I like the thought leadership that they bring to research and especially their thought process around collecting social purpose information. Rival technologies leadership worked collaboratively with our executive team to brainstorm and assess how we could obtain information from our current and future customers to guide our social purpose mission. They were very prompt in providing followup information from our sessions. Review collected by and hosted on G2.com.

I did not experience any downsides or issues with Rival Technologies. It was a very engaging experience. Review collected by and hosted on G2.com.

The client service team is always very responsive and available. Also very proactive if you ask for collaboration on survey content and any shortcomings my team may have. They are not only a great supplier to work for but a partner! Review collected by and hosted on G2.com.

Customized live reporting is not yet avialable Review collected by and hosted on G2.com.

Ethnographic approach

Interactive tools

Real time results Review collected by and hosted on G2.com.

Nothing I can think of that is a major barrier Review collected by and hosted on G2.com.

Turnkey solution. Rival performed the survey during a cellular blackout, which require minimal crisis management on my end. Review collected by and hosted on G2.com.

Would like to see more benchmark comparisons in the reporting Review collected by and hosted on G2.com.

Ease of use, strong account team and customer service that becomes an extension of your insights team Review collected by and hosted on G2.com.

They are uptooling their services and capabilities. However, they do it at a rapid pace and are open to feedback for optimizing the customer experience. Review collected by and hosted on G2.com.

Customer service and collaborative partnerships. Review collected by and hosted on G2.com.

Survey capabilities are somewhat limited. Review collected by and hosted on G2.com.

Partnering with Rival Technologies has taken our insights to the next level. Between the mobile-first technology and the highly competent team, we have been able to garner insights like never before. Our community is more engaged than ever, and the result is high-quality data again and again. The nature of the short chat approach allows us to engage frequently, and stay on top of trending topics consistently. We could not recommend Rival more highly! Review collected by and hosted on G2.com.

There is nothing I dislike. There is room for technological advancements, but the Rival team is consistently addressing feedback and working to develop new tools to fill the gaps that partners like us identify. Review collected by and hosted on G2.com.

The software is pretty easy to use and most of the users will pick up the simple UI with ease. It has started to replace the email surveys and engagements which is good. Review collected by and hosted on G2.com.

There are no this to be disliked about this product. However sometimes there can be lag issues at slower internet speeds. most of the offices have good WiFi speed so that shouldn't be a problem Review collected by and hosted on G2.com.

The mobile-first platform meets people where they live to maximize completes and works for consumers and business professionals alike. Review collected by and hosted on G2.com.

I don't really see a downside. Our customer success partner works with us to make sure we get the most out of any set of inquiry. Review collected by and hosted on G2.com.

The software is very easy to use, even beginners can manage this software easily. Review collected by and hosted on G2.com.

I do not find any problems with this software but sometimes there is a lag issue. Review collected by and hosted on G2.com.