# How has Riva impacted your CRM synchronization, and what advice would you give to new users? How has Riva impacted your CRM synchronization, and what advice would you give to new users? ##### Post Metadata

# What is Riva used for? What is Riva used for? ##### Post Metadata

# How does Riva connect to my CRM and email systems? Riva Cloud communicates with the target email and CRM systems using a secure HTTPS connection based on which type of Riva Cloud account you are using: Single-user, Company, or Corporate. Visit the Riva knowledge base http://kb.omni-ts.com/entry/346/ for more information. ##### Post Metadata - Net upvotes: 2

# What does Riva sync? This will vary slightly depending on the CRM that you are using. For example, some CRM systems don’t support person accounts, quotes, or projects. - Contacts - Person accounts - Leads - Appointments - Meetings - Recurring events - Tasks - Email and attachments - Notes - Opportunities - Cases - Quotes - Contracts - Projects - Custom fields - Custom objects - And more… In addition, Riva pioneered time-saving email-to-opportunity and email-to-case features (Riva SmartConvert); the ability to assign emails to opportunities, cases, quotes, and custom objects (Riva AssignTo Folders); and smart links to CRM contacts and other records from email clients and mobile devices (Riva ConnectBar). ##### Post Metadata - Net upvotes: 2

# Can I try Riva Cloud before I buy it? Trial version available? Riva offers a free 15-day trial for Riva Cloud and Riva On-Premise. Visit https://www.rivacloud.com/live/ to register for your trial. ##### Post Metadata - Net upvotes: 2