--- title: Riva Reviews meta_title: 'Riva Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 109 reviews by the users' company size, role or industry to find out how Riva works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 109 scale: '5' date_modified: '2026-07-17' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # Riva Reviews **Vendor:** Omni Technology Solutions **Category:** [Email Tracking Software](https://www.g2.com/categories/email-tracking) **Average Rating:** 4.1/5.0 **Total Reviews:** 109 ## About Riva Empowering Trusted Relationships in Financial Services Riva is the trusted partner for organizations seeking to build stronger client relationships while streamlining operations. Our innovative solutions empower advisors to deliver personalized, compliant experiences at scale. With seamless CRM integration, real-time client insights, and advanced data governance, Riva ensures every interaction counts. Serving financial services and other data-sensitive industries for over 15 years, we help businesses safeguard their clients, nurture lifelong relationships, and reclaim valuable time. Join the 650+ enterprises worldwide who trust Riva to transform how they engage with their customers. https://rivaengine.com/ ## Riva Pros & Cons **What users like:** - Users value the **accuracy** of Riva, noting its reliable data processing and seamless CRM integration. (3 reviews) - Users value Riva for its **time-saving automation** , enhancing productivity through seamless integration and reliable data synchronization. (3 reviews) - Users highlight Riva's **automation capabilities** that streamline workflows and enhance productivity through seamless data integration. (2 reviews) - Users benefit from the **seamless CRM integration** of Riva, enhancing productivity through reliable data synchronization. (2 reviews) - Users commend Riva's **expert customer support** , noting its responsiveness and high level of expertise in resolving issues. (2 reviews) - Users find Riva's **ease of use** crucial for streamlined sales tracking and efficient workflow management. (2 reviews) - Users highlight the **easy setup** of Riva, simplifying migration and integration for enhanced productivity across teams. (2 reviews) - Efficiency (2 reviews) - Intuitive (2 reviews) - Reliability (2 reviews) **What users dislike:** - Users dislike the **automatic integration** , which hinders their ability to perform manual tasks when necessary. (1 reviews) - Users find the **automatic nature** of Riva limiting, making manual control difficult when needed. (1 reviews) - Users express frustration with the **automation difficulty** of Riva, finding it challenging to perform manual tasks when needed. (1 reviews) - Users find the **automation issues** of Riva frustrating, as it limits manual control when needed. (1 reviews) - Users find the **installation process complicated** , often needing support from Riva to complete it successfully. (1 reviews) - Delays (1 reviews) - Difficult Setup (1 reviews) - Lack of Customization (1 reviews) - Learning Curve (1 reviews) - Learning Difficulty (1 reviews) ## Riva Reviews ### 1. Love this platform **Rating:** 5.0/5.0 stars **Reviewed by:** Garrick R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2018 **What do you like best about Riva?** It just works. Straight forward and integrated with SugarCRM means that we don't lose a single email. Technical support, which we needed initially, but not so much 5 years later, has been fantastic. **What do you dislike about Riva?** Nothing to dislike. The engine does what it's supposed to do and emails end up where they are supposed to be. **Recommendations to others considering Riva:** The company's been great to work with. The product does what it's supposed to do, it's reasonably priced, and support has been stellar. **What problems is Riva solving and how is that benefiting you?** We needed to archive and associate each email (inbound/outbound) with SugarCRM Cases, Projects, Opportunities, etc. ### 2. This product works really well for what we need. The cloud integration works well for the most part. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2018 **What do you like best about Riva?** The fact that it doesn't get hung up like desktop solutions and we can customize the fields we need to move back and forth between Outlook and Salesforce. **What do you dislike about Riva?** We have continual recurring issues with the safety feature that prevents multiple deletions. However, we have never been able to figure out why that occurs as our users say they haven't done any mass deletions on their end and all they experience is a syncing tool that stops working. I've never had a complaint after we disabled that they lost lots of data so I'm still confused by that issue. **What problems is Riva solving and how is that benefiting you?** The native Salesforce syncing gets hung up because it wasn't cloud based. Their new cloud based tool many help, but it doesn't work with recurring meetings at this time. ### 3. Riva for Dynamics CRM Synchronization **Rating:** 5.0/5.0 stars **Reviewed by:** Zephrin P. | Director of CRM & Marketing Technology, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2018 **What do you like best about Riva?** Riva is one of the best vendors I have worked with. The Riva implementation and support team is excellent. The product is well designed and very flexible for customizations. **What do you dislike about Riva?** Honestly there is nothing I dislike about Riva! **Recommendations to others considering Riva:** Great product and ease to customize. The entire Riva team - Sales, Implementation and Support - is great. **What problems is Riva solving and how is that benefiting you?** Riva is helping us integrate Dynamics CRM with Exchange/Outlook for email, appointments, contacts and tasks synchronization. The out-of-the-box Outlook Plugin from Dynamics CRM created a lots of issues and hence we deployed Riva. ### 4. Tight Sales Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2018 **What do you like best about Riva?** Having email flagged even when on PTO for our sales people. **What do you dislike about Riva?** UI is lacking, could be more modern looking and less "1997 Access App" **Recommendations to others considering Riva:** Think through licensing first, and keep a valid count. The product does not have a "current license status" page. **What problems is Riva solving and how is that benefiting you?** We have a mobile sales force that is not always at their desk to flag and tag emails, meetings, or follow-ups. But Riva allows us to keep up the process of collecting email and processing for Netsuite even while our people are in meetings or on the road. If a sales engineer needs information and the sales rep is on PTO, the info is still in Netsuite when the client emails in even if the sales rep never opens their inbox. ### 5. Worry Free Contact Sync **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2018 **What do you like best about Riva?** The ability to be able to synchronize all CRM contacts directly to Exchange user mailboxes and Public Folders. Since Apple is still limited to being able to sync Public Folders directly to iOS mobile devices, Riva Sync makes it simple to sync CRM contacts directly to multiple accounts and from those accounts sync directly with iOS. **What do you dislike about Riva?** I do wish that there was a more simplistic way to map fields and pictures without having to use custom keys. Also there is limits to being able to make custom syncs with individual users without creating a separate policy and connection to CRM from Riva. **What problems is Riva solving and how is that benefiting you?** We are able to sync CRM contacts with far less limitations than standard out of the box CRM sync offers. ### 6. Past Customer and Now Promoting Riva in New Environment **Rating:** 4.5/5.0 stars **Reviewed by:** Kendra S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2018 **What do you like best about Riva?** Server-based integration; no software to install; Flexibility and Customization, recommended now at global level; Ease of use; EXCELLENT Customer Service; Modern and cutting-edge **What do you dislike about Riva?** If Riva is not configured correctly, there will be many duplicates; Need to configure tighter rules to prevent duplication of contacts; Would like regular webinars on latest features. With every upgrade (which is frequent) I would like to know what cool new feature is offered. **Recommendations to others considering Riva:** You can always try it out with a trial license - you have nothing to lose but much to gain! **What problems is Riva solving and how is that benefiting you?** Eliminate the Outlook plugin, which is problematic, difficult to support. Riva is seamless and easy for users. Riva is very flexible and customizable. Riva has amazing customer support!!! ### 7. Riva connects Outlook with GoldMine like a charm **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2018 **What do you like best about Riva?** We have several consultants that work remotely whom only use Outlook. With riva, we are able to view their clients' histories in GoldMine without having to bother them because they are always on the road or with a client. **What do you dislike about Riva?** I can't think of anything that I dislike about riva because whenever there is an issue, the technicians make themselves available to fix the situation. In addition, if there is a real complicated issue, riva's developers then get involved which personalizes our programming. **Recommendations to others considering Riva:** Utilize the Trial and see for yourself! **What problems is Riva solving and how is that benefiting you?** The benefits are not only being able to access information about client meetings, but also meet the needs of our consultants when they are on the road and working remotely. ### 8. Riva is a decent piece of calendar/contact syncing software for Salesforce **Rating:** 3.5/5.0 stars **Reviewed by:** Simon W. | Platform Technical Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2018 **What do you like best about Riva?** Riva has been in our implementation since I started nearly 4 years ago and I've not had to administer it or even think about it a single time! Seamless. **What do you dislike about Riva?** I don't dislike anything. The only thing I would say is that it is now facing competition from Salesforce's native syncing tool. Riva can do more and has less caveats, but you may not require these. **Recommendations to others considering Riva:** As I say, look at Salesforce's inbuilt tool but pay attention to the things it CANNOT do. If those are dealbreakers, then go have a look at what Riva is doing. **What problems is Riva solving and how is that benefiting you?** Pretty much syncing calendar information from Salesforce calendar entries to the Outlook calendar of our field sales team. ### 9. Reliable Sync Tool Between Salesforce and outlook **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2018 **What do you like best about Riva?** Set it and forget it! Once all configuration is completed, the app basically runs itself. RIVA has many advanced features that you may not see on the surface. The support team is able to assist with any customized functionality. The support team is one of the best I have come across when dealing with integrations and ongoing support. The easy interface makes it easy to check on the ongoing sync jobs without much fuss. **What do you dislike about Riva?** This may not be such a bad thing, but advanced configuration is required in our environment. However, RIVA provides excellent technical support, so you are not left alone in trying to figure out advanced settings. **Recommendations to others considering Riva:** Consider your options, compare to the new salesforce for outlook, you will see that RIVA still has better integration tools and more customizations available. **What problems is Riva solving and how is that benefiting you?** We had orginally installed RIVA to replace Salesforce for Outlook (SFO). SFO was very buggy and hard to manage at an individual level when issues arose. We had 300+ users and SFO was very time consuming on upkeeping with all our users. RIVA On-Premise became our saviour in syncing our user's data betweeen exchange and salesforce. We can keep track of any errors that may arise and handle them promptly by RIVA monitoring service. ### 10. It has worked well for us **Rating:** 4.0/5.0 stars **Reviewed by:** Jason B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2018 **What do you like best about Riva?** We use it to keep our global sales team syncronized with Contacts in Salesforce. It has worked reliably for us, I'm happy with the fact that it's stable and doesn't cause us any support issues in the field. **What do you dislike about Riva?** If I have any complaint at all, it's with the administration interface for managing a large set of users - it can be a little cumbersome. **What problems is Riva solving and how is that benefiting you?** Keep our sales team connected to the their customers with ease. ### 11. Solving a Very Old Problem **Rating:** 3.5/5.0 stars **Reviewed by:** Colin M. | Chief Compliance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2018 **What do you like best about Riva?** Effective at solving business problems for our firm, Excellent Value Proposition **What do you dislike about Riva?** Somewhat Unstable (intermittently stops syncing and must be manually restarted), Difficult to Configure or Further Customize **What problems is Riva solving and how is that benefiting you?** Riva allows us to integrate a legacy CRM with G Suite for Business, providing access to G Suite's fluid and consistent desktop and mobile email platform while enabling a high level of communication management and organizational knowledge retention. ### 12. Effortlessly Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2018 **What do you like best about Riva?** The customer support at Riva is outstanding. Once we were completely implemented and up and running, I have only had to reach out to Riva a few times. They resolves questions/concerns quickly and their products works seamlessly in the background! **What do you dislike about Riva?** Nothing. We have no issues with RivaCloud, it works perfectly for our needs. **What problems is Riva solving and how is that benefiting you?** Our firm has about 12K contacts in Salesforce and we want all employees to have access to all contacts. This causes a lot of issues with dual-syncing, Outlook max syncing, and plug-in slow downs. We tried 5 products before we found Riva and it was a complete game-changer! ### 13. Increased visibility through out our org, great customer service to help with queries **Rating:** 3.5/5.0 stars **Reviewed by:** Tara O. | Salesforce Administrator, Building Materials, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2018 **What do you like best about Riva?** Calendar sync between sales force and outlook **What do you dislike about Riva?** You cannot rename the Salesforce folders in Outlook. Eg we have renamed our opportunities tab 'projects', so our internal users get confused what opportunities are. **What problems is Riva solving and how is that benefiting you?** We are able to have contacts from Salesforce on our phones and outlook. We are also able to add emails and meetings from Outlook to Salesforce. This has increased internal collaboration. ### 14. Riva and MAC **Rating:** 3.0/5.0 stars **Reviewed by:** Minto S. | Chief Executive Officer, Market Research, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2018 **What do you like best about Riva?** Not having to enter information twice - and being able to use Outlook for MAC with Salesforce is a big plus. **What do you dislike about Riva?** The number in incomplete or incorrect email accounts that end up in Salesforce because of the integration. It's important to keep on top of this so the number doesn't get overwhelming. **What problems is Riva solving and how is that benefiting you?** Integration of Outlook for MAC with Salesforce. ### 15. This has been a live saver with syncing contacts **Rating:** 4.5/5.0 stars **Reviewed by:** John B. | IT Specialist, Biotechnology, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2018 **What do you like best about Riva?** I like being in controls of all my contacts. **What do you dislike about Riva?** I think it is hard to add fields to sync across platforms. **What problems is Riva solving and how is that benefiting you?** I use it to sync all changes of a CMS to a outlook email so the sales team has all the info they need to make contact with people. ### 16. Outlook integration - makes erp systems more connected **Rating:** 4.0/5.0 stars **Reviewed by:** Robert Raphael P. | Senior CRM/SRM Analyst, Food Production, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2018 **What do you like best about Riva?** Outlook integration, with RIVA it bridges our ERP system with outlook making justifying using our CRM system easier. **What do you dislike about Riva?** It's difficult to do lookups in outlook to our ERP system, it's not as customisable as we would like **What problems is Riva solving and how is that benefiting you?** We don't have to double input appointments and contacts. It saves the company time ### 17. Riva - It fits our purpose of linking Lotus Notes to Dynamics CRM. **Rating:** 3.0/5.0 stars **Reviewed by:** Brett O. | IT Systems Administrator, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2018 **What do you like best about Riva?** The GUI if the whole product is great. Super simple to navigate. **What do you dislike about Riva?** The adjusting of the rules is tricky. Wish I could test and adjust alot of things easier. **What problems is Riva solving and how is that benefiting you?** The link between Lotus notes and Dynamics CRM is crazy. Riva makes it super easy with linking contacts\calendars as required. ### 18. Sync your CRM with your Sales Team Email system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2018 **What do you like best about Riva?** - Syncing features between Outlook and CRM appears seamless - Best feature is that Riva allows you to create different profiles. You can create a profile that syncs certain emails for your sales teams and different profiles for managers. **What do you dislike about Riva?** -A bit hard to configure, needs support to help you configure it properly. -There is no test/preview feature to see what will sync. If you configure it wrong it may sync all emails from a person in the crm which at times is not what you want. **Recommendations to others considering Riva:** Ask for support as it is tricky to setup by yourself. **What problems is Riva solving and how is that benefiting you?** Allows all sales team to see what meetings, tasks and leads between each other and all is synced back to the crm. ### 19. RIVA CRM Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2018 **What do you like best about Riva?** The team had knowledge of fields in our CRM system which helped when we were trying to create our integration to our Marketing automation platform. We didn't have to engage our other consultants as much. **What do you dislike about Riva?** I'm not fond of the ticketing system for this purpose because we always have to work through the tickets rather than just emailing the person we had been working with. **What problems is Riva solving and how is that benefiting you?** We needed a way to bring data being captured in our Marketo Marketing automation platform into our CRM platform so that our customer data was complete. We have been able to get leads, contacts an now some other attributes to flow through when a customer updates their data on our websites. ### 20. Mixed Resluts **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2018 **What do you like best about Riva?** Integration does what it is supposed to do, syncs email and creates leads between NetSuite and email **What do you dislike about Riva?** The implementation could have gone better, and it doesn't handle multiple subsidiaries very elegantly. The option to have more workflow-like processing of leads into NetSuite would have been nice, we were a little limited in what we could do. **What problems is Riva solving and how is that benefiting you?** No integration between outlook and NetSuite, that fit the needs of the company. So we do have that now for our sales team ### 21. Great Integration tool **Rating:** 4.5/5.0 stars **Reviewed by:** Devansh G. | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2018 **What do you like best about Riva?** The synchronization between SFDC and Outllook is not only limited to tasks and mails, it can go beyond that! **What do you dislike about Riva?** It can get a little difficult to handle if it is onpremise. **What problems is Riva solving and how is that benefiting you?** Salesforce to Outlook Integration for lead management ### 22. Excellent Full-Featured Sync Software for Outlook and Salesforce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2018 **What do you like best about Riva?** "Set it and forget it" - once you have the synch policies set up correctly, everything just runs in the background and very little maintenance required. **What do you dislike about Riva?** Originally there was no desktop plug in button to **Recommendations to others considering Riva:** Be thoughtful about your synch policies and train your end users on what they should and should not put on their calendar entries. **What problems is Riva solving and how is that benefiting you?** Calendar scheduling and email synch ### 23. Riva - lotus notes email to salesforce case **Rating:** 4.0/5.0 stars **Reviewed by:** Gopal V. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2018 **What do you like best about Riva?** The integration that we have done is very stable, has been working without issues for close to 4 years Very friendly and helpful team to work with The best product for parsing lotus notes email, riva has delivered several defect fixes for us in a timely manner **What do you dislike about Riva?** The admin tool could have been more user friendly **What problems is Riva solving and how is that benefiting you?** Salesforce email to case with indexing. Operational efficiency ### 24. Riva Review **Rating:** 5.0/5.0 stars **Reviewed by:** Katherine C. | Vice President - Platform Sales Technology, Printing, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2018 **What do you like best about Riva?** Easy to integrate with Mac users!! Setup was simple. **What do you dislike about Riva?** Most contact was over the phone - I wish I would have met with someone in person before we chose to integrate. **Recommendations to others considering Riva:** We reviewed several tools for our users - and this was by far the easiest and fastest solution for our sales team. **What problems is Riva solving and how is that benefiting you?** Connecting our salesforce instance to email...on Mac platform ### 25. Excellent integration between Salesforce and Outlook **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2018 **What do you like best about Riva?** 1. Out of Box support for Standard Objects 2. Custom enhancement support for custom objects. 3.Great customer service !! 4.Most customization need only few hours of effort. 5.Stable application. **What do you dislike about Riva?** We have no complains so far.This has been a great app for out users. **What problems is Riva solving and how is that benefiting you?** Outllook to Salesforce integration.Users are spending less time on manually creating the data in app, its automated by RIVA. ### 26. FReactive support, Flexible offer. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2018 **What do you like best about Riva?** They have a solution that can be adapt to each organization Cloud or Onpremise, Multi-CRM, Multi-Email provider. **What do you dislike about Riva?** There is not enough licences types for the moment. **Recommendations to others considering Riva:** Before implementation define well what you want to synchronize. **What problems is Riva solving and how is that benefiting you?** Productivity our sales will not need to register twice their events. That means more scheduling and more preparation. ### 27. Great Syncing Utility for CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Furniture | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2018 **What do you like best about Riva?** It is a server-side software that requires no local installation on the users computers. **What do you dislike about Riva?** It is a bit costly, but is worth the price **Recommendations to others considering Riva:** Ensure your data is clean prior to the integration. **What problems is Riva solving and how is that benefiting you?** It was difficult to accurately track opportunities for the organization, especially with international users. Riva has relived these difficulties. ### 28. No longer have issues that we did using Salesforce for Outlook with recurring appointments. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2018 **What do you like best about Riva?** No software to install or maintain, no error resolving maintenance as we had with Salesforce for Outlook integration. **What do you dislike about Riva?** Admin interface can be a bit frustrating, having to deactivate the sync policy in order to add or remove new users. **What problems is Riva solving and how is that benefiting you?** Sales offices are able to maintain consistency between outlook and sf appointments. ### 29. Simply The Best **Rating:** 5.0/5.0 stars **Reviewed by:** Paul M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2018 **What do you like best about Riva?** It just simply works. Setting it up was a little tricky at first, but one call to their customer service and they were more then happy to help. **What do you dislike about Riva?** There is nothing that I dislike about RIVA. **What problems is Riva solving and how is that benefiting you?** In our scenario, we needed to sync Office365 with our internal Goldmine Database. ### 30. The integration process is efficient **Rating:** 3.5/5.0 stars **Reviewed by:** Gregg C. | Compliance & Training Manager, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2018 **What do you like best about Riva?** Integration with Salesforce and Outlook and ability to track **What do you dislike about Riva?** Loss of link to Riva - internal issue that is being resolved. **Recommendations to others considering Riva:** Incorporate it into your business to improve efficiencies **What problems is Riva solving and how is that benefiting you?** Automated tracking of communications, tasks and appointments which can be viewed by all members of the team. ### 31. Riva Review **Rating:** 3.5/5.0 stars **Reviewed by:** Liam B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2018 **What do you like best about Riva?** The seamless integration with my Salesforce. **What do you dislike about Riva?** Constantly needing to re log in and trouble shoot Riva Insight. **Recommendations to others considering Riva:** It is a great product to connect with your Salesforce. **What problems is Riva solving and how is that benefiting you?** Saving emails for audit trails for our clients. ### 32. Riva CRM Integration - Salesforce/Groupwise **Rating:** 4.0/5.0 stars **Reviewed by:** Peter G. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2018 **What do you like best about Riva?** Capturing important contacts and email content from Groupwise into Salesforce **What do you dislike about Riva?** Documentation/Instructions need to be more thorough **Recommendations to others considering Riva:** Try it out and contact Aldo for support **What problems is Riva solving and how is that benefiting you?** Fast upload of emails to Salesforce ### 33. Seem less exchange integration to SugarCRM **Rating:** 4.0/5.0 stars **Reviewed by:** Avi B. | National Sales Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2017 **What do you like best about Riva?** Server side integration made simple. Many configuration options but once to set it you forget it and it just works. **What do you dislike about Riva?** Wish we could archive emails on sending easier and have elective archiving. **Recommendations to others considering Riva:** Consider the need for server side integration for users on the go and eliminating the need for outlook plugins. **What problems is Riva solving and how is that benefiting you?** Server side Exchange integration with SugarCRM. ### 34. Easy to use! **Rating:** 2.5/5.0 stars **Reviewed by:** Seamus H. | Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2018 **What do you like best about Riva?** Able to easily track emails through salesforce. **What do you dislike about Riva?** Application often crashed. Only solution was to restart computer. **What problems is Riva solving and how is that benefiting you?** Identifying key individuals to target with email promotions. ### 35. Good synchronization capabilities for SalesForce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2018 **What do you like best about Riva?** The email to sales force synchronization has many capabilities but the most important for us was the ability to connect the email server (Exchange) without dependency on the client **What do you dislike about Riva?** The Advance configuration is not always clear. The calendar sync needs a little more flexability **What problems is Riva solving and how is that benefiting you?** sync emails sent from our PC to the relevant SF contact/account - independent of the client or OS ### 36. Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** David L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2018 **What do you like best about Riva?** I like the features available. Makes the product very flexible. **What do you dislike about Riva?** Nothing. Product works exactly as intended **What problems is Riva solving and how is that benefiting you?** Reducing user overhead by automating redundant tasks ### 37. Easy to install and configure **Rating:** 4.0/5.0 stars **Reviewed by:** steve m. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2018 **What do you like best about Riva?** Works as designed and was easy to install **What do you dislike about Riva?** Some security features had to be custom built at my expense **What problems is Riva solving and how is that benefiting you?** Automatic email syncing with SugarCRM ### 38. Office Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2018 **What do you like best about Riva?** That it allows all of my emails to be captured **What do you dislike about Riva?** I am very satisfied with the features of Riva, no complaints **What problems is Riva solving and how is that benefiting you?** integrating with SugarCRM ### 39. Premiere Integration with Outlook **Rating:** 4.0/5.0 stars **Reviewed by:** James P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2018 **What do you like best about Riva?** The ease and automation of how mail is linked **What do you dislike about Riva?** Cost is a concern when looking to implement with our organization **What problems is Riva solving and how is that benefiting you?** Syncing contacts and calenders ### 40. Experience with Riva **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2018 **What do you like best about Riva?** Adding customization to layouts enables us to fit the data we want to capture to specific situations. That then allows us to work with more interpretations of the data. **What do you dislike about Riva?** The loading can be slow at time, which diminishes productivity. **What problems is Riva solving and how is that benefiting you?** The CRM integration allows more flexibility in reporting functionality, providing better tools to analyze data and draw new insights on company performance. ### 41. Sr manager **Rating:** 2.5/5.0 stars **Reviewed by:** Christopher C. | Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2018 **What do you like best about Riva?** Certain integrations that are not supported by other idp **What do you dislike about Riva?** Not all integrations can use riva, okta and adfs are better **What problems is Riva solving and how is that benefiting you?** Salesforce ### 42. Riva **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2018 **What do you like best about Riva?** Riva syncs contacts with email databases **What do you dislike about Riva?** Nothing it works great! As expected... It's awesome! **What problems is Riva solving and how is that benefiting you?** Syncing contacts ### 43. Riva at Metcom **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2018 **What do you like best about Riva?** The easy connection between gmail and goldmine saves us tons of time **What do you dislike about Riva?** That is takes a goldmine license which sometime doesn't leave enough for the others in the office **What problems is Riva solving and how is that benefiting you?** All of our dialogue is posted to goldmine where it should be. A history of conversations is easily retrieved. ### 44. It's been a positive. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2018 **What do you like best about Riva?** It is very easy to use, integration has been seemless and no delay to business **What do you dislike about Riva?** That it drops out for no apparent reason. **Recommendations to others considering Riva:** It is a simply system that has made email linking so much easier to track **What problems is Riva solving and how is that benefiting you?** Linking emails and interactions with client simply ### 45. Does what I need **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2018 **What do you like best about Riva?** Using this to sync old email system to Salesforce and back - love that users have information where they need it! **What do you dislike about Riva?** Nothing at this time - use it for the purpose that we had. **What problems is Riva solving and how is that benefiting you?** Provides the audit information needed for users of Salesforce ### 46. simple set up with O365 **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2018 **What do you like best about Riva?** impoersonation option to link to Exchange online works well to allow the business to control access **What do you dislike about Riva?** unsure, no real issues encountered. I can't say there is anyhting from O365 admin perspective I didn't like **What problems is Riva solving and how is that benefiting you?** CRM sync from Exchange Online to Saleforce ### 47. One on the best support experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Paper & Forest Products | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2018 **What do you like best about Riva?** The integration team and support was very efficient **What do you dislike about Riva?** Update tools was broken and we were unable to fix it but we manage to get updates from the support **What problems is Riva solving and how is that benefiting you?** Ipad and Iphone intégration sync without PC using SAP hybris CRM ### 48. Riva CRM Integration with Salesforce and Outlook **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2018 **What do you like best about Riva?** Easy to maintain, support is very easy to work with **What do you dislike about Riva?** Nothing, I find the system is very reliable and easy to maintain with the occasional update that needs to be installed. **What problems is Riva solving and how is that benefiting you?** Synchronizing calendar appointments between Salesforce and Outlook ### 49. Riva and Goldmine **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2018 **What do you like best about Riva?** Automatic. Once set then nothing to actively do. **What do you dislike about Riva?** Not sure yet. New user.. Recent implementation. **What problems is Riva solving and how is that benefiting you?** Easy integration between my Outlook and Goldmine calendar. Also allowed for our Mac users to be able to sync their emails and calendars with Goldmine, ### 50. Riva review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2018 **What do you like best about Riva?** Great product with a great customer service team! If you are looking for an alternative to Salesforce for Outlook, check out Riva. **What do you dislike about Riva?** I can't think of anything that I dislike at this time. **What problems is Riva solving and how is that benefiting you?** Email integration with Outlook or Gmail ## Riva Discussions - [Can I try Riva Cloud before I buy it? Trial version available?](https://www.g2.com/discussions/can-i-try-riva-cloud-before-i-buy-it-trial-version-available) - 1 comment, 1 upvote - [View Riva pricing details and edition comparison](https://www.g2.com/products/riva/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-28+09%3A30%3A18+-0500&secure%5Bsession_id%5D=25af17b7-8a30-4287-bfa0-c3b96dd8fd1f&secure%5Btoken%5D=7bb53d833c104fb98649f8e9cadc628cde9b4e72cbc97365f44c8711af85bf05&format=llm_user) ## Riva Integrations - [Okta](https://www.g2.com/products/okta/reviews) ## Riva Features **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Security** - Compliance Monitoring - Data Loss Prevention **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Compliance** - Governance - Data Governance - Sensitive Data Compliance **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed **Security** - Data Security - Data loss Prevention - Security Auditing **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization **Performance Analysis** - Coaching - Peformance Tracking **Administration** - Policy Enforcement - Auditing - Workflow Management **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times **Generative AI** - AI Text Generation **Identity** - SSO - Governance - User Analytics **Sales Analysis** - ROI Forecasting - Sales Forecasting **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Riva Alternatives - [Revenue Grid](https://www.g2.com/products/revenue-grid/reviews) - 4.6/5.0 (579 reviews) - [Cirrus Insight](https://www.g2.com/products/cirrus-insight/reviews) - 4.2/5.0 (1,467 reviews) - [Vendasta Yesware](https://www.g2.com/products/vendasta-yesware/reviews) - 4.4/5.0 (799 reviews)