Ability to run reports and update user access within the system versus needing to go through HRIS/BI Analyst to build a report. Review collected by and hosted on G2.com.

Was not fully integrated with our HRIS/Payroll system and we were required as a result to move to one all inclusive platfrom. Review collected by and hosted on G2.com.

The OH portion of SR is a reliable repository for applicants. It shows well outwardly to our applicants who don't often indicate issues applying. Review collected by and hosted on G2.com.

The customer service is horrible and the system upgrades inconsistent. Once they have you as a customer - there is no touchy feely maintenance. They just want their renewals. The system runs slow often making it frustrating for our team and reporting features - which are very important - are weak and difficult to use. Making modifications to your system once it is designed takes an act of congress along with a freaking bank loan. They have failed to instill any sense of appreciation for our continued business and we have been customer for years even staying with them after they no longer supported functionality that we purchased. We purchased the full suite and within a year or two they stopped supporting one of the full-life cycle modules -- so now we are part life cycle? Who needs two systems? We kept it only because of the applicant history. We have reached out for support and our requests have allegedly escalated to the CFO and we are still waiting on contact regarding a request for supplemental tech support. They absolutely don't care about their customers or they are just ignoring needs until they merge or decide that they don't want to upgrades systems any longer and they stop supporting another module. We went two years without contact from an account manager. Review collected by and hosted on G2.com.

I like the Candidate Experience and all the customization that goes with it. I know there is even more coming down the line with Candidate Experience that will allow for even more customization. Additionally, their customer service reps are amazing! I have never had a negative experience when I call in. If don't have the answer, they go find it and call me back. Review collected by and hosted on G2.com.

For starters, the LMS needs to be configured so it pulls info from the Onboarding system, like the agile performance system does. That would cut down on the manual labor for us Admins. The Performance system could use some work as well. It's very linear and the standard review process doesn't allow for multiple managers (engage doesn't work for our needs). Nor is there an option for the Key Reviewers to see the employee's goals or self-review - which for us is critical with secondary managers that don't manage on a project basis, but are always managing in addition to the primary manager. Review collected by and hosted on G2.com.

the platforms are very user friendly, and our employees find great value from the system. Review collected by and hosted on G2.com.

we were going through an integration, and the team supporting us was awful to put it nicely. it took a year and a half, and still does not work how it should. our company spent hours of manpower to try and get the integration where it should be, and frankly, the opportunity cost was incredibly high. Review collected by and hosted on G2.com.

The SilkRoad staff are always available to help you. From implementation to training to support. They are always reachable and quick to respond. Review collected by and hosted on G2.com.

Some of the platforms have limited functionality. For example, Agile Performance isn't able to to do as much as we would like. The system is not as robust as the others making it overly simplistic in its capabilities. Review collected by and hosted on G2.com.

Silkroad has many different platforms that can be used across HR, including applicant tracking, onboarding and performance reviews. It has a lot of functionality but it is not the most intuitive or elaborate system out there. Review collected by and hosted on G2.com.

It could use some new features, especially to the applicant tracking system. It serves it purpose but does not have some of the extras that other systems have. Review collected by and hosted on G2.com.

The product is pretty straight forward in basic setup and configuration. The user interface is aesthetically pleasing and easy for first time users to quickly adopt. Single Sign on availability makes using all SilkRoad products much easier as members need to remember only one password. Updates made are generally easy to implement. Also find the integration with our ERP System seamless. Setup is straight forward and can run on a job scheduler. Review collected by and hosted on G2.com.

After implementation, it becomes more challenging to make updates and modifications. Customization isn't as easy to implement as expected. Modification of custom forms can take time and resources not every organization may have available. Customization can cost additional dollars if not setup initially. Test over and over until you have reached 100% user adoption rate. Review collected by and hosted on G2.com.

Everything is electronic, no need to send out forms; tasks are automatically tracked - very easy onboarding process for applicants Review collected by and hosted on G2.com.

Integration with ADP is not seamless, setting up tasks not very user friendly - annual form acknowledgements are very difficult to set-up

Adding tasks also difficult, I feel like I have to be a programmer to understand how it works. Review collected by and hosted on G2.com.

Onboarding is the best of all the products that Silkroad has to offer. The workflow within it is easy to use, easy to follow IF you have your tasks set up correctly. Review collected by and hosted on G2.com.

What I like least about Onboarding is that it doesn't connect to Learning to auto complete tasks. Example, if the task says to complete an eCourse, you have to log into Learning - to watch, then log back into Onboarding to save and complete the task. Review collected by and hosted on G2.com.

I like the candidate portal. It seperstes candiddates into the different recruitment stages and keeps candidates organized. It helps us to keep candidates moving and to see where our bottlenecks are. Review collected by and hosted on G2.com.

Sometimes the system doesn't recognize when a candidate is a duplicate. Additionally, it sometimes considers two candidates with the same name as duplicate which can make it confusing. Review collected by and hosted on G2.com.