1. [Home](https://www.g2.com/) 2. ... 3. [Revenue Cycle Management Software](https://www.g2.com/categories/revenue-cycle-management) 4. [Rivia Health Discussions](https://www.g2.com/products/rivia-health/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_212c62ac5a7a4656a19cdb2b357a70d5/rivia-health.png "Product Avatar Image") ](/products/rivia-health/reviews) [ Rivia Health ](/products/rivia-health/reviews) 0 ratings Rivia Health is an AI-driven patient payment automation and revenue cycle management (RCM) platform that helps healthcare providers capture more patient revenue, reduce accounts receivable (A/R), and streamline medical billing workflows. By automating more than 50 RCM workflows across the patient payment journey, from pre-service estimates through final payment resolution, Rivia Health helps specialty practices lower their cost to collect, reduce administrative work, and improve the patient financial experience. Rivia Health's Digital Payments makes it easy for patients to understand and pay their medical bills from any device, without creating an account, downloading an app, or remembering a password. Patients receive a secure payment link by text or email, verify their identity, and choose from a range of payment options, including credit and debit cards, ACH, Apple Pay, PayPal, Venmo, HSA/FSA, and Buy Now, Pay Later. Patients can also self-enroll in flexible payment plans, add new balances to existing plans, and securely save a card on file with customizable monthly payment limits. Payments sync automatically to the provider's EHR, reducing manual reconciliation while helping practices accelerate balance capture and improve the patient payment experience. Rivia Health's AI Voice Agent, River, provides 24/7 conversational billing support through a provider's existing phone system. Using natural language, River answers patient questions about outstanding balances, insurance responsibility, deductibles, coinsurance, and explanations of benefits (EOBs), helping patients understand what they owe and why. Patients can make full or partial payments, request secure payment links, and establish payment plans directly through the conversation. River supports multiple languages, including English, Spanish, French, and German, and handles routine billing calls even when the practice is closed, reducing hold times and repetitive work for billing staff. Non-billing inquiries can be routed to practice staff when human assistance is needed. Rivia Health's Billing Workspace gives revenue cycle teams a centralized view of patient balances, payment activity, and communication history. Real-time dashboards and reporting help staff monitor outstanding balances, aging A/R, and revenue cycle performance without relying on spreadsheets or switching between systems. Teams can search individual patient accounts, review EOB details and payment plan history, create manual balances for bills without a corresponding EHR claim, and send on-demand payment links and messages. Additional tools include payment plan management, refund workflows, and staff activity audit trails. By bringing patient account information, payment activity, and operational tools together in one place, Billing Workspace helps teams spend less time tracking down information and more time improving revenue performance. Rivia Health's Patient Engagement automates personalized patient payment outreach through text and email, helping practices follow up on outstanding balances throughout the patient payment journey. Rather than relying on generic billing reminders or limited 30-, 60-, and 90-day follow-up cycles, the platform tailors messaging, timing, and frequency based on factors such as claim type, balance age, and patient payment history. Customizable sequences can include up to 16 touchpoints over 120 days, with automated outreach that adjusts to each patient's journey while respecting communication preferences. Every eligible balance entering the EHR can automatically flow into the outreach process, including small balances and those that are significantly overdue. Working alongside Digital Payments and AI Chat, Patient Engagement helps patients take the next step toward resolving their balances while reducing manual follow-up for billing teams and preserving the patient relationship. Rivia Health's AI Chat provides patients with 24/7 conversational support for billing and payment questions, giving them immediate access to the information they need without waiting on hold or contacting the practice. Powered by River, the AI assistant can look up outstanding balances, explain insurance responsibility and EOB details, answer common account questions, and help patients make payments or establish payment plans directly within the conversation. Available in English and Spanish, AI Chat uses natural language to explain not only how much a patient owes but also why they owe it, helping reduce confusion that can delay payment. When a question requires additional assistance, Rivia Health's onshore support team can step in. By resolving routine inquiries and connecting patients directly to payment options, AI Chat improves the billing experience while reducing repetitive call volume for practice staff. Rivia Health's Payment Processing, powered by Rivia Pay, provides integrated financial infrastructure for processing patient payments across the entire Rivia Health platform. Rather than managing separate processors and reconciling transactions across multiple systems, practices can process payments from digital links, phone interactions, and payment plans through a single processing layer. The platform offers competitive processing rates through its Rainforest partnership, provides merchant onboarding and setup, and automatically posts transactions back to the provider's EHR within minutes. Consolidated reporting gives revenue cycle teams visibility into payment activity across every channel, eliminating separate statements and manual reconciliation steps. By simplifying payment processing and reducing transaction costs, Rivia Pay helps practices retain more of the revenue they capture while making payment operations easier to manage. Recognized as a KLAS Top 20 Emerging Solution, Rivia Health helps more than 10,000 healthcare providers capture more of the revenue they have already earned. With IT-free implementation that can be completed in as little as two weeks, no long-term contract, and dedicated account management, specialty practices can streamline patient billing and accelerate time to value. Show More When users leave Rivia Health reviews, G2 also collects common questions about the day-to-day use of Rivia Health. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion. * * * ### 0.0 Nps Score ### All Rivia Health Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments Sorry... There are no questions about Rivia Health yet. ## Start a New Software Discussion Have a software question? 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