Riverbed IQ is a cloud-native, SaaS-delivered Unified Observability service that leverages artificial intelligence (AI), machine learning (ML), and big data analytics to enhance IT operations. By analyzing full-fidelity telemetry data across networks, infrastructure, applications, and end-user experiences, Riverbed IQ enables organizations to predict, detect, and resolve IT issues more efficiently. This comprehensive approach helps in automating IT operations, codifying expert knowledge, and continuously improving digital experiences for both customers and employees. Key Features and Functionality: - Full-Fidelity Telemetry Support: Collects and analyzes real-time data across all IT domains, including networks, infrastructure, applications, and end-user devices, providing a unified observability platform. - AI-Driven Problem Detection: Utilizes AI and ML to establish anomaly baselines, detect unusual behaviors, and automate the identification of IT issues, facilitating proactive problem management. - Automated Investigative Workflows: Offers customizable no-code/low-code automation workflows that replicate expert troubleshooting practices, enabling efficient incident investigation and resolution. - Actionable Insights with Generative AI: Employs Generative AI to deliver clear, natural language summaries of analytical insights, pinpointing root causes and recommending remediation steps in a conversational manner. - Integration with Third-Party Tools: Seamlessly integrates with various IT service management platforms, such as ServiceNow, to enhance incident management and streamline operations. Primary Value and User Solutions: Riverbed IQ addresses the complexities of modern, distributed IT environments by providing a unified observability solution that breaks down data silos and reduces alert fatigue. By automating the correlation of vast amounts of telemetry data and applying advanced analytics, it empowers IT teams to: - Reduce Mean Time to Resolution (MTTR): Accelerates problem detection and resolution through actionable insights and intelligent automation, leading to improved digital service quality. - Enhance First-Level Resolution Rates: Enables less experienced IT staff to perform tasks typically handled by senior personnel, reducing escalations and allowing senior staff to focus on strategic initiatives. - Improve Operational Efficiency: Minimizes manual efforts and optimizes workflows by automating routine tasks and providing contextual insights, leading to more efficient IT operations. - Support Hybrid Work Environments: Delivers comprehensive visibility and management capabilities for remote and hybrid work settings, ensuring seamless digital experiences for employees and customers alike. By integrating advanced AI capabilities with full-stack observability, Riverbed IQ empowers organizations to proactively manage their IT operations, enhance performance, and deliver superior digital experiences.