--- title: RMS Reviews meta_title: 'RMS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 20 reviews by the users' company size, role or industry to find out how RMS works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 20 scale: '5' date_modified: '2026-06-22' parent_category: name: Hotel url: https://www.g2.com/categories/hotel --- # RMS Reviews **Vendor:** RMS **Category:** [Hotel Management Software](https://www.g2.com/categories/hotel-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 20 ## About RMS Great hospitality isn’t about paperwork, it’s about people. RMS is a leading hospitality platform trusted by over 7,000 businesses across 70 countries. Designed to simplify operations and elevate the guest experience with: smart automation, real-time insights, and tools that make guest interactions seamless. From smoother bookings and secure payments to a guest portal for managing stays, exploring upgrades, and chatting with your team, RMS connects people, technology, and places, so you can focus on what really matters: keeping your hotel full (not your to-do list). ## RMS Reviews ### 1. Smooth workflow **Rating:** 3.5/5.0 stars **Reviewed by:** Shubham K. | Transcriptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2023 **What do you like best about RMS?** the most amazing thing about RMS hotels is that it combines a lot of service providers at a single please . Moreover it's interface is very easy to understand and it have a lot of hotel reservation featurs including multiple payment method support **What do you dislike about RMS?** it is good but sometimes it hsve long response time , and while analyzing the charts it was having some bugs but they seems to be fixed now **What problems is RMS solving and how is that benefiting you?** So i was working with a compamy who used to rent villas in goa and have listed that on multiple platforms , and to maintain all those properties they was using different differnt setups , but now with the help of RMS they can do all that at one go so that thing is amazing ### 2. Leading service providers in Hotel Management system **Rating:** 4.0/5.0 stars **Reviewed by:** Neelakanta P. | Senior Data Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2024 **What do you like best about RMS?** RMS hotel management is always best in their customers service and also keep the process of booking very stream lined **What do you dislike about RMS?** Nothing in particular, there is nothing. **What problems is RMS solving and how is that benefiting you?** RMS solve the customer issue of streamlined booking of both room management and also provide other service like food and entertainment ### 3. Smart Technology **Rating:** 4.0/5.0 stars **Reviewed by:** KENNETH D. | Career Break , Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about RMS?** I enjoy contactless options that the companies allow for booking with travel agents. I used this for a client to integerate their data embedded in the software when anlyzing the property data. Also, the interface was really seemless to use. Unlike most company software, this one included manyh options for better visualiztion and metric tracking options for marketing needs. **What do you dislike about RMS?** Most of the data had needed some clean-up as duplicztes was found in the chart. **What problems is RMS solving and how is that benefiting you?** I feel this product gets the job done with booking multiple reservations within the software. ### 4. Large range of options but pricy **Rating:** 3.5/5.0 stars **Reviewed by:** Jennifer S. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about RMS?** I like how easy it is to use and scale to fit your needs regarding all the essentials, including reservations, housekeeping, billing, etc. **What do you dislike about RMS?** Too expensive for small businesses and support is slow **What problems is RMS solving and how is that benefiting you?** It integrates with our other tools to manage them all from one place. ### 5. Quick & Easy, Super functional and helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Ashutosh M. | Content Creator, Furniture, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2023 **What do you like best about RMS?** User Interface is among the best. Customer support is good. I can't believe there were so many options, especially for hostels and remote motels. It's a must-have platform for anyone who is looking to organize things. **What do you dislike about RMS?** Okay, so the website gets a bit slow and there are issues with group booking. Nothing significant though. **What problems is RMS solving and how is that benefiting you?** Communication with guests is important and RMS just makes it so easy. Then, there are management tasks for hostels that would be impossible without a dedicated system. ### 6. Best Reservation Software Solutions On The Market **Rating:** 5.0/5.0 stars **Reviewed by:** Santosh S. | Search Engine Optimization Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2023 **What do you like best about RMS?** Easy to navigate Several different ways to make and look up reservations Excellent support team Easy to implementation The number of features is so good Because Of the UI I frequently use it **What do you dislike about RMS?** Location cannot be changed in the beta version of the dashboard **What problems is RMS solving and how is that benefiting you?** Well, is solves the Poor guest communication, and the Overbooking is so good, at the other point of view it offers very low cost which is beneficial for me. ### 7. Service at glance **Rating:** 5.0/5.0 stars **Reviewed by:** Vikrant S. | Associate, Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about RMS?** The best thing is that we are getting all reservation related service under one roof with 500+ providers and multiple payment options. One of the best platform to enhance guest experience **What do you dislike about RMS?** There is nothing to dislike as they are doing best **What problems is RMS solving and how is that benefiting you?** They are helping to decrease manual work, to provide best customer experience , best price and build customer trust ### 8. RMS Hotel Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about RMS?** Ease at which you can do hotel reservations, user interface is user friendly and easy to use, multiple features during hotel reservations are included. Easy to implement across your organisation and quickly scalable. **What do you dislike about RMS?** During multiple reservations there are issues as page refreshes and have to redo the process. Not enough documentation or video tutorials. **What problems is RMS solving and how is that benefiting you?** With the use of cloud technologies RMS hotel can take reservations from various geo locations and this provides quick reservations to the customers. All available hotels with their price comparisons, makes it easiest for customers to choose. ### 9. They did innovative things but long way there. **Rating:** 2.5/5.0 stars **Reviewed by:** Vishal P. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about RMS?** The thing they attached to the Hotels & bouquets is the most innovative thing I noticed in recent times. **What do you dislike about RMS?** There are still some things that need to be improved in the Hotel like services needed to improve. **What problems is RMS solving and how is that benefiting you?** RMS Hotels can scale easily and exponentially because they added the technology in Real Estate things. ### 10. Great start **Rating:** 4.5/5.0 stars **Reviewed by:** Vaibhav S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about RMS?** It's easy to make reservations on RMS and even multiple once at the same point in time, and also the fact being sending emails is very easy. **What do you dislike about RMS?** There are some bugs at the time of making reservations, but it works. **What problems is RMS solving and how is that benefiting you?** Managing the guests, it's helping us with that. ### 11. 1 Stop solution for your hotel booking **Rating:** 5.0/5.0 stars **Reviewed by:** Khushboo D. | Control Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about RMS?** The team is very supportive. App is easy to use and navigate. Less expensive and giving good experiences. Integration with good hotels. **What do you dislike about RMS?** Sometimes app is working slow. But it can be improvized **What problems is RMS solving and how is that benefiting you?** We can book multiple hotels at one place for corporate tours ### 12. Great Tool To have all my information in one location **Rating:** 5.0/5.0 stars **Reviewed by:** Deborah H. | Small Business Owner of Deborah's Cottage Rentals, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about RMS?** Quick reference of bookings, locations, and guests. All critical data is in one location. **What do you dislike about RMS?** Choice of words and credit cards are limited. **What problems is RMS solving and how is that benefiting you?** RMS keeps all the information and management needs in one place. These benefits save time and money. ### 13. RMS hotel good software for hospitality platform **Rating:** 5.0/5.0 stars **Reviewed by:** Nidhi K. | Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2023 **What do you like best about RMS?** site graph and details helpful for find all property management in one platform **What do you dislike about RMS?** not any dislike faced for RMS Hotel and faculty **What problems is RMS solving and how is that benefiting you?** All Hotel data fetch in one platform and also gettig other faculty in one platform ### 14. Pleasant and very good ambience with supportive staff **Rating:** 4.5/5.0 stars **Reviewed by:** Bimal B. | Principal Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about RMS?** Well supportive staff and good ambience and the serviced apartments **What do you dislike about RMS?** Nothing in particular which is disliked for it **What problems is RMS solving and how is that benefiting you?** Hospitality technology and is helping us immensely ### 15. Great overall experience with this software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about RMS?** Easy to use, straightfowrward and great customer support **What do you dislike about RMS?** The software has had a few hiccups when intergrating with our old platform. **What problems is RMS solving and how is that benefiting you?** RMS Hotel makes communication with clients and guests seamless. ### 16. Lots of bugs but great idea **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth W. | Fraud Dispute Specialist, Banking, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2021 **What do you like best about RMS?** I loved the ease of making reservations and sending emails to the guests, even once they have arrived. I love that you are able to make multiple reservations at the same time. **What do you dislike about RMS?** When making multiple reservations, it is difficult to make the deposit for each reservation. You have to charge the account for all of the and then go in and individually apply the deposits. We also had an issue where we had to close the online reservations because it was double booking reservations and then would reserve golf carts that were not available. **What problems is RMS solving and how is that benefiting you?** We solved time management with this program! It was much quicker to do everything and our guests loved it. ### 17. Switched from Ciirus **Rating:** 4.0/5.0 stars **Reviewed by:** Amanda S. | Service Express Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2019 **What do you like best about RMS?** Custom dashboards you can make for different lines of business within your resort. They have many widgets you can add to your own personal dashboard including occupancy graphs, live housekeeping information, and links to any reports or functions in the program that you would like. You can save this dashboard for just yourself so every user can have their own, or you can save a dashboard for one line of business, say all your reservations agents can see the same dashboard as a default and all your maintenance staff will see a different more relevant dashboard for them. It took some time to set up and get used to all the features but RMS is very easy to explore and forgiving if you make a mistake. **What do you dislike about RMS?** I work specifically for a rental home company, so there are features of this program that only really relate to hotels as a opposed to rental homes, so there are some differences in business needs that we have to work around within RMS that we didn't used to have to, for instance taking payments and how the payment tab is in this program is specifically designed for hotels and not exactly for how we previously took and processed payments, but we make it work. **Recommendations to others considering RMS:** Training is necessary, we are still working with going completely live, but it seems very user friendly. There are a lot of features though with specific wording that will take some getting used to. **What problems is RMS solving and how is that benefiting you?** We have more than one property (hotel) that we need to oversee in my company and with RMS we can see all properties at once as opposed to having two different accounts and programs open to be able to access multiple properties at once. There are many other benefits but this is the main one that makes my life a lot easier. I am not as fond of it being in the cloud, just because I've had issues with other cloud based systems, but that is where the future is going, as long as they keep up with their servers we shouldn't have an issues. **Official Response from Adelle Rodriguez:** > Hi Amanda, thanks for your positive feedback! We're glad that our custom dashboards and multi-property management features are making your life easier. We're committed to helping your properties reach their full potential, so we're happy to help with training and software configuration at any time. ### 18. Awesome reservation software. Does everything and more! **Rating:** 5.0/5.0 stars **Reviewed by:** Josh R. | Co-founder, CTO, Lead Designer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2019 **What do you like best about RMS?** Very intuitive for making reservations. Tons of features. **What do you dislike about RMS?** The menus are not organized well. Sometimes when I'm trying to configure things I spend more time looking for the menu item then I should have to. **Recommendations to others considering RMS:** Don't waste any more time using a lousy reservation system. You get what you pay for. **What problems is RMS solving and how is that benefiting you?** Taking reservations on the phone and online, automating correspondence with guests, running reports, etc. ### 19. It takes time but you’ll like it. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2019 **What do you like best about RMS?** Good interface makes it easy to use. Scalable to your business size. **What do you dislike about RMS?** Split reservations can be a challenge, rates don't always calculate correctly. Reporting isn’t always intuitive. **Recommendations to others considering RMS:** Do your homework! **What problems is RMS solving and how is that benefiting you?** Overall great support and it gets done what we need it to at the end of the day which is book reso’s and take payments. **Official Response from Adelle Rodriguez:** > Thank you for your feedback! We're glad that RMS is meeting your reservation management needs overall. The RMS Support team is always available to help with specific concerns regarding rates and reporting. Please contact us at support@rmscloud.com to make sure you are set up for success. ### 20. Use RMS Campground **Rating:** 4.0/5.0 stars **Reviewed by:** David M. | Gerente, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2018 **What do you like best about RMS?** We purchased our park 2 years ago, this was the least expensive programming we could find that had the majority of the highlights we required at a value we could bear. Shockingly, the product did all that it said it would and was anything but difficult to learn. We bought the POS include also for store and propane deals. We have since included the system work which additionally was anything but difficult to set up and fills in as portrayed. After some time we have likewise tweaked our framework with different hues and revealing. The main troublesome piece of the framework and the one thing we haven't generally possessed the capacity to make sense of is the detailing. While it accompanies the reports we requirement for task, we might want to do some redid detailing. We have possessed the capacity to do some customization around there however except if you are a developer with VB or C preparing. Having said that, the proprietor of the product is extremely receptive to demands. For instance, the framework was setup up to request evaluating however not amount. We proposed that for POS, amount would likewise be something worth being thankful for to request. By and large, we have taken a gander at a considerable lot of alternate bundles out there since we purchased our framework and have never discovered one that did everything that RMS Campground did and unquestionably not at the cost. We have been extremely content with our framework. **What do you dislike about RMS?** One disadvantage is that the client support is all in or all out. Some are incredible and others are horrendous, so it's exceptionally disappointing. You ought to have individuals spend significant time in specific capacities and after that course calls appropriately. Framework is too huge for everybody to know everything. Other inconvenience is that the planning/cash for client reports is simply preposterous. Notwithstanding making an "improvement" to a report that is as of now out there is an incredibly long process. You ought to have a division of your improvement group devoted to this so the solicitations don't take so long. Other disadvantage is that all reports ought to have the alternative to keep running as rate compose rather than simply site compose. Not every person assigns particular locales as particular rate composes, so it's difficult to maintain your business. Also it ought to have the capacity to cluster reports to calendar to send to clients instead of every one being it's own email. Also I hate that the inhabitance report needs more alternatives. **Recommendations to others considering RMS:** Ensure you have a decent hard take a gander at RMS before you submit it. It is extremely troublesome, costly and tedious to change. Likewise you just need a PC and Alan Internet association. **What problems is RMS solving and how is that benefiting you?** One benefit of RMS Campground is that it is a cloud based programming framework particularly intended to meet the business administration needs of my Campground. Other benefit is that RMS incorporates with my site and to make an aggregate booking and property administration arrangement. ## RMS Discussions - [What is RMS PMS used for?](https://www.g2.com/discussions/what-is-rms-pms-used-for) - [What is RMS in hotel industry?](https://www.g2.com/discussions/what-is-rms-in-hotel-industry) - [What are the different features of any hotel management software?](https://www.g2.com/discussions/rms-hotel-what-are-the-different-features-of-any-hotel-management-software) - [What does RMS software do?](https://www.g2.com/discussions/what-does-rms-software-do) - [View RMS pricing details and edition comparison](https://www.g2.com/products/rms-north-america-rms/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-06+14%3A20%3A49+-0500&secure%5Bsession_id%5D=07101ffe-87c5-4c46-8cb0-c6b0e73055aa&secure%5Btoken%5D=264417c05eb32f9a83522eac273db483e7303a1689d3ebdeae06ce6ae4867775&format=llm_user) ## RMS Features **Administration** - Integrations - Inventory Management - Automation - Calendar - Reporting & Analytics **Property Management** - Room Inventory - Revenue Management - Facility Maintenance - Distribution Management **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Agentic AI - Guest Messaging ** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Guest Management** - Central Reservation System - Marketing and Loyalty Programs - Guest Messaging **Administration** - Inventory Management - Integrations - Automation - Reporting & Analytics - Calendar **Marketing** - Marketing Tools - Online Reputation Management **Staff Management** - Housekeeping - Shift Scheduling **Marketing** - Online Reputation Management - Marketing Tools **Platform** - Reporting and Analytics - Channel Manager Integration **Agentic AI - Hotel Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance ## Top RMS Alternatives - [Hostaway](https://www.g2.com/products/hostaway/reviews) - 4.8/5.0 (411 reviews) - [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) - 4.2/5.0 (63 reviews) - [SkyTouch Technology](https://www.g2.com/products/skytouch-technology/reviews) - 4.5/5.0 (108 reviews)