Able to use and see employee information easily - a lot of information in one location. Review collected by and hosted on G2.com.

Many glitches where you would lose your information because you couldn't save and would need to start over. Review collected by and hosted on G2.com.

I like that we are able to connect the systems on the backend. We have an integration with our HRIS and that connects to the Onboarding system which shares the same backend with the performance system. We make changes in our HRIS and it's automatically updated in the SilkRoad programs. Review collected by and hosted on G2.com.

We had issues using the scheduling features, but they have recently launched an update with it, so I'm hoping this will resolve those issues. Review collected by and hosted on G2.com.

What is most helpful about Silk Road Technology is that it allows my company to scale compliance training to all employees quickly and efficiently. It is also nice that the software can send email reminders when trainings are due, when they are incomplete and when they are completed. It helps us keep a running record of employee compliance as well. Review collected by and hosted on G2.com.

The least helpful thing about Silk Road Technology is that it the interfaced, in my opinion, isn't updated and modern looking when working through the training. Review collected by and hosted on G2.com.

Tech support is the best, fast and very capable. The program does most of the functions you would expect of an ATS. Review collected by and hosted on G2.com.

Recruiting is not very customizable. I can add some custom fields, but I cannot change or enhance most of what is set in stone. Emails to applicants go to their junk because they clearly come from SilkRoad and not the employer. There is no place for notes on applicant profiles or hiring lists. Hiring authorities can very easily and accidentally post a job directly to the Internet before it is vetted and approved because that option is open to them along with seeing all jobs and candidates in the program rather than being limited to only their jobs and applicants. The applicant experience can be difficult especially since an application is not saved as it is being created, page by page, but only after it is submitted so that applicants can be easily timed-out and lose all their work. They also struggle to add or change information after the application is submitted. Review collected by and hosted on G2.com.

RedCarpet makes my life so much easier as an HR Specialist. I am constantly working with multiple candidates, and having everyone (and their progress) on the same dashboard truly allows me to stay organized and on track. Review collected by and hosted on G2.com.

I can't say there is ANYTHING i dislike! I love how easy it is to add tasks and make it customizable to fit any need our organization has. Review collected by and hosted on G2.com.

I like that we can have a custom onboarding portal with information as well as action items. Review collected by and hosted on G2.com.

I wish we could trigger emails that have actual attachments and not just link to attachments. Review collected by and hosted on G2.com.

The onboarding solution is highly customizeable, and it serves both event administrators/support teams and employees (e.g. new hire experiences) very well. The onboarding User Interface is very user friendly and intuitive despite being a very robust system. Few competitors can compare in the feature set and functionality of this system. Review collected by and hosted on G2.com.

Mobile experience and mobile platform development over their applications in general is lacking, and the User Interface for Applicant Tracking is too burdensome/complex for hiring managers and teams that aren't the sophisticated users, recruiters, or administrators. Review collected by and hosted on G2.com.

The two critical attributes of SilkRoad, at least for the Recruiting and Onboarding tools that we use, are:

1. They work very well.

2. Expert, U.S. based technical support is available when we need it.

This combination is hard to beat. No fumbling through FAQ page after FAQ page, trying to figure out how to solve your problem or make your change. Just send an email or pick up the phone, get the problem solved by an expert, and go right back to doing that HR stuff they pay us to do.

In the nine years since we first partnered with SilkRoad, I have always felt like they were teammates rather than vendors. Review collected by and hosted on G2.com.

It would be convenient if SilkRoad's billing and contracts teams coordinated more closely with each other. It would save a few phone calls at contract-renewal time. Review collected by and hosted on G2.com.

I've used SilkRoad since 2008 at two different companies.

Until very recently, the SilkRoad support was not very customer focused. This has changed in the last couple months. My experience working with Dan Karnuth has been excellent!

SilkRoad Onboarding (RedCarpet) is a good product. Review collected by and hosted on G2.com.

SilkRoad Recruiting (OpenHire) is just an OK product, and until very recently in need of a many major upgrades.

Over the last several months SilkRoad is finally making long awaited updates. These updates are making SilkRoad Recruiting worth considering as viable applicant tracking system again. Review collected by and hosted on G2.com.