting your reservation management needs overall. The RMS Support team is always available to help with specific concerns regarding rates and reporting. Please contact us at support@rmscloud.com to make sure you are set up for success.

David M.
DM
David M.
Gerente
Small-Business (50 or fewer emp.)
"Use RMS Campground "
4/5
What do you like best about RMS?

We purchased our park 2 years ago, this was the least expensive programming we could find that had the majority of the highlights we required at a value we could bear. Shockingly, the product did all that it said it would and was anything but difficult to learn. We bought the POS include also for store and propane deals. We have since included the system work which additionally was anything but difficult to set up and fills in as portrayed. After some time we have likewise tweaked our framework with different hues and revealing. The main troublesome piece of the framework and the one thing we haven't generally possessed the capacity to make sense of is the detailing. While it accompanies the reports we requirement for task, we might want to do some redid detailing. We have possessed the capacity to do some customization around there however except if you are a developer with VB or C preparing. Having said that, the proprietor of the product is extremely receptive to demands. For instance, the framework was setup up to request evaluating however not amount. We proposed that for POS, amount would likewise be something worth being thankful for to request. By and large, we have taken a gander at a considerable lot of alternate bundles out there since we purchased our framework and have never discovered one that did everything that RMS Campground did and unquestionably not at the cost. We have been extremely content with our framework. Review collected by and hosted on G2.com.

What do you dislike about RMS?

One disadvantage is that the client support is all in or all out. Some are incredible and others are horrendous, so it's exceptionally disappointing. You ought to have individuals spend significant time in specific capacities and after that course calls appropriately. Framework is too huge for everybody to know everything. Other inconvenience is that the planning/cash for client reports is simply preposterous. Notwithstanding making an "improvement" to a report that is as of now out there is an incredibly long process. You ought to have a division of your improvement group devoted to this so the solicitations don't take so long. Other disadvantage is that all reports ought to have the alternative to keep running as rate compose rather than simply site compose. Not every person assigns particular locales as particular rate composes, so it's difficult to maintain your business. Also it ought to have the capacity to cluster reports to calendar to send to clients instead of every one being it's own email. Also I hate that the inhabitance report needs more alternatives. Review collected by and hosted on G2.com.