--- title: Riva Reviews meta\_title: 'Riva Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 109 reviews by the users' company size, role or industry to find out how Riva works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 109 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- ### Riva Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **accuracy** of Riva, noting its reliable data processing and seamless CRM integration. [(3 mentions)](https://www.g2.com/products/riva/reviews?filters%5Bsentiment_snippet%5D=2062340&qs=pros-and-cons#reviews) Users value Riva for its **time-saving automation** , enhancing productivity through seamless integration and reliable data synchronization. [(3 mentions)](https://www.g2.com/products/riva/reviews?filters%5Bsentiment_snippet%5D=2062436&qs=pros-and-cons#reviews) Users highlight Riva's **automation capabilities** that streamline workflows and enhance productivity through seamless data integration. [(2 mentions)](https://www.g2.com/products/riva/reviews?filters%5Bsentiment_snippet%5D=1171594&qs=pros-and-cons#reviews) Users benefit from the **seamless CRM integration** of Riva, enhancing productivity through reliable data synchronization. [(2 mentions)](https://www.g2.com/products/riva/reviews?filters%5Bsentiment_snippet%5D=2062277&qs=pros-and-cons#reviews) Users commend Riva's **expert customer support** , noting its responsiveness and high level of expertise in resolving issues. [(2 mentions)](https://www.g2.com/products/riva/reviews?filters%5Bsentiment_snippet%5D=1170666&qs=pros-and-cons#reviews) Users dislike the **automatic integration** , which hinders their ability to perform manual tasks when necessary. [(1 mentions)](https://www.g2.com/products/riva/reviews?filters%5Bsentiment_snippet%5D=2062237&qs=pros-and-cons#reviews) Users find the **automatic nature** of Riva limiting, making manual control difficult when needed. [(1 mentions)](https://www.g2.com/products/riva/reviews?filters%5Bsentiment_snippet%5D=2062347&qs=pros-and-cons#reviews) Users express frustration with the **automation difficulty** of Riva, finding it challenging to perform manual tasks when needed. [(1 mentions)](https://www.g2.com/products/riva/reviews?filters%5Bsentiment_snippet%5D=2062314&qs=pros-and-cons#reviews) Users find the **automation issues** of Riva frustrating, as it limits manual control when needed. [(1 mentions)](https://www.g2.com/products/riva/reviews?filters%5Bsentiment_snippet%5D=2062355&qs=pros-and-cons#reviews) Users find the **installation process complicated** , often needing support from Riva to complete it successfully. [(1 mentions)](https://www.g2.com/products/riva/reviews?filters%5Bsentiment_snippet%5D=2088765&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Riva ##### 1. Accuracy Users value the **accuracy** of Riva, noting its reliable data processing and seamless CRM integration. [ See 3 mentions ](https://www.g2.com/products/riva/reviews?filters%5Bsentiment_snippet%5D=2062340&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Very reliable platform" What do you like about Riva? The processing and evaluation of the data are very reliable and error-free. The connection to CRM tools works very well after setup. The support has a ![Lydia K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lydia K.") LK Lydia K. Mid-Market (51-1000 emp.) 4.0/5 "I have used Riva for clients financial services to maintain data." What do you like about Riva? It provides comprehensive revenue data operations solutions and it is accurate. ##### 2. Time-saving Users value Riva for its **time-saving automation** , enhancing productivity through seamless integration and reliable data synchronization. [ See 3 mentions ](https://www.g2.com/products/riva/reviews?filters%5Bsentiment_snippet%5D=2062436&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Very reliable platform" What do you like about Riva? The processing and evaluation of the data are very reliable and error-free. The connection to CRM tools works very well after setup. The support has a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 2.5/5 "Good experience" What do you like about Riva? Helps with sales cycle and making workflows more seamless and easier to catch errors ##### 3. Automation Users highlight Riva's **automation capabilities** that streamline workflows and enhance productivity through seamless data integration. [ See 2 mentions ](https://www.g2.com/products/riva/reviews?filters%5Bsentiment_snippet%5D=1171594&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 2.5/5 "Good experience" What do you like about Riva? Helps with sales cycle and making workflows more seamless and easier to catch errors ![Danny H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danny H.") DH Danny H. Small-Business (50 or fewer emp.) 5.0/5 "Riva Platform User Experience Review" What do you like about Riva? Riva stands out for its seamless integration with major CRMs and email platforms. The platform is intuitive, reliable, and significantly enhances prod ##### 4. CRM Integration Users benefit from the **seamless CRM integration** of Riva, enhancing productivity through reliable data synchronization. [ See 2 mentions ](https://www.g2.com/products/riva/reviews?filters%5Bsentiment_snippet%5D=2062277&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Very reliable platform" What do you like about Riva? The processing and evaluation of the data are very reliable and error-free. The connection to CRM tools works very well after setup. The support has a ![Danny H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danny H.") DH Danny H. Small-Business (50 or fewer emp.) 5.0/5 "Riva Platform User Experience Review" What do you like about Riva? Riva stands out for its seamless integration with major CRMs and email platforms. The platform is intuitive, reliable, and significantly enhances prod ##### 5. Customer Support Users commend Riva's **expert customer support** , noting its responsiveness and high level of expertise in resolving issues. [ See 2 mentions ](https://www.g2.com/products/riva/reviews?filters%5Bsentiment_snippet%5D=1170666&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Very reliable platform" What do you like about Riva? The processing and evaluation of the data are very reliable and error-free. The connection to CRM tools works very well after setup. The support has a ![Danny H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danny H.") DH Danny H. Small-Business (50 or fewer emp.) 5.0/5 "Riva Platform User Experience Review" What do you like about Riva? Riva stands out for its seamless integration with major CRMs and email platforms. The platform is intuitive, reliable, and significantly enhances prod ### 5 Cons or Disadvantages of Riva ##### 1. AI Integration Users dislike the **automatic integration** , which hinders their ability to perform manual tasks when necessary. [ See 1 mentions ](https://www.g2.com/products/riva/reviews?filters%5Bsentiment_snippet%5D=2062237&qs=pros-and-cons#reviews) See Related User Reviews ![Lydia K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lydia K.") LK Lydia K. Mid-Market (51-1000 emp.) 4.0/5 "I have used Riva for clients financial services to maintain data." What do you dislike about Riva? I dislike the fact that it is automatic and makes it had to do things manually when need be. ##### 2. AI Limitations Users find the **automatic nature** of Riva limiting, making manual control difficult when needed. [ See 1 mentions ](https://www.g2.com/products/riva/reviews?filters%5Bsentiment_snippet%5D=2062347&qs=pros-and-cons#reviews) See Related User Reviews ![Lydia K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lydia K.") LK Lydia K. Mid-Market (51-1000 emp.) 4.0/5 "I have used Riva for clients financial services to maintain data." What do you dislike about Riva? I dislike the fact that it is automatic and makes it had to do things manually when need be. ##### 3. Automation Difficulty Users express frustration with the **automation difficulty** of Riva, finding it challenging to perform manual tasks when needed. [ See 1 mentions ](https://www.g2.com/products/riva/reviews?filters%5Bsentiment_snippet%5D=2062314&qs=pros-and-cons#reviews) See Related User Reviews ![Lydia K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lydia K.") LK Lydia K. Mid-Market (51-1000 emp.) 4.0/5 "I have used Riva for clients financial services to maintain data." What do you dislike about Riva? I dislike the fact that it is automatic and makes it had to do things manually when need be. ##### 4. Automation Issues Users find the **automation issues** of Riva frustrating, as it limits manual control when needed. [ See 1 mentions ](https://www.g2.com/products/riva/reviews?filters%5Bsentiment_snippet%5D=2062355&qs=pros-and-cons#reviews) See Related User Reviews ![Lydia K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lydia K.") LK Lydia K. Mid-Market (51-1000 emp.) 4.0/5 "I have used Riva for clients financial services to maintain data." What do you dislike about Riva? I dislike the fact that it is automatic and makes it had to do things manually when need be. ##### 5. Complexity Users find the **installation process complicated** , often needing support from Riva to complete it successfully. [ See 1 mentions ](https://www.g2.com/products/riva/reviews?filters%5Bsentiment_snippet%5D=2088765&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Very reliable platform" What do you dislike about Riva? The installation was a little more complicated and would not have been possible without the support of Riva. ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Enterprise (\> 1000 emp.) 5/9/2023 "Great way to integrate Outlook/Exchange and Salesforce" 4.5/5 What do you like best about Riva? The solution is flexible and configurable compared to other vendors, and handles things on the back end instead of client-side. Support is excellent, and the team is always accommodating and responsive. Review collected by and hosted on G2.com. What do you dislike about Riva? So far, I have no complaints, the solution is working as advertised, and end users are actively benefiting. Review collected by and hosted on G2.com. What problems is Riva solving and how is that benefiting you? Riva is keeping Sales and Ops teams in sync concerning their Outlook and Salesforce meetings, emails and other items, which allows better collaboration and saves time that can be used productively for primary purposes instead of admin activities. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SK Sundar K. Mid-Market (51-1000 emp.) 5/9/2023 "Great tool for synchronizing calendar and emails between Exchange and CRM" 4/5 What do you like best about Riva? Allows option for on-prem installation, which eases security concerns for on-Prem Microsot Exchange environments. Once setup, works seamlessly with little intervention needed Review collected by and hosted on G2.com. What do you dislike about Riva? Upgrade process is not seamless especially when switching to new windows platform Review collected by and hosted on G2.com. What problems is Riva solving and how is that benefiting you? Synchronizing Email and Calendar events between Microsoft Exchange and Salesforce Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Enterprise (\> 1000 emp.) 5/16/2023 "RIVA is a good product in the market for Outlook integration with Salesforce" 2/5 What do you like best about Riva? The security encryption on the product is top-of-the-line, hence from an infrastructure stability standpoint, it is a very robust tool. I think it is a leader in its domain in terms of security within the product and leads other competitors. Review collected by and hosted on G2.com. What do you dislike about Riva? The user experience of the product is clunky, and if you have a lot of custom requirements, it gets worse. Works better with out-of-box salesforce product and not with an overly custom solution. Review collected by and hosted on G2.com. What problems is Riva solving and how is that benefiting you? RIVA was helping my organization integrate salesforce with outlook, thereby increasing productivity for the sales teams. It has a robust security layer that is way better than salesforce's out of box integration tool. Review collected by and hosted on G2.com. Show More Response from Leon Bilen of Riva [Editedit](https://www.g2.com/survey_responses/riva-review-8094581/official_response/edit) Dear User, Thank you for your applause about the top-of-the-tier security features or our products. We are sad to hear that you were not satisfied with the integration of Riva with your custom system, would you like us to schedule a call with you to review and see if we can do anything to improve? Best Regards, Riva Team Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mauricio V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mauricio V.") MV Mauricio V. Director de Servicios Profesionales Small-Business (50 or fewer emp.) 2/23/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "Work better tah expected !" 5/5 What do you like best about Riva? The transparent and fully bidirectional integration between CRM and email. Review collected by and hosted on G2.com. What do you dislike about Riva? Some caveats during configuration, specially with groupwise Review collected by and hosted on G2.com. What problems is Riva solving and how is that benefiting you? simplifying the work for busy workers Review collected by and hosted on G2.com. Show More 5/12/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 8/8/2022 "Easy to use integration with Outlook and qualified third-party applications." 4/5 What do you like best about Riva? Different ways to authenticate with Outlook wether basic auth, modern auth, certificate based. Review collected by and hosted on G2.com. What do you dislike about Riva? You do need to well versed in how some Microsoft authenticate options work to make the most use of this tool. Review collected by and hosted on G2.com. What problems is Riva solving and how is that benefiting you? We use Riva for intergration with a quote-based email system. Allows users to send quotes from the application without create a seperate email. Review collected by and hosted on G2.com. Show More 5/9/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Cameron H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cameron H.") CH Cameron H. Director of Customer Success Mid-Market (51-1000 emp.) 8/11/2022 "A platform we use both internally and recommend to our clients - Faye" 4.5/5 What do you like best about Riva? Riva interacts seamlessly with our SugarCRM system to archive all emails and link them to the correct accounts & contacts. This provides a complete 360 view of the customer's current situation and recent touchpoints. Within Customer Success when handling a large number of accounts it is very worthwhile understanding the other involved members of the team to avoid bombarding the client. Review collected by and hosted on G2.com. What do you dislike about Riva? Riva is a bit on the pricey end, therefore offputting for some of the smaller businesses that we work with. This makes it a harder pitch to sell. I also think the UI could use a little bit of modernizing and more intuitive analytics. Review collected by and hosted on G2.com. What problems is Riva solving and how is that benefiting you? Riva assists in solving a variety of problems we face in the business, chiefly the understanding of communication with our customers. The auto-record generation facilitates a smooth experience. Review collected by and hosted on G2.com. Show More Response from John Beauchamp of Riva [Editedit](https://www.g2.com/survey_responses/riva-review-6969462/official_response/edit) Hello, Cameron. Thank you for the positive review. What types of improved analytics would you like to see? I would be happy to share your feedback with the product team. Please reach out using our secure help web page located here: https://rivaengine.com/resources/help/. Please mention that this is in response to your G2 review. Thank you! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") IB Verified User in Banking Enterprise (\> 1000 emp.) 8/8/2022 "A company focused on customer service" 4.5/5 What do you like best about Riva? At TD we use Riva to enable SF users to sync their emails with SF. Riva helps us meet critical data loss prevention needs for the bank which off shelf SF Outlook integration tools. Review collected by and hosted on G2.com. What do you dislike about Riva? Riva has been a great partner to work with. Nothing much to dislike about Riva. Review collected by and hosted on G2.com. What problems is Riva solving and how is that benefiting you? Riva helps TD meets the bank standards for data loss prevention for outlook integration without compromising on end users productivity Review collected by and hosted on G2.com. Show More 5/11/2023 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Dan C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan C.") DC Dan C. Director Of Information Technology Mid-Market (51-1000 emp.) 8/12/2022 "Riva keeps NetSuite and Outlook in Sync!" 5/5 What do you like best about Riva? Riva is easy to configure, leveraging token-based authentication for the integration, and a custom role for limited permissions. Once the integration is complete, the synchronization policy is easy to set up and maintain. It's a no-hassle system that allows you to set it and forget it. Review collected by and hosted on G2.com. What do you dislike about Riva? There's not much to dislike with Riva. Occasionally errors are encountered that require Riva Support, but those are few and far between. Review collected by and hosted on G2.com. What problems is Riva solving and how is that benefiting you? Our Sales Team manages their activities through Outlook, but our Regional Managers need visibility into these activities via our CRM / ERP which is NetSuite. Riva provides tight integration between the two systems and enables our Sales Team to use Outlook or NetSuite without a concern about what is done where. Review collected by and hosted on G2.com. Show More 6/6/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Small-Business (50 or fewer emp.) 5/16/2023 "Riva was great" 4/5 What do you like best about Riva? Riva was the perfect solution for syncing our team's emails and calendars to Salesforce to ensure we had a record of all customer activities. Review collected by and hosted on G2.com. What do you dislike about Riva? There were some limitations in terms of sync settings and customization that I imagine have been addressed in the recent years. Review collected by and hosted on G2.com. What problems is Riva solving and how is that benefiting you? Rive ensured all customer communications and meetings were tracked in our CRM. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Enterprise (\> 1000 emp.) 5/10/2023 "Smooth and reliable" 3/5 What do you like best about Riva? Easy to implement, we can sync custom objects and standard objects Review collected by and hosted on G2.com. What do you dislike about Riva? some limitations which were not solved and it turned out a show stopper Review collected by and hosted on G2.com. What problems is Riva solving and how is that benefiting you? Microsoft Outlook sync with SF Review collected by and hosted on G2.com. 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